STILL WAITING FOR BROADBAND CONNECTION

I placed an order to switch my phone and broadband from sky to bt on 22nd June 2011. My line was activated on 13th July and broadband equipment arrived also. However I got a call saying my line was not capable of holding the 24MB broadband and there would be a couple of days delay and then I would have the 8mb connection. Several frustrating phonecalls to India and empty promisesof activation later here we are on 1st August 2011 and I am still waiting, meanwhile my call charges are increasing as my broadband package includes calls. I was informed that my original broadband order would be cancelled and a new one would be placed and it would take 48 hours to get an activation date. I have just spoke to them again and they claim to have spoken to the exchange department and now they are telling me I cannot get broadband at all until December and then she cut me off. As i am still with sky for broadband and the migration has not taken place i am paying an additional £7 per month as i have lost my phone & broadband discount. Now after speaking to someone from BT in the UK I have been told there is a technical problem preventing me from getting broadband. Please can you help.

In this case I think the best solution would be to contact the mods, you can do that by following this link: http://bt.custhelp.com/app/contact_email/c/4951
Regards Edd
Check your Line
BT Speedtester

Similar Messages

Really poor customer service - still waiting for B...

Just a quick post to see if a moderator could help me…or as a last attempt for BT to at least acknowledge my recent complaint (or apologize).
I’d be interested to hear if other users have had similar problems (to any one of mine as it crosses different forum topics)…
I’d like to think I’m writing as an objective and reasonable customer and a loyal customer at that. Suffice it to say, in this competitive marketplace, I’ve not been impressed with BT in the last 3 months.
My automated email complaints response is 110110-007990 (if that helps).
Given my numerous attempts to make contact with the BT customer services team; I am doubtful that I shall receive the courtesy of a reply. I do not intend to repeat my complaint in detail here but in a nutshell, following the home move team promising various things such as:
1) a waiver of the line installation charge if I continue a full service package (which I gather is £127.99 for flicking a switch at the exchange);
2) a reduction in my billing generally (as I was “out of contract” for around 6 months so I was paying a DD around £65 p.m for line rental, basic phone, Broadband opt 2 and basic BT vision);
3) an expedited home move switchover within days (not weeks).
However, none of this happened and like many recent posts my billing has gone crazy. To cut a long story short BT have renegaded on all the promises made and the switchover service has been, at best, terrible.
1) I was in fact billed for an install plus delivery charges (£8.98) for a superfluous BT home hub and BT vision box (which never turned up).
2) My bills (and DD) have risen to a level which I simply cannot fathom as the BT invoicing system requires a degree in accounting to understand.
3) And after ordering on the 3rd December, I’m still waiting for my broadband activation after the phone line was only activated late last week. (To add insult I was told that an engineer would call (so took a day off to also receive the broadband kit) and allow access if required but it was cancelled and rescheduled twice). Now hoping for the 18th Jan – 37 days after ordering – woohoo.
I’m now seriously thinking of leaving …. There’s no incentive for me to stay now I’ve been charged and that charges have increased beyond the VAT increase. I suppose one customer like me will not make a difference to the BT annual report, but if my experience is typical of how customers are treated; if I were a BT shareholder I would be worried.
Solved!
Go to Solution.

Cheers. for the first 6 months it was a locked ip profile, always reset after phoning bangalor and speaking to the "have you reset your router" robots. for a few hours or a day or more, I'd get 2-3mbps then crash, back down to 135kbps. The mods here (after first banning me for reposting what they had mailed me) were quite helpful, I think they were/are frustrated that there is little they can do for genuine line quality problems, the ones that will cost money/time/effort to sort. Actually time and effort didnt seem to be a problem, I had no end of openreach blokes come to the house, sometimes 2 came at once, all with the same stories of woe, trackers in their vans, being sent out on useless jobs they had already reported were down to line faults/quality but being sent out again and again. And not just to me, I had the same guy just a couple of times but all were routinely demoralised with some kind of deep routed hatred for their managers that due to the trackers were now able to see where they were at any time.
bonkers mate, like I care what they think of their manager. at first when i mentioned the problem with using the broadband and phone together, there seemed to be some interest but when the problem was confirmed, the umbrellas came up, broadband said it was the lline, the line people said it was the broadband. line people also said when they test, the bb will be unplugged and if there is no fault, i will have to pay 130-ish quid. thing is the phone works ok without the bb plugged in. i tried everything, new adsl socket, standing on one leg, the lot. then got a capped 500kbps rate for option2. at least then i didnt get back to 135kbps everyday.
i signed a new contract in november, god knows why, Im now buying myself out of it.
there's one born everyday eh?
if bt were really interested in helping they would send out a smart person that would try and figure out why my neighbour gets 3mbps and i get 500kbps at a capped rate and 135kbps at the adaptive rate technology has done its business on my connection. I've had 3 routers sent to me, Ive bought a netgear all were no help. Its the line bt!!!! somewhere there is a fault. yes im far from the exchange, so is the guy next door!

