Stolen iphone returned damaged internals

Hi,
Had my iphone 4 returned after 10 months on the run (stolen) after going through many hands and one person understanding that it cannot be jailbreaked he rang me up after seeing my 'find my iphone' message on the screen. It was in pretty bad shape front and back glass damaged LCD a bit dark on corner, tray for SIM removed (think because of IMEI number) and a screw that has something to do with the WIFI removed (think this is why it never showed up on 'find my Iphone' for the 10 months it was missing. A friend at a shop repaired all the physical damage.
Just wondering what to do next, I have connected it to my home router and its browsing the net no problem (no sim yet, waiting for one in the post). I've logged into 'find my Iphone' and it still shows a small padlock and in lost mode but still doesnt locate my iphone, does it need a sim installed for this? thought maybe when connected to a data network it would show up. Even in the Safari browser its showing location unknown, is there something else I need to activate or turn on? Can I connect it via USB to computer and get cotacts and all the other bits back to where I had it before?
Much appreciated for any help, I wouldnt be the most tec savvy person...
Cheers
Harry

Since the damage is not covered under warranty you can go to Apple to see if you qualify for an out of warranty replacement which will cost $199 (I believe) or you can look to see if you can find a third party repair center who could repair the iPhone.

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:( AT&T iphone stolen, found, returned damaged

Hi,
I am at my wits end and wonder if anyone can suggest a solution....
last night my new iphone 3 gs was stolen from my car when I was on a late night run to the grocery store for milk. This morning a friend that works at the grocery store showed up at my door holding my phone and my custom case however he found it in front of food max by the garbage on the ground severly damaged.
How do i get a replacement iphone???? is there a way??? is there light at the end of this dark tunnel??? im on the verge of tears....please help

Since the damage is not covered under warranty you can go to Apple to see if you qualify for an out of warranty replacement which will cost $199 (I believe) or you can look to see if you can find a third party repair center who could repair the iPhone.

HT4061 my iphone is Stolen how Return Please Answer to me

my iphone is Stolen how Return Please Answer to me please help me

If prior to it being stolen you had activated Find My iPhone, you can log into www.icloud.com and attempt to track it. This is the only way that it can be tracked.
You are not addressing Apple here, and Apple cannot assist you with locating your phone. Report the theft to law enforcement and your carrier. Change passwords on all accounts that were present on the phone.

Stolen iPhone 4S...any way to track it? other than using the Find My Iphone app

Hi. So yesterday, my iPhone 4S got stolen while I was in PE class.
Immediately after I realized that it was gone, I called my dad and he cancelled the service for me (Verizon) so that the person who stole it would not be able to use it.
I've been checking my phone's status on the Find My iPhone app regularly, but it keeps saying that it's offline.
So I was wondering, are there any other apps, websites, ANYTHING that I can use to find out where my phone is or turn it on? (so i can track it..)
also, i didnt have iCloud on that phone.
(as in i didnt turn it on on the phone itself)
is there a way to get all my photos that i had on my old phone back?
for example, if i get a new iphone, would i still be able to transfer the photos that were on my stolen iphone onto my new phone? (without iCloud....just using the same apple id user and pass)
Thanks.
O and one more thing..I read on other sites that I shouldn't contact the police because they just file a report and put the case aside.
Do you recommend that I still report it to the police..just in case?

Just so you don't hold on to that sinking feeling for not taking out every possible precaution aside from just leaving your phone at home and not using it... after having your phone stolen or .. lost:
I paid the insurance to cover loss or damage for two year... (really dumb of me since the deductible is $200. USD: more than I can buy the exact phone online and more than I could have sold mine if I had sold it online; (iphone 4 -32g). So don't kick yourself for not having insurance if you didn't.
I had all apps turned on: PhotoStream (which would have had to be active on your phone in order to retrieve photos to your pc or your mac now that it is lost). However, it is only as good as the last internet connection you were on and only if your were on that connection long enough for the photos to upload to photo stream. I was able to cover photos from Beijing and not the remaining 3/4 of my trip's photos.
Any photo app you may have been using most likely has an online access. Did you download a photo app? Start there. Do you have an itunes account? You can see what apps you have downloaded from there. If you use a mac you can see the photos in photo stream, (a sunflower icon).
Even if you had registered and jumped through all the hoops keeping app and updates up to par and a security passcode in place on the phone itself, your i phone tracking is not going to work at all unless the user is able to connect to the internet. This is not going to happen unless they can access the internet by having your passcode. So this tracking system, insurance and protection code is in most all cases a false since of security. It doesn't help you 95% of the time... i am guessing.
The except is possible I know.   I found two iphones one time and saw the owners request to call them that was sent from the tracking system. I called and returned their phones.   The people who have my phone have most likely dismantled it and are using the parts to recreate replications.... i lost it in China, lol.   where I saw massive fake reproduction within buildings that consume 7-15 floors and about 8 city blocks. So, it isn't always about your information: in this case they wanted the hardware. Which brings up the next point.
In the iphone tracking portion of icloud.com there is an option to erase the phone. I am not sure if this makes it unusable for the new owner of default or if it just clears your crap so they can actually use the phone.   I've left my stuff on the phone thinking it is most likely already in pieces. (a kinda Frankenstein-ish feeling when I think about it).   If you erase you phone via the icloud it seems you are no longer able to track it. it cuts all of your ties and abilities to do anything... if you could do something. ... hmmm.
So, do not bother with phone carrier insurance on phones: better to make sure it is covered in a home renter's or owner's policy. You have to specifically ask this of your agent or it is not a part of your coverage. This will cost you less than the usual cell phone insurance, shouldn't be more than $5. per month. (i paid $10!! .... should be a class action going on somewhere around that in itself).   Phone carrier insurance is a scam from A to Z these days... don't fall for it like I did. Yes, it was once a useful tool. Just make sure your home owner/renters ins deductible is not the same value as the phone.
So, do not fret that you did not have this "service" activated. Do however, check to see if you can download Photo Stream to any computer and access your last uploaded pictures from the phone. This application was most likely on your phone. Although you would have had to tie it to an account on the phone in order to tap into photo in a cloud of sorts.
Hope this helps if nothing more but to ease the pain.
ferfer

