Storage values under about this mac displaying incorrectly, but amount of space used IS correct. Any ideas?
I noticed recently that the "storage" under "about this mac" is displaying incorrectly. It doesn't show the correct values for my photos, videos, and audio files. It classifies this data under "other". I have been searching all over the internet, I went to the Apple genius bar yesterday and they recommended I re-install OSX. I did and it still shows up incorrectly. They were baffled, said they never really came across this issue. I have tried re-indexing spotlight, that didn't seem to help.
The amount of storage used IS correct. It just doesn't show up under the correct categories in storage, under about this mac. Also, the computer seems to work fine. No real issues. It's a mid 2012 MBP. 500gb hard drive. Most recent OSX is installed.
I DO NOT think it is local snapshots, cause my backups category is small and the amount of space used and free is correct. I have downloaded omnidisk sweeper to confirm this.
I have seen a few posts on here and around the web referring to this, but no real answers. I have also reviewed Pondini's info on this to no avail.
Does anyone have any ideas?!?!
Also,
I had installed a version of parallels with windows 7, but deleted it. Would parallels be causing my computer to index incorrectly? I I used appcleaner to delete all the parallels files so I do not have it anymore.
Similar Messages
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I just upgraded to Yosemite. Now when I try to open one particular document in Excel, I get a message that there's not enough memory. I can open other documents. The document I can't get to is the spreadsheet of my passwords. Go figure. When I check the storage under "about this Mac" it says I have 150 GB of 249 GB. I have a MacBook Air. Help please. Thanks, Connie
I just upgraded to Yosemite. Now when I try to open one particular document in Excel, I get a message that there's not enough memory. I can open other documents. The document I can't get to is the spreadsheet of my passwords. Go figure. When I check the storage under "about this Mac" it says I have 150 GB of 249 GB. I have a MacBook Air. Help please. Thanks, Connie
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When I look at the storage on my Mac under about this Mac, what is included in the "other" category?
When I look at the storage on my Mac under about this Mac, what is included in the "other" category?
Hi, just about everything else...
OmniDiskSweeper is likely the easiest/best, and is now free...
http://www.omnigroup.com/applications/omnidisksweeper/download/
And if needed, you can use Terminal to run it in admin mode to see files/folders your user can't see...
http://www.macobserver.com/tmo/article/how_to_recover_missing_hard_drive_space/ -
Are you supposed to see the 9600gt under "about this mac"?
Hi!
My girlfriend had a problem (black screen) with her unibody MBP 2,8ghz with dual Graphic card. She went to the apple store where they reset the SMC. The laptop worked again after that.
However when we look at "about this mac" we only see the 9400M and NOT the 9600GT. Yes we allready switched over to "best performance".
Is this normal? Or would this indicate that even though the laptop works again, the dedicated Graphic card doesn't?
Is there another way to know what Graphic card you are using?
Please let us know...Yes, you should see both GPUs listed under System Profiler > Hardware > Graphics/Displays. If you don't, go back to the Apple Store and consult a Genius.
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I am trying to connect to apple support and it keeps asking me to put in the SN of my MAC and when i do it says that the SN is invalid I am putting in the SN from about this mac and it is the same as the one on the bottom of the MAC any ideas ?
Did you purchase this product direct from Apple online, in an Apple Store, or through a third-party authorized reseller? Or did you buy it from an original owner whose Applecare plan was supposed to be transitioned to a new owner, by them?
Do you have an original shipping carton the unit arrived in?
If the product was a retail 'open carton' purchase and no
back-track is possible, contact the reseller.
And if the computer had seen a major service with logic
board replaced, etc, it may have other issues with serial
number vs one they may have assigned it. Usually a
new logic board may have the SN flashed or if a unit
was determined to be a reman, a new # assigned. But
that would appear in System Profiler, if officially reman.
If you registered a product anywhere with Apple, it would show on a web page along with its serial numbers, going back several years, at this page after you log in there.
https://getsupport.apple.com/GetproductgroupList.action
A blue text with triangle See all products and services opens an Apple ID
sign-in window, then the page changes to show your items & info about them.
