Strange behaviour on low battery...

Hello all!
I tried calibrating my battery and ran into this.
The instruction comands to use the notebook until it fully drains the battery and automatically goes to sleep.
But, in my case, a minute after the low battery warning, it turned off instead falling asleep. I have no idea as to what kind of problem (PEBKAC?) it is.
As the warning says, it should go to sleep to keep the contetns of RAM, and this behaviour does not seem to be customizable, so I was a bit disappointed having found it had turned off...
Also I am not sure about the step #5 of battery calibration (as it's presented Mac Help): "Turn off the computer or allow it to sleep for five hours or more", it says, and I am not sure as to what "for five hours or more" is related to: to keeping it in sleep mode, or to both sleeping and turned off?
(From the common sense's viewpoint, it should mean to keep it turned off or sleeping for five hours, but I am not sure...)
Thanks in advance,
Anton

Anton Shepelev wrote:
As the warning says, it should go to sleep to keep the contetns of RAM, and this behaviour does not seem to be customizable, so I was a bit disappointed having found it had turned off...
This may occur if you have Battery update 1.3 installed.
If you have the Santa Rosa MacBook “New Model” you may not need to do this. Some people have reported that once the 1.3 bundle was removed on the SRMB they could not get the battery update 1.2 to install.
Check and see if you have battery update 1.3 installed. Try these two locations for it. It will be one or the other.
MacBook/Library/System/Library/SystemConfiguration/BatteryUpdater.bundle
MacBook/System/Library/SystemConfiguration/BatteryUpdater.bundle
Leopard installs it. It is the MacBook Pro update.
If it is 1.3 drag it to the trash and then reboot. After you reboot you will be able to empty the trash. Once you have done that run software update and it should install Battery Update 1.2. You should reset the SMC (System Management Controller) after doing this.
Also I am not sure about the step #5 of battery calibration (as it's presented Mac Help): "Turn off the computer or allow it to sleep for five hours or more", it says, and I am not sure as to what "for five hours or more" is related to: to keeping it in sleep mode, or to both sleeping and turned off?
(From the common sense's viewpoint, it should mean to keep it turned off or sleeping for five hours, but I am not sure...)
It means either one will work. If you let it sleep for five hours or if you turn it ff for five hours the same goal will be accomplished. This lets the chemistry settle. I prefer to turn mine off completely once it goes to sleep.

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    # Using these settings, you can let laptop mode tools control the X display
    # standby timeouts.
    # This requires that you have installed the "xset" utility. It is part of the
    # X.org server distribution and included in the package xorg-server-utils.
    # The X settings are not automatically applied on login, and this is
    # impossible fix for the user, since laptop mode tools must operate as root.
    # Therefore, it is recommended to add the following line to /etc/X11/Xsession
    # as well:
    # /usr/sbin/laptop_mode force
    # Should laptop mode tools control DPMS standby settings for X displays?
    CONTROL_DPMS_STANDBY=0
    # These settings specify the standby timeout for the X display,
    # in seconds. The suspend and poweroff timeouts are somewhat
    # larger values derived from these values.
    BATT_DPMS_STANDBY=300
    LM_AC_DPMS_STANDBY=1200
    NOLM_AC_DPMS_STANDBY=1200
    # Terminal settings
    # Using these settings, you can let laptop mode tools control the terminal
    # blanking timeouts. This only works for linux virtual consoles.
    # Should laptop mode tools control terminal blanking settings?
    CONTROL_TERMINAL=0
    # Terminal device files that should be affected. (One terminal is enough, this
    # affects all consoles. )
    TERMINALS="/dev/tty1"
    # These settings specify the blanking and powerdown timeouts. Note that
    # the powerdown timeout is counted from the moment the screen is blanked,
    # i.e. BLANK_MINUTES=2 and POWERDOWN_MINUTES=5 means the screen powers
    # down after 7 minutes of inactivity. The range for all these settings is
    # 1 to 60 minutes, or 0 to disable.
    BATT_TERMINAL_BLANK_MINUTES=1
    BATT_TERMINAL_POWERDOWN_MINUTES=2
    LM_AC_TERMINAL_BLANK_MINUTES=10
    LM_AC_TERMINAL_POWERDOWN_MINUTES=10
    NOLM_AC_TERMINAL_BLANK_MINUTES=10
    NOLM_AC_TERMINAL_POWERDOWN_MINUTES=50
    # LCD brightness settings
    # Using these settings, you can make laptop mode tools automatically adjust
    # your LCD's brightness settings. The settings are extremely simple -- they
    # only allow for the execution of a command, nothing more. The reason for this
    # is that LCD brightness settings are very different between laptop vendors.
    # Suggestions for commands:
    # * If your system has the file "/proc/acpi/video/VID/LCD/brightness" (VID may
    # be VID1 or similar), use this file as BRIGHTNESS_OUTPUT, and use
    # the command "echo <value>". The possible values can be listed using the
    # command:
    # cat /proc/acpi/video/VID/LCD/brightness
    # * If you have a file /sys/class/backlight/.../brightness, then you can use
    # that file as BRIGHTNESS_OUTPUT, and the command "echo <value>".
    # As far as I understand it the values are between 0 and
    # the value contained in the file /sys/class/backlight/.../max_brightness.
    # * For Toshiba laptops, use the command "toshset" with the -lcd or -inten
    # command. Read the toshset(1) manual page for more information on the
    # parameters for this command. If you use this command, set
    # BRIGHTNESS_OUTPUT to "/dev/null".
    # Should laptop mode tools control LCD brightness?
    CONTROL_BRIGHTNESS=0
    # Commands to execute to set the brightness on your LCD
    BATT_BRIGHTNESS_COMMAND="echo [value]"
    LM_AC_BRIGHTNESS_COMMAND="echo [value]"
    NOLM_AC_BRIGHTNESS_COMMAND="echo [value]"
    BRIGHTNESS_OUTPUT="/proc/acpi/video/VID/LCD/brightness"
    # Auto-hibernation settings
    # Using these settings, you can make laptop mode tools automatically put your
    # computer into hibernation when the battery level goes critically low.
    # This feature only works on ACPI, and only works on computers whose batteries
    # give off battery events often enough.
    # Should laptop mode tools perform auto-hibernation?
    ENABLE_AUTO_HIBERNATION=1
    # The hibernation command that is to be executed when auto-hibernation
    # is triggered.
    HIBERNATE_COMMAND=/usr/sbin/hibernate
    # Auto-hibernation battery level threshold, in percentage of the battery's
    # total capacity.
    AUTO_HIBERNATION_BATTERY_CHARGE_PERCENT=2
    # Enable this to auto-hibernate if the battery reports that its level is
    # "critical".
    AUTO_HIBERNATION_ON_CRITICAL_BATTERY_LEVEL=1
    # Start/Stop Programs settings
    # Laptop mode tools can automatically start and stop programs when entering
    # various power modes. Put scripts accepting "start" and "stop" parameters
    # in the directories /etc/laptop-mode/batt-stop, batt-start, lm-ac-stop,
    # lm-ac-start, nolm-ac-stop and nolm-ac-start. Laptop mode will call the
    # scripts in a state-"stop" directory with the "stop" parameter when entering
    # the state in question, and it will call the same scripts with the "start"
    # parameter when leaving the state. Scripts in a state-"start" directory are
    # called with the "start" parameter when the specified state is entered, and
    # with the "stop" parameter when the specified state is left.
    # Should laptop mode start and stop programs?
    CONTROL_START_STOP=0
    # Settings you probably don't want to touch

