Strange message on screen

Hello
I keep getting this message;
Ruth
You may have the phone but I hold the key!
and then being prompted to unlock my phone.
I have restored it to a previous date each time so far but it is getting quicker at doing it again.
I went into the Vodaphone shop where I bouht the phone but they say it is a Blackberry issue - help!!

What is displaying the message? Is it email, BBM, SMS..... Or does it appear as if an error message (which I would doubt)?
What do you mean restore to previous date?
Details very much needed.
- Ira

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