Story App won't recognize internet

The desktop app is not recognizing the internet connection on my laptop. Story is on the list of programs allowed within the firewall, and it has allowed me to access and sync in the past. I was working offline for a while away from the internet and I would like to sync up the work now that I have we access again but the program simply won't recognize the connection. it gives me the message:
Your request cannot be completed because you have lost the internet connection. Please check your computer's settings and network connections and try again.
I'm writing from the same connection that it can't recognize. Seem to be able to log in through the web based app just fine.
*** update***
After attempting to uninstall and reinstall in order to fix this connection issue, the desktop app will not reinstall. It uninstalled just fine but when attempting to download again it gives me the message: Error# 2032 and it's unable to install the program.
Any ideas?

Had the same problem yesterday. Today it's gotten worse–I can't even sign in to offline mode! I spoke to a fellow named, Bhagawan, via chat. He gave me a link to adobe story's online sign-in page which wouldn't load on Safari or Chrome. Then he assisted me thusly:
"In this case, I'll help you with the Phone Support Number to fix this issue.
Here is the number: 800-833-6687, Monday-Friday, 5am-7pm PT".
So kind of him, seeing that it's Saturday. I would think Adobe, being a smart company, would understand that maybe screenwriters don't keep normal hours. Guess it is time to switch to Final Draft. This is not going to work.

Similar Messages

Ipod won't recognize internet connection to update 1.2

I downloaded and updated to itunes 7 and the summary tab informs me that new software is available to update my ipod software. When I click on ipdate however it refuses to recognize my internet connection. I am online while this occurs. Since many of my video files just purchased seem to require this software (unless my tv shows won't sync for some other reason)this has been very fustrating.

Hi,
I too am having this exact problem. Please let me know if you have gotten any assistance on this.

Windows Vista Won't Recognize Internet Networks

I just installed Windows Vista Home Basic on my MacBook Pro with Boot Camp. I have Road Runner wireless internet and my Mac side recognizes and connects all the time, but my Windows side doesn't recognize it or any other network. What's the problem and how can I fix it?
Thanks,
Sam

Uninstalled and reinstalled the new update. I even ran the setup as admin, but no dice. And there's no Java settings in the control panel either.

WRT54G2 Won't recognize internet

When my modem is plugged directly into my computer, I can get internet, but when I run it through the WRT54G2 it doesn't recognize the internet. I've reset everything multiple times and it hasn't worked. I've also upgraded the firmware.

Hi
find in the steps for a cable connection
if you have a dsl connection check ****
# Make Physical connection Modem-Router-Computer.
# Check IP address on the Computer start run cmd ipconfig.
# Logged in the router in IE type in the address bar http://192.168.1.1 (Default gateway you get in ipconfig). use admin as the password no username.
# In security Dissable WAN(Block Anonymuus Internet Request)Request.
# Change wireless SSID to custom defined.
# Change wireless security to WEP wep encription as 64 bits in wep key 1 type a 10 digit no.
# In setup go to mac clone tab enable MAC Clone and clone the router the router. **** (Cable connection)
# Turn off the modem & router. Power on the modem first wait for 1 min and powerup the router
# Checke if you can go online
DSL connection ****
# Changed the router IP address to 192.168.2.1
# Changed the Internet Connection Type to PPPoE.
Regards
someone on net
eJoY LiFe KiNg SiZe

EA3500 - won't recognize internet

I just got my new cable internet service hooked up, but I can't get my wireless network working. I have a Motorola Surfboard S6121 modem and a Linksys EA3500 wireless router. It works fine when I plug the ethernet from the modem directly into my computer, but when I plug it into the router, it doesn't seem to recognize the connection. The light by the "internet" plug lights up, and it broadcasts the network that I set up with the configuration software, but no internet.
Solved!
Go to Solution.

Whew... after a few hours of messing with it, I finally got it working by manually setting the Static DNS servers in the Linksys config to the ones provided by my ISP (listed here for Comcast.) Hope that's of use if anyone else has this problem.

Airport extreme won't recognize internet

My airport extreme continues to flash amber and the internet will not work but if I plug the ethernet cable directly from the router to my macbook, the internet works.

I have been having a problem with the extreme dropping the connection for the past two weeks and could not figure out the problem until I reinstalled the original wireless router and got that back up and running. I then did an install with the apple extreme setup disk and indicated I was "replacing my router" instead of "installing a new one". During the setup, the airport software will allow you to select which router you are replacing which is the old one I had currently running. Make sure you have the old router installed and connected to your modem. Once you do the replacement, you can change your ethernet wire from the modem to the apple extreme. Also make sure you reset the apple extreme before you start to do the replacing. Good luck

AEBS sends signal but won't recognize internet connection

There was a cut off in the power in my building the other night. Since then, my AEBS has stopped recognizing the internet connection. I ran a diagnostic but it indicated the AEBS was working fine, it was the internet connection that was the problem.
Via my provider's helpline, we needed to resort to setting up via PPoE and direct cable. I'm now connected but as soon as I try to plug back into the AEBS, the signal drops and the PPoE no longer connects. I have a wireless printer and a laptop set up as a wireless workstation so obviously would like the AEBS to work properly.
Any ideas on how to resolve this situation?
Thanks very much.

Hi,
I too am having this exact problem. Please let me know if you have gotten any assistance on this.

New Time Capsule won't recognize internet connection.

My modem is working fine -- i'm on the internet via ethernet from the cable modem, through the new TC, to my laptop.
But I can't setup the TC because it's somehow convinced it's not connected to the internet.
Makes it seem like an ignorant little thing. All looks and no brains.
Any tips?
Thanks.

