Strange circle scratches appearing on MacBook Pro screen

Hey guys I need some help!
My brand new Macbook Pro came last week and I am absolutely in love with it!
Apart from one thing, over the past day (literally) I've had these weird circular scratches appearing on my screen and no matter how hard I try I can't get them off! I've used the special cleaning cloth that came with the laptop to try and gently remove them but it seems like they're actually in the screen if that makes sense. Three have appeared today and I know it wasn't me as I've been taking care of this machine because it cost so much!
If anyone could help that would be much appreciated as I literally just got this thing so I'm wondering should I take it back?
Also when the machine is on I can see the scratches in the screen when there is a white background. If you move your head left to right then you can see different colours in the scratch (sorry if this isn't making sense!) They're not huge scratches but annoying!
Please help!!
Thanks!

Guess you're not alone Jen, I have the similar issue, just that I can see the circles with pretty much any color in the screen and not just white. Infact, they jump around like ripples on still water when the screen moves ever so gently. Its a real pain when im doing stuff with the laptop in my lap or when im typing. Have you seen a similar issue when you move the screen?
This issue ive had since I unboxed it (a few days ago), the bubbles can be seen even with the power off, but more evident when its on.
I wrote to the lovely lady who helped me out with my purchase (I was going through Singapore and didnt have long there, and she managed to get the customised MBP to me in time!), she connected me to tech teams and customer relations, but alas im no longer in the country where I bought the MBP (Singapore) and so they cant do an immediate replacement. Ive contacted the local guys (India) and im waiting for them to get back to me.
What urged me to get onto this forum is that today, I discovered that there is an issue with the battery too, it gives me 3+ hours on a full charge, which is half of what it should, right? Quite bummed about this!
(Plus, I didnt get all the cables and plugs that should come with the Mag charger, like the extension cord and the different plug heads. Compounding my growing disappointment. Sigh)
I love the machine, and I loved the initial service I got. I just hope i'll be saying the same if and when this is all resolved.
Cheers.

Similar Messages

  • Diagonal lines appearing on MacBook Pro screen

    I can't seem to find any pattern to this happening, but every so often one of the windows in the foreground after being moved or resized will appear with diagonal black and white stripes. The desktop remains fine, it is just the window in the forgeground. Usually moving the window again or resizing will temporarily fix the problem. But once it starts it usually affects multiple applications. Safari seems fine, but some other programs I can't even scroll without it happening. A reboot or even logging in/out seems to fix it.
    Another thing I noticed is that when this is happening is that if I take a screenshot the image shows up as the entire screenshot. Until I reboot or log out/in, I can't take any screenshots of anything but this image. Here is the screenshot:
    http://farm4.static.flickr.com/3152/3062918393_6dd4a6168c.jpg?v=0
    I don't know if this happens on both video cards, since I usually only run the 9400 and the issue is not very frequent. I'm thinking this might be a hardware issue with the video card, but wanted to see if anyone else had seen this.

    It's also possible that you have an intermittent problem with the display that may not be tested with the AHT. It's hard to tell when it's so intermittent, but if you have an external display, you might see if it ever occurs on that.
    Are you under warranty? If so, at least report the problem to Apple and ask for a case number. That way you will be able to establish that the problem first occurred under warranty. If your warranty runs out, and the problem suddenly gets bad enough that you can show it to someone, you will have established that it started under warranty. Apple has the enlightened policy that if a problem first occurs under warranty, they will honor the warranty until the problem is fixed, even if the warranty has run out.
    Doing the fresh install of Leopard is the right thing to do to rule out software as a possible cause.
    If this is a hardware problem, it will likely get worse over time. In the meantime, you might take note of what you were doing when it occurs--like if the computer was hot or something like that. If you can determine what triggers the stripes, you will be able to show it to someone.
    Good luck!

  • Small MacBook Pro screen scratch: Are they normal for a 2+ year old computer?

    Hello,
    I am writing about a topic that may have been mentioned around on these forums multiple times, scratches on the MacBook Pro screen display. In August 2010, I bought my 2010 MacBook Pro and since then I have been very careful with the screen by avoiding to touch it and clean it around every two to three months. However, today, I was cleaning my MacBook Pro screen and a way I examine the screen cleaness is by placing my iPhone 4S LED flash light illuminating the screen which shows the smudges and dirt that the screen has. Unfortunately, today I found 2 scratches on my MacBook Pro screen which run horizontally, these scratches are very small at around 1mm in lenght. They are not noticeable when the screen is on, which is why the scratch may have gone undetectable up until today when I used my iPhone's LED.
    Off course I am a little dismayed because through all my carefullness when I clean the screen (I use a gentle up and down motion to clean the screen), still I was not able to prevent a screen scratch. When I close my MacBook Pro, I still use the plastic material that came on top of the keyboard to avoid any contact of the screen and the keys; I always shake that plastic material before placing it on top of the keyboard . So here's my question is it normal for a almost 2.5 year old computer to have two small scratches as the one I am speaking about.
    I did find the screen bezel at Amazon and I may buy one as a spare and store it in a secure place and use it if there are more pronounced screen scratches.
    Thanks in advance for any answers and suggestions to my predicament.