Stolen iPhone 4 and follow-up Call from Apple

Hey guys,
My girlfriends iPhone 4 (32GB locked to Rogers) was stolen about a week and a half ago. She had Find My iPhone on it and we used it to lock and clear the phone right away, but since the phone was already turned off we were not able locate it. We get an e-mail the next day from the app saying that the lock and message were sent, which means the person who stole it probably turned it on. We still weren't able to locate the phone using the app so we just assumed they re-formatted the phone, cleared it, and logged out of iCloud. We thought end of story, we lost an iPhone, but there's nothing we could do. We go to an Apple store, tell them the phone was stolen and they proceed to use Find My iPhone to clear and lock the phone again (they say they weren't allowed to brick it and we weren't given the option to report it stolen).
Anyways, fast forward to a week later (night of Monday, Nov 5, 2012). We get a call from apple (call center 512-674-2000). The caller is Betty who works for Apple and she asks us if we have sold an iPhone on kijiji/eBay recently. We tell them that we've actually recently had the phone stolen and ask if someone's returning it. They say not quite, just that someone was tryign to contact apple with the iPhone's serial code. Unfortunately at this point the phone is very low on batter (<10%) so we ask if they can call back at another number. Betty says okay. We don't get a call back.
We call back the apple number that called us, but the call center is closed (it was around 8:15 EST). So we call the Apple Canada Hotline (we're from Toronto). The issue gets escalated to a manager and they're pretty much saying there's no notes on why the call was made. There definately has to be a reason for apple to call us asking if the phone was sold right? They tell us to call the number that called us earlier the following day to see if we can contact Betty who called us earlier. However, they do tell us that they ahve on their record that Betty called us, and prior to that, someone called with an issue about the stolen iPhone's serial code (we had not called in).
So we wait until the next day can call the 512 number. Pretty much we keep getting passed around with people telling us they can't do anything since there's no notes on the file and they can't redirect us to Betty.
My question is: There HAD to be a reason why they called us right? The phone was stolen at a friends house, where we thought we knew everybody. If we can get any information on who the original call was from maybe we can find out who stole the phone? Has anyone had a similar experience or does anyone have any advice on what to do? I'm sure apple knows something, but they are just not telling us. Sorry for the lengthy post, just wanted to get all the details out there! Thanks for any help!

But if an issue is reported using the serial code of the stolen product, could they not tell me what number it was called from?
I understand that they can't do much, but I just wanted to know the original reason why Apple called us in the first place to ask whether we sold the iphone on kijiji or eBay recently.

Stolen iPhone, updated to iOS 7

Hello everyone.
Two days ago, my iPhone was stolen. Fortunately, I had updated my software to iOS 7, which I hear has upgraded its security features. I'm not sure if there is a way around it, but I believe that you need a person's Apple ID password to wipe/reset the device, as well as to turn off Find my iPhone.
Fortunately, I did have Find my iPhone turned on. However, I have logged onto Find my iPhone on my Macbook Pro, which indicates that my iPhone is offline. I tried to set up "Lost Mode", but of course, that only works if your phone is online. Therefore, the Lost Mode request is pending. The thief must have turned off airplane mode for a moment though, because for a brief period of time (a minute maybe), I did receive email notification of his location. However, the Lost Mode request still did not go through.
I am wondering, can the thief do anything with my device? I have suspended my cell phone service (so I know that Find my iPhone will no longer work unless the device connects to wi-fi). Since it requires my Apple ID password to reset the device, which only I know, is my iPhone at all useful to that person? Especially since I am assuming that they would like to sell the device.
I am still hoping, although very unlikely, that my phone will be returned to me, especially since purchasing a new iPhone 5s could take several weeks.
Any and all comments would be appreciated, as well as advice from anyone who has experience with a stolen iPhone.
Thank you.

