Stolen ipod and computer - can I retrieve my songs?

My computer and ipod were both stolen in a break-in. (I have the serial numbers and the police report number). Is there any way I can retrieve the songs I had on my ipod and put them into the replacement? For example are they stored somewhere on itunes linked to my account?
Message was edited by: N J Stan

Songs which you purchase are downloaded to your computer, there is nothing stored anywhere else on your behalf, all that is kept is a record of your purchases. The policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service

Similar Messages

  • I am trying to play my ipod shuffle 1st gen in itunes but it will not play. My windows 7 computer recognizes the ipod and I can easily select the songs on my ipod playlist in itunes but cannot play them. Any solutions to the problem?

    I get the feeling some has asked a question "like" this but not exactly that question which makes it really hard for find answers fast to the above question. Therefore, I decided to ask it anyway. Hopefully someone has a good solution that will work.
    Background on the question:
    - I had to erase and reupload song on my ipod 1st gen to my new computer. Apparently the ipod could not be read by the iTunes in my new computer because the playlist cannot be opened in more than one iTunes or in another computer or something like that (this makes no sense). All this was to try and charge my ipod that does not seem to want to charge. It connects perfectly to the computer and I can see the initial blinking yellow lights on the back and front, but won't charge. I am currently working on this problem from other community discussion topics.

    Sync works the same way it always has, connect the device, select the content desired to sync and sync.
    All the media should be in iTunes already, iDevices are not and have never been backup devices.
    If this is a new computer, move the content from the old computer to the new computer.

  • HT1473 where are my tracks going once I import the cd?  there used to be a icon called "recently added", that has dissapeared and I can't retrieve my songs!

    Help!  I used to have an icon "recently added" on my menu, so when I imported a cd, after taking out the cd, my tracks would dissapear, then I would just go to this icon and there they would be, and I would drag them to my chosen playlist.  Now I cannot "find" the tracks anywhere! HELP !

    Try the following user tip:
    Restore Original Smart Playlists

  • My iPhone was stolen last night and I'm trying to recover all my photos from that phone and get them on my mac laptop. The iCloud photo stream only imported 1,000 photos from my stolen phone. How can I retrieve all of my other photos?

    my iPhone was stolen last night and I'm trying to recover all my photos from that phone and get them on my mac laptop. The iCloud photo stream only imported 1,000 photos from my stolen phone. How can I retrieve all of my other photos?

    You have to reset the device to Factory Settings in order to restore it from an iCloud backup. You probably want to back it up as is before you do this.
    To do the reset after you have backed up the current device, go to Settings>Reset>Reset all Content & Settings. This will erase the device. If you are signed onto iCloud with Find My iPhone turned on, go to Settings>iCloud and scroll to the bottom to sign out of iCloud before you do the reset.
    Once you have reset your device, you will set it up like a new phone. When it asks if you want to restore it from an iCloud backup, select the backup you want to restore it from.
    Cheers,
    GB

  • After an initial sync my iphone phots are gone and not on the computer, can i retrieve them?, After an initial sync my iphone phots are gone and not on the computer, can i retrieve them?

    After an initial sync my iphone phots are gone and not on the computer, can i retrieve them?, After an initial sync my iphone phots are gone and not on the computer, can i retrieve them?

    Is this is a new iPhone that had never been synced with iTunes on any computer - the first time this iPhone was connected to iTunes on this computer which has been used to sync with another iPhone or iOS device?
    The first time a new iPhone is connected to iTunes on a computer that is used to sync with another iPhone or iOS device, you are prompted to transfer the backup for the other iPhone or iOS device, or set up the iPhone as a new iPhone.
    If you choose the former, the Camera Roll on the new iPhone is replaced with the Camera Roll contents included with the backup for the other iPhone or iOS device.
    Syncing with iTunes alone does not touch the iPhone's Camera Roll.

  • After an initial sync my iphone photos are gone and not on the computer, can i retrieve them?, After an initial sync my iphone phots are gone and not on the computer, can i retrieve them?

    After an initial sync my iphone photos are gone and not on the computer, can i retrieve them?, After an initial sync my iphone phots are gone and not on the computer, can i retrieve them?

    taylorumbc wrote:
    I sync my iPhone, which has plenty of space for all my songs.  When I look at my phone later, there are songs with the damned download icon.  Why?
    because they have not been **** well downloaded to your iPhone and Setttings > Music has Show all music turned on...
    Why can't I download them properly to my phone?
    Are they selected to sync in iTunes?