Cable modems come in various varieties.. and the TC does sometimes have issues.
Tell us the exact model.
Some of the later Motorola cable modems.. get listed in this forum area fairly often as having issues.
15min off may not be long enough.. I would try 1hour .. and then overnight.
The TC must get the public IP on the WAN interface otherwise it will fail. That is with a pure modem.. and the TC must be in router mode.
Otherwise if the cable modem is a router then the TC needs to be bridged but from your description that is not the problem in your case.
You can ring apple support in your locality and they will talk you through the setup. At least for the first few weeks or if you have applecare on a computer then you will get support for longer period. If you are struggling with the setup ring apple as some TC do have issues.

App won't recognize my subscription

I just subscribed for the adobe pack app but it's not allowing me to export my PDF to word, still says I need to subscribe. Why isn't the app acknowledging my subscription?

In the Reader app, did you update to 11.2.1? Did you go to My Accounts, and log in with your Adobe ID?

My HP app won't recognize my email account so I can print from my iPad. Can anyone help?

Can a yo e help me so I can continue for print from my iPad?

qat
Welcome to the HP Community Forum.
The following may be useful if you are still having trouble:
Add Device to Printer
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

Dumb mistake, now mail won't recognize password

I'm a Verizon DSL customer and use my Apple Mail.app for all my mail. I just was on the Verizon site updating some personal info and saw there was an upgrade for a Verizon/Yahoo deal. I did the upgrade but, like many companies, their set up was not working correctly with my Imac (G4 Imac - 3 years old). After going through the whole set up process and not liking the results, I discontinued the upgrade. It had linked my Verizon account to my Yahoo account. I reverted back by unlinking Verizon from Yahoo on the web based account management page (Verizons page). BUT NOW MY MAIL.APP WON'T RECOGNIZE MY PASSWORD! I didn't change my password! The prompt says:
"The SMTP server “outgoing.verizon.net” rejected the password for user “(my name)”
Please re-enter your password, or cancel."
I've already tried going into my account and typing in my password but it's being stubborn and won't accept it as the correct password!! What happened and what can I do to fix this?
Vanessa

Thanks Allan but I tried many times deleting and re-entering my SMPT, no luck. It's funny, I've always been able to access my e-mail on Verizon's web based site, it's the same e-mail that's accessible by my Mail.app. I logged into my web based Verizon mail with my same log-in information that is saved in my Mail.app. I was able to log-in everytime, so my password is still being accepted by Verizon's web based mail. I have a sub account in my Apple Mail.app with different user name but same password and IT IS RECEIVING AND SENDING MAIL. That should be a big clue to those of you who know more about this than me...lol!
Vanessa

TS3988 I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud?

I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud? I plan on getting rid of my old email address which is my old Apple ID so how is that going to work?

Same question Wish someone had replied!
I changed my Apple ID to my new email and now cannot find any way to access icloud. Unfortunately I had allowed icloud to hijack my airbook files, so of course I am afraid I will lose them tomorrow when I exchange my iphone for a new one and cannot keep an icloud account i cannot access. What a poor sync system! Really atypical for apple!

I know have a mobile me account and so my apple id is switched from my email address. i am trying to update my apps but it won't let me as it won't recognize my new 'ID'. how can i fix this on my iphone?

I have mobile me account now and so my apple id is switched from my email address to my mobile me address. Since I have made this change I can't update my apps. Everytime I try to sign in it won't recognize the switch. I have updated all the proper information on my iphone, however, when updating apps it still shows my apple id as my email address and not the mobile me account address. I am not sure what else to do??? I have even sync'd my iphone and tried to do it through my pc, however, it says that it can't update (nothing to update). I have ten updates sitting on my iphone apps...What to do...what to do? Very confused.

Where are you trying to log in? You should be able to change your ID at http://appleid.apple.com - can you log in there?
Before you change your ID you should log out of the iTunes Store and on any devices which are logged into iCloud. Then once you've changed it you can log back in with the new ID. (Your iCloud synced data will disappear from the device when you do this but will reappear when you sign back in - give it time).
If you are unable to sign into http://appleid.apple.com you will need to contact Support. Go to http://iforgot.apple.com and sign in with your iCloud login. A new password will be sent to your associated email address. If this doesn't work you will have to contact Support. Go to https://getsupport.apple.com . Click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'. If you have any problems with that try this form: https://www.apple.com/emea/support/itunes/contact.html

I just bought a new pc and My laptop can connect to it but my airport utility won't recognize it. Even though it does connect to the internet about every 15 minutes the internet shuts off.

I just bought a new pc and for our internet connection we have an airport express. My laptop can connect to it but my airport utility won't recognize it. Even though it does connect to the internet about every 15 minutes the internet shuts off. What should I do?

If you've not yet tried, unpower the AppleTV for a minute or so and restart - this occasionally corrects issues.
If not and the software update seems to have caused an issue, go to the Settings menu and choose to Restore it (this will erase all settings) to reapply current firmware.
Alternatively try to do so via iTunes:
If you see the "Connect to iTunes" screen on your Apple TV - Apple Support

My ipad has a password that I can't remember and it's not connected to the internet, so my computer won't recognize it and I know that when all get this figured out that it will be set back to factory state but how do I get it there

My ipad has a password that I can't remember and it's not connected to the internet, so my computer won't recognize it and I know that when all get this figured out that it will be set back to factory state but how do I get it there

If you've forgotten the passcode to unlock your iPad then there are instructions on this page for how to reset the iPad (your iPad doesn't need to be connected to the internet) : http://support.apple.com/kb/HT1212
If your computer's iTunes isnt recognising the iPad when you connect it then have you got a recent version of iTunes installed on your computer ? There are also troubleshooting pages for a device not showing in iTunes on these pages :
PC : http://support.apple.com/kb/TS1538
Mac : http://support.apple.com/kb/TS1591

Story App won't recognize internet

Similar Messages

Maybe you are looking for