Strange behaivor Outbound Call and Event Response in Siebel
Hello,
In my enviroment when I passing parameters to outbound call (for example ContactId) like Param.ContactId, than in event response I can not read them, for eaxamle {ContactId} empty.
Is it problem in my enviroment or it is Virtual CTI driver bug? I use Siebel 8.1.1
Thanks
Edited by: DocJon on 05.03.2010 8:24
Hello. Thanks for response!
In log files, thare no errors.
In tw_USER.log i saw, before ItereactionMessage that Siebel post ContactId. But when IteractionMessage resived there is no ContactId, only standart contactId parameter equal -1. In S_Com log file, also, no such parameter.
I tried screen transfer, and it works fine.
What log files do you need? Do you need cca log files or only siebel log files?
Thanks!
P/S what is your email?
Edited by: DocJon on 09.03.2010 0:07
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12:17:03.613 : 10.188.0.19 : NOTICE : ( sip_stack)(2288607 ) TlsTransportObject#57::CheckForConnectionPersistent - Opening persistent connection with proxy: 10.188.0.18:61275 [Time: 11:17:03]
12:17:03.613 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288608 ) | |(SIPTU#517)INVITE State:Idle() [Time: 11:17:03]
12:17:03.623 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288609 ) DNSResolver::HandleARecordQuery - Host:VRRL-SBA.cdol.int resolved in external table [Time: 11:17:03]
12:17:03.633 : 10.188.0.19 : NOTICE : ( sip_stack)(2288610 ) (SIPTU#517) HandleResolutionSuccessEV: Domain name VRRL-SBA.cdol.int was successfully resolved to IP: 10.188.0.18 [Time: 11:17:03]
12:17:03.643 : 10.188.0.19 : NOTICE : ( sip_stack)(2288611 ) SIPCall(#517) changes state from Idle to Invited [Time: 11:17:03]
12:17:03.653 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288612 ) | | | #276:SIP_DNS_RESOLVED_EV(14fe8790-50ef-476a-80ac-e57061c0a2af)
[Time: 11:17:03]
12:17:03.663 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288613 ) | | | #276:SIP_SETUP_EV(14fe8790-50ef-476a-80ac-e57061c0a2af)
[Time: 11:17:03]
12:17:03.673 : 10.188.0.19 : NOTICE : ( lgr_call)(2288614 ) (#276) Call Allocated. [Time: 11:17:03]
12:17:03.673 : 10.188.0.19 : NOTICE : ( lgr_stk_ses)(2288615 ) SIPStackSession::HandleStackSetupEV - NEWCALL: SrcPN=0 [Time: 11:17:03]
12:17:03.683 : 10.188.0.19 : NOTICE : ( lgr_stk_ses)(2288616 ) <SESSION #276> SendToCall - event: NEW_CALL_EV m_Call#276 [Time: 11:17:03]
12:17:03.693 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288617 ) | | #276:NEW_CALL_EV:(14fe8790-50ef-476a-80ac-e57061c0a2af) [Time: 11:17:03]
12:17:03.703 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288618 ) | | #276:Call changing states from:IdleState to:NewCallState_IP2Tel [Time:
11:17:03]
12:17:03.713 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288619 ) ServicesMngr::GetEndPoint PhoneNum = 402XXX0899
[Time: 11:17:03]
12:17:03.713 : 10.188.0.19 : NOTICE : ( lgr_psbrdif)(2288620 ) GetTrunkGroupId- TrunkGroup:1 found DstNum:402XXX0899 DstPfx:* SrcNum:+1XXXXXX5232 SrcPfx:* SrcIp:abc0012 SrcIpPfx:10.188.0.18 [Time: 11:17:03]
12:17:03.723 : 10.188.0.19 : NOTICE : ( lgr_psbrdif)(2288621 ) QueryOnHookPortStatus (ChannelNum=0), status = 1 Polarity = 0 [Time: 11:17:03]
12:17:03.733 : 10.188.0.19 : NOTICE : ( lgr_psbrdif)(2288622 ) Current trunks status: [Time: 11:17:03]
12:17:03.743 : 10.188.0.19 : NOTICE : ( lgr_num)(2288623 ) PhoneNumber::RemovePrefix - Number change from +1XXXXXX5232 to 1XXXXXX5232 [Time: 11:17:03]
