Still problems downloading software for hp B209a printer on windows 8.1
I've uninstalled and reinstalled the software per online instructions and finally got the Box that allowed me to install. And, of course, I got the message "System cannot find file specified" which kept me from installing. I followed the instructions on line for that issue. Typed %windir% in search box, but all that came up were several websites discussing it - nothing on the computer itself. I went to the windows folder and searched for hpoins and hpwins files, but nothing showed up. As a desperation move, I searched windows files for .dat files and reviewed all of them - several hpxxxxx(x being addl letters and or numbers) but no hpoins or hpwins files. So where do I go from here??? I've uninstalled my latest download again and waiting for an answer.
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Hello ncagent,
Welcome to the HP Support Forums!
Sorry to hear about the issues installing thE B209a on you Windows 8.1. I have a suggestion for you to try, what is the Anti-Virus software installed on the computer?
In recent attempts to resolve this issue I have found that McAfee blocks the printer software installer. I would suggest disabling this, if installed, or any other Anti-Virus software and try installing.
Let me know if this helps,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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