What you gather is correct.
Report to the police and change all password used in iPhone.
http://support.apple.com/kb/HT2526

What can you do with a stolen iPhone?

My iPhone 5s was stolen last Sunday. Since then I have put a block on the SIM and, using 'Find my iPhone', have set the phone to be erased. 'Find my iPhone' shows the phone as offline all the time (I believe I had cellular data disabled on the phone). I was using a passcode lock on the phone and my Apple ID uses two step verification.
Does this ensure that the thief can do nothing with the phone, not get at my data, e.g. contacts? Or are there still ways of using a phone in such a condition, e.g. via a jailbreak? What can a thief hope to get from the phone?
Any information might help me to sleep better :-)

One additional question: I have been looking at the https://www.apple.com/privacy/docs/iOS_Security_Guide_Oct_2014.pdf and right at the start it says:
Entering Device Firmware Upgrade (DFU) mode
Restoring a device after it enters DFU mode returns it to a known good state with the certainty that only unmodified Apple-signed code is present. DFU mode can be entered manually: First connect the device to a computer using a USB cable, then hold down both the Home and Sleep/Wake buttons. After 8 seconds, release the Sleep/Wake button while continuing to hold down the Home button. Note: Nothing will be displayed on the screen when the device is in
DFU mode. If the Apple logo appears, the Sleep/Wake button was held down too long.
Does this mean that my stolen iPhone isn't (for the thief) just a brick but that he/she can restore data from some other backed up iPhone and make the phone usable again? I guess my data would be protected but it still gives the thief a saleable phone.

My insurance company replaced my stolen iphone 4s with a brand new one,will the apple store allow me to exchange it for a iphone 5 and pay the difference in price ?

My insurance company replaced my stolen iphone 4S with a new one, will the apple store allow me to exchange it for an iphone 5 and pay the price difference?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
You would need to ask that directly to Apple. Apple is not here nor does Apple answer questions here.
To return an iOS product requires a valid receipt. You have 30 days to return an iPhone. The iPhone must have all original packaging & accessories and be in new condition. Apple may charge a restocking fee on a returned iPhone.
If the iPhone was bought from a 3rd party, their regulations for returns would apply.

Can I undo "Erase mac" setting for Stolen, but returned devices??

Can I undo "Erase mac" setting for Stolen, but returned devices?? Laptop bag with MacBook Pro, iPad and Android Tablet were stolen at a tradeshow last week - so I found the ERASE setting thru iCloud - NOW the devices are all FOUND and being shipped back to me. (HORRAY!!) But, is there a way to UNDO the Erase setting that I clicked on?

Hello there, sunny_and72.
Great news on finding your lost devices! That has got to be a major relief. The following Knowledge Base article offers the possible ways of restoring your data onto your devices after an erase has been performed:
iCloud: Erase your device
If you erase then find your iOS device, you can restore the information on the device using iCloud Backup (if backup was turned on before you erased it) or iTunes. For more information, see iCloud storage and backup overview, or the Safety, Handling & Support section of the iOS 8 user guide for your iPhone, iPad, or iPod touch. If your device has iOS 7 or earlier, get the user guide from the Apple Support website.
If you erase then find your Mac, you can restore the information on the Mac using a Time Machine backup. For more information, see the Apple Support article Recover your entire system. If you set an EFI firmware password on your Mac before it was lost, then erase it and later find it, you may need to take your Mac to an authorized repair center to unlock it before you can use it again.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

HT201441 Hello,how can i contact the owner for the stolen iphone using email?because i call the owner no phone,no one accept the call..

Hello,how can i contact the owner for the stolen iphone using email?because i call the owner no phone,no one accept the call..

Unless you have the owners email address you can't email them.
If you have found a stolen iPhone and are trying to return it to its rightful owner, hand it in to the police.

If stolen Iphone 5?

If stolen Iphone 5?, But I do have access to the account icloud, is it possible to find a phone? Funutsiya find Iphone disabled. Have access to your notes, contacts. Tell me what is the optimal solution? I want to return the phone.

