Store Pickup Order Cancelled - CC Charged

To whom it may concern:
I was unable to get to my local Best Buy in time to pick up an item I ordered online for store pickup. I know I shouldn't post order numbers on here, so I'm hoping that you'll be able to look up my order by item, which is Archer Season 5 Blu-ray. I understand that a temporary charge is always placed on orders, but it was my understanding that the actual charge wouldn't take place until the item was picked up. The cancellation email that I received even stated, "Be assured that if you paid by credit card, it has not been charged." However, looking over my bank account activity online, I have already been charged for this order. I know it was this particular order due to the amount charged. Do I have to wait the usual 3-5 days for it to be taken off? Reading the policies, it shouldn't have been charged in the first place.
Thanks so much for your time and assistance.
-Danforth

Hello Danforth,
Thank you for being a loyal Best Buy customer. I can understand you concern at discovering that your cancelled order had been charged to your credit card, and I'm very sorry for any confusion this has caused.
As Sam mentioned, when you place an order on BestBuy.com there is an authorization hold placed on the card for the total amount of the order. If the order is cancelled this authorization is released, or otherwise when the order is picked up or shipped the final charge is processed. Using the e-mail you registered on the forum I was able to locate the order, and it looks like the authorization was released on 01/16. You should be able to view the funds back in your account at this time.
Once again, I apologize for any concern this has caused, and please do not hesitate to let me know if you have any other questions or concerns.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
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In store pickup order takes 10 days? Verified item in stock at store location.

I placed an order online with BestBuy.com today and, after checking the inventory of my closest Best Buy store (store 1402), selected "in store pick up today" to fulfill my order and receive my items. Shortly thereafter, I received my order confirmation indicating that I should wait until I received an order fulfillment email - "We will send another e-mail notifying you when your order is ready for pickup. This notification will arrive in less than 45 minutes, as it takes us just a little time to get items ready for pickup in our stores." Now, maybe I am a complete fool for thinking that when I am told I would receive my order fulfillment notification in 45 minutes or less that I should actually receive that email...but after NOT receiving said email, I opted to go to call the store to verify order and the item stock. They do have the item in stock but yet I must wait a full week to pick up my item? I was told one is being shipped to the store? This was not a ship to store order it was in store pick up order that was verfied to be in stock at the time of placing the order. My question is why must I wait almost 10 days to pick up a in store item that was verfied in stock buy bestbuy.com and by a sales associate from the store over the phone? Also the item is currently in stock at the store as I'm writing this, a full 5 days after my order was placed. As far a payment goes a Best buy credit card was used, so the process of verifying payment should be straight foward. Also its been over 3 days since the order was placed. Whats going on with my order?

Correction, order was placed on July.23.2015 @

Just curious about my in-store pickup

This topic has been moved to Customer Service under the board BestBuy.com for further review.

Hi there Dayzperr,
Welcome to the forum! It can be a bit disconcerting when you continuously see your estimated arrival date change for a store pickup order, so I'm glad you've reached out to us to find out a bit more.
With the information you registered with the forum, I was easily able to locate your order. It appears that your PC order is being fulfilled by a vendor, which may take longer than originally anticipated. It appears the vendor has acknowledged the order, and is processing it on their end. I am truly sorry if this causes you any disappointment or frustration as I know you were hoping to receive this PC by 7/29/15.
If you should have any other questions or concerns, please let me know!
Sincerely,

How Do I change my Iphone 5S order to in store pickup?

What the heck.
I placed an order within 24 hours of the iphone 5s debut. The order is of course still stuck in "processing purgatory".
My card has been charged for the $10 shipping fee. But not the full price.
(I thought orders over $100 were free shipping?)
I know people who have walked into stores and simply bought the phone they wanted. So random walk ins are basicaly cutting the line of folks that already placed an order?
I'm a long time Apple guy. Now I do not expect a fricking gold star and red carpet treatment. But for crying out loud, you would think if you order from the bloody manufacturers website you might be able to count on decent, if not good, customer service.
Instead I feel like I am at the DMV trying to get a car registered without a pink slip.
I am not the only person stuck in this jam. Plenty of us do not have the time to go wait at an Apple retail store for hours. I can only order online, or run into a store on my lunch break, if I skip lunch.
Not saying I am going to "leave apple forever" or somesuch foolishness. But I sure as heck won't try ordering off of the Apple website EVER again.
On to an actual question.
How on earth do you change an online order to in store pickup?
I can find the model I want as available at a few stores that are about 50 miles away. But I am afraid if I cancel my order then make a new one I'll end up with no pending order and a bunch of stores that show no stock by the time my renewal discount refreshes.
ps. hilarious that purgatory is an ok word, but h3ll is not. Lets see if "heck" works.

make sure there is no fluff or debris in earphone socket that may cause the iPhone to think headphones are plugged in
also check this
iPhone: No sound or distorted sound from speaker

Can I change pre-orders from In-Store Pickup to Ship-to-Home?

