Strathclyde Police ukash scam rears its head again
Whilst watching some fairly innocuos stuff on youtube over the weekend, my son looked across from the laptop screen and said that the computer was locked and some weird police message had come up. It turned out to be a version of the ukash virus, which after a bit of research I was able to deal with.
What has annoyed me most of all though is that Macafee (BT Netprotect) was not able to A: stop it nor B: find it during a full system scan in safe mode. Malwarebytes also failed to find it but considering that this is a well known virus/malware/spyware program would someone from the security side of BT care to comment on why its own anti-virus software has not been updated to include these files in its database ?
For anyone who wants to know how I dealt with ukash after both Macafee and Malwarebytes failed to find it, I performed a system restore to a point prior to this weekend and that seemed to sort it. I still need to run another full scan with both Macafee and Malwarebytes but I am really disappointed that BT Netprotect did not pick this up.
Any comment from BT?
Dave
Dave3066 wrote:
Whilst watching some fairly innocuos stuff on youtube over the weekend, my son looked across from the laptop screen and said that the computer was locked and some weird police message had come up. It turned out to be a version of the ukash virus, which after a bit of research I was able to deal with.
What has annoyed me most of all though is that Macafee (BT Netprotect) was not able to A: stop it nor B: find it during a full system scan in safe mode. Malwarebytes also failed to find it but considering that this is a well known virus/malware/spyware program would someone from the security side of BT care to comment on why its own anti-virus software has not been updated to include these files in its database ?
For anyone who wants to know how I dealt with ukash after both Macafee and Malwarebytes failed to find it, I performed a system restore to a point prior to this weekend and that seemed to sort it. I still need to run another full scan with both Macafee and Malwarebytes but I am really disappointed that BT Netprotect did not pick this up.
Any comment from BT?
Dave
I'm not BT, but I was interested to read the post. Glad you have fixed the problem, as it must be a bit worrying at the time..
Why do you scan in safe mode?
Doesn't safe mode run the system in minimal operating conditions? Some of the hardware is disabled but is some of the content of the hard disk missed in the scan?
If you have access to the required software, a monthly system backup can help.
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CS5: ProRes 4444 Alpha issue rears it head again in a strange way
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create a new comp (Project bit depth = 16bpc)
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move down 5 frames in the comp and create a new keyframe by setting the Solid's opacity to 0%
set the work area to 1 second
Render a movie using ProRes 4444 RBG+Alpha
The resulting movie will have no Alpha channel. If you watch the movie being rendered with Caps Lock off and 'Toggle Transparency Grid' active, then you can see the alpha channel while the render is going. If you render using Animation Compression RGB+Alpha, it will be correct. You can also replace the solid with footage as long as the first frame of the rendered comp is completely opaque and the issue is still there. Move the solid or footage down in the time line 1 frame so the first frame of the comp has a transparent alpha channel, then the movie rendered from that will be correct. This has only been tested and confirmed on the Mac and only CS5. If anyone can test and confirm the PC CS5 and Mac & PC CS5.5 it would be greatly appreciated.You've found a bug. I'm not sure where the problem is. If I render out an image sequence or an Animation Codec file, then drop it in Media Encoder or Compressor to render a ProRez 444 with alpha channel I occasionally get the bug. You can't tell anything from the Quicktime Player but you can see the error in AE.
I discovered that if you put one even partially transparent pixel anywhere in the frame the alpha renders perfectly, but as you pointed out, when the first frame or few frames have a 0 alpha value the renders are funky. I just don't know if it's AE's problem, Adobe's problem, or an Apple problem because I can break it in compressor or Media Encoder or I can make it work in either.
I'd file a bug. -
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app event log is full of this too.