If you run the serial number through online Lookup, what appears?
http://www.powerbookmedic.com/identify-mac-serial.php
Not sure if this helps, 'your product' should appear - if registered.
Good luck & happy computing! -
I am trying to create enough space to load Yosemite.
I currently have about 5.4gb of unused space.
I have deleted about 70gb of movies (all movies from the "files") but still show some 60gb of movies under "storage" in "about this computer". I have no idea where these could be.
There is also about 150gb of "other" that cannot be all the files (I do not have that many )
Would be grateful for suggestions on how to create more space on my computerJeff Cane wrote:
I am trying to create enough space to load Yosemite.
I currently have about 5.4gb of unused space.
I have deleted about 70gb of movies (all movies from the "files") but still show some 60gb of movies under "storage" in "about this computer". I have no idea where these could be.
There is also about 150gb of "other" that cannot be all the files (I do not have that many )
Would be grateful for suggestions on how to create more space on my computer
Have you emptied the trash since deleting files?
How many files are on your computer, I would dare to guess that you, just like me, don't actually know that. The 150GB are files on your computer (regardless of whether you think they are not) the next step will be to identify them. -
I am running Mavericks on my macbook air. I had approx 17gb of movies which I transfered to my external drive and then deleted them. When i checked my storage space in 'about my mac' it says i have 17.5gb remainin which should read around 35gb. When i open up finder and click the 'i' tab on my hdd it says there is 35gb remaining which is as it should be. Please help, it's doing my head in. I never had any dramas running mountain lion!
If you have Time Machine turned on, the difference could be the Local Backups the system is storing temporarily until you sync to your Time Machine backup drive. Sice those files are "low priority" and will be overwritten by the user if required, the Finder does not acknowledge them as "used". However, the profiler will count them as used.
See if syncing yoru Time Machine "resets" for the one showing less space available. -
'About this Mac' displaying definitely wrong disk storage of Apps
Hey guys,
My MacBook Pro is 15 inches late 2013, and recently I found it has some issues on displaying the disk storage.
As seen above, 'Apps' has 936.23GB which is definitely wrong!
Could someone explain this kind of issues?
Please help...Well it just happened again, what is causing this, Spotlight? And this time I have a total different amount of apps all over sudden.
At least I did the screenshots this time. And the screens to show you that, even if I follow your steps after removing it from the privacy tab, I get nothing, even if I type indexing. I did see what you mean with the progress bar in spotlight on a screenshot online, but he didn't even need to type indexing he could type anything and it would show a progress bar. But for me that's not the case as you can see. Could an application be causing this? I'm disappointed that this came back this quick. Anyway as for my other question you can see that I am missing the memory tab if anyone knows why that is, I think my brother has the same OS version installed and its still showing for him.
Of course I am missing the screenshot with the removed applications folder but I didn't want to put more screens in here for an obvious step, I just added the one with apps in privacy to show that I am on the right page and doing the right thing in order to start a re-indexing.
Another question, can I throw in the whole Macintosh HD, because I get a warning when I try to do so... -
I can't find the serial number for my mac after getting a new logic board on recall for my macbook pro.
You can open System Profiler and see if it contains your serial number.
Or have the computer near a previous connected Wifi or on a Ethernet cable to your router.
Reboot holding the D key down for like what would appear to be 10 minutes until Hardware Test appears on the screen.
You can run a test if you wish.
There is a pane at the top if selected will give you your new serial number.
You also can use Terminal
You can quickly retrieve any Macs serial number via the command line by using the following command string:
system_profiler |grep "r (system)"
The command results will look something like this:
$ system_profiler |grep "r (system)"
Serial Number (system): C24E1322XXXX
If that fails you can give them your MAC address which is unique to each machine and there are records at Apple with it.