Right out of the gates, I know I'm far from the first person to have concerns about amiibos and pre-orders associated with them.
I have all of wave 3 as well as the Best Buy exclusive Meta-Knight preordered for In-Store Pickup, but my Wave 2 preorders have been extremely hit or miss thus far. My Little Mac never showed up in store, and when the CS representative there offered to have one shipped to me, it was cancelled. My Pit never showed up, and I was never even given a chance for a contingency. I had just missed out on it entirely.
My friends who pre-ordered with Ship-to-Home have had little to no issue, so if possible, I would like to change my preorders to be handled that way.
Overall, and like many others, I'm very disappointed with Best Buy's In-Store Pickup option. As a result, I find myself backing up pre-orders with other retailers. I'm not wild about the concept of preordering with Best Buy being such a gamble. If there's any way to shift me over to Best Buy's more reliable Ship-to-Home option, I would very much like to do it.
Thanks for any help or advice.

Hi there ActionKazimer,
The amiibo figures are wildly popular! I can understand why you would be concerned with your store pickup pre-order if you haven't had the best of luck with your previous ones, which I am deeply sorry to hear about.
Sadly, as the amiibos are currently sold out online, we would be unable to modify your order for shipping to your home. With that said, at this time your best bet would be to keep the pre-orders as they are. I apologize if this was not the response you were hoping for when you reached out to us on the forum.
Please let me know if you have any other questions!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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HT5622 how can I find what the charges aree to my credit card from the apple store? I get multiple charges every month and don't know what they are for...I want to cancel whatever is being charged to me...how do I do it?

how can I find what the charges aree to my credit card from the apple store? I get multiple charges every month and don't know what they are for...I want to cancel whatever is being charged to me...how do I do it?

Have a look at this link
http://support.apple.com/kb/ht2727

If I ordered in store pickup for 2 items can I pick them up on one day

I ordered a MacBook Air 11in upgraded so it won't come till the 12 of this month so I got a $100 iTunes gift cards with it. When I go to ordering select in store pickup for both items not thinking if they had a limit on the amount if days they will hold an item. So I finished my order and then I get a notification later saying that my item is ready for pickup...then I realize my MacBook Air isn't going to be ready till the 12 so can I wait for my MacBook Air and pick them up on the same day or do I have to pick them up on separate days... Thanks

they generally hold items for 5 days. But if you call the store and explain the situation they will probably hold them longer, within reason.

Issue w/Witcher 3 Pre-Order $10 Certificates, Store Pickup and Steelbook

I picked up my order yesterday for In-Store Pickup & had a couple of issues. First, when I was picking up my order, the associate helping me tried to pick up the two large boxes at the same time & I watched as they slipped from his grip & he dropped them in front of me. The outer sleeves of the boxes came unattached to the boxes & since one of the boxes fell on the other one, there was some slight damage to the box, there's a large crease on the top now. I asked him if he could grab another two that weren't damaged since they were obviously dropped right in front of me, but the associate said there were no other ones available. To him it might not seem like a big deal, but if I am going to spend the large amount of money on the Collector's Edition of an item, I like EVERYTHING to be pristine & perfect, even the outer packaging! That was disappointing.
On top of that, I asked about the Witcher 3 Best Buy Exclusive Steelbooks I was supposed to get w/my Pre-Order & he said they had not yet arrived, & that two would be set aside for me & to call the store later that day to see if they were delivered. Luckily I was able to get them, but I figured that it shouldn't be my responsibility to stay on top of the shipment, I felt that I should have at least been the one to RECEIVE a call since my order was at the risk of being incomplete, & ME having to call the store to track the shipment is an inconvenience to me.
My other concern is I checked my reward zone purchase history & while I already received the points for picking up my Pre-Order Games, I have NOT received the Victory Can Be Pre-Ordered $10 in Reward Certificates for the games, there is NO record of it in my Purchase History to reflect the Pre Order Bonus. Normally it is shown in the same section of points for the purchase (it can be seen when I check the details of my Mortal Kombat X Pre Order picked up a month ago).