5 months + and still waiting for a phone line

27/05/2013 Placed order for line and broadband. Paid for 1 year service in advance.
This was to reconnect a line I had cancelled in in January as we started a major re-fit/renovation at our house and were out of it for 4 months. Transferred line to a new address at this time (different exchange)
18/06/2013 Engineer scheduled to visit. - Waited in for 6hours, no one turned up, no contact made
19/06/2013 No one got in touch. I telephoned. Problem with line. New appointment made for Monday 15 July 2013
15/07/2013 Engineer did not turn up, no contact made again after waiting in most of day.
16/07/2013 I called and told work on line not completed. They needed to do external work. Given assurance I would get a call on 21/07/2013 as work scheduled to be completed by then. It had been accelerated (had been told this before come to think of it)
21/07/13 No one called, again
22/07/2013 I called and told work still not completed but would be by 25/07/2013 so to call back and arrange an engineer visit appointment
25/07/2013 I called , told work still not completed, would get a call by 29/07/2013 when work will be completed – to arrange another engineer visit. I filed online complaint
29/07/2013 no call. I called, no update, call again in 2 weeks
Numerous calls in August, and 2 online complaints. Now getting texts telling me there is no update and promising to get in touch by a certain date, they don't. New line needed as exchange reached capacity. Old line no good, have to lay a new one. Still being told order will be accelerated. Still waiting for the "advisor in our delays team to monitor the job and contact the engineers for a full investigation to be done so we can provide you with an accurate update."
Still more calls in September along with numerous calls (me) and 2 from BT to say they have no update!
Still being told the biggest load of rubbish as an excuse, eg me "but I had an active line in January" you "ah that is openreaches fault, they come and physically rip out and remove the wiring if a line is cancelled" or: BT- "we cant talk to openreach ourselves, we can only email them" me - "that's funny as your colleague on the last call claimed to have spoken
with them after leaving me on hold for 5 minutes"
October. Called today. ( now have a telephone number with a PIN number) Still no progress. They started digging on September 5th according to one email. I asked were they using a tea spoon, they even replied in email NO!
What am I supposed to do now. I am to get an update "tomorrow", but going by all previous updates it will be we will call again in 10 days - the don't. Time spent waiting for engineers - 2 days, time spent on phone/emails etc - 5+ hours.

Hi MCM66,
Thanks for posting and welcome to the community!
Sorry for the problems you've had getting services reconnected. Hopefully the renovations were well worth it!
I can help sort everything out from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

HT1577 how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a 5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:1

how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a >5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:10pm. Not good enough.

Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty

IBook is not starting up - "still waiting for root device"

The 600 MHz / 640 MB / 20 GB iBook did not want to wake up and after forced shutdown would not start up. grey screen. With MacOS X CD - "prohibition sign", MacOs 9 - no start at all
I had 2 partitions on the HD one with Tiger and other with 9.2.2 - none of them appear in the list of startUp folders. would not go into the Target mode.
I know there are few threads here with similar problem - I went through them but nothing of the suggestions would help.
Did reset the PRAM (only once though) - when I still heard the startUp chime
Did reset PMU
Left the machine unplugged for about 12 hours
Now I managed to get into single user mode while attempting to start up from a Tiger DVD. Here is what I see on the screen:
"using 1638 buffer headers and 1638 cluster IO headers
Extension "com.apple.driver.AppleTexas2Audio" has no kernel dependency.
(then there are 14 extensions listed that has no kernel dependency)
Firewire (OHCI) Apple ID 30 built-in now active, GUID 000393ff fe6ce976; max speed s400.
ADB present: 8c
ApplePMU: CLOCK RESET! PMU WAS PROBABLY RESET SOMEHOW!!
Security auditing service present
BSM auditing present
disabled
rooting via boot-uuid from / chosen: 7FF85 (a lot of symbols)
Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1"><IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Still waiting for root device
still waiting for root device
and so on with "still waiting..." again and again
also I did not hear start up sound anymore. Yesterday it was still audible.... can someone please help?!
iBook dual USB Mac OS X (10.4.5)

thanx for replying. Last night I finally managed to start up the machine using a FireWire ext HD as a StartUp Disk. Disk Utility and TechTool Pro and Disk Warrior are not showing the internal HD at all.
Since I was not able to use any start CDs including original MacOs X and 9 Cds maybe it is a problem with Data Cable that connects both HD and optical drive with logic board? It is hard to imagine why it would come to something like that. Overheat? I did not have enough free space on Tiger partition - 1GB. Maybe that. I am starting to look for a replacement HD....
iBook dual USB Mac OS X (10.4.5)

