Stolen apple id. cant reset security questions!
hi! I just found out that my apple id has been stolen. I managed to reset the password and recovered it, but now I want to change the security questions that this so called "thief" entered in the settings. I cannot send an email for the answers, because this guy used a different email address as a backup. thats way theres no way I will be receiving those answers. and Im afraid I might loose my apple id to this guy again.
how can I reset my security questions without sending an email to an unknown email address??
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions.
Similar Messages
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HT5312 Cant reset security question answers
why dont i see "forgot your answers" under the security questions? I cant remember the answers and i have no options to have them reset or answers sent to my rescue email address.. Any help would be most apprecaited. Thankyou in advance.
If you aren't seeing the send reset link then you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
Hello guys..
How can i reset my iphone 4s IF i forgot my restriction passcode, and apple id password AND security question answer?..
AND I also forgot the email that i used to create the apple id.. Thats why i cant reset my password using the "email authentication"...
PLEASE HELP.. Thanks... I cant use my iphone properly.. im stock with my OLD Apple id..Its simple - if you honestly cannot remember a single piece of security information associated with the account, or even the name of the AppleID itself, the only possability of help is to call Apple and ask them if there is anything they can do. There is nothing anyone here or elsewhere can possible do to help you.
Apple offers several means of ensuring you can recover an account or AppleID, but if you cannot remember a single one of those security features, then only Apple can, if at all possible, help you and only then if you pick up a telephone and talk to them.
The strong odds are that even Apple will not help you. I know that with the two step verification option, if you cannot at least remember two of the three security features used with that system, they will tell you the account is simply lost to your for good. They can only be help responsible for helping you recover information up to a point - at some point, it all comes down to you remebering at least some of your own information. -
I am trying to reset my security questions but I want to send my reset security questions to this email that I don't know what it is because I forgot and I can't change it PLEAAAAASE HELP I JUST BOUGHT A HEAP OF MONEY AND I CANT USE IT PLZ :'(
I would call Apple.
-
Is there any way to reset security questions without a vocal contact with Apple?
Yesterday I've tried to buy a song from iTunes, and it's surprised me that I've been ask to answer some security questions I have made long time ago and unfortunately I can't recall the answers of these security questions, I've tried to reset the security question by this site applied.apple.com and the reset link is not appearing under the answer box!!
Is there any way to reset security questions without making a vocal contact with Apple ?
Best Regards,Click here and ask. If they say that there isn’t, and they probably will, accept that.
(122113) -
I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Just wait for Apple/iTunes to reply -
How to reset security questions on apple id i forgot them
how to reset security questions on apple id i forgot them
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98055) -
I forget answers to security question , on the other hand rescue email address that Apple use to send me email is not correct , how I can reset security questions or change and make correction for rescue email address ?
Please send me answer to [email protected] or [email protected]
Thank youYou need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87669) -
Hi all please i want reset security questions but not send email from apple to my email
please help me hi all please i want reset security questions but not send email from apple to my email
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
Please i need 2 Resetting security questions Apple ID
Resetting security questions Apple ID
Call Apple Support and state that you need to reset your security questions but do NOT have the reset link on your account. They will transfer you to Tech Support and even this person will not be able to fix it. Tech Support has to transfer you to Apple Security. NOTE: Only Tech Support can transfer you to Apple Security.
Apple Security will ask to verify personal information with you such as name, device serial number, email address associated to your account, your address, and if you have a credit card on file, if you don't have a credit file, which was my case because i had never purchased anything before, then you will have to AT LEAST be able to answer ONE of the security questions. I never the the pressure so much in my life since I was in school!
Anyways, once you verify all his questions, Apple Security will re-set your questions and you will be able to go back to your AppleID, log in, and re-enter your security questions/answers, add a recovery email address if you don't already have one, etc. -
HT5312 I cant reach reset security questions
How can i reset security questions by email?
You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85879) -
I tried to find the reset security questions button on manage apple id but couldn't find it. Please help me reset my security questions?
The reset link, as described in steps 1 to 5 on this page, will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have one then go to (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT5312 How can I reset Security question of Apple ID
How can I reset Security Question of Apple ID
Apple ID Security -
Telephone Apple Care for your country and ask for the Account Security Team, then request help resetting the questions. -
How reset security questions my Apple ID in iran?
how to reset security questions my Apple ID in iran?
If you forgot the answers to your Apple ID security questions
-
I Forgot answers to my security questions and there is no "reset security questions" in "manage my Apple ID" and my country is not listed in "apple support" what do I do???
Try contacting Support via this form and explain and see what they reply with (tell them that you don't have a rescue email address on your account and your country isn't on the HT5699 page) : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
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