Storm won't keep past Outlook (2003) calendar entries

I have spent @ 10 hours with Verizon support personnel trying to resolve this issue; the issue has been escalated and am waiting for a call from an analyst.
I have changed the option on the device to keep appt's forever.  Recently, per a suggestion from Bifocals, I tried a date range transfer: from 1000 days before to 365 days after,with a two way transfer, and notification if a conflict occurs and got this message:
The following changes from Calendar Device will be applied to your Microsoft Outlook data in Calendar:
          4100 Deletion(s)
          11 Addition(s)
          6 Change(s)
The following changes from Calendar Microsoft Outlook will be applied to your Device data in Calendar:
          1 Addition(s)
          1 Change(s)
I have also tried a one way transfer and have gotten the info onto my phone, but invariably past calendar items disappear from the device and often want to take my Outlook desktop entries with them.  
I simply want to be able to keep 3 years of past calendar entries on my device and transfer future appointments that I make on my device to my Outlook desktop calendar when I synchronize the two. 
Does anyone have any ideas?  Please?
Leigh Ann
Solved!
Go to Solution.

You should have a number to contact them back with a case number.
 in the meantime, lets get some background info.
1. on the BB, open the calendar. click Menu, and options
next screen you will see Calendars
What do you see underneath ? Now click on each one and tell me the number of entries you see for each one.
(ex:
Device Default = 56
[email protected] = 34
[email protected] = 0)
 You dont need to tell me your emails, just use email1, email2, email3 etc
2. now, got back to home screen and go to options- advanced options- default services... which of those previous items is attached to CICAL?
3. options, advanced options, service books... do you see 2 entries of each of your emails?
4. options, advanced options, applications... do you see facebook and what is the version number to the right?
5. plug into DTM(DeskTop Manager) and click on backup/restore- advanced... on the right side, scroll down to calendar
How many entries do you see for "Calendar", and how many do you see for "Calendar All"

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