Stone Age Broadband Speed - Really really slow

Hi
Hope someone can help. I had BT Broadband installed last November and the speed has never surpassed 75k. Phoned BT a number of times now and they keep running a "clean-up" service at their end but nothing has improved. Annoyingly the previous house owners had BT broadband and the service was fine, as is my next door neighbours, who also run BT broadband. Attached are some diagnostics below, all run from the main BT socket. Any help much appreciated:
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
74 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 74 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1344 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Connection information
Line state
Connected
Connection time
0 days, 0:36:16
Downstream
1,344 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
16.6 dB / 22.0 dB
Line attenuation (Down/Up)
46.0 dB / 27.5 dB
Output power (Down/Up)
16.9 dBm / 12.1 dBm
Loss of Framing (Local)
49
Loss of Signal (Local)
9
Loss of Power (Local)
0
FEC Errors (Down/Up)
244 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
85
Hide Details

do you have other extensions in your home and if so have you tried connecting to the test socket rather than the master. Has the hub been resetting or have you been resetting the hub to try and improve the connection? I ask because the connection time is only 36mins and the profile is rock bottom at 135 suggesting connection problems
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Elapsed time (sec): 1003

Broadband speed has been slow for almost 2 weeks.

I have been getting slow to extremely slow connection speed for almost 2 weeks now.
IP Profile for your line is - 9446 Kbps
Download speedachieved during the test was - 3548 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Just made this test and this is the FASTEST i have ever tested on the connection. Usually its more like 1000-2000kbps
The upload sits around 40-70kbps most of the time which is also extremely slow.
I have tried using 4 different filters. 2 different routers and my computer is directly connected to the router. I had no problems before this and my speed has always been good or great (20000kbps)
I have used a lot of time on the phone with the call center and they keep coming up with useless explanations and excuses for why the connection is slow (I work with this every day myself so i know that they have no clue)
This is my last shot to get a solution to this problem. If not i guess i will have to change service provider since the connection i have now is so bad i cant do anything else than reading stuff on the internet and sometimes watch a youtube video. My internet connection is vital to me since i use it for work so this is very annoying.
So... Does anyone have any idea what i can do?
edit: Here is the information from my Home Hub 3:
Line state:
Connected
Connection time:
0 day, 05:44:00
Downstream:
10,708 Kbps
Upstream:
104 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.0 dB / 0.2 dB
Line attenuation (Down/Up):
29.5 dB / 16.7 dB
Output power (Down/Up):
0.0 dBm / 12.8 dBm
FEC Events (Down/Up):
715571 / 217331
CRC Events (Down/Up):
11417 / 0
The master socet i am using is the Openreach

Here is all the information i could find for you together with a full test. I have done a factory reset two times without any luck
Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
Download Speed
3712 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 3712 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :10707 Kbps(DOWN-STREAM), 104 Kbps(UP-STREAM)
IP Profile for your line is - 9446 Kbps
2. Upstream Test:  -provides background information.
Upload Speed
66 Kbps
0 Kbps
104 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 66 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 104 Kbps
Connection information
Connection time:
0 day, 07:19:37
Data transmitted/received (GB):
0.025 / 0.413
Broadband username:
[email protected]
Password:
Not configured
TCP/IP settings
Broadband network IP address:
109.145.31.7
Default gateway:
217.32.142.99
Primary DNS:
194.72.9.38
Secondary DNS:
62.6.40.162
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 07:20:32
Downstream:
10,708 Kbps
Upstream:
104 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.0 dB / 0.0 dB
Line attenuation (Down/Up):
29.5 dB / 16.7 dB
Output power (Down/Up):
0.0 dBm / 12.8 dBm
FEC Events (Down/Up):
899778 / 312169
CRC Events (Down/Up):
11417 / 0

Broadband speed getting steadily slower. Currently...

