Store charges activation....

Local BestBuy store charging activation but when I click the Bestbuy add online there is no activation.
The local Bestbuy sales help tell me they cannot match Bestbuy online activation pricing.
I do not understand, the BestBuy add I click online is the same in store add?
BTW calling online order help is horrid due to the language barrier.
Questions like temp numbers and 30 day satisfaction guarantee seem to be unheard of.
Solved!
Go to Solution.

BoBinDE -
Welcome to the Forums!
I'm sorry to hear about the confusion regarding activation fees, but let me try to help out.
Best Buy, in general, actually does not charge activation fees at all. The carrier themselves (be it AT&T, T-Mobile, Verizon or Sprint) do charge activation fees ($35 or $36 depending on the carrier), but they would appear on your first bill from the carrier. The store agents do not have the authority to go in and alter the account to waive these fees
Now, if you opt to ordering the phone online or over the phone with a contract, bear in mind that the orders go through a partner company called Simplexity. They have completely different systems than the stores do. When it comes to the activation fee being waived, the carriers have contracts with Simplexity recognizing that these fees should be waived within certain promotional periods.
Hopefully this helps clarify the issue!
Miranda
Don't take what I say as being absolute. There's always room for improvement.

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