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Press the Win key + "R" and type eventvwr>enter
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to edit the registry. If you are not comfortable doing this DONT. If you are, backup the key before you do
Press Win+"R" and input regedit
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The following phrase/option box keeps popping up on my finder: The last time you opened Finder, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again? regardless of whether I click to reopen or not the box disappears and then comes back again regardless of which answer I pick. How do I get rid of this annoyance?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
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Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
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how can i fix this problem?There are 9 different versions of iPhoto and they run on 10 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS. So to get help you need to give as much information as you can. Include things like:
- What version of iPhoto.
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Anything else you can think of that might help someone understand the problem you have. -
I can purchase apps but whenever i'm trying to make in app purchase its failing again and again
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Contact iTunes Customer Service and request assistance
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I have a problem to open my Number Program. this message appear when i try to open"The last time you opened Numbers, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again" then I tried to open it but nothing happened.... I would be thankful if you could help me..
Process: Numbers [1021]
Path: /Applications/Numbers.app/Contents/MacOS/Numbers
Identifier: com.apple.iWork.Numbers
Version: 3.0 (1470)
Date/Time: 2014-06-27 16:13:23.405 +0100
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 243D9264-54B7-E9AE-2F83-D11098965D14I have a problem to open my Number Program. this message appear when i try to open"The last time you opened Numbers, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again" then I tried to open it but nothing happened.... I would be thankful if you could help me..
Process: Numbers [1021]
Path: /Applications/Numbers.app/Contents/MacOS/Numbers
Identifier: com.apple.iWork.Numbers
Version: 3.0 (1470)
Date/Time: 2014-06-27 16:13:23.405 +0100
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 243D9264-54B7-E9AE-2F83-D11098965D14 -
Hey. I have problems to send e-mail with Mail. The problems is I need to un active ssl ,... but when I do this,... automatically,. its active again????. Whta can i do
Try posting this in the 10.7 Mail forum. You'll get more help there.
DALE -
restore windows is the headline.the application "finder" unexpectedly quit while trying to restore its windows.do you want to restore its windows again?this message showing on monitor. i clicked restore windows option which is showed on the monitor and jumping repeatedly .please tell me how can i solve it?
Selecting the "No" button will tell Finder not to try and reopen the windows.
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Hi,
When I run my Mac application, I get a error message saying "The last time you opened Sample_App, it unexpectedly quit while reopening windows. Do you want to reopen its windows again?".
This message is not localized, i.e. this error message always display in English even when my system language is set to non-English language.
I want to know if its a System throws error message? How can I localize this message?
Your help/support will be highly appreciated. Thanks in advance.
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Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder — not just its contents — to the Desktop. Leave the Finder window open for now.
Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:
~/Library/Containers/com.apple.MailServiceAgent
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return. -
How could I re-open my mail box, as an error message blocked "The last time you opened Mail, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?" Even I entered re-open, the airbook does not response but prompt the same error message again.
Please follow these directions to delete the Mail "sandbox" folders. In OS X 10.9 there are two sandboxes, while in 10.8 there is only one. If you're running a version older than 10.8, this comment isn't applicable.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder — not just its contents — to the Desktop. Leave the Finder window open for now.
Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:
~/Library/Containers/com.apple.MailServiceAgent
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return. -
updated today and cannot open my mails it says: The last time you opened Mail, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?
Do a backup.
Quit the application.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.mail.plist. Move the .plist to your desktop.
Restart, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this. -
After i upgraged to Mavericks I am having a problem to open mail and get this message
The last time you opened Mail, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?
Please help
ThanksThis works but you have to get all the Envelope Index files that might be in there.
Make sure that you also delete Envelope Index-shm and Envelope Index-wal
and there could be some files named this with gibberish as suffixes too. -
The last time you opened OpenOffice, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again? i have a problem with open office, if I press reopen, nothing happened ans i see always this information on my mac? what can I do?
Please follow these directions to delete the Mail "sandbox" folders. In OS X 10.9 there are two sandboxes, while in 10.8 there is only one. If you're running a version older than 10.8, this comment isn't applicable.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder — not just its contents — to the Desktop. Leave the Finder window open for now.
Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:
~/Library/Containers/com.apple.MailServiceAgent
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
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