Stonewalling on the iPhone trade in program- been calling every week since October.

@verizonwireless I sent 2 iPhone 4 at the exact same time in separate envelopes. One was received and a gift card was issued in September. When the 2nd phone was never processed, I started calling. Every time, I'm told this will be "escalated" and a customer service rep should call me in 2-3 days. I have never gotten a single call back or even an email acknowledging the issue. It's now the middle of January. When will someone contact me about this problem?

Swattles,
This definitely is concerning. I am sorry to hear that you have not received your trade in gift card for your second iPhone. Unfortunately, we don't have much access to the trade in information. We do have a dedicated team that will be able to assist you with this further. They can be reached directly by calling (877) 835-2024 or you can email them by click on the Contact Us link here: http://vz.to/WIxRQ2.
ErinW_VZW
Follow us on Twitter @VZWSupport

Similar Messages

Does anyone now when the iphone trade in program will start in the netherland

Does anyone now when the iphone trade in program will start in the netherland

No one here would know, as there is no one from Apple here.

I'm wanting the IPhone 6 I have been an Edge member since Iphone 5S? What will be my costs?

I have been an Edge member since getting IPhone 5 S almost a year ago. What will be my costs ordering tonight?

Hi Nolan43. We are all so excited for this new iPhone as well! Looks like you will be able to Edge up! Which model are you looking to get, as that will determine the cost of the phone.
ErinW_VZW
Follow us on Twitter @VZWSupport

In order to take advantage of the iPhone trade in, do I need to have met my upgrade eldigbility date, or do I just need to re-sign up for a new 2 year plan with the new iPhone 6?

In order to take advantage of the iPhone trade in, do I need to have met my upgrade eldigbility date, or do I just need to re-sign up for a new 2 year plan with the new iPhone 6?

thanks, a HUGE suggestion for you: Please add that to the restrictions of the trade-in details online, it mentions that nowhere and is VERY deceptive. Since at least 90% of 5c and 5s users are under a 2 year contract and both phones have been out just a year, there will be a majority of bitter customers who fell for the ad and will be taking advantage of the buy out options the other carriers are offering.

TS3694 I bought the iphone 5 has not been one week do not understand why the home key of the time activities at stops working, not crash or fall. hope its help, probably due to software, not hardware failure, what do I do now?

I bought the iphone 5 has not been one week do not understand why the home key of the time activities at stops working, not crash or fall. hope its help, probably due to software, not hardware failure, what do I do now?

Restore iPhone with current iTunes on computer. See if better. If still problem, make Genius reservation or set up Service and take or send to Apple for resolution. Of if easier for you, take receipt and iPhone, box and everything and return to where you bought it.

Is the iPhone trade in promotion over? and can I trade in my phone in the store instead of sending it in?

is the iPhone trade in promotion over? and can I trade in my phone in the store instead of sending it in?

The trade in and getting new phone are 2 separate events.
You could trade in your iPhone for $200, but then you need a new phone. Since you are still under contract, even though you just sent in your IP4, you cannot get a reduced price iPhone 6. You would have to pay full price, minus the $200 from your trade in.
Bottom line, to do what your thinking, you need to have an upgrade available.

I downloaded the os 6 by wifi and when the phone restarted it told me to plug into itunes. I did that and the iphone software update has been stuck on '70 hours remaining' for the last 3 hours. Help!

I downloaded the os 6 by wifi and when the phone restarted it told me to plug into itunes. I did that and the iphone software update has been stuck on '70 hours remaining' for the last 3 hours. Help!

it says " itunes has detected an iphone in recovery mode. you must restore this iphone before it can be used with itunes" so i restore it and after it gets finished it says " the iphone :iphone" could not be restored. the device cannot be found" but ive used this itunes since i got this phone.

HT201269 I'm updating from my iPhone 4 to the iPhone 5 and have been 'restoring' for 2 hours now and the progress bar still states I hae 6 hours remaining. Will it really take this long? How long should a restore take? It's a 32gb device. Thanks.

I'm updating from my iPhone 4 to the iPhone 5 and have been 'restoring' for 2 hours now and the progress bar still states I hae 6 hours remaining. Will it really take this long? How long should a restore take? It's a 32gb device. Thanks.

I am having this problem. At first with the new iPhone 5, and then with the iPad 2. I am not sure why this is happening.
My gut feeling is this is an iO6 issue and here's why -
The problem mainly occurs with apps. I have about 150 apps, and when I plugged in the phone, iTunes went to sync all of them. The process would hang up after about 20 - 30 apps were loaded onto the phone. I could tell where about the process hung up because the apps on the phone showed up as "waiting".
Then on the iPad 2 I plugged in to sync and saw there was a huge "Other" component in my storage. It required me to restore the iPad 2 from backup. With this restore the same issues occurred - putting the apps back on the iPad would hang up. The videos on the iPad also got stuck - maybe after about 10 hours of videos transfered iTunes crashed.
My solution has been to soft reset the device, restart Windows, and continue the process until it's complete. This is remarkably inefficient and time-intensive but everything works with patience.
I have been wondering if others have had these same problems.

Can you trade in a cracked Ipad 2 16 GB for the ipad trade in program even though it is cracked

can you trade in a cracked Ipad 2 16 GB for the ipad trade in program even though it is cracked

You can try. Go to http://www.apple.com/recycling/
When it asks for "Cosmetic condition", say "Poor".

