Still waiting to be connected!

I rang bt on the 5th Dec to say I was moving (only next door but one, keep that in mind!) I moved on the 17th Dec, everything was switched off at the old house and the connection date I had was the 8th Jan.
A few weeks later I recieved a text to say the connection date was moving to the 18th Jan, I was a little miffed, but it was only 10 days, I could live with that. Couple of day's before the 18th, an engineer turned up to set up my line, he then said he needed a platform to get up the pole as the wires were too low so off he went, 18th engineer no 1 turned up, he went up the pole on a ladder, then engineer no 2 knocked on my door, sorted the socket and stuff, while he was there, engineer no 3 rang me to see where I lived (confused.com!!). Anyway he turned up too, and him and engineer no2, went off to various boxes to get my line working, which they did, so then I was still sat waiting for the btinfinity engineer to arrive (and ignoring the curtain twitchers!).
Btinfinity guy didn't show up, so on calling bt, they were trying to find what happened, and I'm still waiting, 2 months on!! I've had all the excuses, it was the snow, my line wasn't compatible, they had the wrong address down, there was an exception?!? on my line, my order is stuck on the server at the wholesalers!!! A few times I've rang India and had the phone put down or cut off, a few time's I've called and spoken to the 'professors of charm', one of them wished me a happy belated birthday 2 weeks after the event. It's now in the hands of the ladies in Dundee, who are lovely and are doing their best, but we're getting no-where, my latest update yesterday was 'there is no update, we'll ring you Monday'! 
To their credit, they did send me a dongle, but it wouldn't work with my desktop (helpful chap on the phone suggested I go buy a laptop and try the dongle in a different room!!), I managed to borrow a laptop of one of my colleagues, which is what I'm on now, and hey ho, the dongle works, or does it? I can't top it up on the phone or online due to 'technical faults' so I have to ring to beg for credit, which is a little demeaning! I can't check how much is left on the dongle either, I just have to wait for it to cut off! 
I JUST WANT TO BE CONNECTED!!!! I want my btvision back!!   *sigh* 

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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