Strange new syncing problem

Syncing has never been an issue until last week.
My ATV is synced to my MacBook Pro. Last week when I switched on the MBP and opened iTunes it started to sync, but strangely instead of showing my ATV content at approx. 100GB it showed it to be only approx. 20GB and was trying to sync 1,750+ files to the Apple TV. This didn't make any sense as a) I hadn't changed any settings and b) the only new content on the MBP was a couple of new pod casts. Anyway it wouldn't sync, just would get past the first file. What was even stranger was that all the content (i.e. over 100 GB) was still available on the ATV. Even if I switched the MBP off (i.e. it wasn't being streamed from the MBP) it was actually still on the ATV even though iTunes on the MBP said it wasn't and was trying to sync it back on.
Anyway, in the end I had to reset the ATV back to factory settings and reinstall all the content.
Trouble is, exactly the same thing has happened again. Ahaaaghhhhh!!!!!!
Has anyone else had the same problem?
I'm reluctant to go back to the Apple store as to be frank no one there seems to know anything about ATV at all. And even though the product is less than a year old, Apple want to change me if I phone them up to ask them for some advice about this.
Any help would be greatly appreciated.

Similar problem. I've had the AppleTV for 6 months now and its been flawless until the last two weeks.
I noticed one night that iTunes said it was syncing with AppleTV. Nothing weird about that. When I woke up it still said it was syncing...not normal. I packed up my MacBookPro and left for work. Got home and noticed the same hours and hours of syncing, but for no reason. Content was still on the ATV, so I saw no reason for the sync.
A New episode of a TV show became available, so I attempted to download it through the ATV, which has been a feature that never worked for me. Again, no dice, so I run upstairs to the MPB and download the new episode to iTunes. I see the prolonged sync message again, run downstairs and no new episode was shown. I tried rebooting both machines, signing out of the iTunes account on both machines and nothing worked.
So I restored to factory settings, re ran updates, and re-synced data and all was well.
Now I see iTunes telling me that its syncing the ATV again all night long. I have no idea why this is happening. The day before yesterday I rented an HD movie through the ATV, which took all freaking day to download, and attempted to watch it last night but the ATV took forever to authorize the movie and after ten minutes of watching the thing move in circles it tells me the content isn't authorized. HOW IS IT NOT AUTHORIZED WHEN I BOUGHT IT ON THE ATV LAST NIGHT?!?
Very aggravating. I've been a die-hard apple enthusiast for twenty years, starting when I was only six years old on my father's mac classic and my elementary school's apple II's. I haven't done any software updates that I can recall in the last two weeks to make the ATV start to act this strange.
Help!!

Similar Messages

Strange audi sync problem & different, stranger video sync issu in sequence

I have two strange occurances with one particular set of media that was downloaded from the same original source mini-dv (recording in dvcam) tape. I have not found the same issue on any other footage.
1) when the media is imported into FCP, the audio is out of sync. it is slightly out at the beginning and then gets progressively worse.
2) when this footage is used in a sequence, the video that show in the sequence is not the same as the video that is exported when this sequence is exported as QT movie (or any other export option) Like the audio the video out of sync gets progressively worse.
- The original media is perfectly in sync looking at the digitized source ie: in Quicktime. There is no audio out of sync problem.
- the only difference I could see in the file was that this media is 3.5mb data rate whereas all the others are 3.6mb.
- other tapes from the same camera do not have a problem
- I do all my downloading from a firewire deck and not from the camera
- I upgraded from 6.0.1 to 6.0.4 (as did the QT 7.5 upgrade also) to see if that fixed the problem but to no avail.
Very perplexing. I managed to work around this problem in a sequence whos deadline was looming by manually slipping the footage in the sequence the required number of frames. This is where it also gets odd. I was able to do this by
- double click the clip in the sequence which then loaded that into the viewer.
- position the playhead at the beginning of the clip
- from the canvas select the go to position in master clip option which then loaded the masterclip into the viewer. the position in the masterclip was always the correct frame (ie the frame I expected to see as per my edit). The frame showing in the canvas was also the correct frame (but this would not be the case when exported)
- the next thing i did was to use the slip tool, as soon as i held the slip tool over the sequence clip, the frame in the canvas would be the wrong frame (the frame i would see when I exported).
- then i would just carefully slip the sequence clip back to the matching correct frame. So watching in the viewer, I would align the frame that showed in the viewer to the frame in the canvas.
When done the frame showing in my sequence would be a completely different frame but when exported, the frame that I expected to see would be the exported frame.
I could find no logic to the amount I needed to slip each time (I am sure there is logic but I couldnt figure out what that was). the clip at the end of the footage needed to be slipped -10:09, and this got progressively smaller to the clip at the beginning of footage needing to be slipped -:16
Hopefully that wasnt too confusing.

