STILL WAITING

On the 31st january I received an automated response from the forum moderation team acknowledging that they were looking into a problem I had with a bt hub. incident number 120131-xxxxx. Earlier in the day I received a standard response letter from Warren Buckley also stating that the engineering team werelooking into sorting it.
To date I have received no further response from either.
In the meantime I purchased from e-bay a bt hub ,had it delivered and up and running the next day.
I said from the start that it was the hub that was faulty but no-one at bt would acknowledge this. As I am running a small business from home I've xpressed how urgent it was from the beginning.
As far as I am concerned bt still have to sort it out , some sort of reply would be nice.
I feel as if I should be asking for a couple of days wages considering I did theiur job for them , together with being re-imbursed for he cost of purchasing the equipment.
You'd have thought that considering I am participating in a 'new advanced' broadband speed trial that it would be in their interests to sort it out quickly?

Hi pleck,
We answer all new emails from oldest to newest but do respond to all emails received, sorry you haven’t had a reply yet.
I can see that your email is in the queue and will get back to you, don't worry.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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5 months + and still waiting for a phone line

27/05/2013 Placed order for line and broadband. Paid for 1 year service in advance.
This was to reconnect a line I had cancelled in in January as we started a major re-fit/renovation at our house and were out of it for 4 months. Transferred line to a new address at this time (different exchange)
18/06/2013 Engineer scheduled to visit. - Waited in for 6hours, no one turned up, no contact made
19/06/2013 No one got in touch. I telephoned. Problem with line. New appointment made for Monday 15 July 2013
15/07/2013 Engineer did not turn up, no contact made again after waiting in most of day.
16/07/2013 I called and told work on line not completed. They needed to do external work. Given assurance I would get a call on 21/07/2013 as work scheduled to be completed by then. It had been accelerated (had been told this before come to think of it)
21/07/13 No one called, again
22/07/2013 I called and told work still not completed but would be by 25/07/2013 so to call back and arrange an engineer visit appointment
25/07/2013 I called , told work still not completed, would get a call by 29/07/2013 when work will be completed – to arrange another engineer visit. I filed online complaint
29/07/2013 no call. I called, no update, call again in 2 weeks
Numerous calls in August, and 2 online complaints. Now getting texts telling me there is no update and promising to get in touch by a certain date, they don't. New line needed as exchange reached capacity. Old line no good, have to lay a new one. Still being told order will be accelerated. Still waiting for the "advisor in our delays team to monitor the job and contact the engineers for a full investigation to be done so we can provide you with an accurate update."
Still more calls in September along with numerous calls (me) and 2 from BT to say they have no update!
Still being told the biggest load of rubbish as an excuse, eg me "but I had an active line in January" you "ah that is openreaches fault, they come and physically rip out and remove the wiring if a line is cancelled" or: BT- "we cant talk to openreach ourselves, we can only email them" me - "that's funny as your colleague on the last call claimed to have spoken
with them after leaving me on hold for 5 minutes"
October. Called today. ( now have a telephone number with a PIN number) Still no progress. They started digging on September 5th according to one email. I asked were they using a tea spoon, they even replied in email NO!
What am I supposed to do now. I am to get an update "tomorrow", but going by all previous updates it will be we will call again in 10 days - the don't. Time spent waiting for engineers - 2 days, time spent on phone/emails etc - 5+ hours.

Hi MCM66,
Thanks for posting and welcome to the community!
Sorry for the problems you've had getting services reconnected. Hopefully the renovations were well worth it!
I can help sort everything out from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Single User Mode: Still waiting for root device

iMac G4.
I reset the NVRAM, PRAM. It won't attempt to boot from anything but a OS 10.4 cd; booting from OS 9 cd just leaves me at the flashing question mark icon.
If I try to boot from OS X cd, it comes back with the prohibitory sign.
If I try to boot into single user mode, it gives me a bunch of "...."has no kernal dependency lines, then a 'still waiting for root device' line, and repeats that.
Something to the effect before the 'still waiting for root device' is "Waiting on <dict ID="0"><key>IOProvider-Class</key><string ID="1">IOResouces</string><key>IOResouceMatch></key><string ID="2">boot-uuid-media</string></dict>"
Any help please?

