Stolen Blackberry - someone registering Blackberry ID?

Hi everyone,
A friend of mine had her blackberry stolen yesterday. She's called her provider and they provided the IEMI number, so I presume it's blocked. However she recently got an email requesting that someone is trying to "register a new Blackberry ID". I assume they tried to register it but the phone is probably still using her email address.
Would it then be possible to track the phone somehow? I'm guessing as the IEMI number is blacklisted then they can't be using the phone's GSM functionality, so must be using Wi-Fi somewhere.
Can I get in touch with Blackberry to perhaps investigate or provide an IP to the authorities from where the ID request came from?
Thank you,
J

Has she reported the theft to the local police or law enforcement agency?
A BlackBerry can't be tracked from an IEMI, or its PIN.
The user would first have had to load/install some sort of tracking software like SmrtGuard or BlackBerry Protect. If she had installed something like this, and then had service blocked to the device via her mobile carrier, then even those applications will be disabled.
She should have asked her carrier to block or suspend the IEMI to the device. Some carriers will do this, some will not, and it is up to the carrier whether they will or not.
So, no, it can't be tracked under the circumstances you've stated. And likewise, BlackBerry or RIM doesn't investigate device thefts.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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