Still Waiting for a phone line

We informed BT at the end of February, of our intention to move to a new property in March.
Our old line got disconnected 13th March, ready for the new one to be switched on 16th March.
When we took over the new property on the 6th March, the builders had left the blue rope hanging out the front of the house, ready for the engineers to pull the phone line through. This was for all 4 properties on the new development.
16th March came, nobody arrived. This is where it all went down hill.
Message after message from BT/Openreach with delays after delays. Having messages saying they couldn't get hold of me (no missed calls on my mobile) but they would be in contact within the next couple of days.
BT fibreoptics were installed on the main road in front of us in 3 days!!
Having spoken to my neighbours about what days they have been given by BT are all different to what i was given. What a shock!!
My wife has been with BT for over 20 years and this is what we get.
Having spoke to another Communications company, was told that they can't do it (blocked)
I've spent a fortune on phone calls and using mobile data. Travelling to parents to use their internet.
This day and age, this shouldn't be happening.

Hi YogieBear,
Welcome to the forum and thanks for posting, I'm sorry about the delay getting your line connected. It sounds like Openreach haven't got the network ready yet and I apologise for any inconvenience caused by this.
We can chase them up to find out what's happening if you send me over your order details using the 'contact the mods' link in my forum profile. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

5 months + and still waiting for a phone line

27/05/2013 Placed order for line and broadband. Paid for 1 year service in advance.
This was to reconnect a line I had cancelled in in January as we started a major re-fit/renovation at our house and were out of it for 4 months. Transferred line to a new address at this time (different exchange)
18/06/2013 Engineer scheduled to visit. - Waited in for 6hours, no one turned up, no contact made
19/06/2013 No one got in touch. I telephoned. Problem with line. New appointment made for Monday 15 July 2013
15/07/2013 Engineer did not turn up, no contact made again after waiting in most of day.
16/07/2013 I called and told work on line not completed. They needed to do external work. Given assurance I would get a call on 21/07/2013 as work scheduled to be completed by then. It had been accelerated (had been told this before come to think of it)
21/07/13 No one called, again
22/07/2013 I called and told work still not completed but would be by 25/07/2013 so to call back and arrange an engineer visit appointment
25/07/2013 I called , told work still not completed, would get a call by 29/07/2013 when work will be completed – to arrange another engineer visit. I filed online complaint
29/07/2013 no call. I called, no update, call again in 2 weeks
Numerous calls in August, and 2 online complaints. Now getting texts telling me there is no update and promising to get in touch by a certain date, they don't. New line needed as exchange reached capacity. Old line no good, have to lay a new one. Still being told order will be accelerated. Still waiting for the "advisor in our delays team to monitor the job and contact the engineers for a full investigation to be done so we can provide you with an accurate update."
Still more calls in September along with numerous calls (me) and 2 from BT to say they have no update!
Still being told the biggest load of rubbish as an excuse, eg me "but I had an active line in January" you "ah that is openreaches fault, they come and physically rip out and remove the wiring if a line is cancelled" or: BT- "we cant talk to openreach ourselves, we can only email them" me - "that's funny as your colleague on the last call claimed to have spoken
with them after leaving me on hold for 5 minutes"
October. Called today. ( now have a telephone number with a PIN number) Still no progress. They started digging on September 5th according to one email. I asked were they using a tea spoon, they even replied in email NO!
What am I supposed to do now. I am to get an update "tomorrow", but going by all previous updates it will be we will call again in 10 days - the don't. Time spent waiting for engineers - 2 days, time spent on phone/emails etc - 5+ hours.

Hi MCM66,
Thanks for posting and welcome to the community!
Sorry for the problems you've had getting services reconnected. Hopefully the renovations were well worth it!
I can help sort everything out from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

HT1937 Hi thier I'm still waiting for my phone to be unlocked

Hi thier I'm still waiting for my phone to be unlocked

Contact your carrier. Only they would know what the status of your unlock request is. Nobody here would know as we are users like you.
Apple does not unlock phones; the carriers do.

8 month wait for new phone line!!!!!

