StorE Alu2 HDD with many bad sectors, How to claim warranty

My external StorE ALU2 hdd contains of many bad sectors.
This is my backup disc which is always in a safe.
How can I determine if I still have warranty and what is the procedure to claim warranty?
Thanks for your prompt reply

There are to many to be repaired.
The drive comes to a complete stop when certain files are accessed.
I'm lucky that I always have 2 backup drives, just for this purposes.
I will contact Toshiba in the Netherlands
No online procedure. Western Digital had a perfect service, where they ship a new disk, and in the same box you can return the broken disk.
In case you do not return the disk, they charge your creditcard for a certain amount.
Thanks

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Toshiba DT01ACA050 too many bad sectors on first 5 months

Hi Good day,
I bought a toshiba internal drive 500gb(sealed) from my friend but after weird behavior on my pc I found out that it has too many bad sectors detected by HD tune pro and HDsentinel. He insisted that the drive is in good condition because it was
sealed thus he don't cover it for personal warranty and further instructed that I must be the one to RMA it but dont know how I live in the Philippines and don't have experience rma'ing a hard drive yet. Also it's weird coz it shows a different product model (Hitachi) instead of Toshiba DT model as seen on my hard drive cover.
Win7 32bit
foxconn h55
core - i3
tru rated power supply 500w
other hdd wd 500gb
*Additional info
Hard Disk Summary
Hard Disk Number,0
Interface,"S-ATA Gen3, 6 Gbps"
Disk Controller,"Standard Dual Channel PCI IDE Controller (ATA) [VEN: 8086, DEV: 3B20]"
Disk Location,"Channel 1, Target 0, Lun 0, Device: 0"
Hard Disk Model ID,Hitachi HDS721050DLE630
Firmware Revision,MS1OA650
Hard Disk Serial Number,MSK423Y20Y68LC
Total Size,476937 MB
Power State,Active
Logical Drive(s)
Logical Drive,H: [MUSIC-MOVIES-BACKUP]
Logical Drive,H: [MUSIC-MOVIES-BACKUP]
ATA Information
Hard Disk Cylinders,969021
Hard Disk Heads,16
Hard Disk Sectors,63
ATA Revision,ATA8-ACS version 4
Transport Version,SATA Rev 2.6
Total Sectors,122096646
Bytes Per Sector,4096 [Advanced Format]
Buffer Size,23652 KB
Multiple Sectors,16
Error Correction Bytes,56
Unformatted Capacity,476940 MB
Maximum PIO Mode,4
Maximum Multiword DMA Mode,2
Maximum UDMA Mode,6 Gbps (6)
Active UDMA Mode,6 Gbps (5)
Minimum multiword DMA Transfer Time,120 ns
Recommended Multiword DMA Transfer Time,120 ns
Minimum PIO Transfer Time Without IORDY,120 ns
Minimum PIO Transfer Time With IORDY,120 ns
ATA Control Byte,Valid
ATA Checksum Value,Valid
Acoustic Management Configuration
Acoustic Management,Not supported
Acoustic Management,Disabled
Current Acoustic Level,Default (00h)
Recommended Acoustic Level,Default (00h)
ATA Features
Read Ahead Buffer,"Supported, Enabled"
DMA,Supported
Ultra DMA,Supported
S.M.A.R.T.,Supported
Power Management,Supported
Write Cache,Supported
Host Protected Area,Supported
Advanced Power Management,"Supported, Disabled"
Extended Power Management,"Supported, Enabled"
Power Up In Standby,Supported
48-bit LBA Addressing,Supported
Device Configuration Overlay,Supported
IORDY Support,Supported
Read/Write DMA Queue,Not supported
NOP Command,Supported
Trusted Computing,Not supported
64-bit World Wide ID,0050A3CCCD7F5346
Streaming,Supported
Media Card Pass Through,Not supported
General Purpose Logging,Supported
Error Logging,Supported
CFA Feature Set,Not supported
CFast Device,Not supported
Long Physical Sectors (8),Supported
Long Logical Sectors,Not supported
Write-Read-Verify,Not supported
NV Cache Feature,Not supported
NV Cache Power Mode,Not supported
NV Cache Size,Not supported
Free-fall Control,Not supported
Free-fall Control Sensitivity,Not supported
Nominal Media Rotation Rate,7200 RPM
SSD Features
Data Set Management,Not supported
TRIM Command,Not supported
Deterministic Read After TRIM,Not supported
S.M.A.R.T. Details
Off-line Data Collection Status,Successfully Completed
Self Test Execution Status,Successfully Completed
Total Time To Complete Off-line Data Collection,4444 seconds
Execute Off-line Immediate,Supported
Abort/restart Off-line By Host,Not supported
Off-line Read Scanning,Supported
Short Self-test,Supported
Extended Self-test,Supported
Conveyance Self-test,Not supported
Selective Self-Test,Supported
Save Data Before/After Power Saving Mode,Supported
Enable/Disable Attribute Autosave,Supported
Error Logging Capability,Supported
Short Self-test Estimated Time,1 minutes
Extended Self-test Estimated Time,74 minutes
Last Short Self-test Result,Never Started
Last Short Self-test Date,Never Started
Last Extended Self-test Result,Never Started
Last Extended Self-test Date,Never Started
Security Mode
Security Mode,Supported
Security Erase,Supported
Security Erase Time,98 minutes
Security Enhanced Erase Feature,Not supported
Security Enhanced Erase Time,Not supported
Security Enabled,No
Security Locked,No
Security Frozen,Yes
Security Counter Expired,No
Security Level,High
Serial ATA Features
S-ATA Compliance,Yes
S-ATA I Signaling Speed (1.5 Gps),Supported
S-ATA II Signaling Speed (3 Gps),Supported
S-ATA Gen3 Signaling Speed (6 Gps),Supported
Receipt Of Power Management Requests From Host,Supported
PHY Event Counters,Supported
Non-Zero Buffer Offsets In DMA Setup FIS,"Supported, Disabled"
DMA Setup Auto-Activate Optimization,"Supported, Disabled"
Device Initiating Interface Power Management,"Supported, Disabled"
In-Order Data Delivery,"Supported, Disabled"
Asynchronous Notification,Not supported
Software Settings Preservation,"Supported, Enabled"
Native Command Queuing (NCQ),Supported
Queue Length,32
Disk Information
Disk Family,Deskstar 7K1000.D
Form Factor,"3.5"" "
Capacity,"500 GB (500 x 1,000,000,000 bytes)"
Number Of Disks,1
Number Of Heads,1
Rotational Speed,7200 RPM
Rotation Time,8.33 ms
Average Rotational Latency,4.17 ms
Disk Interface,Serial-ATA/600
Buffer-Host Max. Rate,600 MB/seconds
Buffer Size,32768 KB
Drive Ready Time (typical),? seconds
Average Seek Time,? ms
Track To Track Seek Time,? ms
Full Stroke Seek Time,? ms
Width,101.6 mm (4.0 inch)
Depth,147.0 mm (5.8 inch)
Height,26.1 mm (1.0 inch)
Weight,450 grams (1.0 pounds)
Required power for spinup,"3,300 mA"
Power required (seek),7.0 W
Power required (idle),5.0 W
Power required (standby),2.0 W
Manufacturer,Hitachi Global Storage Technologies
Manufacturer Website,http://www.hgst.com

