Still Waiting For Deposit Refund after 6 Months

Having cancelled my FIOS + TV service after 1year, which I did at the end of January this year (2013), I have yet to be refunded my $250 deposit. This is despite the fact that the customer services have told me, on more than one occasion, that it should be "on it's way in the next billing cycle". Another billing cycle, another telephone call. It seems that there isn't a group of phone operators that are capable of dealing with deposits, and consequently I'm stuck on the phone typically for an hour at a time, being transferred back and forth between the customer service and financial services departments. Talk about infuriating and repetitive discussions!
Is there anyone who knows which department I need to speak to and what I can do from here? I can't bear the thought of yet more more hour-long phone sessions with resolutions that are never fulfilled.
Help!!!
- Depositless in Delaware.

Hi, thanks, my case was was finally resolved, and was an issue with the bank. If only I could have found that information out sooner though.
This forum does appear to be a better way to reach appropriate/helpful verizon representatives.
Thanks.

Similar Messages

Still waiting for deposit after 2 years

I STILL HAVE YET TO RECEIVE MY DEPOSIT AFTER OVER TWO YEARS.
I AM AT THE END OF THE ROAD WITH VERIZON TO BE HONEST. I PAID A 250.00 SECURITY DEPOSIT, AND THIS IS STILL BEING HELD BY YOUR COMPANY.
I AM ABOUT READY TO CANCEL / SHUT OFF MY VERIZON SERVICE AND AM VERY DISAPPOINTED.

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

1 month still Waiting for review,what shall I do?

It's still "Waiting for review", almost 1 month after I submited app to mac app store.
What's the matter? What shall I do now? Is there any ways to push?
Thanks a lot.

According to this, the avergae wait time is about a month for the Mac App Store: http://reviewtimes.shinydevelopment.com/
I would say, you just need to be patient... I too am waiting (for an iOS app though).

Customer service promised me call back in 24 hrs but it has been 72 hrs and I m still waiting for the call,,,,,

Apple sent me replacement phones and both with different coverage on them. Repair coverage finishing lot earlier then what I had on the original defective phones. Now they are telling me that he phones they received were different then the ones in Repair Case. After 150 minutes long phone call the rep said me that somebody will call me within 24 hrs and I m still waiting for the call after 3 days. the conversation was polite and helpful all the way from both sides but now I feel like Apple reps are trying to avoid this problem because this is their problem that most likely they misplaced my phones in their wharehouse and after my call (one week after the phones received by apple) they started looking for it.
I had the repair status updated in my profile after I received the new wrong phones. Even the acknowledgement email from apple mentioning that they have sent out the replacement product came to my inbox two days after I received the phones.
Is this Mr.Jobs Apple ?
Does anyone has Customer service email address ?

I know there is a contact us tab on the web page and thats what I have mentioned here that what happened when I called them.
thanks for ur input though,

5 months + and still waiting for a phone line

27/05/2013 Placed order for line and broadband. Paid for 1 year service in advance.
This was to reconnect a line I had cancelled in in January as we started a major re-fit/renovation at our house and were out of it for 4 months. Transferred line to a new address at this time (different exchange)
18/06/2013 Engineer scheduled to visit. - Waited in for 6hours, no one turned up, no contact made
19/06/2013 No one got in touch. I telephoned. Problem with line. New appointment made for Monday 15 July 2013
15/07/2013 Engineer did not turn up, no contact made again after waiting in most of day.
16/07/2013 I called and told work on line not completed. They needed to do external work. Given assurance I would get a call on 21/07/2013 as work scheduled to be completed by then. It had been accelerated (had been told this before come to think of it)
21/07/13 No one called, again
22/07/2013 I called and told work still not completed but would be by 25/07/2013 so to call back and arrange an engineer visit appointment
25/07/2013 I called , told work still not completed, would get a call by 29/07/2013 when work will be completed – to arrange another engineer visit. I filed online complaint
29/07/2013 no call. I called, no update, call again in 2 weeks
Numerous calls in August, and 2 online complaints. Now getting texts telling me there is no update and promising to get in touch by a certain date, they don't. New line needed as exchange reached capacity. Old line no good, have to lay a new one. Still being told order will be accelerated. Still waiting for the "advisor in our delays team to monitor the job and contact the engineers for a full investigation to be done so we can provide you with an accurate update."
Still more calls in September along with numerous calls (me) and 2 from BT to say they have no update!
Still being told the biggest load of rubbish as an excuse, eg me "but I had an active line in January" you "ah that is openreaches fault, they come and physically rip out and remove the wiring if a line is cancelled" or: BT- "we cant talk to openreach ourselves, we can only email them" me - "that's funny as your colleague on the last call claimed to have spoken
with them after leaving me on hold for 5 minutes"
October. Called today. ( now have a telephone number with a PIN number) Still no progress. They started digging on September 5th according to one email. I asked were they using a tea spoon, they even replied in email NO!
What am I supposed to do now. I am to get an update "tomorrow", but going by all previous updates it will be we will call again in 10 days - the don't. Time spent waiting for engineers - 2 days, time spent on phone/emails etc - 5+ hours.