  • IPhone 5 will not turn on. Endless Low battery, Apple Logo, reset loop

    Today I dropped my phone, not a big drop, only about 2 feet. I had a lifeproof case on so I thought to myself," No big deal" To my shock and disbelief, my phone would not turn on! I tried to plug it in to a charger to try to start it. It immediately came on with a low battery symbol. I thought that was strange as it had a 70-80% charge on it. But I was hopeful. It then displayed the Apple Logo and I thought I was safe. Then after about 5 sec it went blank. Then the Low Battery symbol came on again. Then the Apple Logo for a few seconds, ... then Off. It does this over and over in an endless loop. I dont know where to go from here. I tried googling the problem but didn't come up with much. I tried holding the home and power button for 20-30 seconds like one video recommends but that did nothing. It only loops if its plugged in to a charger. If its not plugged in it is just off, no activity at all and it will not turn on. Any help will be much appreciated.

    Just to follow up if anybody else has this problem.
    The drop must have ruined the battery. After taking it to a local repair shop to get serviced, as suggested by Ingo2711, the phone is back to 100% after a new battery was installed. $50.00 bill for a new battery is not to bad at all to fix my phone.

  • Low battery, apple icon, sad mac

    I just got my "new" used 4th gen ipod. I turned it on got the apple logo and then a sad mac with an exclamation point. I'm charging it to see if its an issue with the battery (the battery is showing low charge). What I can't understand is why the battery charging icon appears and then intermittingly the apple logo is followed by the sad mac and then back to the battery icon? Is the sad mac because of the low battery or another issue? It's only been plugged in an hour and I have not reset it. What's happening? Thanks

    Low battery icon does not equal to sad iPod, which means something wrong on the HD of the iPod, and its OS does not manage to process. However, most of the sad iPod problem do caused by the low battery. See the following helps
    Hello,
    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/itunes/download/
    For old and other versions of iPod updater for window you can get here
    http://www.ipodwizard.net/showthread.php?t=7369
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
    Intermediate Level
    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iTunes 7 and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iTunes 7 and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
    http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
    http://www.ipodresq.com/index.php
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
    http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
    http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
    Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    Exclamation point and folder and nothing else
    http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
    Exclamation point and folder and nothing else
    http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    Sad iPod solution
    http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
    Re: try to restore ipod and it says "can't mount ipod"
    http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
    iPod making clicking noise and is frozen
    http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
    Cant put it into disk mode
    http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
    I think my iPod just died its final death
    http://discussions.apple.com/thread.jspa?messageID=3813051
    Apple logo & monochrome battery stay
    http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
    Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
    Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

  • Getting  a low battery sign only  ,changed battery still the same thing

    my ipod video stopped charging for no reseason all it says is low battery and get the sad apple face and to contact apple. my computer doesn t reconize the ipod or nothing .i figured it was a bad battery so i bought one installed it still doing the thingno thang is there anything i can try or is my ipod toast .any ideas anyone,should i call support and paythere fee to find out its broken

    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/itunes/download/
    For old and other versions of iPod updater for window you can get here
    http://www.ipodwizard.net/showthread.php?t=7369
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
    Intermediate Level
    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iTunes 7 and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iTunes 7 and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
    http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
    http://www.ipodresq.com/index.php
    http://www.ifixit.com/
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
    http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
    http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
    Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    Exclamation point and folder and nothing else
    Spank your iPod
    http://www.youtube.com/watch?v=3ljPhrFUaOY
    http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
    Exclamation point and folder and nothing else
    http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
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