btw, i have tried recapturing the footage and i have offlined it, copied it to another location and onlined it in the new location to no avail. still have the sync and video in sequence issues.

Strange Calendar sync problem after migrating to iOS5

Hello all,
I posted my problem as an "me too" reply to somebody else's thread but think it got a bit lost there.
Since I can't solve this problem I decided to make a new thread.
The problem:
After upgrading my iPhone4 to iOS5 I have a strange calendar syncing issue such that existing entries from one calendar (I've got two, see below) are duplicated on the other .... but only on the iPhone, not on the calendar server (Lotus Notes) itself!
As I couldn't find a normal solution to this problem (already removed the complete Lotus Notes traveler account from my iPhone and reinstalled it again, to no use: the duplicates pop up again) I finally decided to start removing the duplicate entries on my phone. To my surprise however they popup again!!!!!
I added a new entry to the original calender to see whether that one would popup in the other as well but this didn't happen.
It looks to me it must be something wrong on my iPhone as the "duplicates" do not show up in the calender database on the server (using Lotus Notes PC client) nor its replicas.
The configuration:
I sync with two calendars on my iPhone:
- gmail calendar for my private
- lotus notes server (traveler exchange) for my work.
The gmail calender also syncs with my desktop client (outlook 2010) via a small application "gSyncit".
This all worked like a charm on iOS4.
No matter where I modified, deleted or added entries (not only calendar, also contacts and mail) it all stayed perfectly in sync!
Does anybody out here noticed the same and/or has a solution to this?
BTW: I haven't activated iCloud for the calendar/mail/contacts (yet) ...

OK,
I found out what was wrong myself.
In the end it turned out that it had nothing to do with the iOS5 upgrade itself.
In case somebody else stumbles accross this very same problem, here's what was going on:
- Within the latest lotus notes client (on PC) the user has the possibility to display (read-only) external calendar contents (e.g. google's calendar).
- When setting this up you need to supply your external calendar's login/password information and next to that
- also have the possibility to select "View this calendar when offline or on a mobile device"
It was this setting (which I probably accidentally enabled) causing the "issue". Deselecting this option made my duplicate entries disappear on my phone.

Strange Calendar Syncing problem

Please can someone help.
I have a Curve 8900, which has been syncing perfectly with my PC for a while. Last week that stopped.
I can now sync everything else, but it just seems to skip the Calendar, with no error message.
I have uninstalled and re-installed desktop manager, removed myself from a BB Messenger group that had a calendar entry, merged my Calendars, checked that my default calender is linked to my email and not facebook, yet still no joy.
I have tried to run advanced logging but don't see any error there, at least not that I can see.
Totally frustrated.
One thing it could be is that my company installed a new sever last week and now my computer logs into a domain apparently, which it never did before. could this be a problem?
Please help.