    Thomas A Reed wrote:
    I have a 2010 MacBook Pro. I do not take any care to put anything in between the keyboard and screen... I just use it as it was made to be used. I don't take any particular care when cleaning the screen... often, it's just rubbing off a fingerprint with my sleeve or the tail of my shirt. No scratches whatsoever.
    How your screen got scratched is not something anyone here can answer. We can speculate, at most, but that's not likely to be very useful. I'd recommend not putting anything between the screen and keyboard when closing the machine. That could very well be the cause of the problem, if something got stuck to that material when you closed it between keyboard and screen.
    Thanks for the suggestion... I will apply these changes to my MacBook Pro's storing procedure and remove the plastic out of the equation. What bugs me is the fact that because the scratch is 1mm long and horizontal it tells me that a force dragged the material. The only thing I can recollect is when one time a family member accidentally passed close to my MacBook Pro with his headphone jack disconnected and hanging, unfortunately the metal part scraped over the screen but there were not scratches to detect. The impact area as I recollect is close to the scratch but the force of the impact and travel distance was not something as forceful to create such damage. Maybe the plastic is the culprit which makes me feel disappointed because I was using it to avoid problems rather than creating one. Anyways, I think I'll buy a spare bezel for my MacBook and in case there are more future and pronounced scratches, I will send it to repairs to an Apple Authorized Service Provider and give them the bezel.

  • Strange diagonal bars on Macbook Pro Screen

    Something very strange just happened to my Macbook Pro and I wanted to see if anyone has seen this issue before. My Macbook Pro was in sleep mode when I decided to turn it on to plug in my second external HDD to the USB port. I took the Macbook out of its sleep mode and attempted to eject the external HDD currently plugged in. What I got was this very bizzare effect. The screen suddenly displayed strange diagonal bars all over. The mouse would no longer move and none of the buttons where operating. Below is an image I took just after it happened.
    Has anyone else seen this issue. I had to perform a hard shut down and when rebooting even the bootup Apple logo displayed this issue. When it reached the login screen the problem had worsened. The screen glitch showed larger pixalated squares with varying colour.
    Thank you very much for the support.

    Here goes a video to help illustrate the problem further:
    http://www.youtube.com/watch?v=Bza37NajT6M

  • Screen stuck on gray, used shift key and my screen appears with MacBook Pro and not the recovery option. Please help

    Screen stuck on gray, used shift key and my screen appears with MacBook Pro and not the recovery option. Please help!

    Hi ..
    Shift key boots into Safe Mode, not Recovery.
    This only works on a Mac running v10.7 Lion or later.
    Startup your Mac while holding down the Command + R keys. From there you should be able to access the built in utilities to repair the startup disk and restore OS X using OS X Recovery
    If you can't boot into Recovery Mode, help here >   Mac OS X: Gray screen appears during startup

  • Gray and white smudges in MacBook Pro Screen

    About 1 week ago, I noticed 2 faint grey smudges in the middle of my MacBook Pro screen. I dismissed it at the time because I could barely see them unless I looked extremely close on a dark screen. I opened my computer up yesterday to see that the amount of spots had tripled from 2 to 6, are becoming more apparent, and  all in the same area in the middle of the screen. They are still only able to be seen on a dark screen. The smudges are about the size of the cursor Also, when I tilt my head or tilt my laptop screen far back on a white screen, I can see that those spots turn slightly brighter white than the rest of the screen. While the grey smudges aren't connected, these white areas appear to connect to make a circle.
    Another quick note, in December, I had a similar problem with my screen. The white spots were in the same circular shape and clear on any background, however, instead of grey smudges, I had spots that were black in the exact same circular shape. Apple labeled it as pixel anomalies and replaced my screen for me with no problems. Do you think it is pixel anomalies or something different? I bought the laptop in September 2011 and it is under every

    Take it in for repairs while you are still under warranty.

