Storage not upgraded despite paying already

I selected to upgrade by 10GB and paid £14.  It was done via iPad.  I checked my bank balance and the payment was taken immediately.  But I have not received any notification or confirmation that my iCloud storage has been upgraded from 5GB to 15GB.  I tried in vain to find support and email address to make complaint to Apple.  I got reply from iTunes Support and Store Support saying they were unable to assist me and they pointed me to contact iCloud Support.  Their support is BS and unable to find the correct channel or contact to make complaint.
Any advice will be appreciated. Thanks.

To contact  Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free email services - there is officially no free support and you may be asked to pay a fee: if so you should point out that this is a matter of a service which has been paid for apparently not working and that they are obliged to sort it out without charging you.

Similar Messages

  • SSM-20 Can not upgrade software on the sensor

    Hi,
    I am trying to upgrade a sensor on IPS-SSM-20 and have "errInUse-An Upgrade is already in progroess" error.
    Can I do anything to fix that or my only way out is to reboot a module ?
    P.S. Two modules are  instaled on ASA-5520 - HA pair with multiple context.
    Thanks,
    Vlad

    Hello,
    I don't have option "debug module". Only debug option is to " debug module-boot"
    This is SSM-20 on ASA 5520.
    I forgot to mention that whole problem started when I acidentaly tried to upgrade sensor on a diferent module with a sign. version that already exist on the sensor. Erros was like"can not upgrade because version already exist on the sensor"
    After that I was not able to "kill" that process.
    Thanks,
    Vladimir

  • HT4847 if i already have paid for 10gb of storage how do i pay just the difference to upgrade?

    I need more storage but dont want to pay 40 a year when i aleady paid 20. How do i upgrade without paying twice

    The disc you used would have been the install disc that came with your Mac. These can only be used on that as they are made for that specific model.
    Make sure your machine meets requirements
    Macs with an Intel Core 2 Duo, Intel Core i3, Intel Core i5, Intel Core i7, or Xeon processor.)
    At least 2GB of RAM
    Mac OS X 10.6.6 or later (Mac OS X 10.6.8 is recommended)
    7 GB of free hard drive space is recommended
    Once you've purchased it would be a good idea to create a bootable DVD or USB
    http://www.macworld.com/article/161069/2011/07/make_a_bootable_lion_installer.ht ml
    But you can also go into the purchased section and download again

  • I'm trying to downgrade my icloud storage; however, my MAC book will not upgrade pass 10.6.8 and I don't have my iphone anymore.  If there another way for me to do this?

    I'm trying to downgrade my icloud storage; however, my MAC book will not upgrade pass 10.6.8 and I don't have my iphone anymore.  If there another way for me to do this?  I've tried everything I can find online and of course my coverage has expired and can't call the support team.

    Hello Lara,
    have you already called Apple and explained your current situation, because I don't see a way to downgrade your storage plan with a Mac only running Snow Leopard and without a iOS device running at least iOS 5.
    Best regards.

  • My iTunes says I owe $5.25 for songs that I have already paid for and am not going to pay for again but I want to get some apps from the store and now there's a hold on my account. Who do I talk to get the hold taken off

    I explained it most in my question but I am getting charged double for songs that I have already paid for and am not going to pay for twice because that is messed up. But I want to get some apps from the store and it wont let me because of $5.25. Who can I talk to about resolving this issue?

    You're right, it would have been covered under warranty. But because of the user damage, chances are there's a 200-something dollar fee . If you explain to them that it had a defect previously, they might replace it for you at no charge. **MIGHT**. But they would have to believe that it had a defect previously.

  • HT4847 my iphone storage is full and I do not have enough storage for upgrades or to take photos/videos, etc. My icloud is on for photos/videos. Can I safely delete them on my phone to make storage room knowing I can access them on my icloud?

    My iphone storage is full and I do not have enough storage for upgrades or to take more photos/videos, download apps, etc. I do have my photos/videos ON for icloud sync but not sure if I can safely delete them from my iphone to make room. And if I can delete them from my phone how do I access them on my icloud? I logged in for the first time and do not see where to access photos/videos?

    You can't just store photos on icloud.  They can be included as part of a backup or when using photo stream to sync photos from one device to another, but 1) photo stream keeps photos for up to 30 days after which they are deleted from the servers, and 2) never rely on a backup to icloud as a way of storing photos.  (When photos are deleted from the device, they are no longer on recent backups, and older backups get deleted in short time.)
    When it comes to photos, users should sync them to a computer for archiving.  Then they can delete the photos from the device, as the computer will have copies.
    Photos in backups on icloud cannot be viewed on icloud.
    Read this...  import photos to your computer...
    http://support.apple.com/kb/HT4083

  • I damaged my iphone 5 and have been sent a new one, but i do not have enough storage to back up my phone and do not want to pay for more storage. can i get all of my contacts, photos, etc. on my new phone just by logging into my icloud account?

    i damaged my iphone 5 and have been sent a new one, but i do not have enough storage to back up my phone and do not want to pay for more storage. can i get all of my contacts, photos, etc. on my new phone just by logging into my icloud account?