12:17:03.753 : 10.188.0.19 : NOTICE : ( lgr_call)(2288624 ) Call::SetCoderListForCall #276 Found 2 Common Coders For Call [Time: 11:17:03]
12:17:03.763 : 10.188.0.19 : NOTICE : ( lgr_call)(2288625 ) <Call #276> Coder g711Ulaw64k20 : 20 [Time: 11:17:03]
12:17:03.763 : 10.188.0.19 : NOTICE : ( lgr_call)(2288626 ) <Call #276> Coder g711Alaw64k20 : 20 [Time: 11:17:03]
12:17:03.773 : 10.188.0.19 : NOTICE : ( lgr_profiling)(2288627 ) <Call 276> Profiled<Tel=0,Ip=0>: JBMinDel=10 JBOptF=10 EEarlyM=1 FaxTM=1 IPDS=46 IsFaxU=2 PI2IP=-1 SigIPDF=40 CNGMode=0 DTMFUsed=0 NSEMode=0 PlayRBTone2IP=1
RBUdpPort=0 RTPRD=0 SCE=0 VxxTT=2 Dst2Rdrt=0 DTMFVol=20 ECE=1 ECurDis=0 EDigDel=0 ERevP=0 FHPer=700 InG=32 MWIA=0 MWID=0 VVol=32 ReorderTime=255 DIDWink=0 2StageDial=0 DiscOnBusyT=1 DiscOnBrok=1 DPInd=255 AGC=0 NLP=0 [Time: 11:17:03]
12:17:03.783 : 10.188.0.19 : NOTICE : ( lgr_call)(2288628 ) | | #276GetNextUI:GlobalUI=442334516, mACAddrLsb=3257879 [Time: 11:17:03]
12:17:03.793 : 10.188.0.19 : NOTICE : ( lgr_call)(2288629 ) | | #276GetNextUI:GlobalUI=442334517 [Time: 11:17:03]
12:17:03.803 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288630 ) | #0:NEW_CALL_EV : (14fe8790-50ef-476a-80ac-e57061c0a2af) [Time: 11:17:03]
12:17:03.813 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288631 ) EndPoint::MediaResourceList::AllocateMediaIpPortsByMediaRealmID Perform NEW allocation of Media ports for RealmIndex(0) port(6220) current allocations
are:(1) [Time: 11:17:03]
12:17:03.813 : 10.188.0.19 : NOTICE : ( sip_stack)(2288632 ) SIPSDPSession#276 - Changing state from SIP_MEDIA_IDLE to SIP_MEDIA_OFFERED [Time: 11:17:03]
12:17:03.823 : 10.188.0.19 : NOTICE : ( sip_stack)(2288633 ) <BaseSIP SDPSESSION #276> UpdateChosenMediaByCN - CN as Remote 1 [Time: 11:17:03]
12:17:03.833 : 10.188.0.19 : NOTICE : ( sip_stack)(2288634 ) <BaseSIP SDPSESSION #276> UpdateChosenMediaByCN - Force silence suppression on chosen coder, because remote & local support CN [Time: 11:17:03]
12:17:03.843 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288635 ) | |(SIPTU#517)TRYING_REQ State:Invited(14fe8790-50ef-476a-80ac-e57061c0a2af) [Time: 11:17:03]
12:17:03.853 : 10.188.0.19 : NOTICE : ( sip_stack)(2288636 ) New SIPMessage created - #58 [Time: 11:17:03]
12:17:03.863 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288637 ) ---- Outgoing SIP Message to 10.188.0.18:61275 from SIPInterface #0 ---- [Time: 11:17:03]
12:17:03.873 : 10.188.0.19 : NOTICE : SIP/2.0 100 Trying
Via: SIP/2.0/TLS 10.188.0.18:61275;branch=z9hG4bK7f7f1664
From: "VRRL - Kitchen"<sip:+1XXXXXX5232;[email protected];user=phone>;epid=621B6C2CF5;tag=aeb33cd2cc
To: <sip:[email protected];user=phone>;tag=1c274616087
Call-ID: 14fe8790-50ef-476a-80ac-e57061c0a2af
CSeq: 32959 INVITE
Supported: em,timer,replaces,path,early-session,resource-priority
Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE
Server: Audiocodes-Sip-Gateway-Mediant 1000 - MSBG/v.6.20A.045.006
Content-Length: 0
[Time: 11:17:03]
12:17:03.883 : 10.188.0.19 : NOTICE : ( sip_stack)(2288639 ) Resource SIPMessage deleted - #58 [Time: 11:17:03]
12:17:03.883 : 10.188.0.19 : NOTICE : ( lgr_stk_ses)(2288640 ) SIPStackSession::HandleStackSetupEV - SETUP: SrcPN=0 [Time: 11:17:03]
12:17:03.893 : 10.188.0.19 : NOTICE : ( lgr_stk_ses)(2288641 ) <SESSION #276> SendToCall - event: SETUP_EV m_Call#276 [Time: 11:17:03]