Nevermind...I found out that the hard drive was bad...still puzzles me why it wouldn't boot from CD though, as I thought they all should even if no drive is present.

10.6.8 Netboot - "Still waiting for root device"

Hi all,
I am having trouble with one particular 10.6.8 Netboot image that is hosted on a Mac Pro running 10.5.8 Server. (The main 10.5.8 Server is currently hosting about 15 other Netboot and Netrestore images that work with no problem.) I built the image on a 10.6.8 Server using System Image Utility from a fully updated 10.6.8 restore image on an external hard drive. The external drive was started up on MacBook, MacBook Pro, and iMac systems ranging from Late '06 to Early '11 revisions. Software update was run on every startup, but came back fully up-to-date every time and never encountered problems starting up each from the external drive.
I then ran Disk Utility permissions repair on the external drive from the 10.6.8 Server Mac Pro and built the Netboot image in System Image Utility. Although I am fairly new to this process, I have already successfully built several 10.6.8, 10.7.5, 10.8.5, and 10.9 Netrestore images as well as one 10.9 diagnostic Netboot that all work perfectly. I followed the same process when creating the 10.6.8 Netboot image.
The image I created, called 10.6.8 Diags 3.0, shows up in the Netboot list, but when I attempt to boot it shows the Apple logo for a bit before showing the "circle slash" symbol. Verbose mode shows that it hangs when starting and repeats "Still waiting for root device" over and over again and never does anything.
I have rebuilt the 10.6.8 Diags 3.0 Netboot image several times to rule out the possibility of corruption durring image creation. I have also tried to create the image from a Firewire attached external drive as well as building the data on the external drive into a .dmg on the 10.6.8 Server and then creating the image from that. All methods of creating the image yeild the same "Still waiting for root device" error when attempting to start up on any system supporting the 10.6.8 kernel.
Netboot settings in Server Admin are the same as other Netboot images that are functioning: enabled, diskless, Intel (grayed out), and NFS. I have verified that all enabled image index numbers are unique and even tried several different index numbers on the problem Neboot image.
Again, all other Netrestore images I created on the same 10.6.8 Server work just fine when added to the Netboot directory on the 10.5.8 Main Server, but the Netboot image of 10.6.8 Diags 3.0 does not. I'm not sure what else to try at this point, any ideas?

Ooooh. I've been reading similar pages on cidori.org and just assumed it was one of those. Remarkable how my google searches didn't find that one. Thanks for the pointer, and I'll go try it.
Thanks again, Dan.

HT1577 how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a 5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:1

how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a >5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:10pm. Not good enough.

Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty

Still waiting for a response from Adobe regarding the post "Printing a pdf from a marked-up pdf".

Still waiting for a response from Adobe regarding the post "Printing a pdf from a marked-up pdf" dated 15 Dec 2012 9:20 AM.

Look everyone that comes here with a support problems has gone through all the normal channels, around and round in circles with no one seeming to be interested. They've called every phone number, every email address they can find. They have been put on hold and bounced fifty times to another operator only to be hung up on. If Adobe would bring back support to main land and have people that know what's going on instead of having people that people can barely understand read from scripts. Scripted information only applies about 10 % of the time. I'm just giving people an alternative. after they have torn their hair out going the normal route. If they had been able to get a solution they wouldn't be coming here for help.
There should be a forum set up just for people to air these issues and Adobe employees forced to man it. Then we wouldn't have to have such a Bad attitude. Right now Adobe's Support reputation is worse than Intuit's which did have the absolutely worse on the Planet. Now they are number 2.
You know it yourself that Adobe's support is absolutely worse than terible. However to prevent me from being banned from the forums I will simply will provide the adobecare email address from now on
So let's sweep it under the rug.

My Facebook and Weather Channel app are still waiting after the update to ios6

Since I updated yesterday afternoon all of my purchased apps are not showing on the wall and two of my apps are still waiting to be updated. I have shut my phone down and restarted it plus logged into FB through my settings.

