Strange download speed / latency problem
Hi all,
I've lately been having problems with only my download speed and latency when gaming online. Sometimes I'm getting my normal full 10MB connection and other times it randomally drops down to between 0.1 and 4MB, it doesn't matter if it is peak hours or not it is very random. When I am getting my full speed all websites/gaming online work perfectly but when the speed drops even to 4MB or so everything requires constant refreshing and my gaming online becomes impossible.
I've noticed that sometimes when the phone rings the broadband will disconnect, and my upload speed appears to be unaffected.
I have tried a quiet line test and it was clear so I'm not sure what is going on.
I have tried different routers/cables/filters and have also tried restarting the router.
I read about packet loss and thought it was maybe an issue to do with that, and so when doing a pathping to BT.net i've noticed that when the speed is high and everything appears to be working I get no packet loss, but when it is slow and things don't want to load I get some (as shown below). I have no idea if this is related but I will link as much information as i can to see if it is any help.
Trace complete.
Tracing route to bt.net [193.113.211.125]
over a maximum of 30 hops:
0 User1-PC.home [192.168.1.64]
1 api.home [192.168.1.254]
2 217.32.141.132
3 217.32.141.174
4 213.120.161.74
5 217.41.222.50
6 217.41.222.182
7 acc2-10GigE-0-0-0-4.bm.21cn-ipp.bt.net [109.159.248.194]
8 109.159.248.140
9 core1-pos6-1.manchester.ukcore.bt.net [62.172.103.73]
10 core1-pos9-0.glasgow.ukcore.bt.net [194.74.16.174]
11 vhsaccess1-gig1-0.glasgow.fixed.bt.net [217.32.170.146]
12 ftip002676159.vhsaccess1.glasgow.fixed-nte.bt.net [213.121.156.38]
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 User1-PC.home [192.168.1.64]
0/ 100 = 0% |
1 2ms 0/ 100 = 0% 0/ 100 = 0% api.home [192.168.1.254]
2/ 100 = 2% |
2 12ms 4/ 100 = 4% 2/ 100 = 2% 217.32.141.132
0/ 100 = 0% |
3 13ms 2/ 100 = 2% 0/ 100 = 0% 217.32.141.174
0/ 100 = 0% |
4 16ms 4/ 100 = 4% 2/ 100 = 2% 213.120.161.74
0/ 100 = 0% |
5 --- 100/ 100 =100% 98/ 100 = 98% 217.41.222.50
0/ 100 = 0% |
6 15ms 7/ 100 = 7% 5/ 100 = 5% 217.41.222.182
0/ 100 = 0% |
7 15ms 6/ 100 = 6% 4/ 100 = 4% acc2-10GigE-0-0-0-4.bm.21cn-ipp.bt
.net [109.159.248.194]
0/ 100 = 0% |
8 22ms 22/ 100 = 22% 20/ 100 = 20% 109.159.248.140
0/ 100 = 0% |
9 23ms 32/ 100 = 32% 30/ 100 = 30% core1-pos6-1.manchester.ukcore.bt.
net [62.172.103.73]
0/ 100 = 0% |
10 37ms 4/ 100 = 4% 2/ 100 = 2% core1-pos9-0.glasgow.ukcore.bt.net
[194.74.16.174]
0/ 100 = 0% |
11 34ms 30/ 100 = 30% 28/ 100 = 28% vhsaccess1-gig1-0.glasgow.fixed.bt
.net [217.32.170.146]
0/ 100 = 0% |
12 35ms 2/ 100 = 2% 0/ 100 = 0% ftip002676159.vhsaccess1.glasgow.f
ixed-nte.bt.net [213.121.156.38]
Link Information
Uptime:
0 days, 17:50:48
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
920 / 12,917
Data Transferred (Sent/Received) [MB/MB]:
343.16 / 603.15
Output Power (Up/Down) [dBm]:
12.0 / 22.5
Line Attenuation (Up/Down) [dB]:
20.0 / 38.5
SN Margin (Up/Down) [dB]:
5.0 / 4.0
Vendor ID (Local/Remote):
TMMB / TSTC
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
1 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
35,052 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 854,020
HEC Errors (Up/Down):
0 / 492,945
Line Profile:
Fast
check you exchange for any problems http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
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If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
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Hi all,
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http://www.speedtest.net/result/1133172089.png
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P.S. I just opened Activity Monitor and saw the Google Downloads is operational. Maybe that's hogging all the download speed. That leads to two more questions.
