Stop markers in Premier Elements 11

I am using Premier Elements 11 and tried to write a Blu-Ray disc with a menu and stop markers. The disc works, but the stop markers do not, and the flow does not return to the menu. In the known problems with Premier Elements 10, it says the stop markers do not work on a Blu-Ray disc!! What about Premier Elements 11? Is there a way to make them work?
What about Premier Elements 12, is this conspicuous problem resolved or not?

crankyuser1
Again, no fix to the Blu-ray Stop Marker business as nealeh has opted to confirm in this thread and in the thread of another in which you posted the same question today.
The only menu marker perk that you are going to get moving to Premiere Elements 12 in the allowable number of menu markers which is now 99. If you care to read more about the Timeline menu marker count, please see details in my blog post on the subject
http://www.atr935.blogspot.com/2013/11/pe-menu-marker-limitationimplementation.html
Please do not hesitate to ask if you need clarification on anything written.
Thank you.
ATR

Similar Messages

Stop markers for Blu-ray discs in PRE 10

This is a very old story: Stop markers work only in the preview mode, but not from a burned blu ray disc. Still in 10, shame on Adobe!
Regards
Andreas

Andreas
Thank you again for the follow up which is important to us all.
Contrary to your report, I have found no evidence that stop markers in a Premiere Elements 10 AVCHD DVD are recognized at its computer playback of the ACVHD DVD. As I have said, I do not have a TV Blu-ray player, PS3, or the like, and I have not looked into non computer playback for the Premiere Elements 10 AVCHD DVD. So, what is the key difference between your YES to stop markers working in your Premiere Elements 10 AVCHD DVD playback and my NO to stop markers working in my Premiere Elements 10 AVCHD DVD playback. The question sent me back to Premiere Elements 10 to explore the situation further based on points that you made in your last post.
No stop markers in a Premiere Elements 10 AVCHD DVD were recognized during its computer play back with PowerDVD 9 (part of the software that came bundled with the Blu-ray burner). So, the version of computer player is one difference between us, you with PowerDVD 11 and me with PowerDVD9. I have found no settings in PowerDVD 9 that would impact the recognition of stop markers in the Premiere Elements 10 AVCHD DVD at its play back. And, PowerDVD 9 does recognize stop markers in Premiere Elements 10 DVD-VIDEO on DVD. Therefore, I am tentatively concluding that there is no difference affecting this situation when PowerDVD 9 vs PowerDVD 11. If you see a special PowerDVD 11 setting related to this matter, please let us know.
More direct observations:
DID NOT MAKE A DIFFERENCE
a. NTSC vs PAL settings for project preset/Share/Disc/AVCHD/Preset
b. DVD-R (4.7 min/120 min, 16X) vs DVD-RW (4.7 min/120 min, 4X)
c. Blu-ray burner (Windows 7 64 bit) vs 2 different DVD burners (Windows XP 32 bit)
d. Windows 7 64 bit vs Windows XP 32 bit
e. Premiere Elements 10 (64 bit application, in Windows 7 64 bit) vs Premiere Elements 10 (32 bit application, when in other than Windows 7 64 bit)
It would be very helpful for others to contribute their observations on this matter.
ATR

Adobe Premier Elements 10 has stopped working error message/Audio issues

I'm working on a project for about a week. I almost finished it, "shared" it to my computer, and watched it thru windows media player. I thought of something else that I could add to the audio, so I went back into the project in PE10 and put small (2-3 seconds) audio clips on audio track 3. Once I did that, PE 10 would not allow me to put any audio effects on that track. (I went into some older longer projects that I have and it allowed me to put effects on any audio track).
So, I moved my short audio clips to the Narration and Soundtrack tracks. It finally highlighted the App;y button for the audio effects. Now, the problem is that I can't play or click onthe timeline or move the timeline indicator without PE10 closing out of my video. As soon as I try to do anything, it says "Adobe Premier Elements 10 has stopped working" and it closes the program.
I can open my other projects and everything seems to work fine on those and it doesn't close out, but it won't allow me to do anything in this particular project.
Again, I have been going into and out of the project for a week and all of the sudden it won't let me work on it. It's only about a 3 minute project, so I don't know why it would have trouble.
Oh, and it also un-rendered everything.
Any thoughts?
Thanks!