I posted on here a while ago '5 month wait for phone line' and I cannot actually believe that I am almost at 8 months of waiting for a phone line to be installed!!
Reason: Openreach are having traffic management issues for a four way traffic light system needed for my phone line, this has been the reason since JULY 2013!!!!
My local council have told me this is just an excuse as Openreach/BT have not made any requests to them in my area or the entire of Anglesey where I live!!!
I get updates from a BT team in Sunderland which are very repetitive 'traffic light problems' cannot get permission for them blah blAH BLAH!!! And they accept these excuses from Openreach!!! They can give me no indication as to when I will get a phone line and when I say what happens when we get to year point they say oh no that will never happen!! This BT team now only text me updates saying they could not get through to my mobile, they say they will update me on the 19th December but it will be the same old **bleep**.
So now I am am drafting a letter which will include all the correspondence between BT and myself including all the false information they have texted me and stupid emails (one said there are major problems in Cornwall so thats is why there is a delay I asked whats Cornwall got to do with anything I live in North Wales, the BT guy then said Cornwall is the term used to refer to a large area??? He later apologised for his error, but what an idiot)
My letter will also be sent to BT head office, complaints and the my local MP, BBC Watchdog and various other local consumer affairs programmes.
But any extra advice would be greatly appreciated.....
HAnnah Hughes

He was the one who made the Cornwall comments!! All he did was relay extra information in more detail than the BT operators were giving me, but he had no authority to do anything. It has been escalated but this wonderful escalation team are doing nothing at all, other than accepting Openreach excuses.
Some of my text messages say " we are waiting for council permission", then the next one says "Openreach have had council permission" but the latest ones are back to "Openreach are waiting for council permission"!!!! You would think that someone in BT would pick up on this!!!
BT will not give me the location of the work needed either they say Opnereach do not have this one thier system, because the council keep telling me that no permission has been requested.
Hannah

Still waiting for my phone to be delivered!?

I ordered my new upgrade on Monday and the day that it was supposed to be delivered was Wednesday. After receiving a conformation text Wednesday morning saying it was going to be delivered, it didn't come. Then checked the dpd tracking site and saw that the estimated delivery date was Thursday. On Thursday it still did not come, so I rescheduled it to be delivered on the Friday. I still have not received the conformation text saying what time its going to be delivered, it is now nearly 9pm. I find it really annoying how I've payed for delivery yet it hasn't been delivered.

Hi
Sorry to hear about this!
Please get in touch and query this with our upgrades team.
Thanks.

Single User Mode: Still waiting for root device

iMac G4.
I reset the NVRAM, PRAM. It won't attempt to boot from anything but a OS 10.4 cd; booting from OS 9 cd just leaves me at the flashing question mark icon.
If I try to boot from OS X cd, it comes back with the prohibitory sign.
If I try to boot into single user mode, it gives me a bunch of "...."has no kernal dependency lines, then a 'still waiting for root device' line, and repeats that.
Something to the effect before the 'still waiting for root device' is "Waiting on <dict ID="0"><key>IOProvider-Class</key><string ID="1">IOResouces</string><key>IOResouceMatch></key><string ID="2">boot-uuid-media</string></dict>"
Any help please?

Nevermind...I found out that the hard drive was bad...still puzzles me why it wouldn't boot from CD though, as I thought they all should even if no drive is present.

Why apple doesn't have dual active sim cards phone devices, i am still waiting for such product

why apple doesn't have dual active sim cards phone devices, i am still waiting for such product

http://www.apple.com/feedback/iphone.html

HT1577 how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a 5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:1

how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a >5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:10pm. Not good enough.

Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty

Really poor customer service - still waiting for B...

