Stolen iphone contacts no longer showing up in icloud

Hello everyone,
Im writing on behalf of my mother-in-law, whos iPhone 4 was stolen today. She went and purchased a 5 right away, and her contacts were showing up from the cloud. However, just a few hours later, they are not there on her phone. Earlier today when she told me about it, I logged in to her account on icloud.com to verify that everything was backed up and she would be good to go when she signed in on the new device, and all of her contacts were showing up there. Now they are not. What has happened, and what can I do? Im afraid that the theif might have gone in and erased them on purpose. I changed her email password right away, but did not even think to change her icloud password. Any ideas or suggestions? Thanks everyone!

The person with the iPhone most likely did what you think, deleted all of the contact, and perhaps other inf, and the iPhone dutifully synced that to iCloud. That removed the info. You need to be ure and change all passwords that may be on that iPhone. Report it to the police, cell carrier and insurance.

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Stolen iphone contacts no longer showing up in icloud

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