Hi! Sense no one is replying. If your getting bad sectors; it's time to save your data and replace your HD. It's only a matter of time before your HD fails.
Dokie!!
PS I'm feeling a little crazy tonight. Nice friend you have (not)
I Love my Satellite L775D-S7222 Laptop. Some days you're the windshield, Some days you're the bug. The Computer world is crazy. If you have answers to computer problems, pass them forward.

[SOLVED] Completly format a second HDD, and mark bad sectors.

Hi, all!
I couldn't see a more appropriate place to post this, as it didn't seem right to put it in 'Kernel/ Hardware'. My apologies if it is in the wrong place.
I have a second hard disk drive in my PC and when I use it, it occasionally gives 'bad sector' errors. The hard drive is not currently used, but until I buy a replacement, I was wondering whether it is possible to do a 'deep' format of the disk, which would mark bad sectors. These sectors could then be ignored by future installations.
Is this possible?
Would I have to do it as part of normal partitioning, ie, when setting-up ext4 partitions, etc?
I'd prefer to mark the sectors at a deeper evel, so I don't have to think about it when I do future installs on that disk.
Any help/ advice appreciated.
Chris.
Last edited by chris_debian (2011-02-06 16:15:56)

If the disk you are planning to use already has bad sectors visible to the user then you better get rid of it. Modern hard disks automatically reallocate bad sectors when they are found, if too many bad sectors have been found and there are no more spare sectors to reallocate the bad ones then it's way past time to replace the disk.
That said, you can always tell mkfs.whatever to search for and avoid damaged sectors (mkfs.whatever will call badblocks to search for and report the damaged sectors). You will be gambling with your data though, because it is quite probable that more bad sectors will develop over time.