LOTS more information is needed for someone to try and help
These questions below may be for a different product... but the information you need to supply is the same, for the products you use
-http://forums.adobe.com/message/4200840
-http://forums.adobe.com/thread/416679
-http://forums.adobe.com/thread/419406

Installed new Premier Elements 12 and dymamiclinkmanager has stopped working

The Sw does not start at all I get several error messages:
Installed new Premier Elements 12 and dymamiclinkmanager has stopped working
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    dynamiclinkmanager.exe
Application Version:    6.0.0.0
Application Timestamp:    523cc6d3
Fault Module Name:    MSVCR100.dll
Fault Module Version:    10.0.40219.1
Fault Module Timestamp:    4d5f0c22
Exception Code:    40000015
Exception Offset:    0008d6fd
OS Version:    6.3.9600.2.0.0.256.48
Locale ID:    1035
and after those a Message:
Adobe Premier Elements 12 has stopped working
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Adobe Premiere Elements.exe
Application Version:    12.0.0.0
Application Timestamp:    523cd4d5
Fault Module Name:    dvamarshal.dll
Fault Module Version:    11.0.0.0
Fault Module Timestamp:    523cc62d
Exception Code:    c0000005
Exception Offset:    0000000000034961
OS Version:    6.3.9600.2.0.0.256.48
Locale ID:    1035
So did I purchase piece of crap, or what should I do to get the SW working?
Br
-H

First, note that this is a user-to-user forum. If you want to contact Adobe, you'll need to call or write them on their main site.
That said, as the note says at the top of the forum, you're going to have to provide us a lot more information if you want us to help you. "Stopped working" doesn't tell us much. Does this mean that it was working in the past but then stopped? What stopped? What did it do that it's not doing now? What were you doing when it stopped? Was it when you were adding video to your project, for instance?
What operating system are you using? If Windows, have you manually gone to Windows Update and made sure you've got the non-critical updates, which don't download automatically to your system? Have you ensured you have the latest version of Quicktime, per the program's requirements?
How fast is your processor, how much RAM do you have and how much free, clean, defragmented space is on your hard drive?
What model of camcorder is your video coming from and what format and resolution is it? Did you use Premiere Elements to get the video from your camcorder to your Premiere Elements project?

I am trying to make a time lapse video with Premier Element 13. When trying to publish it at about 15% of work done it stops and in a new screen it says an unknown error, what am I doing wrong?

I am trying to make a time lapse video with Premier Element 13. When trying to publish it at about 15% of work done it stops and in a new screen it says an unknown error, what am I doing wrong?

Click on the blue Internet Recovery in nbar's post. That is a link to what computers can run Internet Recovery.
Do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart and select Recovery Volume). Run Disk Utility Verify/Repair and Repair Permissions until you get no errors. Reformat the drive using Disk Utility/Erase Mac OS Extended (Journaled), then click the Option button and select GUID. Then re-install the OS.
OS X Recovery
OS X Recovery (2)
When you reboot, use Setup Assistant to restore your data.

Why does Premier elements keep stopping working?

Premier elements keeps shutting down with a message saying that it has stopped working and will find asolution to the problem on line but it never connects with anything nor does it provide any answers.

Garth,
What has happened is that recently, some camera mfgrs. have broken from long-established "standards," regarding their video output. We see more of this with less-expensive stills cameras, that also shoot video.
For decades, the standards for SD (Standard Definition) Video has been:
NTSC:
720 x 480 Standard 4:3 with a PAR (Pixel Aspect Ratio) of 0.9 (pixels are taller, than wide).
720 x 480 Widescreen 16:9 with a PAR of 1.2 (pixels are wider, than tall).
PAL:
720 x 576 Standard 4:3 with a PAR of 1.06 (pixels are wider, than tall, but not by much).
720 x 576 Widescreen 16:9 with a PAR of 1.422 (pixels are wider, than tall).
768 x 576 Square Pixel w/ a PAR of 1.00
With Stills, which usually use Square Pixels, the size of 640 x 480 works fine, but with Video, the cameras used non-square pixles, in the appropriate PAR. Camera mfgrs. got lazy, and just decided on their own, that they would not bother creating Video with rectangular pixels, like the video standards, and just use the 640 x 480 w/ PAR of 1.0.
Now, PrE 10 was coded, before this became so popular. It is also built around video standards, with output, such as DVD-Video the main focus.
If enough camera mfgrs. have begun producing cameras, that create video at the 640 x 480 w/ PAR = 1.0, then I feel that Adobe will include that Project Preset, and maybe as soon as PrE 11, due out in a few months.
PrPro handles such things differently, in that it offers a Custom Project/Sequence Preset, which allows the user to match the Project/Sequence to odd footage in most attributes. However, PrE does not offer such, and only addresses more standard formats. I have filed Feature Requests for that Custom Preset for about 5 years now, but so far, no-go. As PrPro costs about 6x what PrE does, there WILL be some differences between the two programs, and so far, this is one of them.
We will just have to wait and see what is introduced in the future - though by then, camera mfgrs. might go off on another tangent, and decide to use some other format and PAR for their cameras. Who knows?
Some users have had success at hacking PrE's Presets, to accommodate other formats (several such hacked Presets are listed in the Tips & Tricks sub-forum, with links to that work), but I have not seen one for 640 x 480 PAR = 1.0.
If one does mind either a bit of Scaling, and cropping of the Video Frame, or a little bit of distortion, they can use that footage in a Standard Preset, and just adjust it a little.
Good luck, and I hope that this explains why Adobe has not caught up to this deviation from the standards.
Hunt