Hi,
To resolve this particular synchronization issue please try the following knowledge base article below.
Link: http://www.blackberry.com/btsc/KB13330
Thank you
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Mountain Lion Calendar New Syncing Problems

I have had all my macs and my IOS devices synced through iCloud since it was MobileMe.   Everything has been wonderful (mostly) in terms of syncing, but in recent days, I have an issue where one of my calendars will no longer show events on the Macs.
At the beginning of the school year, I created a new iCloud calendar for my daughter's school.   I then uploaded a calendar export into that calendar so I could sync her school events across all of our devices.   Everything was wonderful.   Just a few weeks ago, I noticed that the events on that one calendar NO LONGER show on ANY of the Mac's - I think this is since the 10.8.2 update.    It only happens on this particular calendar.
Note that all of the events still show on icloud.com.   All of the events still show on my IOS devices.   They just stopped showing on my Mac's.   The other calendars show just fine.   I've gone through removing iCloud sync and re-enabling, but I get the same results.   I can add new events on any of the devices and they show up across platforms and online.   It's just those original 200+ events on the calendar that I put in for her school that no longer show.   Again - they showed fine for 2-3 months...
Please help!

Back up all data.
Delete the problem calendar accounts in the Mail, Contacts & Calendars preference pane, then add them back. Make sure the account details are correct. Test. If it still doesn't work, please describe in more detail what happens.

New syncing problem - HELP!

Suddenly, I cannot sync my nano. Didn't have a problem before. Have turned firewall off and back on. iTunes works fine until I plug in to sync, and then it crashes. Message: "iTunes has stopped working" immediately appears when I try to sync. Very aggravating. BTW - have upgraded to the latest version of iTunes. Am using HP laptop using Vista Home. Thanks for any help.

BTW - have upgraded to the latest version of iTunes.
Let's doublecheck that. In iTunes, go "Help > About iTunes" and wait for the version number to scroll up from the bottom of the screen.
Does it say 10.1.0.54 ? If so, we need to update you to 10.1.0.56 .
10.1.0.56 won't appear for you in Apple Software Update for Windows if you already have 10.1.0.54 installed. So you'll need to get the installer from the Apple website as per the following document:
[iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591]

New syncing problem

My ipod has recently started not syncing. Itunes recognises the ipod being there and tries to sync with it but the ipod doesn't sync. The only time I've been able to get the ipod to sync is after a restore but then the same thing happens the next time I try, I've also reinstalled itunes but that also hasn't made a difference. Please help!

I'm having the same problem but am afraid to hit the restore button and not be able to put anything back on my ipod. Were you able to put your music, pictures, etc. back on your nano after you restored the factory settings?

Strange audio sync problems

I was experiencing problems similar to those I've read in other threads here, where AIFF files imported into FCP were gradually drifting out of sync. On my current project, I switched the audio to MOV files instead hoping that would alleviate the problem, but it didn't. Here's the situation I most recently encountered:
I have a 7-minute film which is broken up into three QuickTime MOV files, each file containing both video and audio. I also have the audio saved in a separate audio-only MOV file. When I place the three video segments sequentially in an After Effects timeline and then drop in the audio file, the audio file is exactly as long as the video, to the frame, and it sounds perfectly in sync throughout. But when I drop the EXACT SAME FILES into FCP, the audio file is 10 frames shorter than the video. Listening to it, it the audio file starts almost imperceptibly out of sync with the embedded audio in the video files, but this gets worse over the course of the 7 minutes until it sounds way out of sync (by 10 frames).
Anyone have any idea what's up?

