Storm wont boot - red light flashes

Hi,
I was having a problem with incoming SMS msgs on my BB Storm - couldn't see folder with JavaNullPointerException error.
Researching forums indicated a os upgrade was best solution (was running 4.7.0.148).
Went to Telstra (Aus) site to download, but they don't support BB Storm (I unlocked device from Vodaphone Aus to Telstra Aus to retain network coverage).
Went to Vodaphone site and downloaded latest version for Storm (5.0.0.1643 - I think).
Installed and now device won't boot. I just have a blank screen, no icons or battery pictures and I get the following sequence of red flashes on LED. Long flash, short pause, 4x short flashes, long pause.
Blackberry desktop software no longer recognizes the device - previously did.
Device Manager in Windows 7 also does not recognize the device when connected - previously did.
I'm at a loss what to do next......?
Any suggestions would be most appreciated.

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Won't boot only red light flashing

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When I plug to wall or PC, only red light flashing.
Sent for repair twice, just return with a full charged battery device.
Once I used all the battery it won't charge.
I have to recharge the battery before it's all gone,
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Does it make sense? Will you accept that?
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Hey panda1111,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps below to try and bring the BlackBerry Z10 back to life:
Ensure that BlackBerry Link is installed on the PC or Mac OS
Ensure the computer has an internet connection.
Launch the BlackBerry Link Software.
Note: A backup of the BlackBerry device should be tried before a reload.
Turn off the BlackBerry device. Make sure there are no flashing LEDs and that the LCD is not still being lit by the backlight. If there are any flashing LEDs, hold the power button for 15 seconds until the LEDs stop.
Connect the BlackBerry device to the computer.
When prompted with Cannot communicate with device, click Restore and then click yes allow the update to be downloaded and installed on the BlackBerry device.
If the restore button is not seen press the vertical dots in the lower right corner of BlackBerry Link and select disconnected device. Highlight the disconnected device you are working with and attempt steps 4 to 6 again.
If the issue still persists, then I suggest contacting your network service provider for repair options.
Let me know if you have any more questions.
Cheers.
VIA | ViciousFerret
http://supportforums.blackberry.com/t5/BlackBerry-Z10/BB-Z10-Died/m-p/2230087#M10125
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Phone wont turn on and red light flashing 5 times with pause/s in between

i was charging my phone, after 30 minutes i unpluged the plug from the mains and typed in my password. from there on the phone went completely blank and all i was seeing was a red light flashing. I charged the phone for 12 hours and now i cant see the red light anymore. The only time i see the red light flashing is when i use the usb or the phone charger. At the moment the phone is completely blank i cant switch it on. Also ive tried using the usb which didnt help my laptop doesnt recognise it neither does the desktop manager.
Message Edited by SgtAssassin on 10-11-2009 05:22 AM

Hi and Welcome to the Community!
Without the use of the charging port, tests will be more difficult, and results less definitive. Nevertheless...this sequence is needed:
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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This was my post:
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Hi HarryTyrrell
Welcome to BlackBerry Support Community Forums
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Hey panda1111,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps below to try and bring the BlackBerry Z10 back to life:
Ensure that BlackBerry Link is installed on the PC or Mac OS
Ensure the computer has an internet connection.
Launch the BlackBerry Link Software.
Note: A backup of the BlackBerry device should be tried before a reload.
Turn off the BlackBerry device. Make sure there are no flashing LEDs and that the LCD is not still being lit by the backlight. If there are any flashing LEDs, hold the power button for 15 seconds until the LEDs stop.
Connect the BlackBerry device to the computer.
When prompted with Cannot communicate with device, click Restore and then click yes allow the update to be downloaded and installed on the BlackBerry device.
If the restore button is not seen press the vertical dots in the lower right corner of BlackBerry Link and select disconnected device. Highlight the disconnected device you are working with and attempt steps 4 to 6 again.
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Cheers.
VIA | ViciousFerret
http://supportforums.blackberry.com/t5/BlackBerry-Z10/BB-Z10-Died/m-p/2230087#M10125
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

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Hello,
I had this happen one time to my 8530... and I thought my heart was going to break. I'm an engineer so I have a bad habit of breaking and fixing, as I have learned that it's the best way to become an expert on any given piece of technology...
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~Tom
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But what in the world caused this kind of crash to happen?? I was Web browsing and had appworld and facebook open.
Solved!
Go to Solution.

With out any logs before the restore there is no way to tell what happened.
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Storm wont boot - red light flashes

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