Story won't open online
Story won't open online.. https://story.adobe.com/
Hi,
We are facing some issues with the DNS mappings which we are investigating currently. The issue occurs for only few DNS sevices which are not directing users to story servers. Can you try changing your DNS server settings to use openDNS (See steps here: Use OpenDNS) and see if it works.
Regards,
Sunny
Similar Messages
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Story won't open online. The loading bar just keeps going. I need access to my script!
I've tried the above and still not working.
I'm having issues with desktop and browser based apps. The desktop won't allow me to login or update and the browser based just spins the wheel of death. Need access asap as i need to update/download a script for a job next week...
I have tried in Chrome, Safari and FF. nothing... all the same wheel of death -
Adobe Story won't open after update
Hi,
I updated Adobe Story this morning, and now it won't open online or offline. I've cleared my browser's cache, restarted my PC, but nothing seems to work. This is a major problem because I have deadlines for this afternoon, and now I can't access my work.
Please help!
FrancoisHi,
When you launch the application, do you see the login page, or is it a blank gray page?
If you were working online in your last session, you can access your account and all your documents from the browser application. https://story.adobe.com/
Launch any browser(Firefox/IE/Chrome/Safari) and log into your account.
We are investigating the issue and will let you know the update soon.
Regards,
Suny -
I use story on my home and office computers. The story at home goes online without a hitch, but the office story refuses to go online even after I reuploaded it. Help...I work on scripts in my office as well as at my home!
Hi,
Please follow the following steps.
1.Open story app.
2.Sign out from the story and Close the app.
3.Reopen story and now try sign in again.
If you still face the issue, please send us the snapshot of the error message so that we can isolate it in a better way.
Thanks
Vartul
Story Team -
Adobe Story Won't Open Due to Various Error Message
Hey there,
I'm trying to log in to my Adobe Story desktop application, but I continue to get first this error message upon opening the software:
[ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #3004" errorID=3004]
Then upon putting in my login info and pressing enter am stuck on the Adobe Story CC sign in page. It let me through once and then said failed to get user preferences. Any thoughts on how to get back in?Hi,
Apologies for the inconvenience. Are you able to log in from the web app (story.adobe.com) ?
Also have you tried installing the AIR app again?
Thanks
Rashi -
PDF's download but won't open online..
Ever since I upgraded to Lion, PDF files do not open up but are immediately sent to the downloaded file area.
The Installer that you had downloaded from http://www.adobe.com/support/downloads/detail.jsp?ftpID=5786 is the 11.0.07 patch update for Reader XI. It shows the dialog "choose the copy of Adobe Reader to update" under following scenarios:
1. When it finds more than one copy of Adobe Reader installed on a system. In this case, You need to choose the application that you use, like browse to Applications directory and choose Adobe Reader if that is the location from where you use the application.
2. When the installer didn't find any copy of Adobe Reader installed on a system which it needs to update. In this case, you may install Adobe Reader XI version 11.0.07 directly from here get.adobe.com/reader/ from the same machine you intend to use it on.
Please let us know if any of the above suggestion resolved your problem.
-Shashi -
Html5 previews fine but doesn't open online
My project previews fine in html5 and plays locally in all browsers, but won't open online in any browser. I just get a dark screen. The flash version works online. Any ideas why the html 5 would play locally but not on the web?
A bit puzzled. What are you using Dreamweaver here for?
Other than that, since you are using the latest version of browsers, I don't see any issues here. Perhaps, just clearing the browser cache might help.
Sreekanth -
Online pdf documents won't open
I can't open online pdf files since updating to Adobe X1 - how can I fix this? - keep getting an error 1014:1014 - I have already uninstalled the program & re-installed it & that didn't work
sorry for the late response...I was out of town...I have Windows 7 Professional & IE 10...weird I just tried now & it is working ok...I can see my cable bill online...YAY!!!...thanks for responding.
