Story issue - Simulate from marker just shows up grey, plays sound.

I have 10 chapter markers. 1-9 are on one video, 10 starts the credit video. If I make a story with all 10 markers and try to simulate 10, it just shows up as a grey window and play the sound. If I delete all the markers in the Story builder and just leave 10, it Simulates fine. I added another marker half way to the end of the credits. When 1-11 are in the story, 10 and 11 simulate as grey boxes with audio. If I delete the 1-9, 10 and 11 simulate fine. What gives?

Hi ekud,
You are right that is linked to the finger print scanner and to HP Protect Tools which comes installed on your system. I would suggest uninstall and reinstalling HP Protect Tools and see if the sounds return. Below is a link to the software download page for your HP Probook 430 and a link that will show you how to uninstall software in Windows 8.
Uninstalling Software Windows 8:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03479819
Download Page for HP Probook 430:
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5379212&spf_p...
If the sounds do return then uninstall the HP Protect Tools but you are still going to want some security and I would recommend Microsoft Security Essentials. You can find the download for that below.
http://windows.microsoft.com/en-CA/windows/security-essentials-download
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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Story issue - Simulate from marker just shows up grey, plays sound.

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