Strange connection issue's since Early August

Question

Since August my normally flawless BT connection (virtually zero downtime or speed loss in 2yrs) has gone kaput. At the moment my connection struggles to play 360/720p vids and during online gameplay my MS is either high or when its low the connection lags.
I have been speaking with BT tech since Aug trying to isolate the issue and they have done line tests etc etc and the problem has not sorted itself out yet. After another phone call today where I requested an engineer to come take a look I was suddenly told that there is an outage on my line and that I have to wait another week or so to see if my connection stablizes.
Now this could be genuine or just a fob off either way I cant do much about it other than ask you guys if there is anything more i can do from my end.
Stats :homehub 3,wired connection to a PC,connected via master socket with 1 filter
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 11:47:09
Downstream:
6,655 Kbps
Upstream:
828 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
5.4 dB / 5.1 dB
Line attenuation (Down/Up):
32.0 dB / 17.2 dB
Output power (Down/Up):
19.9 dBm / 12.2 dBm
FEC Events (Down/Up):
128487549 / 429362
CRC Events (Down/Up):
191224 / 72
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
1207440 / 198
Error Seconds (Local/Remote):
0 / 27
Software version V100R001C01B031SP09_L_B | Time & date 20:54 03/09/2011
Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
Download  Speed
4712 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 4712 Kbps
 For your connection, the acceptable range of speeds is 2000-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :6652 Kbps(DOWN-STREAM), 828 Kbps(UP-STREAM)
 IP Profile for your line is - 5500 Kbps
2. Upstream Test:  -provides background information.
Upload Speed
678 Kbps
0 Kbps
828 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 678 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 828 Kbps
We were unable to identify any performance problem with your service at this time.
Additional notes
I factored in the possiblity of it being the holidays still and primetime usage but I have had this before and not had problems on this scale.
Another factor is that I changed hubs  from 2-3 and the problems seem to have started since then.
During tech calls my speed was reduced to what it is now from 7mbs
Solved!
Go to Solution.

Answer 1

when eventually BT get round to sending the email about the upgrade then it will be auto but that may take months. 
Tech are also correct that your profile is set by your current speed and is therefore correct.  The point is as your exchange has been upgraded it is possible to get the upgrade early before the 'auto' but you need to agree a new contract.
There are numerous similar posts on the forum like yours where after agreeing a new contract and reduced cost they got the upgrade to 21CN and faster speed.
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