Hey siatienco,
I have to admit, the circumstances you’ve described around your The Witcher: Wild Hunt pre-order are pretty frustrating to me. Obtaining your SteelBook should have been standard protocol, not a matter of “luck”. Also, I can completely understanding wanting a Collector’s Edition that’s in good shape and I greatly apologize if you received one that isn’t in perfect condition!
One positive note I can add here is that you likely have nothing to worry about with the $10 Reward Certificate portion of your pre-order. These points generally don’t show up until 15-20 days after you pick up your pre-order and within this timeframe, they may or may not even show as pending.
If for any reason you don’t see the 500 points ($10) in the timeframe mentioned above, please send me a private message via the link in my signature. Keep in mind, the points may appear back when you placed your pre-order, so be sure to look there as well.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Reserved for Store Pickup, No pre-order and Ship to Store!

I'm reading all these discussions and my head is exploding. I was up @ 4am yesterday banging away like you all.
My criteria was this; I was eligible for upgrade @ $199 with the activation fee waived (sweet). I wanted to pick the phone up at my Apple store because I trust it more then brown.
When I clicked the pre-order link, there was NO option to have it sent to the store, it could only be sent to my house. Let me repeat that, NO option to send anywhere but house. It even says it "Pre-order your iPhone 4 from the Apple Online Store and we’ll ship it free — directly to your door and ready to use."
So I went to the reserve in store process. There was NO WAY TO PAY for it up front. Let me repeat that; NO WAY TO PAY for the reserved phone. So I received my confirmation email and said there is a phone waiting for me on the 24th!
I called 2 Apple stores and chatted online with 3 Apple support people and they ALL, every single 1 of them, said the same exact thing. The only way to pickup in the store is to go through the reservation process. The store will have 2 lines, reserved and general. The reserved will be there all day for you to pick up.
So, does anyone have some proof that you pre-ordered it, paid for it and have it sent to your Apple store, not your home to pick up?

timmayb wrote:
I got to the page state,"iPhone is reserved for pickup." Please bring government issued ID, debit or credit card...... No email received. Do I really have one on hold????
This time for this phone things are very confusing. I preordered yesterday for in store pickup got through the verification process saw that all my data and cell plan info were correct. Then at the end I got the message "see you at the store". Bring picture id. Nothing else, no confirming email as of today, nothing showing under my account in the on line store. I just came from the store that I picked for my phone to go to and there is nothing in their system either. So I went down to the AT&T store in that mall and preordered it there, no issues. It's just as well since I'm ordering it under my wife's number to get the discount and would have to go there any way to make the switch. I've read other posts from people that saw the same thing on line that I did when they ordered, "see you at the store" but no other confirmation. I'm going to assume that it means the order did not go through. So keep that in mind if you got what I did.

Pre ordering iphone 5 for store pickup

Is there no option to pre order for store pick up?
I don't want to have it posted.
Cheers

Hmm... Pretty sure I was given the option for store pickup, but I didn't choose it so I'm not sure what the message would have been.

Destiny Online Pre-Order Store Pickup

So I ordered the Destiny PS4 Limited Edition online and set it for store pickup at the Chico, CA location. I am just wondering if it will be able to be picked up for midnight release or not and even if that store is doing a midnight release for Destiny.

Hi waaskea,
Good question! Both in-store and online pre-orders can be picked up during the midnight opening events at participating locations. Our Chico, CA location is also slated to be hosting one, but full details can be found here. You should receive a pickup confirmation notice shortly before the event, so make sure to keep an eye on both your inbox and junk mail folders for additional communication.
Thanks for reserving your Destiny PlayStation 4 bundle with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Pro Order Games Store Pickup

Helo -
I am trying to pre order a couple of games (Madden, COD, BF Hardline) and they all show unvailable for store pickup. I went ahead and checked other pre order games for diff systems - checked about 15 of them and they all s unavalabile for store pickup.. Is there an issue going on right now?
-TheSheikh

Hi TheSheikh,
I’m going to start by saying this is absolutely not a policy change. I saw your screenshot from your Twitter conversation and in all honesty, it’s quite unfortunate. I’m very sorry that you received this information and I’m fairly certain that our chat agent may have not been familiar with the issue at hand. While yes, some pre-orders such as specific limited/special editions are restricted to ship-to-home only, most pre-orders should still be just fine for in-store pickup.
This is in fact a system issue and we’ve tested this to ensure that is the case. We’ve already alerted the appropriate teams within BestBuy.com and I’m confident this should be resolved in a timely fashion. Keep an eye on BestBuy.com, as you should be able to choose a store for in-store pickup once the functionality is restored. In the meantime, we sincerely appreciate your patience while this gets resolved!
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Orders cancelled

