Strange Cisco CAD issue

                   HI All,
                                         I am currently running UCCX System version: 8.5.1.11003-32. We purchased a tool to replace the old cisco attendant so agents can transfer calls.  When a customer agent transfer a call to a sales agent using this tool they get kicked out the cisco queue. If we transfer with out the tool there's no issue. If we transfer with the tool, but close CAD there's not issue. The vendor of the tool is stating this is a cisco issue. How can I determine who's issue is it.
Thank you

HI Shridhar,
Why are these Agents going to Reserved state? Is it because they are getting the inbound or Direct Preview Outbound calls?
After this Reserved state, Agent's phone should start rining and they should pickup the calls, if they don't do it in stipulated time, UCCX will force them to go to the Not_Ready state (depending on the parameter set for RONA under UCCX Admin->System parameter page).
Could you please check the Reason code for the Not_ready state in CAD for these events?
I will meantime check the logs to see any specific reason for this issue.
Hope this helps.
Anand
Please rate helpful posts !!

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    The main issue around the guys taking calls, After finishing the call and the CAD display staying  in the 'Not Ready' state. Once clicked on 'Ready' (to take a call) which goes straight back to 'Not Ready' state, So they  are unable to take calls. This is happening intermittenly with all Agents of  one particular call  center site. I took a look into the CAD ebug  logs and I can see Agents state changing from Reserved state to Not ready state without Intervention of Agent.I can also see the number of timeouts session which is leading to RTPstoped event. The UCCX system is upgraded from V7.0 to  8.5.1.11003-32.
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    HI Shridhar,
    Why are these Agents going to Reserved state? Is it because they are getting the inbound or Direct Preview Outbound calls?
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    Plextor PX-708A
    BenQ DVD Burner
    AN OLD Matrox Mystique 4MB PCI  (new pci-e gfx card later...)
    A powerfull enermax coolergiant 600W ATX 2.0 power supply
    Latest official nforce4 drivers and bios
    It seems to be ok: installed winXP pro sp2 and updates, installed two Seagate in raid-mirroring with the nforce4 controller, installed some progs and utils, firewall is ok, prime95 go without problems for 1 our (more tests later), cpu temp is 34°C and sys temp is 30°C.
    CoreCenter Say:
    Vcore -> 1.41V
    3.3V -> 3.39V
    +5V -> 5.13V
    +12V -> 12.26V
    memory volt -> 2.60V
    FSB -> 200MHz
    PCI-E -> 100MHz
    cpu volt -> By-VID
    Apparently no weird things...
    When i switch-on the Pc, for some seconds(  ̃10 secs) it don't want to boot, optical drives blink repeatly and the screen is blank, like a bad overclock... But the machine isn't overclocked, and the bios is ok, i think. After 10 secs, finally it go and run flawlessly, post and other things are ok. When i reboot in win, the 10secs-issue repeat itself. So this strange thing at the post is normal? Anyone with the same "problem"? For now the rig is ok when it logon in winXP...

    Hi all my friends 
    @JER101 >>> Ehrr i mean post, sorry 
    I had unplugged the optical drives, but the problem persist. When plugged, they blink for some times and after blinking the machine go into post-phase and after it boot in the correct manner. I think the PCI card is the problem, like some of you said... I will buy one pci-e card (obviously), but i hope things are not dangerous for now 
    In the mean time, i have a new problem: emule+firewall=BSOD. I know, there are tons of post about this issue around, but the solution is unclear... Tried to disable DEP, patched WinXP SP2 with latest things from winupdate, but nothing work for me, emule and the firewall generate a crash&reboot. Tried with the Marvell LAN, too, without success.
    Any suggestions? Usefull links? If i uninstall the "NVIDIA Forceware Network Access Manager" it will work without problem with a thirdy part firewall, like sysgate?
    P.S.
    What's the problem with nvidia drivers? C'mon nvidia, solve this damned issue! 

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