I just found this post: https://discussions.apple.com/message/16197528#16197528
Apparently, my setup of using a symlink (created in Terminal via "ln -s") for my "Movies" folder in my home directory to a different directory on the same HD had something to do with the problem. I removed the symlink and moved the folder back into my home folder. Then FCPX prompted to upgrade my projects. I'm backing them up now before trying to do that. ;^)
So the bug is apparently that FCPX cannot work correctly with Mac OS's filesystem features… :-(

I have iphone4. I tried 2 update some applicaStions when I was in USA, updates installation were not complete. Coming back 2 my country Egypt, I am unable to complete the installation of the update; it is still waiting. Is there a way other application ?

I have iphone4. I tried 2 update some applications when I was in USA, updates installation were not complete. Coming back 2 my country Egypt, I am unable to complete the installation of the update; it is still waiting. Is there a way 2 complete installation other than deleting the application that contains important data?

I have iphone4. I tried 2 update some applications when I was in USA, updates installation were not complete. Coming back 2 my country Egypt, I am unable to complete the installation of the update; it is still waiting. Is there a way 2 complete installation other than deleting the application that contains important data?

2 weeks after activation date and still waiting fo...

Hi,
My activation date was supposed to be the 20th of January and what a surprise I am still waiting for the magic broadband light to come on. Calling the 0800 800 151 gets you know where. I have phoned 5 times only to be told that it will be activated tomorrow. Last night I called and the lady I spoke to was going to perform a line check and assured she would call me back. Of course she didn't so I called again. Don't worry was the answer, it will be working in the morning, all you need to do is reset the hub. Guess what? It's still not working. Not only that BT have now sent me a bill! For what? 5 wasted phone calls and a service that I haven't even got.
If anyone knows how this problem can be resolved please help. Otherwise I will be cancelling my contract. I will certainly be cancelling my direct debit.
Solved!
Go to Solution.

It looks like the order did close so this is being treated as a fault - there's a fault already logged there but I'll do a few more checks and reply to your email shortly.
As others have said you're entitled to a rebate for the period of time your broadband's been down so we can take care of it once the broadband's up and running.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

IBook is not starting up - "still waiting for root device"

The 600 MHz / 640 MB / 20 GB iBook did not want to wake up and after forced shutdown would not start up. grey screen. With MacOS X CD - "prohibition sign", MacOs 9 - no start at all
I had 2 partitions on the HD one with Tiger and other with 9.2.2 - none of them appear in the list of startUp folders. would not go into the Target mode.
I know there are few threads here with similar problem - I went through them but nothing of the suggestions would help.
Did reset the PRAM (only once though) - when I still heard the startUp chime
Did reset PMU
Left the machine unplugged for about 12 hours
Now I managed to get into single user mode while attempting to start up from a Tiger DVD. Here is what I see on the screen:
"using 1638 buffer headers and 1638 cluster IO headers
Extension "com.apple.driver.AppleTexas2Audio" has no kernel dependency.
(then there are 14 extensions listed that has no kernel dependency)
Firewire (OHCI) Apple ID 30 built-in now active, GUID 000393ff fe6ce976; max speed s400.
ADB present: 8c
ApplePMU: CLOCK RESET! PMU WAS PROBABLY RESET SOMEHOW!!
Security auditing service present
BSM auditing present
disabled
rooting via boot-uuid from / chosen: 7FF85 (a lot of symbols)
Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1"><IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Still waiting for root device
still waiting for root device
and so on with "still waiting..." again and again
also I did not hear start up sound anymore. Yesterday it was still audible.... can someone please help?!
iBook dual USB Mac OS X (10.4.5)

thanx for replying. Last night I finally managed to start up the machine using a FireWire ext HD as a StartUp Disk. Disk Utility and TechTool Pro and Disk Warrior are not showing the internal HD at all.
Since I was not able to use any start CDs including original MacOs X and 9 Cds maybe it is a problem with Data Cable that connects both HD and optical drive with logic board? It is hard to imagine why it would come to something like that. Overheat? I did not have enough free space on Tiger partition - 1GB. Maybe that. I am starting to look for a replacement HD....
iBook dual USB Mac OS X (10.4.5)

I am still waiting for my student approval to set up the Adobe creative suite. Can you please help?

I am still waiting for my student approval to set up the Adobe creative suite. Can you please help?
Jasper

Why are you asking this in the Adobe Reader forum?
Best contact Adobe Customer Support.