Have been a customer with BT broadband for quit a time now and while the speed was not great was at least useable. My wife decided to cut the bill by choosing to get rid of the BT Vision component and was persuaded to accept BT Sport. This lead to a broadband upgrade. Speed was immediately dropped to around a quarter the previous speed with numerous line drops. Just the usual bedding in process was told. Well this has lead each day to a seeming halving of speed until it is quit unusable. These are the latest stats from our ageing Homehub 2. Line state Connected Connection time 0 days, 11:50:16 Downstream 283 Kbps Upstream 1,022 Kbps ADSL settings VPI/VCI 0/38 Type PPPoA Modulation ITU-T G.992.5 Latency type Interleaved Noise margin (Down/Up) 29.5 dB / 5.3 dB Line attenuation (Down/Up) 31.5 dB / 15.9 dB Output power (Down/Up) 20.8 dBm / 12.4 dBm Loss of Framing (Local) 96 Loss of Signal (Local) 53 Loss of Power (Local) 0 FEC Errors (Down/Up) 33646 / 1083 CRC Errors (Down/Up) 37 / N/A HEC Errors (Down/Up) N/A / 1230604 Error Seconds (Local) 139 I realise we need 3 days stable but this is never going to happen at present. Can someone please help.
Solved!
Go to Solution.

connection time is only 11hrs is that due to maual reset or router resetting?
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
all the resets have ended up with your line in a banded profile and you now need a stable conenction before banding will release
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband speed problem

every time it rains/windy I get severe crackling/noise on my line which then affects my broadband speed. at the same time if I look at the broadband log file the broadband restarts continuously during this time.
A similar problem occurred about 18 months ago and Engineer resolved by fixing a connection on a pole somewhere down the road.
I logged a call yesterday as it wa raining and there was crackling on the line, and no surprise broadband spped dropped to unusable. Openreach arrived today and said he can only check the master socket for noise and not anything else.   as expected line is clear (its sunny) , no noise and he also checked one of the other sockets as well which checked out ok. My broadband master socket is located in the garage.
Currently, my broadband speed is so slow its basically unusable and I really can't want the supposidly 3 days for it to sync. is there anyone I can call to escalate this.    ALso appreciate any guidance on how I can log a call to get engineer to perform an external test as well.
I cant wait for it to rain again. seriously considering cancelling broadband with BT as its unusable.
stats below:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:26:01
Downstream
576 Kbps
Upstream
416 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
16.4 dB / 6.0 dB
Line attenuation (Down/Up)
63.0 dB / 31.5 dB
Output power (Down/Up)
15.4 dBm / 12.4 dBm
Loss of Framing (Local)
3
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
1249 / 0
CRC Errors (Down/Up)
18 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
29

well hopefully I have a result and this has now been resolved. I re-logged the call and also raised a complaint which seemed to have had the desired effect as I received a call Monday about arranging another appointment for engineer to visit.
Local engineer arrived this morning and found cable corrosion inside the box on the gable wall where the external line comes onto the property.    I expect broadband will now take a few days to settle down.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:21:55
Downstream
544 Kbps
Upstream
384 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
16.7 dB / 7.0 dB
Line attenuation (Down/Up)
63.0 dB / 31.5 dB
Output power (Down/Up)
15.3 dBm / 12.2 dBm
Loss of Framing (Local)
12
Loss of Signal (Local)
14
Loss of Power (Local)
0
FEC Errors (Down/Up)
28 / 0
CRC Errors (Down/Up)
1 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
129

Please help, broadband issues...slow and crackly e...