12:17:03.903 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288642 ) | | #276:SETUP (TO:402XXX0899, FROM:+1XXXXXX5232):(14fe8790-50ef-476a-80ac-e57061c0a2af)
[Time: 11:17:03]
12:17:03.913 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288643 ) | | #276:Call changing states from:NewCallState_IP2Tel to:InitiatedState_IP2Tel
[Time: 11:17:03]
12:17:03.923 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288644 ) | #0:SETUP_EV : (14fe8790-50ef-476a-80ac-e57061c0a2af) [Time: 11:17:03]
12:17:03.933 : 10.188.0.19 : NOTICE : ( lgr_psbrdif)(2288645 ) UpdateChannelParams, Channel 0
[Time: 11:17:03]
12:17:03.943 : 10.188.0.19 : NOTICE : ( lgr_psbrdif)(2288646 ) #0:PSOSBoardInterface::ConfigureFaxModemChannelParams FAXTransportType=3 Modem configuration VxxTransportType=2 not allowed, forced to 3
[Time: 11:17:03]
12:17:03.953 : 10.188.0.19 : NOTICE : ( lgr_psbrdif)(2288647 ) #0:ConfigFaxModemChannelParams NSEMode=0, CNGDetMode=0, FAXTranType=3, VxxTranType=3, VoiceVol= 0, DTMFVol=-11, InGain=0, RTPRedDepth=0, ECE=1, SCE=3, ECNlpMode=0,
DJBufMinDelay=10, DJBufOptFac=10, Result=1) [Time: 11:17:03]
12:17:03.963 : 10.188.0.19 : NOTICE : ( lgr_psbrdif)(2288648 ) Turn ringer ON for channel 0 [Time: 11:17:03]
12:17:03.973 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288649 ) | #0:FXO Seize Line [Time: 11:17:03]
12:17:03.973 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288650 ) | #0:ALERT_EV (send) : (14fe8790-50ef-476a-80ac-e57061c0a2af) [Time: 11:17:03]
12:17:03.983 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288651 ) | | #276:ALERT_EV:(14fe8790-50ef-476a-80ac-e57061c0a2af) [Time: 11:17:03]
12:17:03.993 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288652 ) | | #276:Call changing states from:InitiatedState_IP2Tel to:AlertingState_IP2Tel
[Time: 11:17:03]
12:17:04.003 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288653 ) | | | #276:ALERT_EV(14fe8790-50ef-476a-80ac-e57061c0a2af)
[Time: 11:17:03]
12:17:04.013 : 10.188.0.19 : NOTICE : ( sip_stack)(2288654 ) New SIPMessage created - #93 [Time: 11:17:03]
12:17:04.013 : 10.188.0.19 : NOTICE : ( sip_stack)(2288655 ) SIPSDPSession#276 - Changing state from SIP_MEDIA_OFFERED to SIP_MEDIA_COMPLETED [Time: 11:17:03]
12:17:04.023 : 10.188.0.19 : NOTICE : ( lgr_stk_ses)(2288656 ) DtmfCapNegotiationAlgorithm :: TxDtmfMethod = DTMF_RFC2833_SUPPORTED [Time: 11:17:03]
12:17:04.033 : 10.188.0.19 : NOTICE : ( lgr_stk_ses)(2288657 ) DtmfCapNegotiationAlgorithm :: TxRtpRfc2833Payload = 101 [Time: 11:17:03]
12:17:04.043 : 10.188.0.19 : NOTICE : ( lgr_stk_ses)(2288658 ) <SESSION #276> SendToCall - event: DTMF_CONTROL_EV m_Call#276 [Time: 11:17:03]
12:17:04.053 : 10.188.0.19 : NOTICE : ( lgr_flow)(2288659 ) | | #276:DTMF_CONTROL_EV:(14fe8790-50ef-476a-80ac-e57061c0a2af) [Time:
11:17:03]
12:17:04.063 : 10.188.0.19 : NOTICE : SIP/2.0 183 Session Progress
Via: SIP/2.0/TLS 10.188.0.18:61275;branch=z9hG4bK7f7f1664
From: "VRRL - Kitchen"<sip:+1XXXXXX5232;[email protected];user=phone>;epid=621B6C2CF5;tag=aeb33cd2cc
To: <sip:[email protected];user=phone>;tag=1c274616087
Call-ID: 14fe8790-50ef-476a-80ac-e57061c0a2af
CSeq: 32959 INVITE
Contact: <sip:[email protected]:5067;transport=tls>
Supported: em,timer,replaces,path,early-session,resource-priority
Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE
Require: 100rel
RSeq: 1
Server: Audiocodes-Sip-Gateway-Mediant 1000 - MSBG/v.6.20A.045.006
Content-Type: application/sdp
Content-Length: 254
v=0
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