Just a quick post to see if a moderator could help me…or as a last attempt for BT to at least acknowledge my recent complaint (or apologize).
I’d be interested to hear if other users have had similar problems (to any one of mine as it crosses different forum topics)…
I’d like to think I’m writing as an objective and reasonable customer and a loyal customer at that. Suffice it to say, in this competitive marketplace, I’ve not been impressed with BT in the last 3 months.
My automated email complaints response is 110110-007990 (if that helps).
Given my numerous attempts to make contact with the BT customer services team; I am doubtful that I shall receive the courtesy of a reply. I do not intend to repeat my complaint in detail here but in a nutshell, following the home move team promising various things such as:
1) a waiver of the line installation charge if I continue a full service package (which I gather is £127.99 for flicking a switch at the exchange);
2) a reduction in my billing generally (as I was “out of contract” for around 6 months so I was paying a DD around £65 p.m for line rental, basic phone, Broadband opt 2 and basic BT vision);
3) an expedited home move switchover within days (not weeks).
However, none of this happened and like many recent posts my billing has gone crazy. To cut a long story short BT have renegaded on all the promises made and the switchover service has been, at best, terrible.
1) I was in fact billed for an install plus delivery charges (£8.98) for a superfluous BT home hub and BT vision box (which never turned up).
2) My bills (and DD) have risen to a level which I simply cannot fathom as the BT invoicing system requires a degree in accounting to understand.
3) And after ordering on the 3rd December, I’m still waiting for my broadband activation after the phone line was only activated late last week. (To add insult I was told that an engineer would call (so took a day off to also receive the broadband kit) and allow access if required but it was cancelled and rescheduled twice). Now hoping for the 18th Jan – 37 days after ordering – woohoo.
I’m now seriously thinking of leaving …. There’s no incentive for me to stay now I’ve been charged and that charges have increased beyond the VAT increase. I suppose one customer like me will not make a difference to the BT annual report, but if my experience is typical of how customers are treated; if I were a BT shareholder I would be worried.
Solved!
Go to Solution.

Cheers. for the first 6 months it was a locked ip profile, always reset after phoning bangalor and speaking to the "have you reset your router" robots. for a few hours or a day or more, I'd get 2-3mbps then crash, back down to 135kbps. The mods here (after first banning me for reposting what they had mailed me) were quite helpful, I think they were/are frustrated that there is little they can do for genuine line quality problems, the ones that will cost money/time/effort to sort. Actually time and effort didnt seem to be a problem, I had no end of openreach blokes come to the house, sometimes 2 came at once, all with the same stories of woe, trackers in their vans, being sent out on useless jobs they had already reported were down to line faults/quality but being sent out again and again. And not just to me, I had the same guy just a couple of times but all were routinely demoralised with some kind of deep routed hatred for their managers that due to the trackers were now able to see where they were at any time.
bonkers mate, like I care what they think of their manager. at first when i mentioned the problem with using the broadband and phone together, there seemed to be some interest but when the problem was confirmed, the umbrellas came up, broadband said it was the lline, the line people said it was the broadband. line people also said when they test, the bb will be unplugged and if there is no fault, i will have to pay 130-ish quid. thing is the phone works ok without the bb plugged in. i tried everything, new adsl socket, standing on one leg, the lot. then got a capped 500kbps rate for option2. at least then i didnt get back to 135kbps everyday.
i signed a new contract in november, god knows why, Im now buying myself out of it.
there's one born everyday eh?
if bt were really interested in helping they would send out a smart person that would try and figure out why my neighbour gets 3mbps and i get 500kbps at a capped rate and 135kbps at the adaptive rate technology has done its business on my connection. I've had 3 routers sent to me, Ive bought a netgear all were no help. Its the line bt!!!! somewhere there is a fault. yes im far from the exchange, so is the guy next door!

Still waiting for a response from Adobe regarding the post "Printing a pdf from a marked-up pdf".

Still waiting for a response from Adobe regarding the post "Printing a pdf from a marked-up pdf" dated 15 Dec 2012 9:20 AM.

Look everyone that comes here with a support problems has gone through all the normal channels, around and round in circles with no one seeming to be interested. They've called every phone number, every email address they can find. They have been put on hold and bounced fifty times to another operator only to be hung up on. If Adobe would bring back support to main land and have people that know what's going on instead of having people that people can barely understand read from scripts. Scripted information only applies about 10 % of the time. I'm just giving people an alternative. after they have torn their hair out going the normal route. If they had been able to get a solution they wouldn't be coming here for help.
There should be a forum set up just for people to air these issues and Adobe employees forced to man it. Then we wouldn't have to have such a Bad attitude. Right now Adobe's Support reputation is worse than Intuit's which did have the absolutely worse on the Planet. Now they are number 2.
You know it yourself that Adobe's support is absolutely worse than terible. However to prevent me from being banned from the forums I will simply will provide the adobecare email address from now on
So let's sweep it under the rug.

