Stone plus (with built-in speaker) can't connect to pc

6stone plus (with built-in speaker) can't connect to pcm hi, my creative stone plus with in built speaker got a problem, when I connect it to the pc it starts charging, but it isn't recognized in "my computer" ( my OS is windows xp), so I'm not able to access the storage memory of the mp3. It works as player, but I can't change songs on its storage memory anymore!
Any suggestion? It has been bought in Italy the 4 of april 2008, so the one year warranty is already decaesed, but I've the second year, as given here in italy...

xmouse,
Here you go:
Firmware for Zen Stone Plus w/ Speaker
You can find any other files you need by going to "Support" and then "Downloads" on this website.
Good luck,
Dale

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