Still trying to find a BT router that works - Mod ...

Had BT Infinity 1 upgraded to 2, installed many moons ago with HH3 and external modem. Internet connection has always been ok but HH3 would never connect without crashing over 2.4Ghz to Apple iPhones. BT sent me both models A & B in attempts to resolve this but in the end I gave up, considered the HH3 not fit for purpose, bit the bullet and bought my own 3rd party router as there was no alternative solution from BT.
My 3rd party router has now failed and, as BT now has alternatives to the HH3, and I've NEVER had a router solution from BT that actually works properly, I'm looking to see if I can now get a solution from BT that should work... Now tempted to move from BT to a competitor which will shave a little off my monthly cost and get me a new router into the bargain.
BT "tech support" said they can only resolve the issue by charging me for a HH5. I don't see why I should have to pay again/more for the original solution BT have *never* been able to get to work, as I consider not being able to connect to an iPhone over standard Wifi without crashing the router as 'not a solution that works'. BT will send be yet another HH3 (!), which I would be fine with if only it worked, but having two so far that don't, just how many times do I have to receive more HH3's before BT find a solution that works/admit the HH3 is NOT a solution!?!
Can the Mods help out here? I'm not demanding a HH5 specfically for free, just a solution that actually works. I really don't think it's reasonable I should have to shell out again for another 3rd party router. I just want a solution that delivers 2.4Ghz and 5Ghz WiFi reliably, which is what BT promised their original solution was supposed to be capable of :-(

wibbly wrote:
Had BT Infinity 1 upgraded to 2, installed many moons ago with HH3 and external modem. Internet connection has always been ok but HH3 would never connect without crashing over 2.4Ghz to Apple iPhones. BT sent me both models A & B in attempts to resolve this but in the end I gave up, considered the HH3 not fit for purpose, bit the bullet and bought my own 3rd party router as there was no alternative solution from BT.
My 3rd party router has now failed and, as BT now has alternatives to the HH3, and I've NEVER had a router solution from BT that actually works properly, I'm looking to see if I can now get a solution from BT that should work... Now tempted to move from BT to a competitor which will shave a little off my monthly cost and get me a new router into the bargain.
BT "tech support" said they can only resolve the issue by charging me for a HH5. I don't see why I should have to pay again/more for the original solution BT have *never* been able to get to work, as I consider not being able to connect to an iPhone over standard Wifi without crashing the router as 'not a solution that works'. BT will send be yet another HH3 (!), which I would be fine with if only it worked, but having two so far that don't, just how many times do I have to receive more HH3's before BT find a solution that works/admit the HH3 is NOT a solution!?!
Can the Mods help out here? I'm not demanding a HH5 specfically for free, just a solution that actually works. I really don't think it's reasonable I should have to shell out again for another 3rd party router. I just want a solution that delivers 2.4Ghz and 5Ghz WiFi reliably, which is what BT promised their original solution was supposed to be capable of :-(
What makes you sure that it's the HH and not your Apple device?
I work with wireless devices all day, every day (I'm a WLAN consultant). I've seen more iDevices cause issues than I've had hot dinners.
The problem is that Apple just don't seem to stick to standards. They'll implement a technology and make some element of that technology work better with other Apple devices than they will with 3rd-party devices.
It's not just limited to Wifi either. They do this with Bluetooth too. I've got a Motorola TK30 Bluetooth Hands-Free system in my car. My Windows and Android phones connect to it perfectly, every time, but my iPhone 4S and my iPad 2 disconnect constantly. When they do connect I have problems making and receiving calls via the 4S and the iPad streams music if it feels like it. I installed the TK30 because my Parrot was... wait for it... not working with my iPhone!!
Sorry, but IMO the HH3 is fit for purpose.

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