Rss form with many item fileds how to insert at once all?

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here i submitted the form to a servlet.to add to a file created a filehandler as well. but now problem is how to add many items to file together. Onechannel with many items sholud get uploaded to filehandler which will create a RSS file structure.On the basis of input.
at the time of addition in a channel item can be 1-5 with all fileds (title,link desc) now how sholud i iterate them all.
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vijendra

Hi,
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How to claim warranty?

Ok,
I have purchased one of these junk CR52-A2 drives. I can officially call it junk becuase it hasn't worked since day 1. It doesn't read nor write any CD's. My bios, and windows (xp) both recognize that the drive is there, but will not read/write CD's.
So I e-mailed support and I got an automated message back....it seems like I am not going to get a response from them.
Does anyone know the correcdt method to claim warranty on these things? The manufacture date was April, 2003 so I think it is still under warranty.
I tried the live-flash update but that didnt' help. I'm pretty sure the drive is bad.
I know the first line of defense should have been to go to the retailer I purchased it through, but they only have a 30day warranty....and I waited a couple of months before I tried to return it...I know, stupid me.
Anyways, any help in the matter would be great.
At this point, I am almost ready to go drop the hundred bucks or so to get a real CDR...but I thought I would try the warranty method first...
Thanks,
Damion

Quote
Originally posted by noimad1
Ok,
I have purchased one of these junk CR52-A2 drives. I can officially call it junk becuase it hasn't worked since day 1. It doesn't read nor write any CD's. My bios, and windows (xp) both recognize that the drive is there, but will not read/write CD's.
So I e-mailed support and I got an automated message back....it seems like I am not going to get a response from them.
Does anyone know the correcdt method to claim warranty on these things? The manufacture date was April, 2003 so I think it is still under warranty.
I tried the live-flash update but that didnt' help. I'm pretty sure the drive is bad.
I know the first line of defense should have been to go to the retailer I purchased it through, but they only have a 30day warranty....and I waited a couple of months before I tried to return it...I know, stupid me.
Anyways, any help in the matter would be great.
At this point, I am almost ready to go drop the hundred bucks or so to get a real CDR...but I thought I would try the warranty method first...
Thanks,
Damion
I purchased a CR52 burner and I have the same problems with it!!! And also, my drive was also manufactured on APRIL 2003, and yes, it NEVER WORKED!!!.The same thing that Damion described happens to me. Are all these drives bad?? Did MSI recall any defective burners?? Will I get it fixed 4 free?? Hope I have answers to all these questions. I paid $40 for it, but the money isn't the problem, its just UNFARE!!!
And I thought only I had that problem...
To MSI: Guys, I know you have good products!!! Show us you also have good customer support and come up with a responce to this issue.
Cesar

How to store document data with many reference documents

hi,
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If each document number occurs in one record only, then it should be designed as a line item. Multiple line items are ok.
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[Special Applet Attributes|http://java.sun.com/javase/6/docs/technotes/guides/plugin/developer_guide/special_attributes.html#codebase]
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SAP is running with corrupted DB6 Database with many "Bad Page Header" . .

Hello Friends,
One of our DB6 Database is showing multiple entries in db2diag.log file, while performing SAP Local client copy, SGEN, SAP System Copy, REORGCHK for All, RUNSTAT for single Table......
RETCODE : ZRC=0x87020036=-2029912010=SQLB_BADHDR "Bad Page Header"
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SAP system : Solution Manager 70 , Support Stack 15
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Edited by: Bhavik G. Shroff on Nov 12, 2009 11:31 AM

Ashley,
Fortunately the db2diag.log provides a lot of good debugging information. Here is an excerpt of the information that we captured for a (different) problem we were having:
2009-03-26-17.22.23.655840000 I6020445A3130      LEVEL: Severe
PID     : 1314904              TID : 5913        PROC : db2sysc 0
INSTANCE: db2bq2               NODE : 000
EDUID   : 5913                 EDUNAME: db2pclnr (BQ2) 0
0x0000000110692608 : 0000 0000 0000 0000 FFFF FFFF FFFF FFFF    ................
0x0000000110692618 : 0000 0002 850F 000C                        ........
DATA #3 : Buffer page descriptor, PD_TYPE_SQLB_BPD, 152 bytes
Pagekey: PPNum:5409475
objectPageNum:                    153219
bucketGroupHashIndex:               1817
hashnext:             0x0000000000000000
hashprev:             0x0700000063240858
osslatch:
+
Basically the information you are looking for is the PageKey which tells you that the problem happened in tablespace id 59, tableid 9 pagenumer 5409475. You can then use db2dart to dump that particular page and examine the contents (in our case it was zeroed out due a filesystem problem).
db2dart <db> /DP /TSI 59 /PS 5409475 /NP 0
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- Sameer

Replace HDD with SSD for HP ENVY 15t-j000 Quad Edition Notebook PC

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This question was solved.
View Solution.