Hi MCM66,
Thanks for posting and welcome to the community!
Sorry for the problems you've had getting services reconnected. Hopefully the renovations were well worth it!
I can help sort everything out from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

HT1577 how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a 5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:1

how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a >5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:10pm. Not good enough.

Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty

2 months already and still waiting for apple provider to repair MacBook

My girlfriend's macbook pro has the no video issue ( http://support.apple.com/kb/TS2377 ) We sent it to our local AASP from Honduras, they told us that Apple would refund everything, but it's been 2 months already and we are still waiting for Apple to send the materials.
Is that normal?

Welcome to Apple Discussions!
In the U.S. spreaking directly to Apple, you can ask for them to consider replacing your Mac within 3 weeks of sending it in, or three attempted repairs ont he same item. I suggest going over to the repair place, getting a case number they have with Apple, and contacting AppleCare directly.
In Hondurous that would be:
http://www.apple.com/la/support/

Forbidden Screen - Error: "Still waiting for root device"

Greetings to all! I come to you with my boot troubles as a supplicant, in the hope that someone can help.
I have a PowerBook G4 15-inch, pre-Intel from late 2005. Until today it always worked and rarely hanged. All I've ever needed to do when in trouble was reboot. I've updated the Apple OSX software regularly and have never touched the hardware, except once 18 months ago to add memory. All I do with this machine is use it. It's been weeks since I installed any new software.
There were no warning signs before the problem started today.
FIRST SIGN OF TROUBLE: The machine was unusually slow, showing beach balls on every minor move. I powered down conventionally and later turned it on again. After a minute I got the "Forbidden Sign" grey screen, which I had never seen before. So I rebooted, and got that again.
+I turned to the only other available machine (very old PC, unfortunately) to browse for solutions, and have so far tried the following:+
1) BOOT FROM INSTALLATION DISK: Forbidden Screen. After a couple of attempts I removed the disk (by clicking trackpad on power up). At some point, in desperation, I even tried Disc 2.
2) RESET PRAM (Command-Option-P-R on power up) : I got three chimes, then the grey screen. It stayed on the apple and gear for many minutes. At least it never went to the Forbidden Screen.
3) FILE SYSTEM CHECK (Option-S on power up) : After a few steps it shows error messages (see below) and starts repeating, "Still waiting for root device," over and over.
4) RESET NVRAM (Command-Option-O-F on power up) : I got a blue screen with text and was able to input "reset-nvram" (response: OK) and then "boot." Result: Forbidden Screen.
5) SAFE START (Option on power up) : Forget it. Forbidden Screen. Same when I try it with "C" as some sites recommend. Same with or without the Install Disk in the DVD driver.
6) POWER MANAGEMENT UNIT RESET (Shift-Control-Option-Power): Subsequent boot still produces Forbidden Screen.
*THE ERROR MESSAGES*
Here are some of the messages when I start up with Option-S:
CSRHIDTransitionDriver::probe booting in single user .. do not match
Extension "com.apple.driver.AppleUSBTCKeyboard" has no kernel dependency.
Extension "com.apple.driver.AppleUSBTCKeyEventDriver" has no kernel dependency.
Apple PMU::CLOCK RESET! PMU WAS PROBABLY RESET SOMEHOW!! +(Yes, I did that, but it wasn't showing this before I did, and it WAS showing all of the following.)+
Security auditing service present
BSM auditing present
disabled
rooting via boot-uuid from /chosen: +(I think the long code that follows is the serial number?)+
Waiting on <dict ID="o"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
PMUMS::start ERROR: failed to find IOATABlockStorageDriver
Still waiting for root device
Still waiting for root device
Still waiting for root device
+(etc. ad infinitum)+
*So now I'm begging anyone for answers to these questions:*
Am I doomed?
Does anyone know what the problem is?
This seems to be happening prior to disk access, as it happens with or without the Install Disk. So do I still have the hard drive working? Is my data on it?!
Was resetting the Power Management Unit a bad idea?
What can I do next?
THANK YOU THANK YOU THANK YOU!
Nicholas from NYC

