Store video preview not working. Blank/grey pop-up preview

I use the preview often before a purchase. And as of today my preview no longer works. The window pops open but never starts the video. Just a grey screen. I searched for an answer and found nothing. Any help? I'm sure it's a simple solution. Thanks in advance.
Message was edited by: theBman
Message was edited by: theBman

I had the same issue today and I was able to resolve it.
My current setup included the Altona - USB to HDMI converter. I use this for a 3rd display setup. To use that I used some software called "Display Link". Once I removed that software and rebooted it fixed my issue. If you do not have the same setup as me, try to remember any software that you may have installed or tweaked that plays with your video display card(s) and or with Quicktime. Yeah even though it may have worked when you set that up it may now work weird due to any Apple updates.
Look for :
DisplayLink Software
WMVA player stuff
Quicktime PLugins
Hope this helps out in anyway

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