Open Utilities > Terminal. Copy, paste and press enter:
For your computers Ethernet (wired) MAC address: ifconfig en0 | grep ether
For your computers Airport (wireless) MAC address: ifconfig en1 | grep ether -
I'm nearly out of storage and want to clean up my computer. I don't understand what "other" means. The bulk of my storage is taken up in that category. I want to be able to use an external drive back up but want to delete old and useless stuff first. Can you please explain what "Other" may mean? I've already purchased all the extra storage that this 2007 iMac can hold.
Thanks!Some explanations of other:
http://pondini.org/OSX/DiskSpace.html
http://pondini.org/TM/30.html
https://discussions.apple.com/docs/DOC-5142
One of the biggest is trash make sure it is emptied, also iPhoto trash must be sent to the regular trash, in iPhoto open the trash click command a to select everything in there, press shift command delete to send it to the trash.
Then from finder shift command delete to dump the regular trash.
If you have alot it may take a while.
Hope this helps -
Storage Info From About This Mac Hasn't Reflected my 58GB Deletion
I deleted all my photos and videos (45 GB and 13.8 GB respectively) from my Macbook Air running OS/X Yosemite 10.10.2
How come my storage details haven't updated?
The photos and videos were original content which I deleted from iPhoto using the Apple Key + ALT + Delete combo-key. Also, I did this so I can upgrade to 10.10.3 which apparently needs 7GB of storage which I wouldn't have had without deleting my photos and videos. And I still don't have that storage amount because my deletions aren't reflecting. There's nothing to empty in the trash too.
Thank you for your time and assistance.Try logging out and back in.
If no joy, log out and back in as a different user, creating one if need be.
Joe -
Storage says there's 46.34GB free but when I try to download things, I'm apparently at capacity. I'm erasing the free space now in the hopes that that helps, but there is still the problem of 66.75GB of "other" listed in storage that I want to take care of. Any help is appreciated!
Chris , thanks for the prompt reply. The dvd was produced by a third party that I found on line . I had a number of old mini digital video cassettes from a Sony Handycam. I can play the DVD's on my laptop but I can't edit them on iMovies to delete a lot of the rubbish on them. I have five DVD's and three downloaded without any problem but the last two are according to iMovies non importable.
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How can i understand what is "other" in the storage menu in "about this mac"?
Hello everyone ,
I was wondering how you can understand what from the section "other" in your storagemenu is formed?
Like mine is 144 GB more than music, movies, pic etc. and its very strange
Thanks
StefyTry OmniDiskSweeper:
http://omnigroup.com/more
Matt -
When I use netflix thru apple tv, and want to buy a movie or tv show, it keeps coming up with the message to go to iStore online and update my payment information. I have done it over and over again and even deleated the info and re entered it. Still keeps coming up with the same message. Any ideas??
Movies are not bought via Netflix, then are rented or borrowed.
For iTunes account issues, contact iTunes Customer Support. -
When I open about this mac -> more info and I switch through the tabs (display,memory,storage,support,service) it lags (fps drops, animation looks choppy not smooth) even though all the mac (programs , interface ) works smooth . Why does this happen? (over 300 gb free,same programs installed,free desktop-downloads -no garbage there- everything neat and tidy.) Need some help. Only there it the animations goes like 2 fps and is not smooth. I do not understand why because the programs are the same so its the usage. Nothing is changed, yet i experience this little issue for a couple of days.
OK, I'm confused. When I do About this Mac > More Info in OS10.9, I don't see any animation other than the window resizing. Is that the animation you are describing?
Which if any of the following apply to your computer:
1) Are you running any anti-virus/internet security applications?
2) Are you running any "cleaning/tune-up/optimizations" applications?
3) Any peer-to-peer or torrent downloading software?
4) Any third-party disk backup software that came bundled with an external hard drive?
5) Any online backup scheme other than iCloud (Carbonite; GoogleDrive; MS One Drive)?
6) Did your financial institution ask you to install Trusteer EndPoint Protection (also known as Trusteer Rapport)?
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