Thanks for your reply, Louie!
In the meantime I have succeeded in booting via the Install Disc using Option on power up. The Hardware test shows nada wrong. Disk Util repair goes up to "Rebuilding Category B-Tree" and then fails. Frustratingly, the HD is somehow visible, because the diagnostics correctly identify it and give correct values for empty space. Right now I'm running the Erase Free Space option and it's working - how is that possible? I've gotten into Single User mode and tried various FSCK commands. Sometimes it comes back with the superblock error and "Bad Magic Number" which I believe indicates a corrupted block within the boot sector. I can't figure out how to reassign without reformatting and losing the data. This will cost me a few weeks of data, but really not that much work - still set me back by days.
Next step will be to start taking it apart, as you suggest, starting with the easy matter of trying with just one DIMM or switching the DIMMs.
Thanks again, and if anyone knows how to help - how does one reassign a superblock from the Single User mode?

Really poor customer service - still waiting for B...

Just a quick post to see if a moderator could help me…or as a last attempt for BT to at least acknowledge my recent complaint (or apologize).
I’d be interested to hear if other users have had similar problems (to any one of mine as it crosses different forum topics)…
I’d like to think I’m writing as an objective and reasonable customer and a loyal customer at that. Suffice it to say, in this competitive marketplace, I’ve not been impressed with BT in the last 3 months.
My automated email complaints response is 110110-007990 (if that helps).
Given my numerous attempts to make contact with the BT customer services team; I am doubtful that I shall receive the courtesy of a reply. I do not intend to repeat my complaint in detail here but in a nutshell, following the home move team promising various things such as:
1) a waiver of the line installation charge if I continue a full service package (which I gather is £127.99 for flicking a switch at the exchange);
2) a reduction in my billing generally (as I was “out of contract” for around 6 months so I was paying a DD around £65 p.m for line rental, basic phone, Broadband opt 2 and basic BT vision);
3) an expedited home move switchover within days (not weeks).
However, none of this happened and like many recent posts my billing has gone crazy. To cut a long story short BT have renegaded on all the promises made and the switchover service has been, at best, terrible.
1) I was in fact billed for an install plus delivery charges (£8.98) for a superfluous BT home hub and BT vision box (which never turned up).
2) My bills (and DD) have risen to a level which I simply cannot fathom as the BT invoicing system requires a degree in accounting to understand.
3) And after ordering on the 3rd December, I’m still waiting for my broadband activation after the phone line was only activated late last week. (To add insult I was told that an engineer would call (so took a day off to also receive the broadband kit) and allow access if required but it was cancelled and rescheduled twice). Now hoping for the 18th Jan – 37 days after ordering – woohoo.
I’m now seriously thinking of leaving …. There’s no incentive for me to stay now I’ve been charged and that charges have increased beyond the VAT increase. I suppose one customer like me will not make a difference to the BT annual report, but if my experience is typical of how customers are treated; if I were a BT shareholder I would be worried.
Solved!
Go to Solution.

Cheers. for the first 6 months it was a locked ip profile, always reset after phoning bangalor and speaking to the "have you reset your router" robots. for a few hours or a day or more, I'd get 2-3mbps then crash, back down to 135kbps. The mods here (after first banning me for reposting what they had mailed me) were quite helpful, I think they were/are frustrated that there is little they can do for genuine line quality problems, the ones that will cost money/time/effort to sort. Actually time and effort didnt seem to be a problem, I had no end of openreach blokes come to the house, sometimes 2 came at once, all with the same stories of woe, trackers in their vans, being sent out on useless jobs they had already reported were down to line faults/quality but being sent out again and again. And not just to me, I had the same guy just a couple of times but all were routinely demoralised with some kind of deep routed hatred for their managers that due to the trackers were now able to see where they were at any time.
bonkers mate, like I care what they think of their manager. at first when i mentioned the problem with using the broadband and phone together, there seemed to be some interest but when the problem was confirmed, the umbrellas came up, broadband said it was the lline, the line people said it was the broadband. line people also said when they test, the bb will be unplugged and if there is no fault, i will have to pay 130-ish quid. thing is the phone works ok without the bb plugged in. i tried everything, new adsl socket, standing on one leg, the lot. then got a capped 500kbps rate for option2. at least then i didnt get back to 135kbps everyday.
i signed a new contract in november, god knows why, Im now buying myself out of it.
there's one born everyday eh?
if bt were really interested in helping they would send out a smart person that would try and figure out why my neighbour gets 3mbps and i get 500kbps at a capped rate and 135kbps at the adaptive rate technology has done its business on my connection. I've had 3 routers sent to me, Ive bought a netgear all were no help. Its the line bt!!!! somewhere there is a fault. yes im far from the exchange, so is the guy next door!