Adobe Premier Elements 9 stopped working randomly, Please help!

Just recently when I try to open my Adobe Premier Elements 9 and an error message keeps popping up that says "We have detected an incompatible display driver, please update. HD Graphics 4400 3.0.0 - Build 10.18.10.3977." I went and updated the driver but every time I try to open Premier the pop up keeps popping up and when Premier does open, the video tracks on my timeline will not show on the play back screen so it makes editing impossible.
I have had this same Adobe Premier Elements 9 since 2011 and had no problems until about a few days ago.

If you are on Windows, it is VERY likely that a Windows update has changed something
Display driver & Baddriver http://forums.adobe.com/thread/1370916?tstart=0 may help
If you are on Windows, do you have dual graphics?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Why has my Premier Elements 8 stopped working?

Hello,
I have been using Premier Elements 8 for a number of years as it suits my requirements exactly. I now find it will not let me open any previous projects or create a new one, I get a message boxes saying either;
or
And then it does nothing.
I appreciate I am using an older version of Elements, as we are now up to Elements 13, but as I said earlier it suits me fine and does what I want. I just want to carry on using a product I have paid for and am perfectly happy with.
I have resorted to this owing to not being able to find a simple direct email address for Adobe. I am sure there are lots of Elements users out there who are very knowledgeable, friendly and willing to help but why can't I contact Adobe directly. It's their product, why do I have to complain in public - Hey, Guys at Adobe I would have liked to have kept it between us.
Many thanks in anticipation of any advice offered and apologies for sounding a little bit angry. Thanks.

melvyn hughes
This is not Adobe. Rather user to user. Visitors here like yourself. Classically, Adobe offers support for the latest version/purchased/registered. That is the way it is and has been.
Lots of troubleshooting paths to follow, but first the typical drill that I give Premiere Elements 8 users.
1. What computer operating system is your Premiere Elements 8 running on?
2. Are you running the program as the 8.0.1 Update?
3. Do you have the automatic background rendering and autoanalyzer disabled?
4. Does the problem exist with and without the antivirus and firewall(s) disabled?
5. Do you have QuickTime latest version installed on your computer with Premiere Elements 8.0/8.0.1?
6. Are you running the program from a User Account with Administrative Privileges?
Let us try the classical approaches and get more drastic, if necessary, as we proceed.
1. Delete the Adobe Premiere Elements Prefs file and, if that does not work, then delete the whole 8.0 Folder in which it exists
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
8.0
and in the 8.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 8.0 Folder
in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active
so that you can see the complete path cited.
2. If problem still exists,
a. Deactivate the program using an opened project's Help Menu/Deactivate. Close out of there.
b. Uninstall the program the usual Control Panel way.
c. Do a free ccleaner run through (regular cleaner and registry cleaner parts) to get rid of any leftovers from incomplete uninstalls reinstalls.
CCleaner - PC Optimization and Cleaning - Free Download
d. Install the 8.0.1 Update
Adobe - Premiere Elements : For Windows : Adobe Premiere Elements 8.0.1 update
3. If all else fails, create a new User Account with Administrative Privileges and install and run Premiere Elements 8.0/8.0.1 there.
We will be watching for your results.
ATR

How do I stop Photoshop Premier Elements repeatedly uninstalling itself?