Still waiting for unlock code since 29th May

I am still waiting for an unlocking code from EE.I first contacted them on 29th May, then 31st May then 16th June, then 26th June, then 13th July, then 15th July.Each time I have spoken to customer services they have appologised profusely and assured me that the unlock code would be fast tracked. The last 2 calls promised me the money would be deducted from my credit on my orange PAYG account within 72 hours and the unlock code would be sent via email in 24 hours afterwards.My phone is xperia ST261.It is second hand, given to me by a friend who upgraded his phone with EE.I have an Orange PAYG simcard which I've had for over 15 years. I still wish to use this but also use a Lebara simcard, which is why I want the phone unlocked.I topped up with £10 so that there is sufficient money to pay the fee.I have filled in 2 or 3 requests online as I had 2texts from EE saying they couldn't continue with the request and that I needed to visit page...blah blah, fill in online unlock request form (again)I have spoken to 6 customer service reps who have also submitted the request....I should know my IMEI number by heart now!I took reference numbers of a couple of the reps but the last one insisted I just had his name and if I didn't get the code within 72 hours to call back and ask for him.......yeah right.call centre ''can I speak to ****'' that's going to happen!I'm really fed up now. I have a lovely phone that I cant use with my Lebara simcard.I am currently in Spain so going into an EE shop is not possible.My account is UK registered as is my simcardI top up by debit card (UK)So I've now been waiting 36 working days.I feel like I'm just being wound up by the call centre people with them keep fobbing me off.Mary

Hi
Really sorry to hear you are having problems.
Just to let you know I am looking into this for you.
If possible could you please send me a Private Message with your IMEI and Mobile number.
Thanks.

Customer service promised me call back in 24 hrs but it has been 72 hrs and I m still waiting for the call,,,,,

Apple sent me replacement phones and both with different coverage on them. Repair coverage finishing lot earlier then what I had on the original defective phones. Now they are telling me that he phones they received were different then the ones in Repair Case. After 150 minutes long phone call the rep said me that somebody will call me within 24 hrs and I m still waiting for the call after 3 days. the conversation was polite and helpful all the way from both sides but now I feel like Apple reps are trying to avoid this problem because this is their problem that most likely they misplaced my phones in their wharehouse and after my call (one week after the phones received by apple) they started looking for it.
I had the repair status updated in my profile after I received the new wrong phones. Even the acknowledgement email from apple mentioning that they have sent out the replacement product came to my inbox two days after I received the phones.
Is this Mr.Jobs Apple ?
Does anyone has Customer service email address ?

I know there is a contact us tab on the web page and thats what I have mentioned here that what happened when I called them.
thanks for ur input though,

I am using Vodafone at Delhi India with my Iphone 5S, 3g is activated with my number but i am not getting 3G signals iphone is also activated with vodafone but still waiting for 3G signals contacted vodafone but wasted my time pls help using APN www

I am using Vodafone at Delhi India with my Iphone 5S, 3g is activated with my number but i am not getting 3G signals iphone is also activated with vodafone but still waiting for 3G signals contacted vodafone but wasted my time pls help using APN www

Keep on talking to Vodafone and keep pestering them until you get a satisfactory answer. Whether you get a 3G signal or not, is entirely the responsibility of Vodafone India because they are your carrier/phone company and nobody here can help you with that on a public user to user technical support forum.
Contact Vodafone as they are the only ones who can help you.