[private data removed] -
My mother's computer was infected with the new "Win 7 Total Security" virus (apparently a fake antivirus program) - corrupted real av. To remove, we followed online advice to delete everything in AppData, for all programs, plus some other stuff. We moved it all to a flashdrive for safety, but after successfully removing virus, likewise cleaned & reformatted flashdrive. This apparently deleted Firefox profile(s), and after uninstalling & reinstalling, Firefox still won't open - I can't create a new profile. With v 4.0, I get an error message about not being able to find the profile. Found advice on how to open profile manager, but it won't open. Found reference to version 4 dispensing with profile manager, so tried installing version 3.6 again; still won't open, still can't open profile manager, but now no error message at all.
THANX for the reply cor-el. I've never had a problem using just "firefox -p", but i did use the full path like you advised after i read the profile manager article here before i posted my question. Unfortunately it didn't work. I've backed up all 3 profiles from the "%appdata% profile" file, and also from my remaining main profile that i'm on right now. I decided i'm going to uninstall ff3.6.28 & upgrade to "firefox 11" this weekend and hopefully create the other 2 profiles along with my main one. I do like in the newer versions of FF the tabs on top like googles chrome because it gives you more room on the page. I also like some other features too, but the main reason i kept my old version both times is because the newer versions didn't seem to load pages any faster than version 3.6.28. I'm not going to worry about some themes/personas not being compatible with ff11. I'll find some new ones. I think when i tried "ff9" awhile back along with my current version, i just deleted the shortcut that the article said to create on the desktop and still had all 3 profiles & no problems like i have now. In case your curious, the article on how to create more than one version of firefox at the same time was on the site "Dottech.org>[How To] Tip: Install multiple versions of Firefox to test before upgrading to latest release". It works but i obviously did something different this time that caused this problem. THANX again for your time/help, i do appreciate it.
-
imovie won't open on mac
what do I do .... I have clicked force quit as it is unresponsive?
I have shut down computer. Unplugged power for 30 seconds and opened back up still the same problem. Help please!!!So you don't have the iLife 09 disk either? (Can't remember if that was a separate disk or not).
Hmmm, it'd be better if you had the iLife disk.....
So, first you need to buy Snow Leopard (call Apple, it's the best price there); once you install it, update it to 10.6.8. That will give you the Mac App Store - you need that to buy Mountain Lion (download only, no disks). You will also want to up your RAM memory toa s much as you can - Mountain Lion is somewhat of a memory hog.
If you don't have your iLife disks, then a bootable clone on an external drive is an absolute must have just in case. You should do the first one before you install Snow Leopard just in case. Then, once you're up to 10.6.8 and all your applications are updated 9ncluding iLife, make a new bootable clone before you download/install Mountain Lion. Keep that clone safe just in case you need to revert or something goes wrong (especially if you don't have disks).
Once Mountain Lion is downloaded, first dismiss the installer and find it in your Applications folder. Make a copy of it and put it in a safe place (so you don't need to download it again). Then begin installing; when finished, run Software Update. Hopefully, your iMovie will be updated to the latest version. At that point, I'd make another clone and keep that one updated.
Having said all that, I'm not sure about iMovie not responding now - since you don't have disks, you can't reinstall it, so I don't know if upgrading will work. Normally one should take care of any problems before upgrading, but unless you want to buy a retail iLife 09 or 11 (which is still available online here and there), there isn't much you can do about installing. -
I open an e-mail, click on a link, and sometimes it will open, other times it won't. If the website is given in the e-mail, I can copy and paste the site into Firefox, and it will usually open, but I want to know why a valid link won't open. Other times, I will enter an address in Firefox and I get "done" at the bottom, but I'm looking at a blank page. I'm not a technician, just an operator, so it may be a setting somewhere in the millions of settings that are default or that I have changed, but I have no clue what is causing this. Another problem that only occurs with Firefox is that if I am filling out an online shopping cart, when I'm done, there is no button to click to finish the transaction. I have to open IE, go to the same site, make the same order, and the "submit" or "order" button is there. Why in IE and not in Firefox? Any help would be most appreciated.