Having got elements & Premier Elements 11 and fed in the Activation Codes Premier Elements insists on uninstalling itself after a few days. i've uninstalled both and reinstalled them but the problem reappears. Successful ideas on how I make it go away would be soooooo welcome
At a rough guess there is something in the Windows registry that is causing PE to be being treated as a trial copy

Could be your Windows System Restore trying to "protect" your start menu... Perhaps check that.
Mylenium

Adobe Premier Elements 7- crash-when burning says" Please insert a blank disk" and already a disk in

I have a Adobe Premier Elements 7. I have had a lot of problems with it of crashing and not burning.. I just had my computer wiped out and installed everything back on like windows xp service pack 3..etc. First I have Windows XP service pack 3 with an Intel Core 2CPU ,6400 @213GHz, 2.13 GHz, 1.98 GB of RAM. When I went into disk menus premier elements 7 crashes... why is that??? also I tried to burn a DVD and does the progress of burniing and almost done burning WHILE there is a dvd in the drive and says"Please insert a blank disk and click ok to burning" why doe sit do that also? I just had adobe reinstalled and my computer wiped out? Please respond and help.. I am using this program as a business of video editing and nee this solved.

Along with Steve's questions, let's talk about the process of Burning a DVD-Video.
From PrE, which is doing the authoring of the DVD-Video, the first thing that happens is a quick check of the Project and the Menu Set chosen. This happens in an instant. Next, the program must Transcode the Timeline to MPEG-2 that is fully DVD-compliant. This takes some time and is a very intensive process, stressing the computer, and also heating things up greatly. This process will often cause a poorly ventilated, or poorly cooled computer to crash with either a reboot, or a BSOD (Blue Screen of Death). Every component, save for the video card, will be stressed like few other programs can do. PrE uses a 2-pass Transcode, where it goes through the entire Timeline, and maps out sections with high motion, or great detail. It builds a "script" on how to proceed, and then goes back at the Timeline with that script, but also still looking for ways to improve things. This is about 90% of the entire Burn Disc process. Nothing has yet to be burned. Instead, files are created in the Scratch Disk folders. Now, the program takes those newly created MPEG-2 files, the Menus, and all navigation such as Markers, and assembles them into another working folder, in the full DVD structure of VIDEO_TS folder with the IFO, BUP and VOB's. When this is done, the actual physical Burn starts. This is quite a ways into the total process. It is at this point, that the program looks at the burner and the blank media, and not before.
When the program cannot get the necessary info from the burner, or the blank media, it will throw an error message, similar to yours. Also, "SenseCode Errors" usually indicate a problem with the burner, or the media.
Now, let's address this last bit. Is the firmware for your burner up to date? If not, update/flash the firmware. This will be available from your burner mfgr's. Web site. Next, what brand of blank media are you using? Verbatim and Taiyo Yuden are the most recommended brands. Memorex, TDK, newer Ritek and all store brands should be avoided at all costs. Last, is your burner a fully-certified multi-drive? If so, it should be able to handle +R, or -R media. What type are you using, and are you sure that this is blank media, and not a disc that you have already burned, or even attempted to burn?
Hope that we can stop the crashes, and get you to burning.
Good luck,
Hunt

Trouble with menus, scene markers and stop markers

I am using Adobe Premier Elements 7, and Vista home premium.
During playback:
Scenes selected from a main or a sub menu play fine, and then the project plays into the next scenes, without ever going back to the menu again. This happens with main menu markers, as well as scene menu markers.
If I try to change a marker to a stop marker, the project does return to the main/sub menu, but all of the scenes past the stop marker, are no longer on the main/sub menu.
When I change the stop marker back to a scene or main menu marker, the main/sub menu scenes show up again, and I am back to paragraph 1 above.
How the heck do I get the scenes to return to a main/sub menu using stop markers, and still have the scenes beyond the stop marker on the menu?
Any assistance would be appreciated. Thank you!

The answer is to use another DVD Authoring program. There are no sub menus available in Premiere Elements. This has been a long standing problem and most have went to Sony DVD Architect for their authoring software.
Check out Steve's tip on menu markers and see if there is something you might have missed. But I really think that you won't be able to do what you are trying to do, at least not in Premiere Elements.
http://videoinasnap.chuckengels.com/source/archive.htm
More help available at http://muvipix.com also, stop by and say hi :)

Error when starting a new project in Premier Elements 11

When I open Premier Elements 11 and select Video Editor - New Project, I keep getting an error that says, [..\..Src\Core\Preferences\cpp-338]. When I click on the Continue button, I get a Runtime Error and the application closes. It doesn't stop running, though. I have to stop it in the Task Manager Processes screen.
I have Windows XP SP3, and I have installed all the latest Windows updates, I have updated my Java version, I have defragmented my hard drive, I have run a disk clean up application, and I have uninstalled and reinstalled several times over with the DVD, and I have Quicktime installed with its latest updates.
I worked with an Adobe support tech yesterday who worked with my system a little, but he left me hanging and didn't call me back today.
I paid money for this application and desperately need it for my job. I hope someone can help me.
Thanks,
A very frustrated customer.

