Strange contacts problem with Exchange account.

I have an Exchange account set up on both my iPad and iPhone wich work seemlesly when adding or editing contacts.  The on-line app that Office Exchange provide also show all changes, which is great.
I've just set up a new (June 2013) Macbook Air and added the same Exchange account.  Mail and Calendar work great, but the contacts don't show in my 'Contacts' app and I have no idea why.Just in case it's important, I noticed the iPad/iPhone server info has 'Domain' in it's settings suggesting it uses a web based sync(?). There isn't an option when setting up an Exchange account on the Macbook to enter that info in - it asks for Internal/External server paths.  Would this be the problem, and if so, how do I set up my Exchange account to enter the same domain type info as my iPad/iPhone?
Many thanks in advance.
Paul

Sorry, but it is still not clear.
When restoring an iPhone with iTunes, the iPhone is completely erased first followed by the firmware being reinstalled. After the firmware is reinstalled, there are two options. Restore from the iPhone's backup which is selected by default, or as a new iPhone which must be manually selected.
Did you do the latter? If so, this is the first time I have seen this reported - that everything was erased from the iPhone except for a single email account.

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