  • HT1386 My old computer crashed and I can't sync new songs from my new computer to my IPod without erasing all of the existing content on the IPod.  Can new songs be added without erasing?

    My old computer crashed and I can't sync new songs from my new computer to my IPod without erasing all of the existing content on the IPod.  Can new songs be added without erasing?

    Yes by:
    Using iPhone, iPad, or iPod with multiple computers
    However, you can make this computer the syncing computer by:
    - Transering iTunes purchases to the computer by:
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer
    - Transfer other music by using a third-party program like one of those discussed here:
    Copy music
    - For synced photos you need a program like TouchCopy or PhoneView. The do music too.
    - After everything is on the computer connect the iPod to the computer and make a backupo by right clicking on the iPod under Devices in iTunes and select Back Up
    - Restore the iPod from that backup
    Note that the backup that iTunes makes does not include synced media like apps, music, synced photos.

  • HT204053 i lost my iPhone recently and how can i retrieve it using my Apple ID? also, how to turn icloud on using Itunes even if the phone's lost?

    i lost my iPhone recently and how can i retrieve it using my Apple ID? also, how to turn icloud on using Itunes even if the phone's lost?

    Unless you had enabled Find My iPhone on it before it was lost then there isn't any way to locate it (it can only be turned on directly on the phone, it can't be done remotely). If you did enable it then you could try locating it either via http://icloud.com on a computer or Find My iPhone on another device - but that will only work if it's connected to a network and the device hasn't already been wiped and/or Find My iPhone disabled on it.
    If you think that it was stolen then you should report it to the police. You should also change your iTunes account password, your email account passwords, and any passwords that you'd stored on websites/emails/notes etc.

  • IPod is recognized by iTunes and computer, but wil not sync songs

    iPod is recognized by iTunes and computer, but wil not sync songs. I have about 1400 songs and just got 40 more, and before I bought those 40 my iTunes was wiped out. I still had the files so my iTunes was filled up again. Now, when I connect my iPod to the computer it is recognized and then it says "do not disconnect" then after a few seconds it says "ipod update is complete- ok to disconnect". but it did not upload any songs. How can I make it work?

    If your iPod shows up in Explorer under 'my computer' try changing the drive letter:
    -- Click on Start=>Control Panel=>Admin Tools=>Computer Management=>Disk Management
    -- Right-Click on the iPod and select “change drive letter”
    -- Choose something further along in the alphabet that is unused (Usually, “M”, “N”, “O” or something similar)
    -- Safely eject the iPod
    -- Reboot the PC
    Then restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983

  • I recently bought a new macbook air and I tried to get my music from my iPod, but instead my mac deleted all my songs from my iPod, and I can't get it back. What am I suppose to do?

    I had a bunch of songs from my itunes on my older laptop, and it was no problem to get the songs on my iPod. Now with my mac, I am facing too much problems with getting all my music to my ipod from my itunes. I lost all my songs, and the recent ones still won't sync. Its either I have the songs on my ipod and it can't play on my itunes or vice versa. I feel as though my investment in Apple was a big mistake. I'm having too much problems with it.

    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    When you change syncing computers you have to/should have done this:
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

  • My Ipod was originally set up as a sub-account of a firends.  After that, I got an Iphone and set up my own Apple account.  I just got a new Ipod, and now can't sync my old Itunes to it. Can anyone help me? I'm even OK with deleting the old Itunes account

    My Ipod was originally set up as a sub-account of a firends.  After that, I got an Iphone and set up my own Apple account.  I just got a new Ipod, and now can't sync my old Itunes to it. Can anyone help me? I'm even OK with deleting the old Itunes account, and staring over.  I just really want to get the new Ipod under my own account, and be able to use it...

