Stop NAL from going offline?

We've got a few remote (notebook) users who use a VPN (Cisco) to connect
to our network via their high-speed ISP. In the cases of many in one
geographical area, their NAL goes into offline mode, and stays that way
until a human sets it back to online mode. Needless to say, this isn't
what we need, and it's starting to bite us as updates aren't received by
users.
1. What causes NAL to go offline? Can communications problems (ISP
problems) cause this? Can a rogue app do this? Or, is this a human issue?
2. Is there a hack that will make sure it's online when the computer is
rebooted, or lengthens the time before it goes offline, or perhaps even
makes it impossible to move it to offline mode?
Thanks!
Tim Wohlford, CNE

Tim,
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posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
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