Stolen computer, need to deactivate CS4 so I can reinstall.
So my computer was stolen, but in order to reinstall CS4 on my new mac book I need to deactivate it on my old (stolen) computer. Can I do this remotely?
I have my serial code, but have maxed out on the number of computers I have it on.
Contact support by web chat to reset activations.
Mylenium
Similar Messages
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I need to deactivate CS4 on computer that can't connect to Internet in order to install on new computer..what steps can I take to remedy this problem?
Since your computer cannot connect to the internet you may have to talk to a support person. See this page
Contact Customer Care
You can always install on a second computer without deactivating -
I have rebuilt my pc twice and was unaware that I needed to deactivate CS4 - HELP
Call up Adobe Customer Service or make a web chat. They can reset your activations.
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I need to deactivate two old computers and reinstall CS3 on two new computers. How can I do this if one is long gone and the other just crashed?
contact adobe support and request an activation count reset, http://helpx.adobe.com/x-productkb/global/service1.html
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How do i deactivate photoshop so i can reinstall on another computer
I have uninstalled photoshop elements before deactivating. I want to now download it and install on another computer. Is there a way to deactivate it without reinstalling the software ?
garyo30340564 wrote:
I have already uninstalled but did not deactivate. My new computer does not have a dvd
If you still have the old computer your activation credentials are still on it if you did nor reformat the system disk. You can reinstall Photoshop on it and it will install activated. You can then deactivated it.
You do not need a DVD on your new computed to install Photoshop. You can network share your old computers DVD or download Photoshop installer into you new computers disk. You will need an available activation to activate the install. If you no longer have the old machine and can not deactivate it. If you did not use your two activations you may be able to activate your new machine. If you have no available activation available you will need Adobe support help to deactivate your old machine's activation. Chat assistances is available. Adobe Phone assistance is also available however Phone communication is becoming harder and harder. This is a problem for me as I can not type.
Element is not as expensive as Full Photoshop you may have an easier time just getting newest version of Photoshop Elements. You can also ask your question in that forum Photoshop Elements -
Laptop stolen. Need to deactivate LR and PS
We were burglarized, and my Macbook pro was stolen. How can I deactivate Lightroom 3 and PS CS5 extended, so that they won't be able to use it, and my photos. I have the discs for the softwares, so I would still want to re-install them later when I get my new computer. Thanks for your immediate reply. Would appreciate it.
You can't prevent the thieves from using your software - once it's activated, anyone can use it. The best thing to do would be to contact support to request a replacement serial number and have the old one blacklisted. At least that way the install may deactivate - if and when the computer ever goes online and incidentally happens to check for updates or something like that. there's really no way to control this beyond that.
Mylenium -
I really need help!!! my itunes 11.1.4 download really screwed my computer up! I have tried everything i can search for and i still cant uninstall itunes in order to reinstall. If anyone could please help me it would be muchhhhhhhhh appreaciated. Thanks!
Carly,
I went through the same thing. Searched again for another error I was seeing and found this help from Delgadoh and this finally fixed me! He mentioned this article: iTunes 11.1.4 for Windows: Unable to install or open http://support.apple.com/kb/TS5376. But I had not read it. I went straight to his instructions below.
If you haven't already tried these steps:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer.
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects. -
I have had iTunes on my computer, which is not an apple poducts for about 6 or 7yrs now, just recently it will not let me play the music I have downloaded. I get a error message stating this computer is not registered. So I put in the information to register it, and it tells me that this computer is already registered. But I still can't play my music, the error message just keeps popping up. Can anyone help me?
Check the information on the song, Right-Click -> Get Info.
In the fist pane, (Summary), you will see the AppleId (Account Name) that was used to buy the song.
Be sure to login to use this account to register this computer to play the song
What I often see, Is that people have many different AppleID, sometime not even knowing it, which is a big problem. -
How do I deactivate LR3 so I can reinstall after cleaning computer and reinstalling Windows7 64 bit
It is not the same as with my PS5. Or can I simply reinstall without deactivating 1st
As Jim says, just make sure you have your License key / keys handy.
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Somehow lost my ability to login as administrator when i was trying to set up Parental Controls. Now it does not recognize my administrator name or password. When I try to reset my password by reinstalling MacOSX, it tells me I have to first install Rosetta. When I say yes, it asks for my administrator name and password! ARG! Help please!
Whew, let's see if we can trick it into making a new admin account...