    There is no such thing as a "sub-account."  Also, you probably mean iTunes library, when you say "account."  Your "account" in iTunes is your Apple ID, which is what you use to sign in to the iTunes Store to make purchases.  iPods are associated with an iTunes library, not with an Apple ID (iTunes Store account).  You'll need to clarify...
    So, this is what I think you are saying.  You previously shared an iTunes library on a computer with your friend.  Your old iPod was synced to that iTunes library. 
    You got an iPhone, and at that time, you set up your own iTunes library.  Is that on a different computer?  How does the iPhone affect your question about the iPod?
    You got a new iPod.  What is your "old iTunes"?  Is that the iTunes library you shared with your friend?

  • When I copy text, where does it go and how can I retrieve it?

    New to apple. When I copy text, where does it go and how can I retrieve it?

    You retrieve it by pasting it somewhere.  It works just like copy/paste on a computer.

  • I have not accessed my iBooks for a month. When I opened the application a while ago I found that all my books except for 2books have disappeared. What happened and how can I retrieve my books?

    I have not accessed my iBook library for a month. When I opened the application awhile ago I found that all my books except for 2 books have disappeared. What happened and how can I retrieve my books.
    Charles

    One possible reason is have you synced to your computer's iTunes recently ? If so then it might have replaced the books that were on your iPad with those that are on your computer's iTunes library.
    You should be able to re-download them via the Purchased tab in the ibookstore in the iBooks app, or via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes and then sync them back to the iPad : re-downloading. If you re-download them directly on your iPad then you may want to copy them to your computer's iTunes via File > Transfer Purchases, so that you have a backup copy of them and to see if it stops them disappearing from the iPad again when you sync (assuming that was the reason why they disappeard).

  • I got a new ipod and I can't get it to sync.  Help!

    I got a new ipod and I can't get it to sync.

    You could go hunting for a fair price on a refurbished or restored Intel-based Mac or MacBook, as most early models of CoreDuo and Core2Duo can run Snow Leopard 10.6.8, and some much more recent.
    The Apple Store's Special Deals section that is online has some fairly recent examples of hardware with an OS, original accessories as noted, power cord, and complementary one year coverage. Eligibility for extended AppleCare plans are noted & may be available for various items in the store. Subject to availability. Refurbished. Like new. The price difference can be about the same as the additional two year AppleCare plan may cost, so get that too.
    Third party repaired restored or available through other channels vary in quality, quantity, condition, and may be lacking in some or most original accessories; they should include basic hardware as originally equipped and have the boot-install software disc set as intended for that build model & year specification, included.
    Auction sites rarely have that much of a kit together, w/ missing discs, scruffy, extra fees, etc. On the other hand, companies that restore and repair Macs for a living and are authorized Apple service centers may have something, if you aren't in the market for something holiday new or really quick. Older models if reasonably refurbished can still shine years later.
    Hopefully this helps somewhat.
    Good luck & happy computing!

  • I lost my iPod Nano. Can I retrieve all of the songs in my itunes library, or just the ones I purchased from the store?

    I lost my iPod Nano. Can I retrieve all of the songs in my iTunes library, or just the ones I bought through the iTunes store?

    The "bar" at the bottom does not say anything about all of your songs being on the iPod.  It just shows you how much of its storage capacity is being used, based on what is on the iPod.
    If you see "On This iPod," that means the iTunes sidebar (along left side of window) is not visible.  This is easier to describe with the sidebar visible, so from the iTunes menu bar, under View, select Show Sidebar. 
    Select the iPod in the sidebar, under DEVICES.  There is a bar of buttons near the top, starting with Summary.  Click on Music next to Summary.  This is the iPod's Music screen, where you tell iTunes how to sync songs to the iPod.
    Check the box for Sync Music.  You can choose to sync Entire music library, if (?) your iTunes music library fits on the iPod.  With this setting, your entire iTunes music library syncs to the iPod, and new songs get synced automatically.  A 7th gen iPod nano is 16GB, so your iTunes music library would have to be less than 16GB (not counting non-music content on the iPod).  Otherwise, you can choose to sync Selected playlists, artists, albums, and genres.  Then, select (checkmark) the playlists, artists, albums, and/or genres you want on the iPod from the lists below.  If you want newly added songs to sync to the iPod, they must be part of your selection.  For example, you can add them to a playlist that you have selected for syncing to the iPod.
    When you click Apply, the songs from your selection sync to the iPod.  Going forward, changes to your iTunes library (based on your settings on the iPod's Music screen) sync automatically to the iPod, the next time it is connected (or when you click Sync).

Maybe you are looking for