OK lets engage the brain here. A car is warranted from the maker of the car through the dealer that sells it.
That warranty is clearly spelled out. 3 years parts and labor, 5 year power train, 10 rust through etc. It tells you how to obtain this warranty service.
Find the warranty service conditions on Verizon Wireless and READ them.
Now you go to Best Buy and buy a Television and hook it to cable vision or Fios and it breaks down and you want the company you get TV service from to fix it? Please get real.
If you bought the device from Walmart or Best Buy or any major retailer they give you 15 days to return a defective unit. Then after that time it spells out your options. One of them is not to bring it back to them. They don't repair devices.
Now Verizon Wireless is also a retailer, they give you 14 days to return it and after that they will assist in the warranty of the device through the manufacturer. Verizon does not make phones nor repair them.
There is no customer courtesy outside of issuing a refurbished device if not physically broken and you send the other one back to complete the warranty process if under a year. If you have supplemental insurance then you go through asurian. That is pertinent information.
Just because you don't like the reply does not make it correct.
The updates come through Google, then HTC (Or other device makers), then to Verizon to push out to the devices. Verizon has nothing to do with the code of the update, nor anything regarding the devices. They provide a service of which is cellular and data services. If the devices cannot work on their service Verizon Wireless is not to blame.
Good Luck -
Itunes won't open on my iMac.
I have an iMac with an intel core i5 processor running 10.6.8 and itunes 11.1.4 won't open at all. Once clicked it bounces in the dock a few times and then nothing. Halp!
Hello! Way up there... kiss the sky for me and then try the following:
First, I would run Disc Utility; Verify Disc, Verify Disc Permissions, & Repair Disc Permissions.
Then I would go here > http://www.apple.com/itunes/download/ for the iTunes 11.1.4. .dmg file download. In my experience, by proceeding in this manner rather than by using the Software Update Application alone & while online (which does not let the user know that their chances for a good installation are better if you run disc utility first; download the .dmg file and install iTunes (manually) by double-clicking on the .dmg installer file. Note this step can be done while off-line which reduces the possibility of a network packet loss &/or corruption.
So, unless you do not have enough free space on your hard drive, and a min. of 2 GB RAM, that should work.
The only other thing that I know sometimes works is by booting up in safe mode (restart by holding down the shift key until you get into Safe Mode, sign in there (as the administrator of course) & then try to start iTunes in safe mode (even though there is no sound in safe mode...that doesn't matter.) If it opens in Safe Mode (without being online) it will open when you restart in Standard Mode whether you are online or not.
Best Regards,
mm~ -
Safari won't open, it automatically crashes
I have no idea why Safari won’t open can someone please help me. This is the error report pasted below. I can’t get online using a regular browser. I’m using “Maxthon”(which i downloaded from the app store) to post this. I tried to download firefox and chrome and they won’t install either. Thank you.
