Still Waiting for HIgh Speed Internet

I see advertisements for Xfinity's high speed internet and have never seen it. I have been with comcast for a long time. My WIFI crashes in and oot on a regular basis. The internet locks up and I have to restart my computer. I have attahced a video. This happens often. I was trying to watch netflix when this happened. It never did come back. I gave up and turned off my computer. I am beyond frustrated. I pay for high speed - I want high speed. Unhappy,Jodie

Please start by reviewing the troubeshooting tips at this sticky
http://forums.xfinity.com/t5/Basic-Internet-Connectivity-And/Connection-Troubleshooting-Tips/m-p/1253575#U1253575
Post the downstream power levels, downstream SNR and upstream power levels on all channels.   
If you don't want to do a self diagnosis, then you should call Comcast support for troubleshooting, 1-800-266-2278.
It could be your computer causing many of your issues.

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    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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    #4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • HT1577 how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a 5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:1

    how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a >5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:10pm. Not good enough.

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    Message was edited by: McGinty

  • I just set up an Optus Cisco DPQ3925 wireless router to access higher speed internet I signed up for. I have a 4th gen airport extreme I want to put in another room and use as a wifi extender the wifi but I get an error message each time I try. Help?

    Hello all.
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  • I do not have a high speed internet connection. How can I get Mountain Lion on a disk for install?

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  • HT201272 used 2 days for download 1 magazine, it has been bad service from AIS ebook app and Matichon app.(download on high speed internet)

    used 2 days for download 1 magazine, it has been bad service from AIS ebook app and Matichon app.(download on high speed internet)

    iOS 6 came out a couple of days ago, so Apple's servers have probably been busy as a result of people downloading it

  • High Speed Internet Install Hangs

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    Link to original post
    Declan

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    Utterly appalling.
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  • Upgrade to High Speed Internet Enhanced : Not working

    I recently upgraded my internet connection to High Speed Internet Enhanced (7.1 Mbps to 15 Mbps) from my old plan which had a speed of 1Mbps to 3.1Mbps. The order status indicates that the service has been activated. But still I am experiencing only the old speed (approx 2.5 Mbps only). Can anyone help?

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    ========
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