Hello guys,
I have an ongoing problem now, which has been going for over 2 weeks now.
Basically, my broadband speed is extremely slow. We are on Option 3 and apparently get around 7.5mb.
The fastest speed i can achieve at this time is 15-18 kb/s. As you can imagine, im getting quite fristrated.
Been ringing BT since it started happening, been given a multitude of replies, all of which have not helped at all.
I was promised an adapter of some sort to help improve the broadband speeds, which i am still waiting for..
The line is starting to sound crackly, but not all the time. Sometimes if we are using the internet, and the telephone goes into use, the broadband disconnects. Again, not always.
We can hardly browse the internet, it is getting so bad. BT dont seem to want to help, and to be honest, i dont think they know what they are doing half the time. Always seem to place you on hold when you ask them something..
We have 2 computers and BT Vision. Both computers use the internet for browsing, downloading and online gaming. Online gaming is getting to the point where we are unable to play, the ping gets so high.
We cannot use the BT Vision service, as the connection is just too slow.
I dont like the fact that i am paying for something i cannot use, its frustrating to say the least.
I dont know what to do now. I have tried everything. Can anyone help? Here is the details from my BT Homehub 2.0 type B.

Connection Information
Line state
Connected
Connection time
0 days, 00:11:02
Downstream
7,616 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
13.6 dB / 25.0 dB
Line attenuation (Down/Up)
26.7 dB / 16.0 dB
Output power (Down/Up)
15.1 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
113 / 23
CRC Errors (Down/Up)
745 / 188
HEC Errors (Down/Up)
20427 / 152
Error Seconds (Local/Remote)
32 / 22

Re: Broadband Speed Problem? Please Read This & Post Requested Details

my broadband speed is so slow, we eventually got connected after 3 months and tens of phone calls and ever since the broadband is unusable!! phone the help line today and he tels me we have 2.7mbs and failed to understand that I don't!! we are only getting 0.2mbs download. please help me! i'm regretting switching from BT and will have no option but to switch back as customer service is terrible at EE. ADSL STATUSThis page shows information about your ADSL connection if applicable.Status
Configured Current Line Status --- SHOWTIME Link Type --- Interleaved Path Operation Mode Automatic G992.3(ADSL2) Data Rate Information
Stream Type Actual Data Rate Upstream 1005 (Kbps.) Downstream 283 (Kbps.) Defect/Failure Indication
Operation Data Upstream Downstream Noise Margin 6.4 dB 10.9 dB Line Attenuation 32.6 dB 52.5 dB Indicator Name Near End Indicator Far End Indicator Output Power 12.8 dBm 0.0 dBm Fast Path FEC Correction NA NA Interleaved Path FEC Correction 359 11 Fast Path CRC Error NA NA Interleaved Path CRC Error 0 0 Loss of Signal Defect 6 0 Fast Path HEC Error STR NA NA Interleaved Path HEC Error 0 0 Error Seconds 97 28 Statistics
Received Cells 8557 Transmitted Cells 4603

:
You should be syncing at about 4 Meg. The reason you are not is that the DLM system has put you on a banded profile in response to past errors on your line, the lowest of these Banded Profiles, altho' you now have no significant errors. You need to call EE to reset the DLM in order to remove any banding. However should significant errors persist the DLM will reapply banding.

Suddenly really slow broadband

Hi,
since a couple of days I got really slow broadband and cant figure out why, called support and they said they call back today but noone did so I thought I try here.
I swapped microfilters, double checked pcs for any spyware/virus etc, tried my work laptop, using the mastersocket for 24 hrs as requested by the engineer on the phone which didnt make a difference and screwed the frontplate back on and ran another speed test
below is some infos from my router, just 20 mins connected now but already showing some errors not sure how significant they are as I never checked that when all was working fine.
Thanks for any advise and help you can give
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:20:20
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
7.7 dB / 23.0 dB
Line attenuation (Down/Up)
25.0 dB / 16.0 dB
Output power (Down/Up)
19.8 dBm / 12.2 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
273 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0

the crc up errors are a bug in the firmware.
you have a good 8mb connection with the correct 7150 profile. the problem is your throughput/download which is rubbish.
check your exchange for problems http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
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Help, really slow BB speed

