Store status is stale; store status lookup error:
Hi All,
I am having a problem between the POS and server. After a store close if the store is then opened from the register after the server has been stopped and restarted I get a business date error on initial log in to any register to the effect that the business date cannot be confirmed do you want to continue opening the register?
Here is what I am seeing in the logs
WARN 2011-02-08 11:34:48,211 2020694 (StaticCacheThread-7:com.extendyourstore.foundation.manager.data.DataCommand):
[com.extendyourstore.foundation.manager.data.DataCommand.execute(DataCommand.java:478)]
Unhandled exception initializing DataOperation ReadStoreStatuses - Exception: Class: com.extendyourstore.foundation.manager.data.DataException(Revision $Revision: 3$) @4194368: DataCommand does not contain key ReadStoreStatuses
Transaction Name:
Error code: [5] [A Data Manager or Technician configuration error has occurred.]
Error code (extended): [0]
Description: [DataCommand does not contain key ReadStoreStatuses]
Original exception: [null]
ERROR 2011-02-08 11:34:48,211 2020694 (StaticCacheThread-7:com.extendyourstore.pos.services.PosSiteActionAdapter):
[com.extendyourstore.pos.services.dailyoperations.common.LookupStoreStatusSite.arrive(LookupStoreStatusSite.java:181)]
Store status is stale; store status lookup error:
Class: com.extendyourstore.foundation.manager.data.DataException(Revision $Revision: 3$) @1084113054: DataCommand does not contain key ReadStoreStatuses
Transaction Name: StoreDataTransaction
Error code: [5] [A Data Manager or Technician configuration error has occurred.]
Error code (extended): [0]
Description: [DataCommand does not contain key ReadStoreStatuses]
Original exception: [null]
I am also getting connection errors right before the above error
WARN 2011-02-08 11:34:48,201 2020684 (StaticCacheThread-7:com.extendyourstore.foundation.manager.data.DataManager):
[com.extendyourstore.foundation.manager.data.DataManager.sendTransaction(DataManager.java:512)]
Class: com.extendyourstore.foundation.manager.data.DataException(Revision $Revision: 3$) @880424058: Class: com.extendyourstore.foundation.comm.CommException(Revision 3) @982530704: RMI communication error executing valet.
Nested exception--->java.net.ConnectException: Connection refused: connect
Transaction Name:
Error code: [3] [A connection error occurred during database access.]
Error code (extended): [0]
Description: [Class: com.extendyourstore.foundation.comm.CommException(Revision 3) @982530704: RMI communication error executing valet.
Nested exception--->java.net.ConnectException: Connection refused: connect]
Original exception: [null]
, Continuing...trying alternates...
The biggest problem if that from the initial error screen if I click "Yes" it goes to the enter business date screen, however no matter what date is put in all transactions from all registers will be dated the previous business date.
The only way I have got around the problem is to shut down the register, delete the hard totals and restart - but the customer is not happy with this answer.
Anyone here seen something like this before?
Thanks
James
It's widespread - evidently there is a problem at Apple's end and it's just a question of waiting for them to fix it.
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