  • 2.2ghz macbook pro screen

    Hi, my macbook pro screen cracked after 8 days. I bought a replacement screen brand new online. I have 2 questions, first my machine is the 2.2ghz macbook pro that was 1999.99 list price. Is the screen I purchased the correct one? its model number M9969LL/A and approximately how much labor time should I expect to pay for to re-install this?
    Is it true that apple does not cover these? The machine did not drop or anything and there is no damage to it. There is just a black circle then a spider web of glass on the inside and then all the pixels have turned to colored lines.
    Thanks and I hope you all had a great Thanksgiving!!
    Steve

    I have the Early 2011 2GHz Macbook Pro and I have the same problem too.
    I switched out the logicboard a month ago and today the graphics just went distorted.
    Any solutions? Now I'm thinking it is the Graphics Card.

  • The very top of my 13" macbook pro screen, above the browser or application frame, goes black sometimes and I'm unable to see the choices

    the very top of my 13" macbook pro screen, above the browser or application frame, goes black sometimes and I'm unable to see the choices, any ideas?

    Back up all data.
    I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.
    Triple-click anywhere in the line below on this page to select it:
    defaults delete -g NSFullScreenDarkMenu
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window by pressing the key combination command-V.
    Wait for a new line ending in a dollar sign (“$”) to appear. You can then quit Terminal. Log out and log back in.

  • TS1367 My MacBook Pro screen won't turn on makes a repeating 3 beep sound

    The screen to my MacBook Pro screen wont turn on and when I push the power button it just makes a 3 beep sound repeatedly. Is there any way t. Fix this or should I go to the store?

    Take it in for service.
    Apple Store appointments: http://apple.com/retail/geniusbar.

  • Translucent impromptu possible "hacker" message interrupts current session, locks MacBook Pro screen and demands that I restart by holding down the power button of my LapTop to turn it off first. Any thought? Could this be another way to mess with us?

    I was listening to a YouTube video on the history of X15 rocket airplanes. All of sudden, out of the blue a translucent back message drops top down, stops the video, locks up my MacBook Pro screen and demands that I restart my lapTop by first holding down my power switch, then turn the lapTop back on. This has never happened to me before. The message was in black & white, and in about 6 languages: English, French, Spanish, Dutch, Japanese, Chinese. Does any one recognize what this might be?
    The Computer turned back on just fine as if nothing had Now I am freeking out that they could be reading my key strokes or something. Could they have used this tactic to install malicious software on my computer by first taking away my ability to do anything about it being that I am not a software engineer? Can any one think of anything simillar? I reported this as a bug to APPLE the regular way, then cleared my Safari cookies, then run software update which returned nothing new as in " your software is up to date at this time."
    Can any one please help?
    A-NmN. 

    Hi stedman1,
    Thank you so much. This seems to make sense to me now. I was freaking out a bit that some hacker could be messing with my MacBook Pro. I will be monitoring this issue from now on as it has never happened before. 
    A-NmN.

  • Cleaning MacBook Pro screens

    Does anyone know if it is safe to use Kensington's Screen Guardian to clean a MacBook Pro screen? The product contains: Water, 2-Butoxyethanol and Ethanol. Also can this cleaner be used on an iMac and a iPod Touch screens. Thanks for your help.

    Apple recommends against using any cleaner with alcohol or ammonia to clean any LCD screen. Those chemicals may damage the screen coating. The best way to clean a laptop screen is to use a microfiber wipe (such as those sold to clean eyeglasses) or a damp ( not wet) soft lint-free cloth. For more information, see:
    http://support.apple.com/kb/HT3226
    Butyl cellusolve, a component of Screen Guardian (according to their material safety data sheet), is neurotoxic among other toxicities, by the way, so I'd avoid it even if it weren't risky on LCDs.
    Regards.
    Message was edited by: Dave Sawyer

  • Comparing MacBook Pro screen with Intel iMac

    I'm wondering if anyone here that has a MacBook Pro has had a chance to compare its quality to another mac's screen. I've been working on trying to colour-calibrate my MacBook Pro using SuperCal, and I've noticed that the colour on the MacBook Pro is nowhere near as nice as on the intel iMac.
    Obviously expecting a laptop screen to look as good as the larger iMacs is a bit much, but I was still very surprised at the difference in quality.
    Anyone else noticed this?

    The MacBook Pro screen is not as bright or vibrant as any plug-in type LCD I've compared it to.
    However, it is much nicer than any of my previous laptops (including an Aluminum Powerbook G4). It is significantly brighter, with somewhat better color.
    It would be nice if the laptop had a better backlight that could turn on when plugged in, but that's probably up there with my wish for a 2nd processor that would turn on during plug-in as well...
    Cheers,
    Josh

  • Macbook pro screen dims after waking from sleep?

    Does anyone know why my macbook pro screen dims when waking from sleep or waking from my screen saver? I can't get it to stop doing this. Thanks.