Process: Safari [661]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Build Info: WebBrowser-7600002005000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [661]
User ID: 501
Date/Time: 2014-12-20 22:40:33.150 -0500
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: ECB405D3-8B4E-DFE2-C332-014C079821EB
Sleep/Wake UUID: B2C19578-C158-4245-9BF4-F98104F0603C
Time Awake Since Boot: 4300 seconds
Time Since Wake: 2500 seconds
Crashed Thread: 15
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 000000010ac5d000-000000010ac5e000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.ColorSync 0x00007fff8c72b3b6 CMMCurveTag::SameCurve(CMMCurveTag*, CMMCurveTag*) + 44
1 com.apple.ColorSync 0x00007fff8c722a2b CMMRGBCurves::MakeInvLutTable(CMMFloatLutInfo*, CMMMemMgr&, unsigned int, CMMTable**) + 55
2 com.apple.ColorSync 0x00007fff8c720598 ConversionManager::AddInvMatrixConv(CMMXYZTag* (&) [3], CMMRGBCurves&) + 112
3 com.apple.ColorSync 0x00007fff8c71f01d ConversionManager::MakeConversionSequence(CMMProfileInfoContainer*, CMMColorConversionInfo*) + 1105
4 com.apple.ColorSync 0x00007fff8c71b1d3 DoInitializeTransform + 1149
5 com.apple.ColorSync 0x00007fff8c71dde2 AppleCMMInitializeTransform + 295
6 com.apple.ColorSync 0x00007fff8c75b999 ColorSyncCMMInitializeTransform + 99
7 com.apple.ColorSync 0x00007fff8c708380 ColorSyncTransformCreate + 671
8 libCGCMS.A.dylib 0x00007fff861334b6 create + 1029
9 libCGCMS.A.dylib 0x00007fff86130439 get_color_world_for_space + 284
10 libCGCMS.A.dylib 0x00007fff861302e7 CMSTransformCreateConverter + 63
11 com.apple.CoreGraphics 0x00007fff8553eaa0 CGColorTransformCacheCreateConverter + 154
12 com.apple.CoreGraphics 0x00007fff8553e4f7 CGColorTransformConvertColorComponents + 409
13 com.apple.CoreGraphics 0x00007fff85567402 CGColorTransformConvertColor + 216
14 com.apple.AppKit 0x00007fff87c5468a convertColorToColorSpaceNamed + 388
15 com.apple.AppKit 0x00007fff87c54402 -[NSCalibratedWhiteColor colorUsingColorSpaceName:device:] + 238
16 com.apple.AppKit 0x00007fff87c541f2 -[NSColor blendedColorWithFraction:ofColor:] + 44
17 com.apple.AppKit 0x00007fff87bf932f -[NSDynamicSystemColor recacheColor] + 197
18 com.apple.AppKit 0x00007fff87bf9160 -[NSDynamicSystemColor initWithSelector:] + 89
19 com.apple.AppKit 0x00007fff87c53eef +[NSColor controlDarkShadowColor] + 80
20 com.apple.AppKit 0x00007fff87c085f1 +[NSColor colorWithCatalogName:colorName:] + 142
21 com.apple.AppKit 0x00007fff87c07fc0 +[NSCatalogColor newWithCoder:zone:] + 275
22 com.apple.AppKit 0x00007fff87c07e71 -[NSColor initWithCoder:] + 437
23 com.apple.Foundation 0x00007fff894ad90c _decodeObject_old + 331
24 com.apple.Foundation 0x00007fff894ad4c1 _decodeValueOfObjCType + 1567
25 com.apple.Foundation 0x00007fff894acb96 -[NSUnarchiver decodeValuesOfObjCTypes:] + 214
26 com.apple.AppKit 0x00007fff87c53c53 -[NSColorList _decodeWithoutNameWithCoder:newStyle:] + 401
27 com.apple.AppKit 0x00007fff87c53a55 -[NSColorList _parseArchivedList:] + 162
28 com.apple.AppKit 0x00007fff87c537fd -[NSColorList _loadColors] + 419
29 com.apple.AppKit 0x00007fff87c53614 -[NSColorList colorWithKey:] + 33
30 com.apple.AppKit 0x00007fff87c2ee8d -[NSCatalogColor colorUsingColorSpaceName:device:] + 280
31 com.apple.AppKit 0x00007fff87c2ed51 -[NSDynamicSystemColor colorUsingColorSpaceName:device:] + 160
32 com.apple.AppKit 0x00007fff87c52375 -[NSTextFieldCell _textAttributes] + 380
33 com.apple.AppKit 0x00007fff87c005e5 -[NSCell _unformattedAttributedStringValue:] + 278
34 com.apple.AppKit 0x00007fff8827e3e8 -[NSThemeFrame _updateTitleTextField] + 326
35 com.apple.AppKit 0x00007fff87be7c40 -[NSThemeFrame _tileTitlebarAndRedisplay:] + 1214
36 com.apple.AppKit 0x00007fff87bde54d -[NSThemeFrame _updateButtons] + 2735