Again, asked and answered at: https://discussions.apple.com/message/23443512#23443512

Tracked stolen iphone with icloud but 911 needs complete address

Recently my iphone 4 s was stolen and was switched off soon after the incident so i could not track it using my icloud account. Accidently when I was trying to located it via icloud, i suddenly saw it online in a town 50 miles from my place. I called my town police as well as the police of the other town where i could locate it. with great difficulty, i could get a stolen report with my town's police but no help from the other town's police to get my iphone back. They need an exact address to go and check - iclould just shows you an intersection and not the exact address. Anyone had luck getting their iphone back in such a situation? how did it happen?
I even sent messages to this person to return it back or i am going to call 911 but no luck
Thx
Premal

I believe you can track using MAC address and the right tools and a good idea of general location, which means you need to figure it out quickly. Please see following and tell me if you agree: http://sbranigan.wordpress.com/2010/10/28/tracking-and-recovering-a-stolen-iphon e/
As to police resources. Cell phone theft is so easy and lucrative and there is so little chance that the police will even try to help recover the lost property that it is already the most common crime in the country now and is fueling a huge resale and used parts industry. Once I told the Atlanta Police and Airtran that the phone is locked they can both safely throw their hands up because there is no chance that it will resurface on the iCloud grid.
Live and learn.
I now see that other better apps are out there to better protect my property and help me recover it. It is good to know that neither Apple nor the police will be able to help you unless you really know how to help yourself.
Several European countries have national lost cell phone and computer registries/databases that includes the serial number, IMEI and ICCID/SIM address and MAC address.
To me, it looks like Apple wants no part of helping owners/licensees of Apple products to recover "our" stolen property. It is actually Apple's software, I only have a user license. It is not as lucrative to sell/or preload an "owner" controlled and useful "application license" with helpful instructions versus selling new phones. It is all a big money go round so just
iCloud almost appears to be designed to help ensure that you have to buy a new product that you can then download much of what was lost on the new machine or a stolen machine purchased on ebay, craig's list, etc. Not good in my opinion, but such is life, at times.
At least I can be pretty sure that I do not need to do a remote wipe scrub because to restart they have to wipe out. Thanks for feedback. Very useful!

Viber and stolen iPhone

My 4s was stolen 3 months ago and until today I have not purchased another smartphone. Today with my new phone I downloaded Viber. I honestly can't recall if I put in the access code (I think not), but I did put in my phone number, which has remained unchanged since the the robbery (the SIM card is new, phone number the same).
On Viber I see that I am part of a "Group" of 21 people who I do not know. In fact, I haven't even put any contacts in the new smartphone yet. From what I understand Viber doesn't change with a new SIM and perhaps the user of my stolen phone is still using my Viber account??
A few questions: could this be true? Could the user of the stolen phone be using my Viber account? if so, how can I trace it to a cell phone number (the police would be pleased to call and ask for the return of the phone). And if I've downloaded Viber to a new device will it be deactivated on the stolen iPhone (if so, should I deactive on new smartphone until we can catch the thief?
I know the Viber people navigate these forums, hence my App related question.
Thanks!

There is no obvious way to send a question or request help on support.viber.com. To submit a Viber help desk ticket, go to http://helpme.viber.com/Knowledgebase/Article/View/292/21/contact-viber-support

I reported to Austin Police Department about my unlocked iphone was stolen last week. I'm ****** off that Serial number of my stolen iphone is on another Apple ID. IMEI still is not added into blacklist. How can I contact to Apple Inc??

I don't understand why Austin Police are not doing to detain theft when I showed an location with valid address according Find my iPhone on icloud.com. They said that it might be wrong location but few blocks were correct location. I stopped at Apple Retail Store to get another unlocked iphone. I explained an employee whether they would add both IMEI and serial number into blacklist to make useless for anyone. They said they have nothing to doing.
I'm shocked today that IMEI number is still not added into blacklist. Serialnumber of my stolen iphone is already on another Apple ID, after restoring it.
They let me down because unlocked iphone is EXPENSIVE, it costs $800 in Canada.
How can I deal with Apple Inc to add both serial number and IMEI into blacklist UNTIL i get my stolen iphone back

What blacklist? There is no universal blacklist in the US. They're working on it, but it does not exist as of this writing.
Apple can't do anything about it. They are not a law enforcement agency.

How can I restore data from my iCloud account on a new iPhone 5c with a previous SW version that my old (stolen) iPhone 5?

Hello everybody,
I need help to restore data from my iCloud account on an unused iPhone 5c because my iPhone 5 with a newer iOS update was stolen. When I try I get a message that I cannot retore my data because the iOS on my iPhone 5c is an older version than on the stolen iPhone 5.
There must be a way to do this. I hope to hear from you
thanks!

Welcome to Apple Support Communities
You cannot. However, you can solve this problem by setting the iPhone as a new device and upgrading iOS in Settings -> Software Update.
After upgrading iOS, open Settings -> General -> Reset -> Erase All Content and Settings. Finally, Setup Assistant will let you restore the backup.

Stolen iphone returned damaged internals

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