Stuck after attempting updates

I just got this laptop last Wednesday. Today while checking my email the screen went black and then went to an update screen. It said it would restart as soon as the update completed. Now it is stuck on a start up screen that read:
we couldn't complete the updates
Undoing changes
Don't turn off your computer
It's been stuck like this for close to three hours. How do I fix this?

Hi @Kassia85 ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Pavilion 17 Notebook and getting a blank screen on startup after some updates failed. Try performing a hard reset.
When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
If these do not help you could call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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