Still waiting for a response from Adobe regarding the post "Printing a pdf from a marked-up pdf".

Still waiting for a response from Adobe regarding the post "Printing a pdf from a marked-up pdf" dated 15 Dec 2012 9:20 AM.

Look everyone that comes here with a support problems has gone through all the normal channels, around and round in circles with no one seeming to be interested. They've called every phone number, every email address they can find. They have been put on hold and bounced fifty times to another operator only to be hung up on. If Adobe would bring back support to main land and have people that know what's going on instead of having people that people can barely understand read from scripts. Scripted information only applies about 10 % of the time. I'm just giving people an alternative. after they have torn their hair out going the normal route. If they had been able to get a solution they wouldn't be coming here for help.
There should be a forum set up just for people to air these issues and Adobe employees forced to man it. Then we wouldn't have to have such a Bad attitude. Right now Adobe's Support reputation is worse than Intuit's which did have the absolutely worse on the Planet. Now they are number 2.
You know it yourself that Adobe's support is absolutely worse than terible. However to prevent me from being banned from the forums I will simply will provide the adobecare email address from now on
So let's sweep it under the rug.

IBook is not starting up - "still waiting for root device"

The 600 MHz / 640 MB / 20 GB iBook did not want to wake up and after forced shutdown would not start up. grey screen. With MacOS X CD - "prohibition sign", MacOs 9 - no start at all
I had 2 partitions on the HD one with Tiger and other with 9.2.2 - none of them appear in the list of startUp folders. would not go into the Target mode.
I know there are few threads here with similar problem - I went through them but nothing of the suggestions would help.
Did reset the PRAM (only once though) - when I still heard the startUp chime
Did reset PMU
Left the machine unplugged for about 12 hours
Now I managed to get into single user mode while attempting to start up from a Tiger DVD. Here is what I see on the screen:
"using 1638 buffer headers and 1638 cluster IO headers
Extension "com.apple.driver.AppleTexas2Audio" has no kernel dependency.
(then there are 14 extensions listed that has no kernel dependency)
Firewire (OHCI) Apple ID 30 built-in now active, GUID 000393ff fe6ce976; max speed s400.
ADB present: 8c
ApplePMU: CLOCK RESET! PMU WAS PROBABLY RESET SOMEHOW!!
Security auditing service present
BSM auditing present
disabled
rooting via boot-uuid from / chosen: 7FF85 (a lot of symbols)
Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1"><IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Still waiting for root device
still waiting for root device
and so on with "still waiting..." again and again
also I did not hear start up sound anymore. Yesterday it was still audible.... can someone please help?!
iBook dual USB Mac OS X (10.4.5)

thanx for replying. Last night I finally managed to start up the machine using a FireWire ext HD as a StartUp Disk. Disk Utility and TechTool Pro and Disk Warrior are not showing the internal HD at all.
Since I was not able to use any start CDs including original MacOs X and 9 Cds maybe it is a problem with Data Cable that connects both HD and optical drive with logic board? It is hard to imagine why it would come to something like that. Overheat? I did not have enough free space on Tiger partition - 1GB. Maybe that. I am starting to look for a replacement HD....
iBook dual USB Mac OS X (10.4.5)

Still waiting for root device

I had an XServ serve that we could not get Profile Manager running after the 2.2 update in Dec 2012. Re tried rolling back various folder since we have time machine running and backing up to an external Apple RAID. Eventually I gave up anddecided it was time to restore the whole server from Time Machine. I booted the XServ up with a 10.8 DVD and Chose "Restore Server from Backup". I then chose one of the full backups it listed. It restored the Time Machine backup. However, when it boots. I get the Apple logo and then a circle with a slash and a pinwheel. Booting in Single User mode I find it is constantly waiting at " Still waiting for root device" and goes no further.
The internal hard drives in the XServe are a RAID as well as having the external Apple rack mounted RAID connected via a card in the XServe.