Q4. Is it possible to stop all internet traffic except via Safari?
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i've had to switch from safari(3.0.3) to firefox because of this.
i really would love to get back to using safari, since it's my browser of choice as well.
its going on over a month of this nonsense now. -
Problem with downloading speed on itunes and app store.
i have problem with downloading speed on itunes and app store.ihave 6mb/ps plan.whene i download on xperia z downloading speed is about 3mb/ps.but when i download on apple app store or any apple server it giving only 150kb/ps.im doing everything. i change my ip dynamic to static.but nothing is change on speed.plz help me and give me some use full static ip and dns.
Hi JM_7,
If you are having a space issue when trying to sync your iPhone, you may find the following article helpful:
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/ts1503
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I rarely use my mac to sync....its all wifi sync for the last 2 years....never had this issue before... and i know it began with iOS7.... here is why....
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Hello again, since Friday 10/10/14 my connection speeds have decreased, line seems to be reseting as my Bipac 7800 is showing an increase in download SNR and decrease in the connected speed, my normal speed is aprox 7000, the suprise is that the upload speed is showing an increase with a decrease in the SNR strange?. Attempts to lower the SNR using the Bipac 7800 have failed as the SNR is showing no change. Connected to Abbey wood exchange, simple things like refreshing tv and radio feeds in getiplayer took seconds now take 5-10 minutes.
Regards Paul
Parameters
DSP Firmware Version
A2pB025f.d22k
DMT Status
No Defect
Operational Mode
ADSL2+
Upstream
1011
Downstream
4544
SNR Margin(Upstream)
6.4
SNR Margin(Downstream)
15.1
Line Attenuation(Upstream)
23.8
Line Attenuation(Downstream)
44.0
FAQ
1. Best Effort Test:
Download Speed : 3.99 Mbps
2. Upstream Test:
Upload Speed : 0.87 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information
Solved!
Go to Solution.Hello again, posting of stats and info after being up and connected for +5 days.
1. Best Effort Test: -provides background information.
Download Speed
4.13 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 4.13 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.01 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.62 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.62Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL Status
Parameters
DSP Firmware Version
A2pB025f.d22k
DMT Status
No Defect
Operational Mode
ADSL2+
Upstream
719
Downstream
4544
SNR Margin(Upstream)
8.1
SNR Margin(Downstream)
15.1
Line Attenuation(Upstream)
23.8
Line Attenuation(Downstream)
44.0
Model Name
BiPAC 7800
Host Name
home.gateway
System Up-Time
5 Day(s) 21 Hour(s)
Current Time
Mon Oct 20 14:18:47 2014
Hardware Version
Annex A
Software Version
1.06h.dt2 -
Upgrade to iOS 6 encountered the following problems in my ipad2.
(1) very low download speed
(2) I can not open my apple gmail in my iPad.
(3) I can't download new apps from Internet.Have tried your suggestion of toggling but unfortunately that has not solved the problem - but many thanks for the suggestion.
Regards
Sailorfrank -
My download speed - Problem or just this slow?
Well I've always had bad download speeds, guessing because of my area and such, but they seem to have gotten worse lately. My max download speeds used to be around 120kb/sec but now I'm lucky if they even reach 60kb/sec ( not in peak times )
Now I'm not exactly networking savvy, but I did that BT speed test and the results are:
Download speedachieved during the test was - 413 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :1248 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
And this is what's in my gateway about my modem I guess:
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Rate:
1248 kbs
448 kbs
Max Rate:
788 kbs
852 kbs
Noise Margin:
10.0 dB
19.0 dB
Attenuation:
55.8 dB
31.5 dB
Output Power:
16.1 dBm
11.9 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
788 kbs
Attenuation @ 300kHz:
55.8 dB
Uncanceled Echo:
-10.5 dB
Ok
VCXO Frequency Offset:
23.8 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Excessive Impulse Noise:
0
Ok
Is that around about right? Is there any other information I should disclose? Do I have a problem or am I just unfortunate enough to have these bad download speeds?
Solved!
Go to Solution.Because you accidently disconnected it, you'll need to remain connected for 3 -5 days (which shouldn't be long now) and allow the profile to rise, I dont think it will rise, but it may just nudge the system and may work...
Alternatively you could contact the mods, and ask for an SNR reset which should give your sync speed a boost and in turn give the system a kick up the backside and tell it to get its ass in gear . You can contact the mods using this link http://bt.custhelp.com/app/contact_email/c/4951 .
Regards Edd
Check your Line
BT Speedtester
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