Strange visual corruption of Firefox 7.0.1, persists after complete removal and reinstall
I noticed this a couple of days ago but my firefox appears 'distorted' almost like everything is scribbled. The text isn't smooth or distinct, all borders don't appear even and it persists through all menus, sub-menus, every website, etc.
No other software on my system is experiencing this, and my laptop install of Firefox is just fine. I have a screenshot to compare between FF7.0.1 and the most recent build of Chrome.
While this only started a few days ago I did recently install a new video card, ATI HD 6750, however no other software is affected in the same way.
I've attempted to run a full removal of Firefox and reinstall but the problem persists after reinstallation.
Any help would be greatly appreciated
Additional:
I ran FF in safe mode and that corrected the visual corruption but there were no differences in add-ons etc so still no idea what the fundamental cause of the issue is. Please see attached screenshot for clarity
Similar Messages
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AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:14.0.1
BuildID: 20120713134347
CrashTime: 1342625511
EMCheckCompatibility: true
Email: (email removed)
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342622791
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 1909
StartupTime: 1342625464
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 14.0.1
This report also contains technical information about the state of the application when it crashed.
Deleted all of these and reinstalled
/Users/<user_acct>/Library/Application Support/Firefox/
/Users/<user_acct>/Library/Caches/Firefox/
/Users/<user_acct>/Library/Preferences/org.mozilla.firefox.plist
I have tried rebooting, running Disk Utility and repaired permissions, and checked I have admin privileges.
I have Reset Launch Services in Snow Leopard.
I have created a test account
System Preferences > Users & Groups create a "Test Account"
then tried launching FF from there = crash
I have installed FF 13.0.1
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:13.0.1
BuildID: 20120614114901
CrashTime: 1342642579
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342642540
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 26
StartupTime: 1342642569
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/13.0.1/firstrun/
Vendor: Mozilla
Version: 13.0.1
I have installed version 12 and
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:12.0
BuildID: 20120420145725
CrashTime: 1342643047
EMCheckCompatibility: true
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342643035
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1342643035
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/12.0/firstrun/
Vendor: Mozilla
Version: 12.0
no crash ids since this is version 3.6, the only version that doesn't crash, and I have to use Firefox for work stuff.
I have submitted over a hundred crash reports and included my email, but no one has ever contacted me with any help. This has been going on for weeks. I have been forced to use an outdated version of FF because no one has bother to get back to me. I would be happy to update to 14 and start the crash cycle again if someone wants to give me some suggestions I haven't tried already.
BTW, no font conflicts or RAM problems, (someone else's issue)Maybe you did't understand my previous statement. There are no crashes in FF 3.6, There is no previous evidence FF 14 was ever here, I completely uninstalled all trace of Firefox, no app data, no preferences, no cache. I will upgrade to FF14 so I can send IDs,
so here ya go.
Crash ID: bp-fa9da320-92dc-47f7-afff-33e702120718
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:14.0.1
BuildID: 20120713134347
CrashTime: 1342655269
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342655256
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1342655256
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/14.0.1/whatsnew/?oldversion=rv:1.9.2.13
Vendor: Mozilla
Version: 14.0.1
This report also contains technical information about the state of the application when it crashed. -
I am not able to add or remove bookmarks. The bookmarks library is empty. I can't restore to any back up bookmarks. I restarted in safe mode. No bookmarks. I reset Firefox. No bookmarks. I uninstalled and reinstalled Firefox. No bookmarks. I did a Revo Uninstall and cleared the registry. No bookmarks. I deleted the localstore.rdf. No bookmarks. This is kinda a deal breaker for me. I might have to go to Chrome or IE.
Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.
You can check for problems with the places.sqlite database file in the Firefox Profile Folder.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file -
I am running Windows Vista Home Premium and after doing the update for Firefox 15, firefox won't start. I get no error messages or anything it just won't start. I removed Firefox and reinstalled but that didn't help.