37 com.apple.AppKit 0x00007fff882805a7 -[NSThemeFrame _moveTitlebarViewsToView:] + 724
38 com.apple.AppKit 0x00007fff88281fc9 __49-[NSThemeFrame _floatTitlebarAndToolbarFromInit:]_block_invoke + 836
39 com.apple.AppKit 0x00007fff87c6b339 +[NSAnimationContext runAnimationGroup:completionHandler:] + 82
40 com.apple.AppKit 0x00007fff88281c41 -[NSThemeFrame _floatTitlebarAndToolbarFromInit:] + 104
41 com.apple.AppKit 0x00007fff87bdc74e -[NSThemeFrame initWithFrame:styleMask:owner:] + 243
42 com.apple.AppKit 0x00007fff87bdac96 -[NSWindow _commonInitFrame:styleMask:backing:defer:] + 614
43 com.apple.AppKit 0x00007fff87bda3fc -[NSWindow _initContent:styleMask:backing:defer:contentView:] + 1477
44 com.apple.AppKit 0x00007fff87e1140e -[NSPanel _initContent:styleMask:backing:defer:contentView:] + 51
45 com.apple.AppKit 0x00007fff87bd9e2a -[NSWindow initWithContentRect:styleMask:backing:defer:] + 45
46 com.apple.AppKit 0x00007fff87e113c1 -[NSPanel initWithContentRect:styleMask:backing:defer:] + 78
47 com.apple.AppKit 0x00007fff87bd7745 -[NSWindowTemplate nibInstantiate] + 567
48 com.apple.AppKit 0x00007fff87bac73b -[NSIBObjectData instantiateObject:] + 309
49 com.apple.AppKit 0x00007fff8808ed01 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 452
50 com.apple.AppKit 0x00007fff87ba0f05 loadNib + 384
51 com.apple.AppKit 0x00007fff8810ef80 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 313
52 com.apple.AppKit 0x00007fff8810f67d +[NSBundle(NSNibLoadingInternal) _loadNibFile:externalNameTable:options:withZone:] + 150
53 com.apple.AppKit 0x00007fff87eb13af _NXLoadNib + 196
54 com.apple.AppKit 0x00007fff87eb0d8f -[NSAlert init] + 95
55 com.apple.AppKit 0x00007fff87ef09f3 +[NSAlert alertWithMessageText:defaultButton:alternateButton:otherButton:informativeTextW ithFormat:] + 131
56 com.apple.AppKit 0x00007fff87bc264d __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1021
57 com.apple.AppKit 0x00007fff87bc220e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
58 com.apple.AppKit 0x00007fff87bc21ad -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
59 com.apple.AppKit 0x00007fff87bc1e9a -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 255
60 com.apple.AppKit 0x00007fff87bc1c69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
61 com.apple.AppKit 0x00007fff87bc16b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
62 com.apple.Foundation 0x00007fff89483458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
63 com.apple.Foundation 0x00007fff894832c9 _NSAppleEventManagerGenericHandler + 102
64 com.apple.AE 0x00007fff8291d99c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
65 com.apple.AE 0x00007fff8291d719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
66 com.apple.AE 0x00007fff8291d623 aeProcessAppleEvent + 295
67 com.apple.HIToolbox 0x00007fff8ff5437e AEProcessAppleEvent + 56
68 com.apple.AppKit 0x00007fff87bbdd76 _DPSNextEvent + 2665
69 com.apple.AppKit 0x00007fff87bbce80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
70 com.apple.Safari.framework 0x000000010acd9ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
71 com.apple.AppKit 0x00007fff87bb0e23 -[NSApplication run] + 594
72 com.apple.AppKit 0x00007fff87b9c2d4 NSApplicationMain + 1832
73 libdyld.dylib 0x00007fff8cd405c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8fed622e kevent64 + 10
1 libdispatch.dylib 0x00007fff822cda6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8fed5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8cf2b4a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8fed5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8cf2b4a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8fed5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8cf2b4a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8fed5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8cf2b4a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff8fed5132 __psynch_cvwait + 10
