Strange sound issue on iPad2

my mom is having odd sound issues on her iPad 2 that i was able to somewhat fix. and it goes from fixed back to broken o.O
i thought it was interesting and worth mentioning, in case this happens to anyone else.
her iPad 2 is up to date on the latest iOS (5.0.1) and the issue occured while she was watching a video in YouTube. sound is totally off in all apps. in Settings>General under 'use side switch to' it is set to 'mute'. when going to Settings>General>Sounds the volume control for ringers will work and cause the ringtone to play, so it seems the speaker itself is fine. however it will only work there and for that short time. afterward sound will continue to remain off. the volume control on the side of the unit will bring up the on screen speaker icon, except it doesnt show the bar that usually goes up and down with the volume. and sometimes at the top of the grey box it will say 'sound effects'. ive also tried switching the mute on and off which changes nothing.
the one thing ive found that changes anything is the multi tasking bar volume control (double clicking the home button and then sliding all the way to the left, where it shows a screen orientation lock, brightness slider and a volume control bar). now the volume control bar is unfilled and doesnt show the dot that you can slide up and down to change the volume. however when i plug the iPad 2 into a computer (any computer seems to cause this) the volume control bar will suddenly fill and the dot will appear. now suddenly sound works in all apps and will change with the side control again as normal.
now heres where it gets even weirder!!!
sometimes when unplugging the iPad 2, after a short while volume will slowly fade out and be unresponsive again. the side buttons stop working and the volume control in the multi tasking bar will be unfilled and unresponsive. repeatedly plugging it in, going back to the multi tasking bar volume control and unplugging will eventually bring volume back. a couple times ive gotten volume to stay on and the volume bar to stay responsive by unplugging it while im in the multi tasking bar. but sometimes this is not the case.
for the record, ive tried 'turning it off and on again' and resetting all settings and erasing all content and settings (both with starting up from a back up on iCloud and PC, and starting up as a new iPad). ive used two different laptops, one with Windows Vista and one with Windows 7. the iPad is synced with one laptop but aside from using iTunes to back it up and for charging, ive not made any changes to the iPad using these devices. during the entire duration of my attempts to fix it, the iPad has been on no lower than 80% power. ive also called Apple and discussed this with an Apple Care representative. who suggested all the same things id already done, and walked me through all the fixes to make sure i didnt skip anything.
hopefully and most probable is that its just an issue with iOS 5.0.1. i also have an iPad 2 thats up to date with 5.0.1 and ive not had this issue, YET.
i just thought it would be beneficial to the community to share this issue and get word out that this is happening. i would like to hear everyones thoughts on this issue and if this has happened to anyone else. the Apple Representative that i spoke to had not heard of or had to deal with this issue so it sounds like its rather new or rare. though she did mention that this is not normal behavior for the device and might be a software issue.
id like to conclude with my love for Apple, and how user friendly iDevices are in general. ive had iPods from the very first generation and all of them still work (though the older ones cant be updated past a certain iOS). the few issues ive ever had were easily fixed with a visit to the Apple Store or searching on the Apple Support Communities. so as with before, i will remain positive and look forward to a bug fix in the next update.
-thanks in advanced for reading, and any comments
Paper_Dragon

Have you got notifications muted ? Only notifications (including games) get muted, so the iPod and Videos apps, and headphones, still get sound.
Depending on what you've got Settings > General > Use Side Switch To set to (mute or rotation lock), then you can mute notifications by the switch on the right hand side of the iPad, or via the taskbar : double-click the home button; slide from the left; and it's the icon far left; press home again to exit the taskbar. The function that isn't on the side switch is set via the taskbar instead : http://support.apple.com/kb/HT4085

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