Still waiting for root device

I had an XServ serve that we could not get Profile Manager running after the 2.2 update in Dec 2012. Re tried rolling back various folder since we have time machine running and backing up to an external Apple RAID. Eventually I gave up anddecided it was time to restore the whole server from Time Machine. I booted the XServ up with a 10.8 DVD and Chose "Restore Server from Backup". I then chose one of the full backups it listed. It restored the Time Machine backup. However, when it boots. I get the Apple logo and then a circle with a slash and a pinwheel. Booting in Single User mode I find it is constantly waiting at " Still waiting for root device" and goes no further.
The internal hard drives in the XServe are a RAID as well as having the external Apple rack mounted RAID connected via a card in the XServe.

See if you can start up in Safe Mode. This will take awhile longer than a normal startup because it does a file check and repair of the hard disk.
If this works you will see your normal desktop. Once completely started up in Safe Mode, try to restart normally, and go to Applications/Utilities/Disk Utility. Click on the top hard drive icon in the left sidebar and note the S.M.A.R.T. status at the bottom right of the pane. What does it say?
Select the named boot volume in the left sidebar, and repair permissions on it.
If you can't start up in Safe Mode, maybe something in this Apple Knowledge Base article will help:
http://docs.info.apple.com/article.html?artnum=106805
Or it may be time to invest in a disk utility such as DiskWarrior.

Mac won't boot installer (still waiting for root device)

Hi,
I've recently tried to install serveral linux distro's on my MacBook.
Somewhere down the road something screwed up booting OSX.
Now i can't boot a OSX install usb stick, because after some time i see a prohibited sign.
If i boot into verbose or singleuser mode my Mac gets stuck at "still waiting for root device".
I first thought the HDD was responsible for the error but i've taken it out and replaced it with a new HDD.
The same error persists, even when i completely remove the HDD (boot from USB without a HDD attached).
I also tried removing the original HDD and connecting it to my iMac via a USB dock, from there I repartitioned the HDD with a GUID partition scheme.
I don't care about losing data on the HDD, I would like to be able to boot the USB installer and reinstall OSX.
Oddly I can still install ubuntu or other OS's on the MacBook, but OSX get's stuck every time i try to boot.
It's MacBook 4,1 early 2008.
Thanks,
Bart

I'm assuming there's a backup of all partitions around somewhere, because this situation is deep into the likelihood of data loss already.
Per the Mavericks specs, MacBook4,1 Early 2008 isn't supported for 10.9 Mavericks, so whatever you're booting will need to be an earlier version of OS X.
Have you tried that bootable USB disk on another Mac, just to see if that's working correctly on another system?
Back in that vintage, DVD distros would have been more typical, and I think Snow Leopard 10.6 DVD will boot there (most of those seemed to first ship with 10.5.2, per some specs), if you don't have your original DVD disks.
Failing that, you could try erasing the disk using Linux or (if you can get at it) booting the installation disk and using Disk Utility, and see if that'll let you have access.

Single User Mode: Still waiting for root device

iMac G4.
I reset the NVRAM, PRAM. It won't attempt to boot from anything but a OS 10.4 cd; booting from OS 9 cd just leaves me at the flashing question mark icon.
If I try to boot from OS X cd, it comes back with the prohibitory sign.
If I try to boot into single user mode, it gives me a bunch of "...."has no kernal dependency lines, then a 'still waiting for root device' line, and repeats that.
Something to the effect before the 'still waiting for root device' is "Waiting on <dict ID="0"><key>IOProvider-Class</key><string ID="1">IOResouces</string><key>IOResouceMatch></key><string ID="2">boot-uuid-media</string></dict>"
Any help please?

Nevermind...I found out that the hard drive was bad...still puzzles me why it wouldn't boot from CD though, as I thought they all should even if no drive is present.