1 com.apple.WebCore 0x000000010c88888b WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore 0x000000010c8859d9 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore 0x000000010ba45a9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff8cf2d2fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8cf2d279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8cf2b4b1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8fed5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8cf2b4a1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8fed5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8cf2b4a1 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8fed5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8cf2b4a1 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff8fed052e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8fecf69f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff8a59bd63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff8a59bc96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff8cf2d2fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8cf2d279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8cf2b4b1 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8fed052e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8fecf69f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8999cb14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8999bfdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8999b838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff8261dd20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff894c9b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff8cf2d2fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8cf2d279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff8cf2b4b1 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8fed5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8cf2b4a1 start_wqthread + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8fed5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8cf2b4a1 start_wqthread + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff8fed5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8cf2b4a1 start_wqthread + 13
Thread 15 Crashed:
0 libsystem_pthread.dylib 0x00007fff8cf2b695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff898e1b78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff898da620 fprintf + 186
3 ??? 0x0000000111d2a5dc 0 + 4593984988
Thread 15 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff72dbb1d8 rcx: 0x00007fff72dbb1f0 rdx: 0x00000000000000a0
rdi: 0x00007fff72dbb1f0 rsi: 0x00007fff8cf2bb14 rbp: 0x0000000111d26e30 rsp: 0x0000000111d26db0
r8: 0x0000000111d2e000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff72dba6b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff8cf2b695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 3
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10ac5d000 - 0x10ac5dfff com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
0x10ac63000 - 0x10b59cff7 com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
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0x7fff8cbb5000 - 0x7fff8cbb9fff libspindump.dylib (182) <7BD8C0AC-1CDA-3864-AE03-470B50160148> /usr/lib/libspindump.dylib
0x7fff8cbba000 - 0x7fff8cbbcfff com.apple.CoreDuetDebugLogging (1.0 - 1) <9A6E5710-EA99-366E-BF40-9A65EC1B46A1> /System/Library/PrivateFrameworks/CoreDuetDebugLogging.framework/Versions/A/Cor eDuetDebugLogging
0x7fff8cbbd000 - 0x7fff8cc65ff7 com.apple.PackageKit (3.0 - 434) <B6C2831E-914D-3E5F-B0E9-A7079489A6FD> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