What is next to try?Hi lwhealon
try from Start > Run > and type to check 1 of :
firefox -safe-mode
"C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode '''or'''
"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode
(to enable the Run box in win 7 see: [http://blogs.msdn.com/b/tims/archive/2006/09/18/windows-vista-secret-3-bringing-back-start-run.aspx enable Run box win 7] )
also check if [http://kb.mozillazine.org/Firewalls Firewall] or/and other security software blocking firefox start (like ad-blocker, web-accelerator etc).
[http://kb.mozillazine.org/Kill_application With Firefox completely closed] (probably because you can not start it), open the [http://kb.mozillazine.org/Installation_directory application folder] (by default, C:\Program Files\Mozilla Firefox on Windows) rename firefox.exe to firefox1.exe, then double-click firefox1.exe. If Firefox runs without problems, it could indicate that your firewall is blocking Firefox.
good luck -
Videos won't load on specific sites using Safari and FireFox. I've cleared the caches, reset Safari, removed and reinstalled Flash player, downloaded newest update.
Videos won't load on specific sites using Safari and FireFox. I've cleared the caches, reset Safari, removed and reinstalled Flash player, downloaded newest update.
-
When I open Firefox 5.0.1 (using Windows XP Home), Firefox starts to open tab after tab automatically and I have to close the program to stop the proceeding misfunction! ??
See [[Firefox keeps opening many tabs or windows]]
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When I try to start Firefox, I get a message that it is already running, but not responding and that I should close it before trying to run another Firefox. But I cannot find a way to close Firefox program that is not running as far as I can see. I tried uninstalling and reinstalling Firefox, but that did not work. I've tried various other things, but no luck. I thought programs should stop when the computer is turned off, but that didn't work either.
How are you opening the Profile Manager?
*http://kb.mozillazine.org/Profile_Manager
Sounds that Firefox is still or already running.<br />
See:
*http://kb.mozillazine.org/Kill_application -
The share button disappeared from my Facebook add-on just before I upgraded to Firefox 5.0. I thought that maybe by upgrading and reinstalling the add-on it might come back, but it didn't. All the other FB buttons are there, near as I can tell. Any ideas? I'm still using XP3.
Hello,
I had the same problem with finding this file.
There's no such file in Mac OS X version of Skype. But there's a directory for your Skype user account in /Users/%current_user_name%/Library/Application Support/Skype/
try:
quitting Skype
renaming old folder
signing into the Skype -
After I upgraded to Firefox 4 nothing worked very well. It was slow, crashed a lot and froze, so I uninstalled and downloaded and installed again but then it wouldn't work at all. So uninstalled again. I decided to try 3.6 again as it worked well before , but now it won't work. I can't uninstall because it says Firefox is running and to close it but I have nothing open so how do I close something that isn't open? Never had trouble with Firefox but I'm about done with it. Please advise as to how to fix this. Firefox was in safe mode then it wasn't. What a mess.
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.
See:
* https://support.mozilla.com/kb/Server+not+found
* https://support.mozilla.com/kb/Firewalls -
Firefox states it is already running yet won't open even after I uninstalled and reinstalled
Hi,
I was having problems with Mozilla when I'd go to Facebook it would show the page but within seconds I would get check6 (can't remember the rest) error page.
So I went to help, restart Firefox. It was at this for about an hour and I knew there was a problem so chose to end process in task manager.
Since then I haven't been able to open Firefox:
"Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system".
I uninstalled Firefox using Revo Uninstaller and deleted all leftover files, restarted my computer and installed Firefox, but the problem still remains.
I tried looking through previous questions and noticed I do no have a profile folder which may be needed to delete a lock file....
Any help much appreciated! thanksI had this problem yesterday, actually. You can solve it, but you will lose all firefox data you didn't back up. Then again, because you already tried uninstalling and reinstalling, I assume this isn't an issue.
Assuming you've installed windows on the C drive:
Go to C://Users/yourname/AppData
If you cant find it, go to your display settings (I hope I translated this correct; I use the Dutch version of Windows) and make sure that hidden files and filders are not being... well, hidden. Shocking plottwist, I know.