Wow.... funny thing... I've had the same problem for YEARS..... And this is why I'm here... to ask this EXACT same question.....
here's my story.. I work at a computer research facility... we record hour long lectures on our sony HDV Camera...
we also record the un-eq'd audio, for editing purposes, using Logic Express v. 7.1.1 on a Powermac tower w/ a 933 mhz G4 processor... 1 gig ram..... OS X v. 10.4.10....
the microphone interface is a maudio octane preamp into the maudio Delta 1010... w/ pci interface...
This Powermac is dedicated to capturing audio... nothing else.
Right now I'm editing on a dual 3 ghz quad-core Intel MacPro w/ 8 gigs of ram... OSX v. 10.4.11 (won't upgrade to Leopard till the bugs are gone)... But I've been on the top of the line Mac's for 5 or so years... G5's... Dual G5's... Quad G5's..... you name it... and each machine has had the problem (yet to be described)....
My workflow is:
Raw HDV.... > captured directly into Final Cut Pro... > Import the 44.1 (or 48 khz.. no difference) aif file created by Logic Express on the "Audio capturing Mac"... (16 and 24 bit... doesn't make a difference) ... then I'm prepared to work....
THE PROBLEM....
I place the video on the timeline.... it's got a stereo audio track with it that is synced PERFECTLY with the video......... then... i place the "un-eq'd" audio on the timeline.... Sync up the beginning frames... the audio and video fit perfectly together at the beginning of the talk...... 30 or so minutes into it, the audio has gradually shifted to being a quarter or so second off.... by the end of the talk.... the audio and video have about a second or more gap between them...
The problem isn't the camera... We've recorded talks for 5-6 years with multiple DV and HDV cameras.... we've always had the same problems..
The problem isn't the "audio capturing computer"... we had a G5 in there, but figured it was WAY too much overkill to have that machine in there just capturing 1, 2, 3, or even 4 audio tracks every couple of weeks or so...
The problem isn't hard drive speed... we've had multiple hard drives.... on multiple machines... no difference....
as far as we can tell... it's not hardware...
I've been to Macworld and WWDC... Talked to Apple's engineers about the problem.... nothing..... I've had apple's video support on the phone.... nothing...
no one in the entire industry seems to know what our problem is....
we've done basically everything you can think of...
The problem is really annoying... but I've been working around it for years.....
got any ideas?
Message was edited by: wierdOne

Strange sound/sync problem after encoding in CS4

Hi guys and gals, wonder if anyone can help me out on this one?
I'm running PPro CS4 on a purpose-built matrox rtx2 system, working mostly from DVCAM.
I've done a complete edit, cutting various interview soundbites over music to make a testimonial montage. After doing the complete audio mix, everything sounds fine and dandy when I preview it after rendering. The problem occurs when I output the film using AME to a variety of different formats. Where previously I had precise edits on the timeline, the audio cuts sound to be a couple of frames out. For example, one cut occurs just after the line 'ideal product for our needs' and sounds exactly as it should on the timeline, but on the outputted file it sounds like he says 'ideal product for our nee...'
Same thing occasionally happens on music mixes, when I cut to the beat to use different sections of the backing track and crossfade through, it sounds fine on the timeline but then after I output the file then cuts the sound off the beat and the music sounds like it goes slightly out of time on the transition.
I've even tried rendering it out as a wav file, but that doesn't work either.
Is it something I'm doing wrong? I've checked and it's all 48k sound (and if it was a sample rate issue I assume it would appear on the timeline as well). Or is it another to add to the long list of problems we've had with the matrox setup?
Any help will be greatly appreciated!
Cheers,
Kev

Kev,
Could it be that the preview of the timeline is inaccurate as opposed to the outputted file?
Let's check this out. First, is there a red line above your Clips in the Timeline, just below the Timeline Ruler? If so, hit Enter to Render those Clips for smoothest playback. Note: Audio can need Rendering too. Does this help?
If not, set the WAB (Work Area Bar) over a small section of the Timeline, though one that exhibits the OOS issue. Export to your desired format/CODEC and test. Do you get OOS in the Export?
For a bit more on Rendering, see this ARTICLE.
For a look at the WAB, see below:
Good luck, and please report,
Hunt

I have set up my new iPad 2 on my windowsn 7 computer, but experienced syncing problems from the start. It seems that it doesn't recognize the iPad, although it appears in iTunes.It only gives set up as new or restore options.

I have set up my new iPad 2 on my computer (Windows 7), but experienced syncing problems from the start. It seems that although my iPad is regognized in iTunes as it appears there, it only gives met the options to set up as a new iPad or restore from the backup, no synching options. What do I do?

File>Devices>Transfer Purchases will transfer the itunes purchases to your ocmputer.
You should sync your ipod to your computer regularly.

