Stream 7 (win) will not let me set it up. Did I get a used machine?

Hi.  I unboxed my Stream 7 (win), plugged it in to charge like the instructions said, returned four hours later to find a colorful screen with the wrong time (example: 11:52 when it is actually 4:54 pm).  There is no set-up function like the instructions say (I also looked at a tutorial online - this is nothing like the tutorial).  Instead I get a blue screen with a blank log-in saying "other user" and no virtual keyboard to enter any data.  What gives?  Did I receive a used tablet?  Seriously, I'm not even to number 3 on the instructions.  I attempted to restore the original factory settings but the machine said it was unable to do so.  This is not the user experience I was expecting.

If holding the volume down button while powering on and pressing F11 for System Recovery does not work, you might try running the battery all the way down (or unplugging the battery) to reset the CMOS.  More detail is here. I have seen that fix System Recovery and assorted startup problems.  If that does not work, you might just return it for a replacement.

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