10.6.8 Netboot - "Still waiting for root device"

Hi all,
I am having trouble with one particular 10.6.8 Netboot image that is hosted on a Mac Pro running 10.5.8 Server. (The main 10.5.8 Server is currently hosting about 15 other Netboot and Netrestore images that work with no problem.) I built the image on a 10.6.8 Server using System Image Utility from a fully updated 10.6.8 restore image on an external hard drive. The external drive was started up on MacBook, MacBook Pro, and iMac systems ranging from Late '06 to Early '11 revisions. Software update was run on every startup, but came back fully up-to-date every time and never encountered problems starting up each from the external drive.
I then ran Disk Utility permissions repair on the external drive from the 10.6.8 Server Mac Pro and built the Netboot image in System Image Utility. Although I am fairly new to this process, I have already successfully built several 10.6.8, 10.7.5, 10.8.5, and 10.9 Netrestore images as well as one 10.9 diagnostic Netboot that all work perfectly. I followed the same process when creating the 10.6.8 Netboot image.
The image I created, called 10.6.8 Diags 3.0, shows up in the Netboot list, but when I attempt to boot it shows the Apple logo for a bit before showing the "circle slash" symbol. Verbose mode shows that it hangs when starting and repeats "Still waiting for root device" over and over again and never does anything.
I have rebuilt the 10.6.8 Diags 3.0 Netboot image several times to rule out the possibility of corruption durring image creation. I have also tried to create the image from a Firewire attached external drive as well as building the data on the external drive into a .dmg on the 10.6.8 Server and then creating the image from that. All methods of creating the image yeild the same "Still waiting for root device" error when attempting to start up on any system supporting the 10.6.8 kernel.
Netboot settings in Server Admin are the same as other Netboot images that are functioning: enabled, diskless, Intel (grayed out), and NFS. I have verified that all enabled image index numbers are unique and even tried several different index numbers on the problem Neboot image.
Again, all other Netrestore images I created on the same 10.6.8 Server work just fine when added to the Netboot directory on the 10.5.8 Main Server, but the Netboot image of 10.6.8 Diags 3.0 does not. I'm not sure what else to try at this point, any ideas?

Ooooh. I've been reading similar pages on cidori.org and just assumed it was one of those. Remarkable how my google searches didn't find that one. Thanks for the pointer, and I'll go try it.
Thanks again, Dan.

Still waiting for a response from Adobe regarding the post "Printing a pdf from a marked-up pdf".

Still waiting for a response from Adobe regarding the post "Printing a pdf from a marked-up pdf" dated 15 Dec 2012 9:20 AM.

Look everyone that comes here with a support problems has gone through all the normal channels, around and round in circles with no one seeming to be interested. They've called every phone number, every email address they can find. They have been put on hold and bounced fifty times to another operator only to be hung up on. If Adobe would bring back support to main land and have people that know what's going on instead of having people that people can barely understand read from scripts. Scripted information only applies about 10 % of the time. I'm just giving people an alternative. after they have torn their hair out going the normal route. If they had been able to get a solution they wouldn't be coming here for help.
There should be a forum set up just for people to air these issues and Adobe employees forced to man it. Then we wouldn't have to have such a Bad attitude. Right now Adobe's Support reputation is worse than Intuit's which did have the absolutely worse on the Planet. Now they are number 2.
You know it yourself that Adobe's support is absolutely worse than terible. However to prevent me from being banned from the forums I will simply will provide the adobecare email address from now on
So let's sweep it under the rug.

Waiting for a connection... all the time

Hi there
Waiting for a connection...
This information display all the time after instalation wht's I'm doing wrong - network that I use is my home wi fi because of other device thath i want to pair

1. Do You have installed on Your PC and turned on Adobe Edge inspect CC
2. and You are Login create Adobe creative cloud ?
I'll try instal with new account on other PC and try to write down step by step how to run this.
There is always small thing that mess up everything
Try one more time:
In chrome select change status from O to I to turn on EI turn on your EI in PC and when you see in chrome Your name and IP adress open application on mobile (should work in same Wi-Fi both PC and mobile) Click + sign and input your IP adress and Join

I am still waiting for my student approval to set up the Adobe creative suite. Can you please help?

I am still waiting for my student approval to set up the Adobe creative suite. Can you please help?
Jasper

Why are you asking this in the Adobe Reader forum?
Best contact Adobe Customer Support.

HT1937 Hi thier I'm still waiting for my phone to be unlocked

Hi thier I'm still waiting for my phone to be unlocked

Contact your carrier. Only they would know what the status of your unlock request is. Nobody here would know as we are users like you.
Apple does not unlock phones; the carriers do.