Reset OS X Password Without an OS X CD...
http://theappleblog.com/2008/06/22/reset-os-x-password-without-an-os-x-cd/
Admin Hack...
http://www.hackmac.org/?q=node/4
Starts up like the first time you buy a new Mac, but after filling in all that info again, you should have access to the computer and the other Users & files will still be there... give the new User a different name than an existing one. -
My motherboard went out and I got a new computer and I need to deactivate Pro X from the old system and activate it on the new system. How is this done?
Hi David ,
If it is a retail version ,then you need to deactivate it and uninstall it as well from your old computer and then you can install it back on the new computer.
If it a subscription based software ,then you just need to deactivate it and you can operate the same on your new computer by entering in your credentials .
For more information ,you can refer to this link.
https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Regards
Sukrit Dhingra -
I need to deactivate CS4 on my home computer and activate it on my laptop (for a 2 day workshop). When I go through the deactivation procedure it says it succeeded but I'm still unable to activate it on the laptop. I'm also still able to run the CS4 progams on the iMac (ie, they haven't been deactiated). I'm running Snow Leopard on an iMac and a MacBook.
Any help?
---PaulYou are allowed 2 activations one on your iMac and One on your laptop. If you don't have the two activations who else is using your second activation?
Also since this is a user to user forum nobody can help you with activations you must call Adobe. -
Can I deactivate cs4 after I installed cs5?
I installed and activated cs5 and already had cs4 running on pc. I want to transfer cs4 to colleague so I need to deactivate cs4 and uninstall. Can I do deactivate and uninstall cs4 safely after I have installed and used cs5? Thanks for any advice
>>> Actually, I just read on another discussion re cs3 and cs5 - it is recommended that you deactivate and uninstall the earlier version before installing the newer version and to just use the old serial number when prompted by the new cs5 install. So i think the best solution is to un-install cs5, then deactivate and un-install cs4 and then re-install cs5.If you don't want to keep the older version:
uninstall the older version first, BEFORE installing the new version.
The Adobe Uninstallers have a nasty habit of messing with essential support files of the new version because they mistake them for the older versions. When that happens, you have to jump through hoops just to uninstall the damaged version, as not even the Uninstaller will work on it. (You would need something called the CS3Clean Script, CS4Clean Script aor CS5Clean. Avoid having to go there. Honest.)
All Adobe upgrades are FULL INSTALLERS. The Upgrade installer will simply ask you for the old serial numbers when it doesn't find an older qualifying version installed.
Once more:
Do NOT uninstall an older version after upgrading to a new one; do it BEFORE.
Foretold is forewarned.
Wo Tai Lao Le
我太老了 -
How deactivate Web premium CS4 when I can't get into my old computer (crashed)?
Hi,
At Adobe's website it says:
"What happens if my computer is stolen or damaged and cannot be repaired?
If your computer is stolen, damaged beyond repair or the hard drive is completely re-imaged, the activation will be lost. In either case you can install and start using the Adobe product on your new computer, which will automatically detect the problem if you already had two computers activated. The activation process will guide you through the new activation, even if the prior computer is no longer available."
My computer has crashed but Adobe has not detected this, so I can't install my program on my new computer. What do I do?
Thank you for answering! :-)
//MildaHi!
There was no problem installing it on my new computor, but it says that i have to deactivate my earlier installation (within 30 days) since i have already installed it on two compters (i need to have the program on both my lap top and my stationary computer)
Milda
Skickat från min iPhone
7 jun 2012 kl. 14:07 skrev "Bob Levine" <[email protected]<mailto:[email protected]>>:
Re: How deactivate Web premium CS4 when I can't get into my old computer (crashed)?
created by Bob Levine<http://forums.adobe.com/people/BobLevine> in Creative Suites Windows - View the full discussion<http://forums.adobe.com/message/4472862#4472862 -
How to deactivate an account on a stolen computer
Hello, my computer was stolen and now I am trying to install the CS6 Design and Web Premium on my new computer, when the system tells me to put my serial number in, it says it is incorrect, I think this is because the Suite is still installed on the stolen computer, I want to deactivate that account so I can install and activate it on my new one.
You are allowed to have two machines with activated installations, so if you only had the one then the problem might be you are using the wrong number.
To get the lost installation deactivated you need to contact Adobe Support thru chat and ask them to reset your activations. Then you will again have the two your license provides for.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
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