Stop auto recharge

Please stop auto-recharge for my account. I didn't select any auto recharge option but Skype keeps recharging once the program expired. This is DECEPTION. I am considering raise a sue against Skype. So please stop any auto-recharge for my account.

Hi, Winston1985, and welcome to the Community,
Please check your account to ensure auto-recharge is not ticked.  Then, please contact Skype Customer Service for assistance as we here in the Community do not have access to Skype account records or files.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

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    I agree. Skype has a stupid interface for paying. My credit card number got changed by my credit card company and skype cancelled my auto recharge. It's been over a year since your post but I find the website to be no better. There was no way to change my credit card. I removed it but now I can't start it back up unless I make another payment, but i don't need to pay any more as I have sufficient balance. Dumb.

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    Is your account part of a Skype Manager account?  I ask this because you posted your enquiry on the Skype Manager message board; so if the answer is yes, the account manager may have added credit to your account. 
    If your account is not part of a Skype Manager account, you would have to log into your account on the Skype website, click on View Details in Payment Settings, and click Disable to the right of Auto Re-charge.
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    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Suspended auto-recharge

    Please can someone tell me how to stop this suspended auto recharge, I get the fact they look for unusal activity - but come on, i make two payments a month, and becuase I am just going to travel the usage has be high, so when an extra payment want to be made, from a bank card working - skype decided in there power to suspend my account - which i cant activate until start of next month - where is the sense - all i want to do is raise this unknown limited - or at least use a human that can see our account and see usage is high so expect another payment - so now not only can i not use skype calling - i now cant use the number i have registered for 8 days.and dont start me on contacting them, has anyone tried customer service, long list of requirement just to send email - PLEASE CAN SKYPE - NOT A ROBOT - SHOW ME HW TO ACTIVATE MY ACCOUNT AND GET IT BACK ONLINE WORKING-

    Hi, Luis, and welcome to the Community,
    Your post reads as if you were working your way through the various steps to recover your account and contact Skype Customer Service, which you will need to do.  Your account may have been temporarily suspended as an anti-fraud measure. 
    This FAQ article explains the details and provides links to where to start the process of contacting Skype Customer Service.  (Skype does not use a general or central e-mail address or call-in center.)
    https://support.skype.com/en/faq/FA10946/what-shou​ld-i-do-if-my-account-is-suspended-hacked-or-compr​...
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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    Below is a link for more details and explanations regarding the Auto-recharge option.  
    https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work
    By default, this option is enabled.  Here are the instructions on how to cancel this feature ;
    https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work#Auto-recharge_3
    Moreover, if you may further questions or concerns, such as more specific instructions or to request for a refund, you can contact the customer support  - 
    http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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