10.6.8 Netboot - "Still waiting for root device"

Hi all,
I am having trouble with one particular 10.6.8 Netboot image that is hosted on a Mac Pro running 10.5.8 Server. (The main 10.5.8 Server is currently hosting about 15 other Netboot and Netrestore images that work with no problem.) I built the image on a 10.6.8 Server using System Image Utility from a fully updated 10.6.8 restore image on an external hard drive. The external drive was started up on MacBook, MacBook Pro, and iMac systems ranging from Late '06 to Early '11 revisions. Software update was run on every startup, but came back fully up-to-date every time and never encountered problems starting up each from the external drive.
I then ran Disk Utility permissions repair on the external drive from the 10.6.8 Server Mac Pro and built the Netboot image in System Image Utility. Although I am fairly new to this process, I have already successfully built several 10.6.8, 10.7.5, 10.8.5, and 10.9 Netrestore images as well as one 10.9 diagnostic Netboot that all work perfectly. I followed the same process when creating the 10.6.8 Netboot image.
The image I created, called 10.6.8 Diags 3.0, shows up in the Netboot list, but when I attempt to boot it shows the Apple logo for a bit before showing the "circle slash" symbol. Verbose mode shows that it hangs when starting and repeats "Still waiting for root device" over and over again and never does anything.
I have rebuilt the 10.6.8 Diags 3.0 Netboot image several times to rule out the possibility of corruption durring image creation. I have also tried to create the image from a Firewire attached external drive as well as building the data on the external drive into a .dmg on the 10.6.8 Server and then creating the image from that. All methods of creating the image yeild the same "Still waiting for root device" error when attempting to start up on any system supporting the 10.6.8 kernel.
Netboot settings in Server Admin are the same as other Netboot images that are functioning: enabled, diskless, Intel (grayed out), and NFS. I have verified that all enabled image index numbers are unique and even tried several different index numbers on the problem Neboot image.
Again, all other Netrestore images I created on the same 10.6.8 Server work just fine when added to the Netboot directory on the 10.5.8 Main Server, but the Netboot image of 10.6.8 Diags 3.0 does not. I'm not sure what else to try at this point, any ideas?

Ooooh. I've been reading similar pages on cidori.org and just assumed it was one of those. Remarkable how my google searches didn't find that one. Thanks for the pointer, and I'll go try it.
Thanks again, Dan.

IBook is not starting up - "still waiting for root device"

The 600 MHz / 640 MB / 20 GB iBook did not want to wake up and after forced shutdown would not start up. grey screen. With MacOS X CD - "prohibition sign", MacOs 9 - no start at all
I had 2 partitions on the HD one with Tiger and other with 9.2.2 - none of them appear in the list of startUp folders. would not go into the Target mode.
I know there are few threads here with similar problem - I went through them but nothing of the suggestions would help.
Did reset the PRAM (only once though) - when I still heard the startUp chime
Did reset PMU
Left the machine unplugged for about 12 hours
Now I managed to get into single user mode while attempting to start up from a Tiger DVD. Here is what I see on the screen:
"using 1638 buffer headers and 1638 cluster IO headers
Extension "com.apple.driver.AppleTexas2Audio" has no kernel dependency.
(then there are 14 extensions listed that has no kernel dependency)
Firewire (OHCI) Apple ID 30 built-in now active, GUID 000393ff fe6ce976; max speed s400.
ADB present: 8c
ApplePMU: CLOCK RESET! PMU WAS PROBABLY RESET SOMEHOW!!
Security auditing service present
BSM auditing present
disabled
rooting via boot-uuid from / chosen: 7FF85 (a lot of symbols)
Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1"><IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Still waiting for root device
still waiting for root device
and so on with "still waiting..." again and again
also I did not hear start up sound anymore. Yesterday it was still audible.... can someone please help?!
iBook dual USB Mac OS X (10.4.5)

thanx for replying. Last night I finally managed to start up the machine using a FireWire ext HD as a StartUp Disk. Disk Utility and TechTool Pro and Disk Warrior are not showing the internal HD at all.
Since I was not able to use any start CDs including original MacOs X and 9 Cds maybe it is a problem with Data Cable that connects both HD and optical drive with logic board? It is hard to imagine why it would come to something like that. Overheat? I did not have enough free space on Tiger partition - 1GB. Maybe that. I am starting to look for a replacement HD....
iBook dual USB Mac OS X (10.4.5)

Still Waiting for a phone line

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