New iTunes, same sync problems with Vista

Hi
I got really excited when I saw in the fixes for the latest iTunes 8.1 for Windows that they had fixed sync problems with iPhones. They haven't!
On Vista Ultimate the sync has always been a problem, with either OutlookSyncClient or AppleMobileSync (or both) frequently crashing. With the previous couple of versions of iTunes, in my case, it has happened every third or fourth sync. Now with the new version it is almost every sync. It took me five disconnect and reconnect attempts and a couple of reboots to succcessfully sync this morning.
I've tried every fix I can find on line. I read that the Outlook sync problem was caused by an incompatibility with pst files that were not unicode. Oddly, I wasn't supposed to be able to sync with an old pst at all, but it did work erratically. Converting my pst to unicode didn't make any difference.
With the AppleMobileSync problem, I read that completely removing all Apple software in a particular order, restarting each time between removals, then clean reinstalling, should solve the problem. It didn't.
Now the problem is even worse and I'm at my wits end on it. Come on Apple, get a grip!
If anyone can shed any light on this I would be really grateful!
Tim P

Hi
I got really excited when I saw in the fixes for the latest iTunes 8.1 for Windows that they had fixed sync problems with iPhones. They haven't!
On Vista Ultimate the sync has always been a problem, with either OutlookSyncClient or AppleMobileSync (or both) frequently crashing. With the previous couple of versions of iTunes, in my case, it has happened every third or fourth sync. Now with the new version it is almost every sync. It took me five disconnect and reconnect attempts and a couple of reboots to succcessfully sync this morning.
I've tried every fix I can find on line. I read that the Outlook sync problem was caused by an incompatibility with pst files that were not unicode. Oddly, I wasn't supposed to be able to sync with an old pst at all, but it did work erratically. Converting my pst to unicode didn't make any difference.
With the AppleMobileSync problem, I read that completely removing all Apple software in a particular order, restarting each time between removals, then clean reinstalling, should solve the problem. It didn't.
Now the problem is even worse and I'm at my wits end on it. Come on Apple, get a grip!
If anyone can shed any light on this I would be really grateful!
Tim P

IPOD sync problems - are the new ones just as crappy?

Like everyone who uses an IPOD shuffle on a Windows computer, I constantly experience sync problems with the IPOD either not recognized or recognized as a different USB device. Constant plugging and unplugging into different USB ports usually solves the problem but what a freaking headache!
I'm thinking of getting a new music player and I want to know if the newer IPOD's (nano, shuffle, etc.) are as crappy with regard to USB port recognition and syncing as the 2nd generation shuffle?

You are obviously extremely dedicated. Just how long did it take you to talk to 30 or 40 million iPod Shuffle users and find out all of them had these issues?
Actually my guess would be your computer has an issue. I am assuming you are using a desktop computer? If this is true make sure you are using the full power USB ports in the rear of your computer.
Misidentification of your iPod would indicate a drive assignment problem, a problem that has been an issue since Windows was released. Make sure that all of the drivers for your other USB devices are current. If necessary use Device Manager and manually change the drive letter on the iPod.

New Touch Missing Movie Rental/Game "In-App Purchase" Sync Problems.

just picked up the new iPod Touch 4G (64GB) and am syncing to Win7 Starter (32bit).
I rented a few movies before I bought the Touch. They all seemed to download fine. the "Move" sync process seemed like it worked perfectly. When I looked back at my movies on my touch, some of them were missing. When I double checked my rental section in iTunes the movies were missing. I remember a dialogue later, saying that the file couldn't be found. I ran a quick windows search with no results.
So it seems like I could "Move" the movie fine, but after the sync finished, the files were gone from both the computer and the touch.
Could someone please explain this, and what I may do to recover those files? I did pay for them after all, and would still like to watch them. I just don't want to pay for them twice.
Also (another similar issue):
I downloaded and played the game "FieldRunners" fine, but then decided to do an "in-app purchase" for the next level. I clicked download/entered my info/ and it seemed to download correctly, but when I re-entered the app, the level was not available to play. just weird.
FYI: this is my first iOS device, so please don't flame me for newbie ignorance.
Any advice/suggestions are welcome!
Thanks.
Overall, Here is my experience with the new touch:
First Connection: Installation did not work. Unplugged / Replugged USB worked correctly. (no restart necessary).
Selecting content to sync: Did not detect Outlook 2010 (FULL/NOT BETA) for Contacts/Calendar/etc.
I chose not to sync this through iTunes, and instead setup an "Exchange" account on my iPod Touch through google (m.google.com). Works perfectly.
I have my other email addresses forwarded through gmail to take care of push notifications. I still don't have Outlook 2010 calendars synced with google yet, but I'll figure that out.
Then I noticed the other sync problems mentioned above.
Again, any help would be appreciated!

