Still trying to get the free PS CS6 upgrade

I purchased a full version of PS CS5 Extended version about a month ago from GovConnection. At purchase time, I was told that the purchase qualified me for a free upgrade for the CS6 version when it started shipping. I went to the Adobe site, registered the product and filled out the online form to see if I qualified. I received an email message a few days later saying that I had qualified and that I should not contact Adobe again until they emailed me about how to redeem the upgrade. I waited what I thought was a reasonable time (May 25th came and went) and tried to chat with a representative to see where my email redemption was. The representative said that they were going to open a case for me and that I should be hearing back in 1 or 2 days. More time went by and still no response. I re-contacted Adobe using the case number that I was given. I received what looked like a boiler plate response with "Dear XXXXX" in the header and addressing me as "Susan" (I had signed my note with my name which is "Jim"). Long story short, I'm still without my upgrade, the trial version of PS CS6 that I downloaded is about to expire and I still don't have a CS6 serial # or product that I'm entitled to have. What do I have to do to get Adobe to take some action on this? Every representative that I've chatted with has had to escalate the issue to another tier and has not been able to resolve it.
Thanks,
-Jim

Hi Quelch,
BT Sport is delivered over BT Infinity and is only delivered over traditional broadband where BT Infinity is not available.
Steve
BT TV Expert
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.
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