I've forgotten the security question answers, still waiting for reset email, what should i do ????

i've forgotten the security question answers, still waiting for reset email, what should i do ????

Call your national Apple care number and ask for help. Find the number ...
Contacting Apple for support and service

Forbidden Screen - Error: "Still waiting for root device"

Greetings to all! I come to you with my boot troubles as a supplicant, in the hope that someone can help.
I have a PowerBook G4 15-inch, pre-Intel from late 2005. Until today it always worked and rarely hanged. All I've ever needed to do when in trouble was reboot. I've updated the Apple OSX software regularly and have never touched the hardware, except once 18 months ago to add memory. All I do with this machine is use it. It's been weeks since I installed any new software.
There were no warning signs before the problem started today.
FIRST SIGN OF TROUBLE: The machine was unusually slow, showing beach balls on every minor move. I powered down conventionally and later turned it on again. After a minute I got the "Forbidden Sign" grey screen, which I had never seen before. So I rebooted, and got that again.
+I turned to the only other available machine (very old PC, unfortunately) to browse for solutions, and have so far tried the following:+
1) BOOT FROM INSTALLATION DISK: Forbidden Screen. After a couple of attempts I removed the disk (by clicking trackpad on power up). At some point, in desperation, I even tried Disc 2.
2) RESET PRAM (Command-Option-P-R on power up) : I got three chimes, then the grey screen. It stayed on the apple and gear for many minutes. At least it never went to the Forbidden Screen.
3) FILE SYSTEM CHECK (Option-S on power up) : After a few steps it shows error messages (see below) and starts repeating, "Still waiting for root device," over and over.
4) RESET NVRAM (Command-Option-O-F on power up) : I got a blue screen with text and was able to input "reset-nvram" (response: OK) and then "boot." Result: Forbidden Screen.
5) SAFE START (Option on power up) : Forget it. Forbidden Screen. Same when I try it with "C" as some sites recommend. Same with or without the Install Disk in the DVD driver.
6) POWER MANAGEMENT UNIT RESET (Shift-Control-Option-Power): Subsequent boot still produces Forbidden Screen.
*THE ERROR MESSAGES*
Here are some of the messages when I start up with Option-S:
CSRHIDTransitionDriver::probe booting in single user .. do not match
Extension "com.apple.driver.AppleUSBTCKeyboard" has no kernel dependency.
Extension "com.apple.driver.AppleUSBTCKeyEventDriver" has no kernel dependency.
Apple PMU::CLOCK RESET! PMU WAS PROBABLY RESET SOMEHOW!! +(Yes, I did that, but it wasn't showing this before I did, and it WAS showing all of the following.)+
Security auditing service present
BSM auditing present
disabled
rooting via boot-uuid from /chosen: +(I think the long code that follows is the serial number?)+
Waiting on <dict ID="o"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
PMUMS::start ERROR: failed to find IOATABlockStorageDriver
Still waiting for root device
Still waiting for root device
Still waiting for root device
+(etc. ad infinitum)+
*So now I'm begging anyone for answers to these questions:*
Am I doomed?
Does anyone know what the problem is?
This seems to be happening prior to disk access, as it happens with or without the Install Disk. So do I still have the hard drive working? Is my data on it?!
Was resetting the Power Management Unit a bad idea?
What can I do next?
THANK YOU THANK YOU THANK YOU!
Nicholas from NYC

Thanks for your reply, Louie!
In the meantime I have succeeded in booting via the Install Disc using Option on power up. The Hardware test shows nada wrong. Disk Util repair goes up to "Rebuilding Category B-Tree" and then fails. Frustratingly, the HD is somehow visible, because the diagnostics correctly identify it and give correct values for empty space. Right now I'm running the Erase Free Space option and it's working - how is that possible? I've gotten into Single User mode and tried various FSCK commands. Sometimes it comes back with the superblock error and "Bad Magic Number" which I believe indicates a corrupted block within the boot sector. I can't figure out how to reassign without reformatting and losing the data. This will cost me a few weeks of data, but really not that much work - still set me back by days.
Next step will be to start taking it apart, as you suggest, starting with the easy matter of trying with just one DIMM or switching the DIMMs.
Thanks again, and if anyone knows how to help - how does one reassign a superblock from the Single User mode?

STILL WAITING FOR BROADBAND CONNECTION

Similar Messages

Maybe you are looking for