Store broke my sweet ipod

i bought 3 ipod video's 5g 2black 1white the 2 black ipods are the ones of my sisters and i have the white
now my ipod had a problem with the headphone connection
so i brought it to the store where i bought it
when they called my ipod ad arrived
they said that they had send the ipod to apple and it was out of warrenty so if they would make it it would be as expensief as buying a new ipod so my mom went to the store after my ipod when i got it is noticed "well you couldn't miss it" that the screen was broken there was this huge black spot over my ipod display no i don't know if this came true transport or something but my ipod that i send in because it needed a fix is now more broken than it was before, i don't know if this happend at the store true transport ore at apple.
i never had any problems like this before and have many apple stuff but i think this is just not fair
everybody knows that apple is expensief but it always has been wurth the money but if my ipod would of been broken lik it was before and didn't get wurse i would of bought a new one ore at least get it fixed.
now i don't know if anybody had the same problem like me?
if you did please answer to this topic and let me know how you have contacted any one of apple to get this problem fixed and if anybody of the apple staff reads these topics please help me "[email protected]"
this problem has change my vieuw on apple
sorry gor my bad english
grtz
plz answer to this topic if you have any knowledge to this kind of problem.
athlon xp, alienware area 51, macbook Windows XP macbook rocks my world

thanks for the link and the fast reply but i still haven't got any idea on how i can contact apple to fixe this problem don't they have a support email adress or something i know i can call them but my english isnt that good and it probebly would't help any further with the broken screen
thanks

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