IDoc PI SQL - Still waiting acknowledgement

Hi all, I have a problem in production with hundreds of messages. The sales order interface (which runs around 200 times/hour) got stucked after an error in a INSERT statement.
Interface IDOC > PI > SQL
Then the PI monitor shows the success flag but the Ack Status as the interrogative sign and a green ball, telling that all the sales order are under the status Still waiting acknowledgement.
I figured out that the problem might be in the message mapping that was just changed and transported.
So, how can I reprocess all of the orders the are still awaiting for the ack?
tks
Edited by: rvsilvax on Oct 12, 2011 11:39 PM

Solved.
Through Message service, deleted ack with errors, resent very next message with no error and all other got processed.
tks.

HT1937 Hi thier I'm still waiting for my phone to be unlocked

Hi thier I'm still waiting for my phone to be unlocked

Contact your carrier. Only they would know what the status of your unlock request is. Nobody here would know as we are users like you.
Apple does not unlock phones; the carriers do.

Ack Status - Still waiting acknoweledgement

Hi experts,
I have this Ack Status (? Still waiting acknoweledgement) in my SXMB_MONI with an IDOC -> XI -> JDBC scenario.
How can I configure Ack in order to fix this or disable this configuration in case I don't want it?
Points will be given,
Regards,
Daniela

<a href="https://www.sdn.sap.comhttp://www.sdn.sap.comhttp://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/f6d2d790-0201-0010-9382-b50b499b3fbe">Howto- Handle IDoc Ack</a>

Still WAIT FA

Hi B2B Gurus,
We send a PO to our TP, it successfully went to TP and we got the MDN back.if we see the status of the reports tab, its WAITFA(waiting for functional acknowledge), later on Out trading partner send corresponding 997 for PO,successfully we send a MDN back, The problem is, after getting an 997 also the status is still WAIT FA,
please give me some idea to resolve this.
Regards

Hi Anuj,
Still I am getting the same error. state is Still WAIT FA.Here i am enclosing attached 850 and 997
ISA*00* *00* ZZEMR *01*042653634 *090902*1557*<*00502*000001814*0*T*>~
GS*PO*LIEBERTNA*042653634*20090902*1557*1814*X*005020~
ST*850*1814~
BEG*00*SA*501P75000238**20090901**NA****03~
CUR*BY*USD~
REF*S3*EMR850V5.0~
REF*06**501~
FOB*DF*ZZ*EMR2006~
ITD************5TH 3RD PROX~
N1*VN*FASTENAL COMPANY, THE*93*501V00036296~
N3*727 HARRISON DR~
N4*COLUMBUS**43204*US*93*501V00036296*OH~
PER*SU*FLORNESS DAN*TE*TL 507 453-8211~
N1*SO*LIEBERT CORPORATION~
N3*1201 S HOUK RD~
N4*DELAWARE**43015*US***OH~
N1*BT*LIEBERT CORPORATION~
N3*PO BOX 8629~
N4*ST. LOUIS**63126*US***MO~
PER*BD*MARQUEZ RAQUEL*****EM*[email protected]~
PO1*001*5000*EA*.087**SW*10-33MF59Z-57*VX*10794-00227~
PID*F****STUD SC STEEL M4-0.7 18MM LG~
TC2*A*7318.15.5090~
N1*ST*LIEBERT CORPORATION*93*B00000001~
N3*1201 S HOUK RD~
N4*DELAWARE**43015*US*93*015*OH~
REF*4C*B002~
PER*BD*FLORNESS DAN*TE*TL 507 453-8211~
PER*RQ*MARQUEZ RAQUEL~
SCH*5000*EA***112*20090909******1~
CTT*1~
SE*30*1814~
GE*1*1814~
IEA*1*000001814~
997
ISA*00* *00* *01*042653634 ZZEMR *090902*1120*<*00502*000000162*0*T*>~GS*FA*042653634*EMR*20090902*1120*133*X*005020~ST*997*0164~AK1*PO*1814~AK2*850*1814~AK5*A~AK9*A*1*1*1~SE*6*0164~GE*1*133~IEA*1*000000162~

I've forgotten the security question answers, still waiting for reset email, what should i do ????

i've forgotten the security question answers, still waiting for reset email, what should i do ????

Call your national Apple care number and ask for help. Find the number ...
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