Strange question mark error while opening pdf files in adobereader from SAP

Hi Gurus
We are having a strange intermittent problem with Adobe Reader. When we try to open PDF files from SAP Frontend we get an error pop-up. The pop-up does not have any text. The title of the pop-up has "Adobe Reader". There is a blue question mark and an OK button.
This issue occurs few times a day
This issue does not occur in Windows XP.
Since past few weeks, we have been trying to find some error/warning/atleast some text in log files of SAP, OS, Adobe Reader, Registry entries, Event Viewer. So far, we have not found anything.
SAP is not able to help as this issue occurs intermittently and said when they tried, the issue did not occur. They made two attempts and in each attempt they tried 10 times to reproduce the issue. This issue occurs intermittently.
Environment
SAP R/3 4.7 EE SAP_Basis 620 Support Package 61
Windows Vista Enterprise
Adobe Reader 9.0 and Adobe Reader 9.1 (tried with both versions)
SAPGUI 710 Patch 12 (latest patch). It also occured in Patch 11.
Please suggest
Thank you
Pavan

Thank you for the quick reply.
We tried many notes from Service Market Place. Also, Windows Team is in contact with Adobe.
As per Adobe's suggestions, we tried changing preferences of Adobe Reader. We think it might be a problem with SAP Frontend.
Present status - Issue still exists. nothing works.
Thank you

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We are having a strange intermittent problem with Adobe Reader. When we try to open PDF files from SAP Frontend we get an error pop-up. The pop-up does not have any text. The title of the pop-up has "Adobe Reader". There is a blue question mark and an OK button.
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This issue does not occur in Windows XP.
Since past few weeks, we have been trying to find some error/warning/atleast some text in log files of SAP, OS, Adobe Reader, Registry entries, Event Viewer. So far, we have not found anything.
SAP is not able to help as this issue occurs intermittently and said when they tried, the issue did not occur. They made two attempts and in each attempt they tried 10 times to reproduce the issue. This issue occurs intermittently.
Environment
SAP R/3 4.7 EE SAP_Basis 620 Support Package 61
Windows Vista Enterprise
Adobe Reader 9.0 and Adobe Reader 9.1 (tried with both versions)
SAPGUI 710 Patch 12 (latest patch). It also occured in Patch 11.
Please suggest
Thank you
Pavan

Now I got to capture the screenshot, however not able to attach/upload here but it says:
'Reading Untagged Documents'
lets say i tried to open 6 page document then it said:
'This 6-page document is untagged and must be prepared for reading. While the document is being
analyzed, your assistive technology will not be able to interact with this application. '
then it asked for Reading options
then a checkbox for to confirm 'Always use the settings from the Reading Preferences (Do not show this dialog again)
then 'OK/START' and 'cancel' buttons
It seems, this is the problem with Adobe w.r.t Vista.
thanks
Bhudev

Error while opening PDF in mail attachment

Hi All,
In smartform i am sending a mail with attachemnt as PDF file,there is one more option like preview of smartform .
issue is like i am able to see the preview of the same record but when it is sent in mail attachement,and while opening PDF its showing error that file can not be open it is corrupted.
Please help.
Mona Singh.

Dear Sandra
That was my problem: binary data was incorrectly converted (often because of Unicode systems).
I returned
        bin_filesize          = v_len_in
        bin_file              = l_binfile
from the function module CONVERT_OTF, then converted the xstring data (l_binfile) into an internal table (t_objbin) to send to the mail send function with the following function module:
    CALL FUNCTION 'SCMS_XSTRING_TO_BINARY'
      EXPORTING
        buffer        = l_binfile
      IMPORTING
        output_length = v_lines_bin
      TABLES
        binary_tab    = t_objbin.
Many thanks for your help.
Best regards
Patricia

Getting error while opening pdf on server

Dear All,
I am working on jdeveloper 11.1.1.4.0.
I have a use case where on click of link , generating a dynamic pdf. The pdf i am arranging with the help of itext through backing bean. It is generating as well downloading the pdf.I have used filedownloadlistner to call the generate and download pdf methods.
On integrated weblogic server the pdf is working fine, but when i deploy on server while opening pdf getting error :
*"Adobe Reader could not open 'test.pdf' beacause it is either not a supported file type*
*or because the file has been damaged (for example, it was sent as an email attachment and*
*wasn't correctly decoded)."*
I am not able to get the root cause for the problem. The sample code to generate and download pdf is :
// Generate PDF
private void generatePDFFile(FacesContext facesContext,
java.io.OutputStream outputStream) {
try {
System.out.println("In Generate PDF................");
Document document = new Document(PageSize.A4);
PdfWriter.getInstance(document, new FileOutputStream(FILE));
document.open();
addMetaData(document);
addTitlePage(document);
document.close();
System.out.println("End of PDF......................");
facesContext = facesContext.getCurrentInstance();
ServletContext context = (ServletContext)facesContext.getExternalContext().getContext();
System.out.println(context.getRealPath("/"));
String FILE = "test.pdf";
File file = new File(FILE);
FileInputStream fdownload;
//BufferedInputStream bis;
byte[] b;
System.out.println(file.getCanonicalPath());
System.out.println(file.getAbsolutePath());
fdownload = new FileInputStream(file);
int n;
while ((n = fdownload.available()) > 0) {
b = new byte[n];
int result = fdownload.read(b);
outputStream.write(b, 0, b.length);
if (result == -1)
break;
outputStream.flush();
} catch (Exception e) {
e.printStackTrace();
Download PDF
private void downloadPDF(FacesContext facesContext, java.io.OutputStream outputStream) {
try {
facesContext = facesContext.getCurrentInstance();
ServletContext context = (ServletContext)facesContext.getExternalContext().getContext();
ExternalContext ctx = facesContext.getExternalContext();
HttpServletResponse res = (HttpServletResponse)ctx.getResponse();
res.setContentType("application/pdf");
outputStream = res.getOutputStream();
System.out.println(context.getRealPath("/"));
File file = new File(FILE); // FILE = 'test.pdf'
FileInputStream fdownload;
// BufferedInputStream bis;
byte[] b;
fdownload = new FileInputStream(file);
//bis = new BufferedInputStream (new FileInputStream(file));
int n;
while ((n = fdownload.available()) > 0) {
b = new byte[n];
int result = fdownload.read(b);
//outputStream.write(b, 0, b.length);
outputStream.write(b, 0, b.length);
if (result == -1)
break;
outputStream.flush();
outputStream.close();
fdownload.close();
} catch (Exception e) {
e.printStackTrace();
Any help will be appreciated.
Thanks
Kanika

If the pdf file don't open on the server where you created them, they won't open on the client side either.
The code you are using should be refactored to use different file names for the generated files. In a multi user environment (which every web application is) you overwrite the file generated with each new request, even before the file is loaded by a client. This will corrupt the file a client is loading and you get the error you see.
Next I would look into org.apache.commons.io package (http://commons.apache.org/io/) which has utility classes which allows easy handling of streams without looping over the data.
Timo

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