For Networked home folders (aka Personal folder), here's a work around script that you are free to use. (Based on AJohnF's suggestion.)
The Script verifies if the current domain user has an 'J' drive if not, it starts APE, if there is a home folder assigned to the domain user...
It temporarily changes the User Shell Personal folder registry.
Starts Adobe Premiere Elements and waits for it to close.
Once APE is closed it will change the registry back.
You can remove the ' in front of the msgbox lines to get prompts along the way for testing.
Create a new desktop shortcut that will point to the "Start Premiere 11.vbs" (or whatever you called it)
We deployed it via SCCM and replaced the existing desktop shortcut for APE with new shortcut. Deployment of script and desktop shortcut could be done via computer startup, preferences, SCCM it up to you.
Change the "J:\" and "J:\My Videos" to match your environment.
' Script based on Adobe forum post & PSSD Login Script
'http://support.muse.adobe.com/thread/1170813?start=0&tstart=0
on error resume next
Dim oFSO               'For folder creation
Dim objSysInfo, objShell, objNetwork
Dim strUserPath, objUser
Dim strHomeDrive
'WScript.Timeout = 5               '5 Second Timeout
'Create Objects
Set objShell = CreateObject("WScript.Shell")
Set objSysInfo = CreateObject("ADSystemInfo")
Set objNetwork = CreateObject("Wscript.Network")
Set oFSO    = CreateObject("Scripting.FileSystemObject")
Premiere = chr(34) & "C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe" & chr(34)
' User account info
strUserPath = "LDAP://" & objSysInfo.UserName
Set objUser = GetObject(strUserPath)
strHomeDrive = objUser.Get("homeDrive")
' Look for J drive
If strHomeDrive = "J:" then
'msgbox "Found J drive. Applying fix"
oFSO.CreateFolder "J:\My Videos"
objshell.RegWrite "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal", "J:\My Videos"
'msgbox "Starting " & Premiere
objshell.Run Premiere,0,1
' Waits for program to close then resets the Registry
objshell.RegWrite "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal", "J:\"
'msgbox "Registry Changed back to default"
Else
'msgbox "No network drive. Not Applying fix"
'msgbox "Starting " & Premiere
objshell.Run Premiere,0,1
'msgbox "Program Finished"
end if

Premier Elements 12 Cannot burn DVD Get error message of internal software failure

Cannot butn DVD with Premier Elements 12 Get error message of internal software failure.

Great news JMD103.
There should be a big red pop-up, when one adds a Stop Marker to the end of the Timeline, saying "Do NOT do that!" That Stop Marker will almost always yield a failed Project output to DVD.
Good luck, and happy editing,
Hunt