    Not photos, just data synced with iCloud shown in Settings>iCloud.  If you don't have sufficient storage to back up to iCloud, back up to your computer instead using iTunes (connect you phone to your computer, open iTunes, click on the name of your phone in iTunes, go to ths Summary tab of your iTunes sync settings and click Back Up Now).  Also transfer your purchases to your iTunes library (connect your phone to your computer, open iTunes and go to File>Devices>Transfer Purchases). If you have photo stream photos older than 30 days tha you wan to save, save these to your camera roll before backing up (tap Select, tap the photos, tap the share icon -- box with upward facing arrow, then tap Save to Camera Roll).
    When setting up your new phone, when given the option choose Restore from iTunes Backup and restore the backup you made earlier.

  • I can not upgrade from version 9.1.5 to 9.2.3 on my IMAC free?? I have to pay for this upgrade?

    I can not upgrade from version 9.1.5 to 9.2.3 on my IMAC free?? I have to pay for this upgrade?

    That is a free update (not an upgrade) what happens when you try? How are you trying to update? did your Mac come with restore disks or did you download software form teh App Store? Have you logged onto the App store and checked purchased software for updates?
    LN

  • I purchased a book, payed for it but it will not play despite the cover page showing up in ITunes books.

    I purchased a book, payed for it but it will not play despite the cover page showing up in ITunes books.

    Did you accidentally buy an ibook?
    If so, these are print books that you read on your iphone/ipod touc/ipad.

  • I want to upgrade my account to include illustrator but do not want to pay full price for both photoshop and illustrator.  How can I accomplish this?

    I want to upgrade my account to include illustrator but do not want to pay full price for both photoshop and illustrator.  How can I accomplish this?

    Photography plan is $9.99 and any added single subscription is $19.99
    Cloud Plans https://creative.adobe.com/plans

  • Why can I not upgrade my iCloud storage on iOS

    Why can I not upgrade my iCloud storage on iOS

    Hard to say why that would be.  Suggest you contact iTunes store support for help with this: http://www.apple.com/emea/support/itunes/contact.html.  They normally deal with iTunes and app store issues, but they should be able to tell you if there's an issue with your iTunes account that is preventing the purchase and how to correct it.

  • HT5503 I have paid to upgrade storage but I can not upgrade to ios 6

    I have paid to upgrade storage but I can not upgrade to ios 6 please help

    You're welcome.
    When I now try to update the software via my phone it is saying I need 2.5GB of storage to download software but the additional storage is showing on iCloud.
    To download the software on your iPhone, which is not related to your iCloud storage capacity. This has to do with the amount of free storage space on your iPhone.
    You need to free up some storage space on your iPhone. If you have any movies or TV shows avaialble on your iPhone, the fastest way to free up some storage space is by deleting a movie or two and the same for TV shows, and/or remove some music, and/or some apps that you rarely if every use. After iOS 6 is installed, you can re-transfer the movies or TV shows, or music and apps.

  • HT1937 I recently tried to manage my storage by upgrading my plan to a 20GB and was charged but plan does not show changed

    I recently tried to manage my storage by upgrading my plan to a 20GB and was charged but plan does not show changed

    i have the same problem. I recently tried to manage my storage by upgrading my plan to a 20GB and was charged but plan does not show changed. At this time does not changed my plan yet. I have the reference number of the bank for the transaction.
    <Email Edited by Host>

  • HT5527 What will my iCloud storage capacity be after the extension if I do not upgrade?

    What will my iCloud storage capacity be after the extension if I do not upgrade?

    If you do not upagrede it will be 5GB, the free plan.

  • I am trying to now install a free trial of indesign because despite paying $50+ a month for this supposed service I cannot open an indesign file I've been sent and need to do work on it urgently. I have now signed in again for a free one month trial and i

    i am trying to now install a free trial of indesign because despite paying $50+ a month for this supposed service I cannot open an indesign file I've been sent and need to do work on it urgently. I have now signed in again for a free one month trial and it claims to be downloading but this is not happening at all. I am on a Macbook Air and Abobe for my $600 a year membership you have totally ruined by Friday night. If there's a human being out there at Abode please respond now

    Hi,
    If you have already subscribed to the membership, please follow the help document below:
    https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    Regards,
    Sheena

Maybe you are looking for