If all goes well, you should now see three folders named Local, Localrow and Roaming.
Now go to Roaming > Mozilla > Firefox and delete everything thats in there. Now you have an empty FireFox folder, which will force Firefox to start up as if it was never installed before.
Done! :)
P.S. Now that you have a fresh new install, save yourself a lot of future pain and install [https://addons.mozilla.org/firefox/addon/xmarks-sync Xmarks] for your bookmarks and [https://addons.mozilla.org/firefox/addon/lastpass-password-manager LastPass] for your passwords. These add-ons will keep your data safely on their servers, where it is yours to backup and download anywhere in the world.
Also, if you have about three milion add-ons and personas/themes and you don't want to hunt hem down again everytime you reïnstall Windows or buy a new system, get [https://addons.mozilla.org/firefox/addon/febe FEBE] to save a copy of them for you. And if you really want to backup like a pro, install [https://www.dropbox.com/ DropBox] (not an addon) and tell FEBE to store its files there, so you can still retrieve them if your house happens to burn down.
Xmarks, LastPass and FEBE: the holy trinity of Firefox backups :P -
I attempted to uninstall and reinstall Firefox get message Firefox already open
I could not open Firefox 13.0.1 when I updated to Mac OS X 10.7.4
I receive the following prompt:
'''A copy of Firefox is already open. Only one copy of Firefox can be open at this time.'''
I created a new OS user:
System Preferences> Users & Groups> click on the "+" symbol, bottom left to create new user & save profile.
Log out of current profile and log in to new OS user profile.
Open Firefox in new user to see if the application opens.
In my case the application opened. I then logged out of the new user profile and logged back into my old profile & followed the directions in the following weblink:
The following link resolved the issue:
'''http://kb.mozillazine.org/Profile_Manager#Accessing_the_Profile_Manager'''
Scroll down to: Accessing the Profile Manager > Mac OS X
Close the application completely and make sure that it is not running in the background. Assuming the program is installed in the "Applications" folder, launch Terminal ("Applications -> Utilities -> Terminal") and enter the command starting with / after the prompt in Terminal:
(Firefox) '''/Applications/Firefox.app/Contents/MacOS/firefox-bin -profilemanager'''
I then deleted the old profile and created a new profile.
I was then able to open Firefox. -
Firefox 19 always crashes after completing download and opening download window
I never had this problem before, it only started after the update to Firefox 19.
After completing a download, FF crashes, when the crash happens FF closes and doesn't give the option to send a report.
I already disabled virus scanning and it didn't solve the problem.
I'm using Windows 8 64 bits.Try to disable hardware acceleration in Firefox.
Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
https://hacks.mozilla.org/2010/09/hardware-acceleration/
THANK YOU A LOT cor-el!!!!!!! :D -
Firefox stopped working and won't install after I uninstall and reinstall.
Firefox stopped working one day. It would not load anything. I followed the directions and completely uninstalled and then reinstalled Firefox. It goes through the process and then says Firefox will load momentarily. It never does. Also, what do you have against hiring people to answer questions in person?
It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
*https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating
*http://kb.mozillazine.org/Browser_will_not_start_up -
For the last month or two, Firefox has become unstable on two fronts; Firefox crashes, maybe once a week and Adobe Flash crashing in Firefox, maybe twice a week. I have tried everything, but this is becoming too time consuming to put up with. The instability seems to be a Firefox issue. It is free and a labor of love, but it isn't measuring up against Chrome for sure and even IE is more stable these days.
If I go download a full new .exe file and reinstall Firefox, seems to be good for a few days, but sooner or later the same issues rise back up. Something is not like it used to be with Firefox.We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
;[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. -
Firefox never opens. It is trying but nothing seems to change, no matter how much time is allowed.
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.com/kb/Server+not+found
*https://support.mozilla.com/kb/Firewalls
See also:
*http://kb.mozillazine.org/Browser_will_not_start_up
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