Premier Elements 13 Organizer Works. Editor doesn't. Log in doesn't work

I downloaded and installed Premier Elements 13 last night. In using it today, Organizer works, but when I select Editor, I am required to log in to my account to activate it. When I do so, then I eventually reach the agreement to terms page, accept it but Editor still doesn't work. Contacted Chat and had an extremely humourous but extremely frustrating chat before the chat stopped working (??????) Here is a copy and paste of the chat up until Chat stopped working:
Here is my chat at the last point I saved a copy......
Thank you for contacting Adobe.
A representative will be with you shortly.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Amit Kumar.
Amit Kumar: Hello! Welcome to Adobe Customer Service.
Gordon Stogre: I tried the forums but no one had replied for the last 2 hours. Experts must be on vacation.
Gordon Stogre: Hello Amit. Are you there?
Amit Kumar: http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=us
Gordon Stogre: Do you want me to click on that link?
Amit Kumar: Yes
Gordon Stogre: Why?
Amit Kumar: Download it again from this link.
Gordon Stogre: I've already downloaded and set up Premier Elements 13.
Gordon Stogre: That was last night
Gordon Stogre: Why?
Amit Kumar: Download and install itagain from this link.
Gordon Stogre: It took about 2 hours to set it up on a fast internet connection
Gordon Stogre: Why should I have to do it again. It is already set up and installed.
Gordon Stogre: The problem is with the Editor. The Organizer works correctly.
Amit Kumar: There is some issue with the software.
Gordon Stogre: What is the issue. Please explain
Amit Kumar: Some files did not download that's why it is not working.
Gordon Stogre: Are you saying that the Adobe file download is faulty?
Amit Kumar: Yes
Gordon Stogre: Everything downloaded correctly and it installed correctly
Amit Kumar: Ok
Amit Kumar: One moment while I transfer you to the specialist that can assist you.
Gordon Stogre: I want a refund on what I paid for Premier 13. This is ludicrous that I should have to spend this much of my time downloading and installing.. I want it free now.
Gordon Stogre: This is absolutely ridiculous that Adobe uploaded a faulty software. My time is extremely valuable.
Amit Kumar: I have arranged refund for this product.
Gordon Stogre: I have spent a total of 6.5 hours downloading, setting up and installing and then trying to get it working.
Gordon Stogre: But I still want to use this product with the properly working software. Is my licence still valid if I download and reinstall it?
Amit Kumar: I have arranged refund for this product now.
Gordon Stogre: WILL I STILL BE ABLE TO USE IT ????
Gordon Stogre: Will my licence that I purchased for Premier Elements 13 still be valid???
Gordon Stogre: I want to use it but am very frustrated and annoyed by the problem.
Amit Kumar: You will not be able to use it.
Gordon Stogre: I NEED TO USE IT !!!
Gordon Stogre: Do you understand?
Gordon Stogre: I want a refund and an operating version of Premier 13.
Amit Kumar: But I have arranged refund for this product now.
Gordon Stogre: Please escalate this to your supervisor if you are not able to do this.
Gordon Stogre: Or I will publish this all over internet
Amit Kumar: Would you mind waiting for 2 - 3 minutes while I research on this issue?
Gordon Stogre: I will wait
Gordon Stogre: 6:13 local time now. About 9 minutes since you asked me to wait...............
This continued on until 6:39 when the supervisor told me he was transferring it to "the group that could help me with this issue" Then the chat shut down.

Oldcameraman
At the forum level, there is no instantaneous reply. And, there is no "how long before I get someone to post in my thread" expectation.
This is not Adobe. Rather user to user. Although I personally try to see that every thread has a viable reply before the end of the day, there are no guarantee how long it will take for a thread to be answered with some information that may actually help you resolve your particular issue. I am not affiliated with Adobe in anyway. Just a user with an overactive troubleshooting gene.
From what you wrote, you no longer have a purchased product. You demanded your money back from Adobe via its Adobe Chat, and you got what you demanded, that is, your money back request put into action. So, I am not sure what you are left to work with.
If you purchased from an online download from Adobe and the install apparently did not take, then it is not unreasonable to be asked to uninstall/reinstall the program with antivirus and firewall(s) disabled. That may or may not help. There are certain troubleshooting drills that need to be followed as one systematically goes through the progress of ruling factors in or out of the problem equation.
Part of the drill might have included:
a. What computer operating system is your Premiere Elements 13 running on?
b. Does the problem exist with and without the antivirus installed?
c. Are you running the program from a User Account with Administrative Privileges and with Run As Administrator applied to the desktop icon?
d. Is your video card/graphics card up to date according to the web site of the manufacturer of the card? How many video cards/graphics cards does your computer use, 1 or 2?
e. Is your computer connected to the Internet?
f. Is the latest version of QuickTime installed on your computer along with Premiere Elements 13?
g. Other
But, none of the above is going to be of use if you do not have a purchased copy of Premiere Elements 13 to work with. You need to sort out your Adobe situation with Adobe.
We will be watching for your progress. We want you to succeed.
ATR

Exit Code 7 for Adobe Premier Elements 10

I cannot install Premier Elements 10 on my Mac. I have tried many times and it's getting frusterating. I keep recieving this message:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s), 7 warning(s)
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failed
I have a package that is for both the Photoshop and the Premiere Elements and I was able to download the Photoshop part but the Premier Elements part will not install all the way. Every time, it gets to about half way done and then it ejects the disk. I am using disk 3.. am I using the wrong disk? What's wrong? I am desperate.

Here is the solution from Adobe- Adobe patched a fix for this exact issue:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5323
The only problem you will encounter is that Apple will not let you run this fix- you will have to force it to overide the security setting; just read the directions and click on the question mark for the help. stop when you get to INSTALL on the CD then run the adobe patch- it will get a little confusing but keep trying. i will confuse it more if i keep typing. good luck ! it will work !

Stop markers in Premier Elements 11

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