I am very frustrated with the Bestbuy.com customer service at the moment. My local store is very convenient so for the past few years, the majority of my orders on the website have been for in-store pickup. On June 6th, 2014 I placed an order through the website that I did not need urgently enough to go down to the store. I received the usual order verification email and then shortly thereafter, an email letting me know that my order had been cancelled. I thought I must have mistyped something in the order process so I tried several more times to no luck. I called the customer service hotline and had a ticket opened {Removed per Forum Guidelines}. I was told to expect an answer in 5-7 days.
Two weeks later, I attempt to place an order through the website for a product that my home store does not have in stock and surprise surprise, the same cancellation email comes through. I call the customer service line and the rep on the phone is surprised it has taken so long, promises to escalate my ticket and then gives me a new ticket number {Removed per Forum Guidelines}. This is fine but when I ask the rep to please have them send me an email or a phone call letting me know when the issue is resolved, she said that isnt something they would do. So I just have to try ordering things and cross my fingers going forward..
I don't know why this is acceptable to anyone but I am starting to lose my patience. If it weren't for my GCU membership, my shopping dollars would have gone elsewhere already.
Solved!
Go to Solution.

Greetings Dmelville,
It would be quite disconcerting if orders seemed be canceled continuously without reason. I’m sorry to hear that you seem to have reached out multiple times without resolution, and hope that I will be able to finally bring some light to the situation!
Utilizing the email address you registered with the forum, I was easily able to locate your recent orders, including the canceled ones. When an order is canceled, it may be for a variety of reasons, from the item not being available, to an order not being picked up from the store in a certain amount of time, or not being able to verify a piece of information you used on the order.
That being said, I am reaching out to our support team for further research of the issue with your order cancelations. In the meantime, if you should have any questions at all, please do not hesitate to reach out to me. I greatly appreciate your patience while I research this issue with our support team!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Problem with in store pickup

I recently purchased a pair of beats solo 2 as a gift for my girlfriends birthday and elected to do in store pickup. I get the confirmation email saying it is ready for pickup so i head over to the store. Once i get to customer service, they pull up my order number but cant seem to find the pair of beats anywhere. They call another employee to see if there is another pair on the shelves. After 10 minutes of no one coming back to the counter, i decide to go look for them my self. After seeing they didnt have the solo 2 in black anywhere on the shelves, i return to customer service, only instead of going back to the employee that i was dealing with, they make me wait in the back of the line. After another 10 minutes of waiting in line I get back to the same employee and they tell me that someone must have gave the beats to another customer when they were supposed to be held aside for me with my name on it. They told me to come back in a couple days when they get a new shipment. I told them that I needed to have them that day as they were a gift for someone and couldnt afford to wait a couple more days. They told me i could cancel my order and the money would go back on the gift card i used for the purchase but i threw the gift card out after i used it. They told me they couldnt issue a new gift card so i was basically out of luck. I elected in store pickup for a quick, convient purchase and instead i wasted 30 minutes, had to make 2 trips to the store to pick up my purchase, and my girlfriend got her birthday gift two days late because of an employee error. I will never do in store pickup again while shopping at best buy.

Hello Kcorai87,
Using our store pickup option should be fast and simple for our customers to use! Hearing that your pair of Beats by Dr. Dre Solo 2 may have been given to someone else after being picked for your order is highly discouraging, as this is not at all the experience we strive to provide our customers.
While I'm glad to hear you didn't have to wait too long for another pair to arrive in store, I am sorry if your girlfriend didn't receive her gift until a couple days after her birthday. As I know this is a poor representation of our company, I know we can regain your trust given the opportunity. I hope that in the future you will give us the chance to serve you better.
Please let me know if you should have any questions or need further assistance.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Dragon Age Inquisition no store pickup all of a sudden?

I hope this is an error, but I had to cancel my PS4 preorder of Dragon Age Inquisition to opt for the Xbox 360 version so I could play with my friend. I just went to preorder 2 copies of the 360 version and it says Shipping Only, not allowing me to choose In Store Pickup. It seems to be that way for all platform copies.
Is this a glitch in the system? I need to pick these up in store. It let me choose that before.
Solved!
Go to Solution.

Hi there IonaShepard-
I have to say, what I’ve seen of Dragon Age: Inquisition so far has been amazing! The ability to switch up between your followers and plan different combat strategies by doing so has me really intrigued. Plus…DRAGONS!
Ordinarily, I would be inclined to say that yes, it is possible that a Deluxe edition of a game could show that it is only available for shipping if the stores in your area had hit their thresholds for pre-orders. However, in doing some testing on my own, it appears that every SKU for this title (regular and deluxe) is only offering shipping, so I’m going to look into this further and see what I can find out.
Once I have more information, I’ll update this post to let you know what I find out!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Store Pickup Order Cancelled - CC Charged

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