Hi
I have been with BT since beginning of August, previously with TalkTalk for about 4 years prior. I always had really good speed with TT, always near the max for my line (which can provide upto 20mbps).
Now with BT everything was fine for August/Sept, now we are in October my connection is really slow, feels like the dark ages with dial-up......
I am using a BT hub 3, nothing else has changed in my PC set-up. This is really frustrating, especically as playing on-line games like LOTRO is virually impossible due to lag etc....
I have tried searching this forum, and have checked my ADSL settings and BT speedchecker, results below.....
Any ideas guys?
Thanks....
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5507 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5507 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :19715 Kbps(DOWN-STREAM), 1189 Kbps(UP-STREAM)
IP Profile for your line is - 17393 Kbps
2. Upstream Test: -provides background information.
Upload Speed
827 Kbps
0 Kbps
1189 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 827 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1189 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 02:11:27
Downstream:
19.25 Mbps
Upstream:
1.162 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
4.5 dB / 5.8 dB
Line attenuation (Down/Up):
9.9 dB / 5.0 dB
Output power (Down/Up):
19.5 dBm / 12.3 dBm
FEC Events (Down/Up):
6397165 / 21
CRC Events (Down/Up):
4315 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
75055 / 0
Error Seconds (Local/Remote):
228 / 0
I'm a bit worried about the error seconds and various events, don't really understand them though....Sorry, not a techy....
Any ideas??
Edit: I wanted to add that I only live about 2 mins walk from the main BT exchange for my town.....

Tested again at 7pm
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
11952 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 11952 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :18305 Kbps(DOWN-STREAM), 1160 Kbps(UP-STREAM)
IP Profile for your line is - 16150 Kbps
2. Upstream Test: -provides background information.
Upload Speed
903 Kbps
0 Kbps
1160 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 903 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1160 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
?Maybe just congestion? I'll check the hub settings later.
Please visit FAQ section if you are unable To understand the test results.

Really Slow Broadband Following Return From Holida...

I've just returned from nearly three weeks holiday. Before I went away my broadband was working fine. Not mega fast but to an acceptable level. Whilst away I completely powered off my computer and Home Hub. Since returning my broadband speed has gone really slow. Over the last three evenings I've run the Speed Test and have had the following reults.
14/5/11 - 18:30 - Download Speed 72kbps, DSL U/S - 256kbps - D/S 448kbps, IP Profile 135kbps
15/5/11 - 18:53 - Download Speed 83kbps, DSL U/S - 256kbps - D/S 448kbps, IP Profile 135kbps
16/5/11 - 19:36 - Download Speed 92kbps, DSL U/S - 1280kbps - D/S 448kbps, IP Profile 135kbps
None of my equipment or wiring has changed. It's exactly the same as before I went away. I've also got a BT accelerator fitted to the socket.
Any ideas whats gone wrong and what I can do about it. I'm sure it was faster than this when I was on Dial-up.

Hi,
ADSL Stats as follows:
Line state
Connected
Connection time
0 days, 0:07:17
Downstream
1,792 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 18.0 dB
Line attenuation (Down/Up)
60.0 dB / 31.5 dB
Output power (Down/Up)
16.7 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
5 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
We dont have any extension sockets in the house just the one by the front door. This socket allowed the BT Acceleartor to be fitted.
Just tried the Quiet Line Test. No noise heard
Hope this is helpful.
Thanks
Steve

Broadband speed has been terrible with really bad ...

Hi, for the past few days i have been receiving a really bad broadband speed, its varies from 0.90Mbps to 5Mbps normally i would be getting around 3.50mbps to 5mbps but lately its been terrible constatly changing. I tested my speed on speedtest.net and was getting a ping of around 100 + and sometimes it will go down to 50 ish. I have contacted BT the other day and they said they would get back to me today but they have not. Also for the past few days my connection has been dropping but since contacting BT that has stopped but im still getting slow download speeds to the point i cant even watch a YouTube video on a low video quality.
What i want to know is why i am getting so slow download speeds and a very unstable connection?
Is there a problem in my area? I have no changed any settings messed around with any cables to make my connection drop.
Thanks for any help.

Can you also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Stone Age Broadband Speed - Really really slow

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