Hi Epski
Let us know how you go as i'm having the same issue also. I upgraded to yosemite and itunes 12 at the same time and thought the OS upgrade was the issue. I downgraded back to Mavericks again (for lots of reasons i won't go in to here) thinking this would fix the problem but it didn't.
When i play any video content from itunes 12 in full screen goes dark once the controls fade away. QT, appletv or anything else plays them perfectly, as per itunes 11!
You don't have a Samsung TV by any chance do you?

New Outlook sync problem after update!!!

I had the 'original' Outlook sync problem, which went away after the iTunes update to 7.3.1, but now, after the iPhone update last night, I have an entirely NEW Outlook sync problem!!
When I sync the iPhone, right when it gets to the 'syncing contacts' part (that you see in the top box/window in iTunes) I get an error message that I haven't seen before. It says "AppleMobileDeviceHelper has encountered a problem and needs to close..." and it gives me the option to send an error report. I dismiss the error box, and the sync process hangs, and iTunes becomes unresponsive.
If I open Outlook, the two Apple sync oblects are still enabled, and get no error message. If I re-open iTunes and try to sync again, it only syncs iTunes content, and never even tries to sync my contacts or calendar.
Anyone having anything similar since last night? The only thing different is the iPhone firmware update.

I just cancelled the sync by using the slider. I didn't realize I could do that. The phone seems fine. I may try it again and see what happens.

New Ipod Classic syncing problems, restoring problems

Hello,
Just got my 80gb Ipod Classic yesterday, and have had syncing problems, and now Itunes does not recognize it at all.
I'm using the latest version of Itunes (7.6.2.9)
Ipod Firmware 1.1.2 (or whatever the newest is)
Windows XP Pro
I'm a long-time user of a 5g 30gb Ipod and never have had issues like this. I am syncing to the same Itunes library as my old Ipod. Connecting my new Ipod Classic, I updated the firmware, and tried to sync. Halfway through the sync, I got an error. I disconnected the ipod and reset it. I tried syncing again, and again it would hang at some point, had to disconnect, and then it said my ipod had no music, but with 60gb free only. So obviously a database problem on the ipod and some mp3 files that my new ipod classic didn't like (though my old 5g ipod has no problem with this library).
Next, I connected and did a Restore.
I removed the culprit mp3 files from Itunes Library, attempted to sync again. Again, it would freeze at some point during sync. Had to disconnect Ipod while Itunes was frozen. Again, Ipod says has no music but with only about 60gb free.
So Ipod is corrupted again. The problem is when I connect it to my PC, Itunes no longer recognizes it, so I can't do a Restore. What do I do?

Just wanted to post my results, for future users benefit:
Putting my Ipod into Disk Mode, connected to computer, Itunes recognized it, performed a Restore.
Still had syncing/freezing issues.
Decided that my Itunes library database was corrupted. Went into My Documents > My Music, and deleted the Itunes Folder, except for the containing Artwork Folder.
Have been rebuilding my Library from scratch since, and have had no syncing problems yet again.
Only problem is that in the outermost Podcast menu, it is always empty. The only conveninent way to access my Podcasts is to make a playlist and put them all in it.

Strange new syncing problem

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