Hi, i was recently on an IOS 7 update before it's release and downloaded it from the web and i just got this message saying that my device is not registered as a part of the iphone developer. i have been using this for about 2 months now. what is a fix?

hi, i was recently on an IOS 7 update before it's release and downloaded it from the web and i just got this message saying that my device is not registered as a part of the iphone developer. i have been using this for about 2 months now. what is a fix?

Were you running iOS 7 beta? If so, as a developer you need to log into the Developer forum for assistance.
Not a developer and running iOS 7 beta? <edited by host>

I NEED HELP!! Been calling since the end of Nov and being charged for a Warranty device. The device was returned the next day!! Been calling twice a week.. NEED RESOLUTION

I NEED HELP!! Been calling since the end of Nov and being charged for a Warranty device. The device was returned the next day!! Been calling twice a week.. I NEED HELP 6 TCC TICKETS HAVE BEEN OPENED - PROMISED CALLS BACK AND NEVER GET CALLS.
About to cancel my account and move to AT&T
TCC TICKETS: (removed)
I am trying here for the last resort. After this evening my account along with my business account will be cancelled. Total lines that Verizon will have lost will be 93 lines.
PLEASE SOMEONE JUST HELP ME!!!!
I already tweeted and facebook messaged Verizon. Your CS group has gone down hill over the last 3-6 months. I use to enjoy being a customer.
>> Edited to comply with the Verizon Wireless Terms of Service <<

not all the lines have ETF's. I have 30 tablets and the rest phones. The phones have ETFs and the tablets are all month to month.
The total to move my account over is going to come out to about $8500.
Rep has been trying to get my business for years. I was always loyal to Verizon until this happened.

HT4367 Rented a movie but it won't download. Rented it again and was told to go to settings and download. Should I be renting from iCloud and not my iMac? Never happened before and been renting all week since Thanksgiving!

Apple TV 2 with rebooting the iPhone 7.04 and iMac running Mavericks and rebooting TV etc today. Selected to rent a movie but it started to download and we lost it. Tried to rent again and was told it wasn't downloaded. Went to settings and only get spinning circle when I try to download the rental. Apple TV up to date and been renting all week since Thankgiving. Only 4.99 but making me nuts. Help anyone??

Dear Colbabomb; thankyou for your links.
So far, I looked at your first solution, Revo Uninstaller and it gives you a 30 free trial. Ergo, it will eventually cost money so I'm leery of using those kinds of programs in general, meaning most "free trials" have unwanted strings attached and often are big probs to get rid of later. Perhaps you can assure me that it is easy and very user friendly, before I proceed. And I already ran malwarebytes and it found nothing tho the program still can't be uninstalled. I downloaded Adw Cleaner and during the install, my Norton's security popped up and warned that there were (low risk) threats with two of their "other offers" and i hadn't even actually clicked to agree either of them. Nonetheless, Norton warned me against the "lyrics finder" and "deal ply." In fact, there was a box already with an x in it, saying that you are accepting deal ply if you x on "next." Well, except I unchecked that box before clicking on next, yet when it went to fully install, it still showed that it was adding itself; so, just before the install was 100% completed, I had to abort the whole thing. I really do hope your other suggestions are programs that you personally know that they don't try and trick you. But right now, I would not suggest Adw Cleaner to anyone. I even read the fine print about what they will try and install and how to decline and it still tried sticking stuff on that i believed I had declined. Anyways, i have to leave now, shall pick up later this evening, if my pc is still functioning.

The iphone serial number has been replaced!!!

hi, dear apple
firstly, i must to c, my wife made a mistake this evening.
she bought a second-hand iphone 4s for her little sister from a chinese guy from internet.
the guy said the iphone has little problem with volume button which could be repair by apple.
and when she came back, i think the thing is not so easy, and i found the serial number
(c39glaqedtdl) can not be check from the apple repair website. the website told me that:
we are sorry, but this serial number for a product that has been replaced. plz check ur information
and re-enter your serial number..
so i know we make a mistake to buy a phone without the warranty. so could anyone give me a suggestion how could we repair it? and of course, i will pay the repair fee as a lesson.
twaiting for suggestion.
plz help me coz i am a really big apple fan, every year we will buy some new apple products, i have more than 10 apple products in my home.
i do not want my wife to cry and think herself is stupid.
so anyone could help a husband to save his wife 's tear?
the first time to buy a second hand apple product and make we sad.
clark

Sorry to say this, but you've been ripped off. You can take it to an Apple Store and see if they will replace it (Apple does NOT repair phones, they replace them), but odds are, they will not. The phone was most likely reported stolen or has already been replaced once.

I have just got the iphone 4s and have been using the siri option, the problem is mine wont find me business etc in the UK it says that it can only search for business in the US. do i have to change any settings for this to pick up UK based items?

I have just recieved the Iphone 4s and have updated it etc, i have just started to use the SIRI app which is great but when i want to search for say business etc it says it can only search for these based in the US. Im in the UK and have found this a little frustrating not being able to search for things locally.
Is there a setting i have to change or update.
Can anyone help??

Apple haven't yet signed agreements with yell.com and similar local information services here in the UK or in europe. The rumor is that in the UK and others, will get it sometime towards the beginning of the year.

Is the only way to stop the iphone vibrating while on a call to set it to silent?

Is the only way to stop the iphone vibrating into your ear while on a call to set it to silent?
Many thanks.

Yes.

Stonewalling on the iPhone trade in program- been calling every week since October.

Similar Messages

Maybe you are looking for