Hi,
The old HDD on your machine is a bit thicker but with at least 4 screws I don't think new SSD will floating around in the case. I actually put new SSD in one of my laptop (not HP) and no problem BUT I don't move this laptop around. If needed, blue tac may help.
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B570 600GB HDD with bad sectors (Recovery issue)

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Don't have any of B570 model but I tried to use a recovery cd of T410 to boot. but I can't see any restore partition.
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hi get2guy,
Welcome to the Lenovo Forums.
The OneKey Recovery button will only work if the partition structure of the system is not damage. On the new HDD that was cloned with the D-Drive and the OEM Recovery Partition, try to
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Hope this helps
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How to ckeck a HDD for bad sectors.

Hi, how do I ckeck a HDD for bad sectors? I don't seem to find an option for fsck to do this. Does the filesystem matter?

student975 wrote:
@ewaller
gsmartcontrol (GUI for smartmontools) says all self-tests are safe wrt data and "Extended self-test examines complete disk surface and performs various test routines built into the drive".
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montburns,
Only by doing file-by-file examination against a known good copy, or relying upon a batch process which generates a “I couldn’t copy these” file list (and in the latter case, presuming that the list is due solely to bad sectors).
It means i) — either to put your internal drive in an external enclosure, or to attach it to a SATA-to-USB or SATA-to-FireWire adapter, then connecting it to the appropriate external port, and then using Startup Manager to select it as the boot drive.
If you have appropriate software, you could, but I’m not familiar with what’s available on OS X — I hope that other people can offer a list of apps from which you could choose.
Between ddrescue and rsync, I’d choose ddrescue for copying from a potentially faulty disk. To my knowledge, rsync will just copy whatever it finds; but if it creates a list of “I couldn’t copy these” files, then that could be a way to find out where bad sectors might be having an effect.

I bought a brand new Mac 27" desktop that came loaded with Adobe CS6. Everything worked like a charm until the hard drive, 1Tb, developed a bad sector and the Apple Store reinstalled a new one as I had extended warranty with them. The recycled the drive i

I bought a brand new Mac 27" desktop that came loaded with Adobe CS6. Everything worked like a charm until the hard drive, 1Tb, developed a bad sector and the Apple Store reinstalled a new one as I had extended warranty with them. They recycled the drive immediately (like a fool I didn't ask for it back to get the data off it.) But luckily I have all my data on CrashPlan. I downloaded it and it worked great except I downloaded it to the desktop and not the original location so it got squirrely. I also have an external 1.5Tb drive that I wanted to make bootable so I installed Mavericks 10.9.3 . I then went ahead and installed it on the newly installed drive too.
I think that because I have a new drive Adobe thinks I have a news computer. I bought the 27" Mac brand new from Ebay and it came loaded with software, including CS6. I have a serial number for CS6 but Adobe said it wasn't valid. (I have owned CS2, CS4 and now CS6 which came preloaded onto the Mac by the seller who told me that the software was registered to the Mac???
I am going to re-download the backup but this time to the original location (I still don't think it will work with Adobe. What can I do about this?
iMac 27-inch, Late 2012
Processor 3.2 GHz Intel Core i5
Memory 32 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GTX 675MX 1024 MB
Software OS X 10.9.3 (13D65)@

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Moving iTunes library from a hard disk with bad sectors to new hard drive

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I can copy the rest of the music to the new hard drive manually using finder. However, the music is not recognized in the new location only the old location.
I have tried many things including moving music to another hard drive and naming it the same as the old hard drive and then trying to consolidate it. That does not work. I have tried the method of changing the library.xml file to reflect the new folder. That does not work. I am at a stand still. I have invested much time rating the music and I do not want to lose that.
Any suggestions?
Tom

tonybassplayer wrote:
Thank Chris I have just done that. How do I now get them in to Itunes ?
If you simply copy the iTUnes folder to /Music/ and launch iTUnes, everythign will be there. No need to import anything.
This will work the same with iPhoto.
Simply copy the Photo library to /Pictures/ folder and launch iPhoto.

StorE Alu2 HDD with many bad sectors, How to claim warranty

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