    It sounds like I have the same thing happening. It's more like the colors are washed out, like there is less contrast. I have a hot corner set up for my screen saver. Once I activate the screen saver for a second and then deactivate it, the Macbook screen goes back to normal. I have a 30" Samsung 305T monitor set up as a second (main) screen for when I'm working at home, which is most of the time. I haven't had it unplugged from the Macbook since this started, so I don't know if it happens by itself. I do know that the Samsung looks fine when waking up from the screen saver at the same time.
    I tried to find others with this problem in this forum, but got tired of looking through all the other posts that had nothing to do with this problem.
    Can anyone help us?

  • Macbook Pro Screen wakes up from sleep without any acitvity

    I've set my MacBook Pro screen to turn off after two minutes of activity. I've had this setting for all my Macs and I've never had any problems.
    Recently though, my MacBook Pro's screen turns on by itself without me touching the computer or any mouse attached to it. What could be the problem?
    It's really annoying when the screen turns on at night.
    Any help will be appreciated.

    I have the same problem. I brought up console and there is nothing at the same time as the screen turning on. My situation is as follows:
    I put on a podcast. The only applications running are firefox and iTunes. I turn the screen brightness all the way down with the F1 key, then mouse over the corner of the screen set to turn the monitor off.
    After about 6 minutes, the screen comes back on at brightness level 1. If I touch a button or the trackpad the screen turns back off. It stays off for about 6 more minutes and does it again.
    Edit: I just checked the logs with all showing and the only thing I see is a Wake Reason = EC LID0.
    Any tips?

  • My MacBook pro screen is broken (awaiting part for repair) can I transfer keynotes pres onto iPad air? Without a home screen to navigate?

    I am eagerly awaiting the correct parts to repair my MacBook pro screen (my husband dropped it). I have an iPad air but for some reason iCloud has only stored a very old copy of a keynotes presentation I need? Anyway to transfer with being able to see MacBook screen to guide me?
    Cheers

    You misunderstand the memory management scheme and misinterpret the display you're seeing.
    To start with, free memory is wasted memory. Once some disk contents have been brought in, it is wasteful to discard that data just to make the RAM that it occupied "free." Inactive memory is memory that is not currently used, can be given to an application that needs it without doing any disk I/O (or used as a destination for reading disk content) but which currently holds disk data that might be useful in the future. I.e., it's file content of some sort.
    To get a better idea of how Mac OS X manages RAM and how to interpret the Activity Monitory dispaly, see this tech note: Mac OS X: Reading system memory usage in Activity Monitor.
    Rosetta is indeed memory hungry, but it's an interim solution. With 2 GB of RAM installed, you can run a lot of applications with alacrity.
    Lastly, your Safari, an Intel-native application, is currently using 2 GB. This is a known issue with Safari, though it seems to me that it has gotten better since 2.0.3 was released in 10.4.6. Still, it's a bit of a memory hog, to be sure. Now that Firefox, Camino and Seamonkey are all available in Universal (Intel native) forms, you have alternatives. Firefox seems a lot more parsimonious when it comes to RAM.
    Randall Schulz

Maybe you are looking for

  • Time machine only mounts the drive to Finder. The Program doesn't open. What is missing here?

    Selecting <Time Machine> <enter time machine> on my Mac Air brings up a dialogue <connecting to backup disk>.  The disk  appears <mounted> on the desktop as a icon and shows as a connected drive in Finder.  It doesnt  open into the Time Machine inter

  • Year end activities...........

    Hi folks, year end is coming. Can anyone tell me what are the activities i need to perform/complete from the SD point of view for the year end. If anyone can share with me a template of the same , it will be very helpful to me. my maild id : [email p

  • Connection error while updating/refreshing Downloa...

    Hello guys. I have a nokia n95 and I want to install Ovi. The instruction says: 1. Go to Menu 2. Download When I try to connect to refresh the Catalog list, an error saying "Error while browsing" pops up. Any workaround on this? Please help. Thank yo

  • Java script slideshow not fading in google chrome or firefox.

    Hi I have built a page in DW CS4 and added a Jave Script fading photo slideshow. Thanks to some previous help from this forum is working great. One problem is that the images don't fade between in Firefox or Google Chrome??? please advise Regards Mar

  • Guy accessed remote administration port 4567 on my router. Thanks, Verizon!

    Some  dude has been running botnet attacks to gain access to my  Westell 9100 BHR router and this past weekend he was successful: Oct  9 20:01:39 2010    Inbound Traffic    Blocked - Default policy    TCP 74.125.227.33:80->71.170.238.87:49396 on eth1