0x7fff8ccb3000 - 0x7fff8cd21ffb com.apple.Heimdal (4.0 - 2.0) <B852ACA1-4C64-3E2A-A9D3-6D4C80AD9429> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff8cd22000 - 0x7fff8cd3cff7 com.apple.AppleVPAFramework (1.0.30 - 1.0.30) <D47A2125-C72D-3298-B27D-D89EA0D55584> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA
0x7fff8cd3d000 - 0x7fff8cd40ff7 libdyld.dylib (353.2.1) <19FAF435-C165-3374-9DEF-D7BBA7D61DB6> /usr/lib/system/libdyld.dylib
0x7fff8cd53000 - 0x7fff8cd5cff3 com.apple.CommonAuth (4.0 - 2.0) <F4C266BE-2E0E-36B4-9DE7-C6B4BF410FD7> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff8cd5d000 - 0x7fff8cdeefff com.apple.SoftwareUpdate.framework (6 - 744) <4EBCE244-C676-3228-BF4B-645B143C1B97> /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
0x7fff8cdef000 - 0x7fff8cf11ff7 com.apple.LaunchServices (644.12 - 644.12) <D7710B20-0561-33BB-A3C8-463691D36E02> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff8cf12000 - 0x7fff8cf17ff7 libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
0x7fff8cf2a000 - 0x7fff8cf33fff libsystem_pthread.dylib (105.1.4) <26B1897F-0CD3-30F3-B55A-37CB45062D73> /usr/lib/system/libsystem_pthread.dylib
0x7fff8cf3e000 - 0x7fff8cf3ffff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff8cf40000 - 0x7fff8cf8fff7 com.apple.opencl (2.4.2 - 2.4.2) <6AE26E08-6EFC-3E1B-B202-EFA9C3E5B9D4> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff8cf90000 - 0x7fff8cfabfff com.apple.PackageKit.PackageUIKit (3.0 - 434) <BE4B6C6F-4A32-3DB1-B81B-EF9ADD70E6EA> /System/Library/PrivateFrameworks/PackageKit.framework/Frameworks/PackageUIKit. framework/Versions/A/PackageUIKit
0x7fff8d02b000 - 0x7fff8d02dff7 com.apple.securityhi (9.0 - 55006) <B1E09986-7AF0-3BD1-BAA1-B5514DFB7CD1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff8d02e000 - 0x7fff8d039fff libGL.dylib (11.0.7) <C53344AD-8CE6-3111-AB94-BD4CA89ED84E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8d03a000 - 0x7fff8d08efff libc++.1.dylib (120) <1B9530FD-989B-3174-BB1C-BDC159501710> /usr/lib/libc++.1.dylib
0x7fff8d0e7000 - 0x7fff8d115fff com.apple.CoreServicesInternal (221.1 - 221.1) <51BAE6D2-84F3-392A-BFEC-A3B47B80A3D2> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff8d116000 - 0x7fff8d162fff com.apple.corelocation (1486.17 - 1615.21) <DB68CEB9-0D51-3CB9-86A4-B0400CE6C515> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff8d163000 - 0x7fff8d167fff libCoreVMClient.dylib (79) <FC4E08E3-749E-32FF-B5E9-211F29864831> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff8d168000 - 0x7fff8d1a0fff com.apple.RemoteViewServices (2.0 - 99) <C9A62691-B0D9-34B7-B71C-A48B5F4DC553> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff8d21f000 - 0x7fff8d225ff7 com.apple.XPCService (2.0 - 1) <AA4A5393-1F5D-3465-A417-0414B95DC052> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x7fff8d255000 - 0x7fff8d255fff com.apple.quartzframework (1.5 - 1.5) <4944127A-F319-3689-AAEC-58591D3CAC07> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff8d2ac000 - 0x7fff8d6fffc7 com.apple.vImage (8.0 - 8.0) <33BE7B31-72DB-3364-B37E-C322A32748C5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff8d700000 - 0x7fff8d767ff7 com.apple.datadetectorscore (6.0 - 396.1) <5D348063-1528-3E2F-B587-9E82970506F9> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff8d768000 - 0x7fff8d7a1fff com.apple.AirPlaySupport (2.0 - 215.10) <E4159036-4C38-3F28-8AF3-4F074DAF01AC> /System/Library/PrivateFrameworks/AirPlaySupport.framework/Versions/A/AirPlaySu pport
0x7fff8d7a2000 - 0x7fff8d838ffb com.apple.CoreMedia (1.0 - 1562There is no need to download anything to solve this problem.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
Problem description:
My MacBook Pro is running really slow. Applications won’t open or take up to 10 min.