See if you can start up in Safe Mode. This will take awhile longer than a normal startup because it does a file check and repair of the hard disk.
If this works you will see your normal desktop. Once completely started up in Safe Mode, try to restart normally, and go to Applications/Utilities/Disk Utility. Click on the top hard drive icon in the left sidebar and note the S.M.A.R.T. status at the bottom right of the pane. What does it say?
Select the named boot volume in the left sidebar, and repair permissions on it.
If you can't start up in Safe Mode, maybe something in this Apple Knowledge Base article will help:
http://docs.info.apple.com/article.html?artnum=106805
Or it may be time to invest in a disk utility such as DiskWarrior.

FF28.0 (de): Though menu option "Offline" is checked, Firefox still waits for responses from online sites

I have own webpages and modify them locally on my notebook.
After having made changes, *before* uploading them to my webhost company, I use to have a look on them "locally".
To manage this, I check menu option : Datei -> Offline arbeiten (German version, in "en" probably File-> Offline)
This worked pretty fine for years, up to and including FF 27.0.1.
Now with FF28.0, though "Offline" is checked/activated, FireFox still waits for online answers and does NOT display my changed sites (residing on the hard disk).
What happened? Must I now use IE to test my website changes locally?

Using Work Offline would only work for web pages that you have visited and that are in the disk cache.<br />
You can't use this to display web pages that are modified locally for testing.<br />
To do that properly you would have to access them via a local server that is running on your computer.

Still waiting for up to date to be shipped?

I was curious to whether or not any other people are still waiting for their Mac OS X Leopard "up to date" cd to be shipped. I ordered mine on the 23rd and it still hasn't even been prepared for shipment at this time. I have spoken to a customer service manager but the issue with my order escaped her. She was going to be contacting her supervisor to see if they could see what was going on. She said I should expect a call back tomorrow.
I am being patient about the wait as i figure supply is exceeding demand, but I know of two people who purchased the "up to date" upgrade in the days after mine, and their cd's have already shipped.
Has your "up to date" shipped or are you still waiting. When did you order the CD?

I have ordered mine on 16th Oct..on the website it says shipped on 25th but its not here yet..:(
I called Apple thrice. The tracking number they provided is no good as they have shipped it using regular mail. Once they said it is going to take 5 days to be here in canada. Then a crazy sales rep gave me few instructions how to install leopard instead of actually finding out what happened to my shipment. The third time they said there has been "some problems with some of the DVDs" so they cancelled the initial shipment and are waiting for the new disks to become available for shipment....whatever that means. He said he will get back to me via email in 1 hour....it has been 2 days already ! They have charged my credit card and the tracking site shows an invoice with all the number and stuff...Strange behavior from Apple...

Mac won't boot installer (still waiting for root device)

Hi,
I've recently tried to install serveral linux distro's on my MacBook.
Somewhere down the road something screwed up booting OSX.
Now i can't boot a OSX install usb stick, because after some time i see a prohibited sign.
If i boot into verbose or singleuser mode my Mac gets stuck at "still waiting for root device".
I first thought the HDD was responsible for the error but i've taken it out and replaced it with a new HDD.
The same error persists, even when i completely remove the HDD (boot from USB without a HDD attached).
I also tried removing the original HDD and connecting it to my iMac via a USB dock, from there I repartitioned the HDD with a GUID partition scheme.
I don't care about losing data on the HDD, I would like to be able to boot the USB installer and reinstall OSX.
Oddly I can still install ubuntu or other OS's on the MacBook, but OSX get's stuck every time i try to boot.
It's MacBook 4,1 early 2008.
Thanks,
Bart

I'm assuming there's a backup of all partitions around somewhere, because this situation is deep into the likelihood of data loss already.
Per the Mavericks specs, MacBook4,1 Early 2008 isn't supported for 10.9 Mavericks, so whatever you're booting will need to be an earlier version of OS X.
Have you tried that bootable USB disk on another Mac, just to see if that's working correctly on another system?
Back in that vintage, DVD distros would have been more typical, and I think Snow Leopard 10.6 DVD will boot there (most of those seemed to first ship with 10.5.2, per some specs), if you don't have your original DVD disks.
Failing that, you could try erasing the disk using Linux or (if you can get at it) booting the installation disk and using Disk Utility, and see if that'll let you have access.

Still Waiting For Deposit Refund after 6 Months

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