Stored numbers not stored!

When I call one of my Skype to Go numbers, I am told "we don't recognise the number you are calling from, please jump through 15,000 hoops to connect the call" the number I am calling from is stored in my stored numbers... it gives me the option to save the number again, but the next time I call I have to jump through the same 15,000 hoops, why is this happening?

Something like
SELECT row_number() over (order by deptid) rank_no, deptid, dept_name
  FROM deptJustin

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    Server 4.0.3, OS X 10.10.2, Roundcube 1.0.3 (Topicdesk Roundcube Installer 1.0.3a)

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