EtreCheck version: 2.1.5 (108)
Report generated December 27, 2014 at 9:15:58 PM CST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: one day 6:55:8
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HD (disk1) / [Startup]: 498.88 GB (5.04 GB free) (Low!)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.epson.driver.EPSONProjectorUDAudio (1.30 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Support]
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
4 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.ctkd.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.wdhelper.plist
[running] com.seagate.TBDecorator.plist [Support]
5 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.carbonite.launchd.carbonitealerts.plist [Support]
[running] com.carbonite.launchd.carbonitestatus.plist [Support]
[loaded] com.coupons.coupond.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
[loaded] com.trendmicro.itis.dca.plist [Support]
[running] com.trendmicro.itis.uimgmt.agent.plist [Support]
Launch Daemons: ℹ️
[failed] com.adobe.fpsaud.plist [Support]
[running] com.carbonite.launchd.carbonitedaemon.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[running] com.trendmicro.icore.av.plist [Support]
[running] com.trendmicro.icore.main.plist [Support]
[running] com.trendmicro.icore.wp.plist [Support]
[running] com.trendmicro.itis.plugin.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[invalid?] com.jdibackup.JustCloud.autostart.plist [Support]
[invalid?] com.jdibackup.JustCloud.backupstart.plist [Support]
[loaded] com.trendmicro.itis.uninstaller.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
bomgar-scc-20130819-104735 UNKNOWN (missing value)
bomgar-scc-20130905-143949 UNKNOWN (missing value)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)
WDSecurityHelper Application (/Applications/WD Security.app/Contents/Resources/WDSecurityHelper.app)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
bomgar-scc-20130819-104735 UNKNOWN (missing value)
bomgar-scc-20130905-143949 UNKNOWN (missing value)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 [Support]
CouponPrinter-FireFox_v2: Version: 5.0.5 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.223 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User internet Plug-ins: ℹ️
npBcsMcTcIO: Version: Unknown [Support]
Safari Extensions: ℹ️
Trend Micro Toolbar [Installed]
3rd Party Preference Panes: ℹ️
Carbonite [Support]
Flash Player [Support]
Paragon NTFS for Mac ® OS X [Support]
Seagate Dashboard for Mac OSX [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
HD: Disk size: 498.88 GB Disk used: 493.84 GB
Destinations:
Jens Seagate Backup [Local]
Total size: 999.86 GB
Total number of backups: 6
Oldest backup: 2014-06-24 10:33:56 +0000
Last backup: 2014-12-17 17:14:18 +0000
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 493.84 GB X 3)
My Passport for Mac [Local]
Total size: 2.00 TB
Total number of backups: 14
Oldest backup: 2013-08-21 19:19:35 +0000
Last backup: 2014-12-19 11:44:23 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
Top Processes by CPU: ℹ️
6% coreaudiod
5% CarboniteDaemon
4% iMovie
3% JustCloud
3% Wondershare Player
Top Processes by Memory: ℹ️
335 MB iPhoto Library Manager
180 MB Finder
142 MB iMovie
70 MB Preview
51 MB Microsoft Word
Virtual Memory Information: ℹ️
149 MB Free RAM
1.04 GB Active RAM
897 MB Inactive RAM
1.17 GB Wired RAM
30.53 GB Page-ins
1.42 GB Page-outs
Diagnostics Information: ℹ️
Dec 26, 2014, 05:17:12 PM /Library/Logs/DiagnosticReports/iPhoto_2014-12-26-171712_[redacted].cpu_resourc e.diag [Details]
Dec 26, 2014, 03:47:17 PM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-154717_[redacted].cp u_resource.diag [Details]
Dec 26, 2014, 02:22:01 PM Self test - passed
Dec 26, 2014, 11:48:03 AM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-114803_[redacted].cp u_resource.diag [Details]You have nearly run out of disk space. Either purchase a larger one or start cleaning out the one you have?
-
Ever since yesterday, my Ipod apps won't open properly. I googled it, and couldn't find anything accurate. So i deleted all of the apps, and re-downloaded them. Now they're doing it again. When i tap on it, it looks like it wants to open, but then it goes back to the main menu. I googled it again, and got an answer saying to go to Itunes, uncheck the "sync apps" box, and sync. Then after that, recheck the box, and sync again. Many people said this worked, but it didn't for me. Also whenI go to sync my apps, they don't show up in Itunes. How do I get them to show up in Itunes?
I had the same issue. After searching around online I found out that you can try downloading another app (it can be any app) onto your ipod. After it finishes downloading see if your other apps open. You don't even have to keep the new app. Just see if your other ones work and you can delete the new one. That should work. If not, try to hard reset it. Here is another apple support link for steps on hard reseting it (http://support.apple.com/kb/HT1430).
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